SOW-3387-01 - WASP Software Maintenance Rev 1.pdf

SOW-3387-01 – WASP Software Maintenance

Revision 1.2

STATEMENT OF WORK

1 SCOPE: This Statement of Work covers the purchase of an annual Software Support contract for WASP AssetCloudOP Complete Software identified in Table (1).

2 BACKGROUND:

2.1 The Software is manufactured by WASP Barcode Technologies, and distributed by Hi-Tech Business Systems.

2.2 Two copies of the software have been purchased and are covered within this SOW; the software information is in Table (1). The software maintenance contract must be a sole source to the distributor. The distributor owns the software, and Portsmouth Naval Shipyard owns the license to use the software. This is a standard software agreement upon purchase.

3 REQUIREMENTS:

3.1 The Contractor shall provide all software updates, hot fixes, minor feature updates and major feature upgrades.

3.2 The Contractor shall provide technical support, via email, phone and chat, during normal business hours.

3.3 There shall be at least two software updates a year provided by the Contractor with a means to be downloaded by the Government.

3.4 The service agreement shall adhere to Reference (a), WASP Barcode Technologies End User Software License Agreement (EULA) section 11.

4 DELIVERABLES:

4.1 GENERAL

4.1.1 The following shall be provided by the Contractor, when the items are made available for release. All software shall be installed by Portsmouth Naval Shipyard with the guidance and assistance of the Contractor.

Security Updates – A released fix for a product specific, security related vulnerability.

Hot Fixes (patch) – A small piece of code developed to correct a software bug or fault, and released as quickly as possible.

SOW-3387-01 – WASP Software Maintenance

Revision 1.2

Minor Feature Updates - A revision of a specification that may add or enhance functionality, fix bugs, and make other changes from the previous revision, but the changes have minimal impact, if any, on backward compatibility.

Major Feature Updates - A new version of a Service product that contains significant new features, functionality and/or enhancements.

Phone, email, and chat Technical Support 0700 to 1500 EST.

All software shall be delivered in a manner that is suitable for government installation.

Software Invoice No.

WASP AssetCloudOP Complete Software 1 Server with 155 Total Users – Production System

155894

WASP AssetCloudOP Complete Software 1 Server with 155 Total Users – Test Server

155897

Table (1) HiTech Business Systems WASP Software Known Invoices

5 GENERAL:

5.1 OWNERSHIP OF DELIVERABLES: Portsmouth Naval Shipyard shall retain ownership of all deliverables produced by the contractor as described in the licensing agreement.

5.2 POINT OF CONTACT (POC): Shall be the Shipwright Shop (x64) Michael Lyman at 207-475-4767.

5.3 PERIOD OF PERFORMANCE: The contract shall be for 12 months, with options to renew every year, up to 5 years.

5.4 ONSITE: No on-site work is anticipated from this contract.