SOW_7600.pdf

Statement of Work

Service agreement to cover the ZenoTOF 7600 instrument:

USDA, Agricultural Research Service (ARS) requests service coverage for the ZenoTOF 7600 instrument, Serial No. FB22532201 We are requesting one scheduled Preventative Maintenance (PM) visit per year, and one corrective maintenance visit per year. Additional corrective maintenance visits are charged (parts, labor, travel).

Requesting the following coverage type:

Support Plan 1 yr.

Software Plus Plan 1 yr.

Preventative Maintenance (PM): The PM, will be carried out by a service engineer, trained by AB Sciex, who will replace all worn parts. All replacement parts must be genuine Sciex OEM parts, and are included in a comprehensive PM parts (see below). The performance maintenance visit enhances both the reliability and performance of the system.

Requirements:

• 7600 Mass spectrometer:

o Vacuum pump maintenance and parts (as needed) o Fan and filter cleaning/replacement (as needed) o “O” ring replacement (as needed)

• PM kit (5090656) including the:

o duo spray electrode o various interface O-rings o tubing o Q-Jet screws

• Cleaning:

o Source o interface o Q-Jet o Q0

Recalibration of the instrument (+ and – calibration standards)

Retuning to installation specifications, all modes

Carry out any incidental repairs

• Software, Firmware and Network:

o Install software updates/bug fixes (as needed) o Check and update firmware to be compatible (as needed)

Corrective Maintenance (CM): All corrective maintenance must be carried out by a field service engineer trained on the subject system by Sciex. All replacement parts utilized for the repair must be genuine Sciex OEM parts. All corrective maintenance repairs must be given the highest priority resulting in the shortest possible wait times. Putative service suppliers must have a sufficient number of trained service providers in the subject service area to ensure rapid response times and demonstrate a proven history of rapid response, i.e., on average they need to be on site within business 72 hours of the initial service request.

Online or phone support: High priority service support must be available online and by phone during normal business hours (EST/EDT) for aid in trouble shooting, diagnosis and effecting repairs. All online service engineers must be trained by AB Sciex on the subject instrument.