SOW 60 MXG 4G Flightline Wireless Warranty updated 30 Sep 24.pdf
PDF 112 KB Posted
- Solicitation number
- FA442725QZ002
About this file
This document is a Statement of Work (SOW) for an extended warranty and customer support services contract related to the 4G Flightline Wireless Network at Travis Air Force Base (AFB). The contract will provide two additional years of extended warranties on critical network components, including Fortinet, HPE, Dell, and Nokia equipment, as well as regular remote monitoring, software/IOS patch maintenance, and on-site support as needed. The services include weekday emergency phone support, weekly remote system checks, and prioritized issue resolution for critical and minor incidents. The contract period of performance is for the base year plus one option year. The contractor must submit monthly invoices to WAWF for the agreed-upon contract amount. This SOW is related to a pre-solicitation for the 4G Flightline Wireless extended Warranty contract at Travis AFB, which is being issued by the Department of the Air Force, Air Mobility Command.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Sources Sought - MXG.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work for 60th MXG 4G Flightline Wireless Warranty
Description: The 60th Maintenance Group is requesting an extended warranty and customer support services for the 4G Flightline Wireless program.
1. SCOPE OF WORK:
a. PROJECT: Ensure continued support for the 4G Flightline Wireless Network. This contract will give us extended warranties on components and devices for two additional years and customer service support for the new system installed September 2024. Special Qualifications: Knowledge of 4G Flightline Wireless Network, core components, ISP, SIM Card installation and connections, and monitoring and maintenance of system software.
2. WORK SITE CONDITIONS:
a. If contractor is on site they will be given a workstation. Lifts will be provided by user if needed. If customer service is over the phone or virtual it will be between 0800- 1700 EST Monday through Friday, excluding holidays.
b. Warranty:
Device Current Warranty End Date
New contract base year Warranty End Date
Year 1 Warranty End Date
Fortinet FG-90G 17-Dec-24 17-Dec-25 17-Dec-26
HPE R7X10AAE
(Athonet Core)
31-Dec-24 31-Dec-25 31-Dec-26
Dell R650 11-Dec-26 NA NA Nokia Antennas, Radios and Rack Equipment
25-Sep-25 NA 25-Sep-26
c. Services:
This includes the following services:
-Weekday (8am – 5pm EST) Level 1 emergency phone (800 number to be provided) support.
-Weekly remote checks of key Travis AFB MXG Flightline Private Network components.
-Software & IOS patch maintenance of the Travis AFB MXG Flightline Private
Network components. Updates will be performed within 5 business days (BD) of release by the OEM.
-Weekday (8am – 5pm EST) level 2 & 3 support. This support will assist Travis AFB MXG Flightline Private Network administers with issue diagnostics, categorization and resolution. Issues will be categorized as critical or minor.
- Estimated at 1 hour per week for System Health checks, 3 days per year for System Maintenance if required, and 4 hours for telephone support if required.
- Supports 1 required trip back to site per year.
- Only those components supplied/installed under the Travis AFB MXG Flightline Private Network Contract (FA442723P0125) are covered under this option.
The following provides issue categorization details:
Critical Issues: Issues/errors that severely affect the user’s service performance and require immediate corrective action; Initial Response: within 2 hours Onsite support (if required): within 72 business hours
Minor Issues: Issues that do not significantly impair system performance and are tolerable during system use.; Initial Response: within 24 hours Onsite Support (if required): within 7 calendar days)
3. WORK DESCRIPTION
Continued support for 4G Flightline wireless program. Customer service via phone during set hours. If there is a minor or critical issue and support cannot be done over the phone, company will need to come to Travis AFB, CA to provide further support.
Remote check-ins and software/IOS patches as well as extended warranties on devices will be accomplishes as needed prior to expirations.
5. MISCELLANEOUS:
a. PERIOD OF PERFORMANCE: Base year plus 1
b. Vendor must submit payment invoice to WAWF monthly for services/support NTE agreed upon contract amount.
File details come from the government source that posted it. Updated .