SOW ASCOM Hardware and Software Upgrade SOW v2.doc

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ASCOM Hardware & Software Upgrade
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36C263-26-AP-3405
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This is a Statement of Work (SOW) for an ASCOM Hardware and Software Upgrade project at the Department of Veterans Affairs facility located at 113 Comanche Road, Fort Meade, SD 57411. The project involves upgrading the current 2019 ASCOM Nurse Call system to the latest 2025 software version and compatible hardware to restore vendor support and maintain system functionality. The contractor must upgrade hardware including two IP3011 VOIP Gateways and two SIP Starter Kits, and provide software license upgrades for multiple components including Unite System, Unite Analyze, Telligence LOC (700 units), Telligence Int, Axxess for Handset Devices (5 units), View, RTLS, Assign (23 units), Axxess Basic Device (20 units), Ascom PBX-Basic licenses (2 units), and Port Licenses 1-500 (10 units).

The contractor must provide installation, configuration, and training for all equipment and software while ensuring proper operation per OEM specifications. Key personnel performing the work must hold ASCOM-issued licenses and certifications, with documentation provided during bid submission. The Government will furnish facility access at the work site with required escort availability from 8 AM to 4 PM Monday through Friday, excluding federal holidays. Deliverables include demonstration of hardware upgrades and software installations with license information provided to designated personnel. The awardee is responsible for all travel to and from the facility. This is a sole-source, firm-fixed-price procurement under 41 U.S.C. 3304(a)(1), with Johnson Controls identified as the only authorized vendor for ASCOM proprietary equipment in the geographic region. The NAICS code is 334220 and the product/service code is 7G21.

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Statement of Work (SOW) Project: ASCOM Hardware and Software Upgrade

GENERAL INFORMATION

1.0 Scope of Work: Upgrade current ASCOM Nurse Call Hardware and Software to latest versions to maintain vendor support.

2.0 Background: Current version, 2019, is not supported by the manufacturer, ASCOM. We are requesting a hardware and software upgrade to get our current system caught up to the latest available version. This version of software was provided during our 2022 install project as it was the most current approved version. Now, in 2026, we are needing the latest software version, released in 2025 and the hardware that goes along with supporting the requirements for the software to be effective. After this upgrade is complete, we will be requesting an annual maintenance agreement that will include necessary updates for our software and hardware as they are available and approved for use.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

· Upgrade necessary hardware to latest available compatible versions:

· IP3011 VOIP Gateway (x2)

· SIP Starter Kit (IP3011 / IP6010) (x2)

· Provide Software License upgrade to the most current version for the following:

· Unite System (x1)

· Unite Analyze (x1)

· Telligence LOC (x700)

· Telligence Int (x1)

· Axxess for Handset Devices (x5)

· View (x1)

· RTLS (x1)

· Assign (x23)

· Axxess Basic Device (x20)

· Ascom PBX-Basic_Lic (x2)

· Port License 1-500 (x10)

· Provide installation, configuration, and training for the installed equipment and software.

· Ensure proper operation in accordance with OEM specifications.

4.0 Government Furnished: Facility Location: 113 Comanche Road, Fort Meade, SD 57411. During the length of the upgrade project, required escort will be available from 8 AM to 4 PM daily, Mon-Fri, except on federal holidays.

5.0 Deliverables / Schedule:

· Hardware Upgrade of VOIP Gateways and SIP Kits demonstrated to designated personnel

· Software Upgrades with license information provided to designated personnel 6.0 Travel: Travel to and from the facility work site will be provided by the awardee.

7.0 Contractor’s Key Personnel: Awardee will provide technician’s licensed and certified by ASCOM to upgrade the required hardware and software systems. License and Certification(s) will be provided along with bid for technical review.

File details come from the government source that posted it. Updated .