SOW (1).docx

SCOPE OF WORK IHS Service Contract Fort Yuma Health Care Center Information Technology Fort Yuma Service Unit, Winterhaven, California

I. OBJECTIVE

The objective of the service contract is to provide IT hardware coverage for Cisco network equipment and licensing services, to include LAN, WLAN, Server Infrastructure, CUCM, and IP paging for the Fort Yuma Health Care Center (FYHCC) located on the Fort Yuma Indian Reservation in Winterhaven, California.

II. BACKGROUND

The Indian Health Service (IHS) constructed a new 76,295 square feet health care facility on a 12 acre site approximately one quarter mile north of the existing Fort Yuma Health Center. The new FYHCC will consist of Primary Care, Dental, Optometry, Physical Therapy, Podiatry and Mental Health Clinics, with associated Diagnostic Imaging and Pharmacy services. The Health Care Center will also support Diabetes, Alcohol and Substance Abuse, and Traditional Healing programs, and a Wellness Center. The IT/Data Contractor, hereafter referred to as Contractor, shall provide IT maintenance coverage network, wireless, telephone and server hardware. The selected Contractor for providing IT hardware coverage shall be coordinate maintenance issues with the Director of the Information Technology department at FYHCC or an Area IT representative from the Phoenix Area Office.

III. DELIVERABLES

The scope of the maintenance contract is to provide Cisco SmartNet and Singlewire coverage and licensing services to support the IT department at FYHCC.

See attached List of Equipment.

A. The Contractor will prepare and submit with their quote a written Statement of Work detailing how the requirements in this Scope of Work shall be delivered. The Contractor’s proposal shall not exceed 15 pages.

B. The Contractor will reasonable effort to provide contract support the same business day and before the end of the next business day. Next business day is considered to be within a 12 hour period from initial contact for support.