SOW_1.pdf

STATEMENT OF WORK

I. GENERAL INFORMATION

A. Introduction

The USGS Alaska Volcano Observatory (Anchorage, AK) hosts TESCAN MIRA4 Scanning Electron Microscope. This microscope is used to support response and background research on Alaska volcanoes, as well as data collection for the Alaska Science Center minerals group.

B. Background

The TESCAN MIRA4 instrument has a field emission gun source and other complex components.

These require yearly maintenance and are not serviceable by USGS staff but require vendor field engineers. In addition, failure of any instrument components can render the instrument inoperable requiring USGS-AVO and -ASC staff to perform work at other labs which typically requires travel costs, external lab fees, and significant delay in gathering critical research and response data. A service contract ensures that the instrument will remain operational and is maintained according to manufacturer specifications, and also ensures data collected by the instrument remain valid for QMS purposes.

C. Scope

We require a 12-month service contract for continued maintenance of the TESCAN MIRA4 instrument at the Alaska Volcano Observatory.

II. WORK REQUIREMENTS

A. Technical Requirements.

1. The service contract will cover routine maintenance (including software upgrades), as well as provide access to field engineers/support in the event of unforeseen instrument malfunctions.

2. The maintenance agreement covers the TESCAN MIRA4 SEM. The following shall be provided:

a. Priority telephone support with a guaranteed minimum call back or email response within

24 hours.

b. Phone-based technical support with TESCAN factory-certified engineer on an as-needed basis.

c. Priority scheduling for all site visits.

d. Certified TESCAN factory-trained engineers shall diagnose problems and provide and install replacement of failed replaceable components on an exchange basis from local inventory. The SEM shall be restored to factory specifications.

e. TESCAN shall provide certified software updates, defined as modifications that provide bug fixes and/or safety related improvements at no charge, for the installed SEM.

f. If the specific parts require repair or testing that can only be performed under original manufacturing conditions, these parts shall be returned to TESCAN facility. There is no stated or implied turn around on the repair of these items.

g. One Preventative Maintenance (PM) and calibration to factory specification shall be performed each year of this agreement. PM and calibration may be performed earlier in conjunction with a maintenance call. This periodic maintenance is intended to supplement routine CUSTOMER performed maintenance, install software modifications, verify system performance, and reduce unplanned interruptions to instrument availability.

h. TESCAN will provide one (1) of the following FEG Emitters as applicable to your system, (AXC-01-00 Denka Service Kit or TEA-04-00 FEGv3 emitter exchange kit) on an as-needed basis. Maximum of one (1) replacement per two (2) year period.

i. Unscheduled maintenance visits to fix issues requiring immediate repair shall be included at no additional cost. There shall be no limit to the number of unforeseen maintenance visits.

j. On-site visits, labor, genuine spare parts (specified in the contract) and travel related expenses shall be provided at the expense of TESCAN USA, Inc. for the specified equipment during the performance period.

B. Deliverables.

1. One Preventive Maintenance service visit by factory-trained service engineers

2. Unlimited as-needed/emergency visits by factory-trained service engineers

3. Priority scheduling for all site visits

4. Guaranteed communication (phone call/email) within 24 hours

5. Certified software upgrades, as needed

III. SUPPORTING INFORMATION

A. Place of Performance:

USGS Alaska Volcano Observatory 4230 University Drive Suite 100 Anchorage, Alaska 99508

B. Period of Performance: approximately December 12, 2025 to November 30, 2026