SOW_02102021.docx

OFM Collaborative Team Change Management Support Statement of Work

Background The Food and Drug Administration (FDA) is an operating division within the Department of Health and Human Services (DHHS), responsible for promoting and protecting the public health in the United States. Within the FDA, all levels of management are responsible for establishing and maintaining a high functioning collaborative team environment. In order to continue to provide a high level of services to the FDA, OFM is developing and implementing a collaborative team change management plan. This plan is based on an existing Strength Deployment Inventory (SDI) profile and derived from a tool used for understanding the motives and values that drive behaviors.

Scope This requirement will provide OFM with services to develop and implement an OFM Collaborative Team Change Management Plan and implementation support.

Required SDI Facilitator Certification is required in order to accurately examine and evaluate the SDI profiles to develop and implement an effective change management solution addressing OFM staff’s interpersonal and motivational traits.

Tasks The required tasks, activities and deliverables for this requirement are:

1. Project Management (Approximately 150 hours) In coordination with the OFM Contracting Officer’s Representative (COR) and leadership team, the Contractor shall perform project management activities to ensure that the scope, schedule, and costs are controlled and consistent with the planned approach. The Contractor shall perform Project Management activities throughout the period of performance as follows:

· Bi-weekly project status meetings

· Monthly meetings with OFM Leadership to ensure alignment with OFM goals and initiatives.

· Deliver sessions in an online/virtual format via FDA’s Adobe Connect environment

· Provide supporting materials to session attendees, as required, at least one day prior to each session.

· Deliverables planned and submitted, in accordance with the Project Work Plan (PWP). The Contractor shall develop the PWP schedule to allow the following reviews:

1. TPOC Review

2. OFM Leadership Review

3. DCFO Review *The approximate days for each review will vary depending on the vendor’s input as to the page count of each deliverable.

2. Leadership Alignment and Development (Approximately 195 hours) The contractor shall provide OFM leadership opportunities to develop and apply collaborative practices to augment its leadership’s strengths and remediate its weaknesses.

· Objectives:

1. Strengthen leaders’ communication and collaborative skills, and organizational efforts.

2. Help leaders identify and improve their collaborative strengths and weaknesses.

3. Assist OFM leadership team’s organizational improvement efforts to align people, processes, and performance systems.

4. Improve change management strategies and styles.

5. Strengthen understanding of Relational Awareness and Compassionate Communication principles to improve collaboration and productivity.

6. Build OFM leadership’s knowledge, skills and application of organizational and individual change management strategies.

3. Team Development (Approximately 100 hours) The contractor shall utilize existing SDI profiles of OFM leadership and staff in order to build effective team communication, enhance team cohesiveness and productivity. The Contractor shall use the SDI Assessment of Strengths and Assessment of Overdone Strengths to help OFM leaders and team members understand their personal performance profile. The Contractor shall enable the OFM teams to apply Relational Awareness and Communication principals to their team with the goals strengthening both collaboration and productivity.

· Objectives:

1. Reinforce concepts of relational cognizance and constructive communication.

2. Enhance team culture and motivation through promotion of creative thinking and instilment of leadership skills.

3. Develop and Conduct discussion sessions as follows for each of the six (6) OFM Divisions:

· All OFM Divisions:

· Three (3) Sessions to cover three topics of discussion (1 topic per session):

· Relational Awareness, People, and Communication

· Productivity

· Processes

· Division of Payment Services (DPS)

· DPS is the largest OFM Division and is comprised of several teams with supervisory team leads. This structure provides for a unique team dynamic and training needs. As such, in addition to the above listed sessions, the vendor is to provide an additional session on Relational Awareness, People, and Communication for DPS Team Leads.

4. Meeting Support (Approximately 75 hours) The contractor shall provide direction on how to cultivate a team environment characterized by a high level of adaptability, teamwork, employee engagement, and meaningful communication to foster the success of OFM. The contractor shall provide leadership meetings, team meetings and OFM all hands’ meetings to design, operationalize and communicate about team shaping and productivity building initiatives.

· Objectives:

1. Increase meeting productivity by way of meeting format, facilitation, inter-team communications, and addressing interpersonal problems.

2. Develop a highly engaging and productive team culture.

5. Leadership Coaching/Consulting Support (Approximately 10 hours) The contractor shall provide support to enhance leadership initiatives that develop their teams and would help ensure the entire organization will be able to stay up to date.

· Objectives:

1. Provide development of initiatives through direct coaching/consultation on team collaboration initiatives.

2. Develop leadership and change management skills.

6. Change Communication Support (Approximately 30 hours) The contractor shall provide support to implement a communication plan for OFM leadership and staff to be more self-aware when communicating. Eliminating ambiguity is crucial for maximizing organizational productivity.

· Objectives:

1. Maximize efficacy of organizational communications.

2. Implement new team initiatives for change.

Including but not limited to:

3. Build team environment by increasing productivity, unity and flexibility.

7. Develop tools and job aides to support leaders and teams (Approximately 50 hours) The contractor shall provide support to assist OFM staff in identifying and developing resources needed to carry out the organization’s mission. OFM requires our leaders and staff to be equipped with the necessary tools and have proper guidance.

· Objectives:

1. Refine and enhance current OFM organizational practices.

2. Improve task guidance and support processes.

Deliverables The Contractor shall provide the Technical Point of Contact (TPOC) with at least seven (7) business days to review each deliverable. The deliverables discussed above are further detailed below. This detail includes deliverable descriptions for the proposed SOW:

The contractor shall provide the following deliverables:

· Meeting Agenda

· Work Guides

· Communication Plans

· Communication Resources

· Meeting Presentations Per PWP

Government Furnished Equipment The contractor shall not require government equipment.

Security The contractor shall not require clearance as access to government premises is not required.

Place of Performance Sessions will be delivered in an online/virtual environment.

Period of Performance The period of performance for this order will be for 12 months from the date of award.

Contract Type The contract type is Firm-Fixed Price (FFP).

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