SOW A911 Data Management System.pdf

STATEMENT OF WORK

A911 Routing and/or Location Data Management

1.0 BACKGROUND

This system will give dispatchers a redundant link and the ability to expand our E911 system, the main feature will be the ability to have a one-button transfer of 911 calls from Kent County 911 center to the base ECC while keeping ANI/ALI information with the call.

2.0 DESCRIPTION OF SERVICE

For Redundant Solutions (Options 3), make best eƯorts to acquire diversity and redundancy of highly available MPLS IP paths from its carrier partners from geographically redundant host sites to the mutually agreed upon terminating customer location. As stated in the FCC 911 Reliability Order there may not be a reasonably viable option to create diversity and redundancy of IP paths from the serving central oƯice to customer terminating location due to the lack of commercially available carrier and/or physical links. Intrado will order dual IP paths to the mutually agreed upon customer location, but these paths may use the same provider or physical path.

3.0 SCOPE OF WORK

The following pricing proposal for Dover AFB contains monthly recurring fees for a turn-key pass through solution for A911 Routing and Location Data management. This quote shall cover one PSAP for a minimum of a 60 month term.

ALERT EQUIPMENT:

A9-1-1 ALI Services and Data Management A9-1-1 Routing Single Point of Contact Service Performance Metrics Solution Management

4.0 CONTRACTOR’S RESPONSIBILITY

The contractor must install equipment system that meets the customer’s needs while maintaining compliance with all applicable DoD/NFPA standards. The contractor may make recommendations as to relocate a piece of equipment from its current location in order to properly configure the system. The contractor must submit the design to the customer for approval before the contract is awarded.

5.0 GUARANTEE

All material must be guaranteed to be as specified and any product found deficient must be replaced at the contractor’s expense. All work must be completed in a professional manner according to standard practices. Any alteration or deviation from above specifications involving extra costs will be executed only upon written orders, and will become an extra charge over and above the estimate

Intrado will reconfigure the current network connectivity to re-route any existing wireline (Dover AFB housing) calls to Kent County and support transfer calls from Kent County to Dover AFB as a secondary PSAP. No additional fees will apply to this change.

Temporary network and failover reconfiguration will include retaining the existing AT&T MPLS connection as the primary connection to Intrado and include a secondary route to a dialable PSTN connection or alternate Delaware primary PSAP if the single MPLS connection fails.

Permanent reconfiguration will include retaining the existing AT&T MPLS connection as the primary connection and establishing a secondary IP connection via an encrypted public internet connection. If both connections fail or are unavailable, an addition last chance re-route to an alternate route will include a PSTN dialable connection or a primary alternate

PSAP.

6.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

None

7.0 RECORDS MANAGEMENT

The contractor understands that when creating, handling and maintaining records for the Air Force, either electronic or paper, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Manage Program, AFI 33-364, Records Disposition Procedures and Responsibilities, and AFM 33-363, Management of Records. In order to meet the requirement established IAW the above mentioned regulations contact the Base Records Management OƯice (436 CS/SCXK, Bldg

203) at extension 3642 for guidance and to schedule records management training.

8.0 SECURITY AND SAFETY REQUIREMENTS

In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. EƯective on the date of this contract, the contractor shall take such additional precautions as the Contracting OƯicer may reasonably require for security, safety, traƯic fire, personnel clearances and accident prevention purposes. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health (OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting OƯicer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

9.0 SECURITY

9.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

9.2. At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned oƯ and all doors and window secured.

9.3. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

9.4. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

9.5. The contractor shall submit any request for compensation on delays to the Contracting OƯice for approval. The contractor shall notify the Contracting OƯice or authorized representative as soon as the contractor realizes/determines of any potential delays in accordance with the terms and conditions of this requirement.

9.6. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

10.0 CONTRACTOR BADGE POLICIES

10.1. All requests for contractor badges will be submitted through the Base Contracting Squadron OƯice and/or the requesting agencies base point of contact. The Contracting Squadron OƯice or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW DAFBI 31-10 I. As a minimum the ORM will be submitted 72-hours prior to the requested date of employment.

10.2. All contactor employees who’ll be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation. Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

10.3. Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, the badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436th Security Forces Squadron and submit a new request for badge before a new badge can be reissued.

10.4. Base Contracting OƯice or base point of contact will immediately notify Security Forces, Pass and Registration when a contractor's employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor's badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting OƯice.

11.0 INSTALLATION ACCESS

11.1. The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicated on their contractor badge

11.2. Vehicle registration, proof of insurance and a valid driver's license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

11.3. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

11.4. During FPCON Bravo, Charlie and Delta, personnel without base issued identification must be physically escorted onto the installation.

11.5. During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/ functions; access by Non-Essential Contractors will be suspended per the direction of the Installation Commander.

12.0 FLIGHTLINE ACCESS

Contractors will have to adhere to the provisions in DAFBI 13-202 if operating on the airfield.