Sources Sought PWS DRAFT-Nurse Call System_W9124J26RNCSY.pdf

PERFORMANCE WORK STATEMENT (PWS)

Software Maintenance Support for Brooke Army Medical Center

Nurse Call System Software Support and Hardware

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide Software/Hardware Maintenance Service and Support for the Brooke Army Medical Center Nurse Call System. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform software, service, and support for the Brooke Army Medical Center Nurse Call System as defined in this performance work statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Brooke Army Medical system has an in production Rauland Borg 5 Nurse Call system currently operating on an end of life non supported virtual server environment.

1.3 Objectives: Contractor is responsible for providing hardware, software, and support for base + four option years as outlined in 1.4 and 1.4.1 below.

1.4 Scope: The contractor shall provide four new physical servers (exhibit A) and the technical expertise and support in the migration of our existing “in production” nurse call system from government owned virtual server environment to four new physical servers. The contractor will install and maintain the applicable software (exhibit B) on the four physical servers located within the Brooke Army Medical Center.

1.4.1 System Component Description

A – Four physical servers and technical support to migrate existing in production system from virtual server environment. (Exhibit A) B – Base year software service and support contract with four options years. (Exhibit B)

1.5 Period of Performance: The period of performance shall be for one (1) base year of 12 months and four (4) 12-month option years.

1.6 General Information

1.6.1 Quality Control Quality control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the government (see FAR 52.246-1, Contractor Inspection Requirements).

The contractor shall develop, implement and maintain an effective quality control system that includes a written quality control plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the government its quality control documentation. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to its QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a government only document primarily focused on what the government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays:

New Year’s Day 1st day of January Martin Luther King Jr. Day 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December Juneteenth 19th day of June

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700-1600 Monday through Friday except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this Performance Work Statement (PWS) when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Brooke Army Medical Center 3551 Roger Brooke Drive Fort Sam Houston, Texas 78234

1.6.6 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must have a favorable local and state background check at time of the proposal submission and must maintain the level of security required for the life of the contract.

The security requirements are in accordance with the attached Department of Defense Contract Security Requirement List (DD Form 254). All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete Antiterrorism Training (AT) Level I awareness training within 30 calendar days after the contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the Contracting Officer Representative (COR) or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. Contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (Federal Acquisition Regulations, FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DOD), Headquarters, Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.2 Key Control The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. Note: All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures http://jko.jten.mil/ covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the contracting officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the contracting officer, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

1.6.7.2.2. The contractor shall prohibit the use of government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the contracting officer.

1.6.8 Personal Identity Verification (PIV): Contractors staff require government issued common access cards to support remote access into the systems. Refer to Part 3 – Section 4 - 4.2 Secret Facility Clearance within this PWS.

1.6.9 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The contracting officer, COR, and other government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance.

At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, and specifications; monitor contractor's performance and notify both the contracting officer and contractor of any deficiencies;

coordinate availability of government furnished property; and facilitate site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700-1600, Monday through Friday except federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: The contractor (to include subcontractors) shall provide each employee an identification (ID) badge, which includes at a minimum, the company name, employee name and a color photo of the employee. ID badges for key personnel shall also indicate their job title. ID badges shall be worn at all times during which the employee is performing work under this contract. Each contractor (to include subcontractors) employees shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The contractor (to include subcontractors) shall be responsible for collection of ID badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the contracting officer prior to the contract performance date and updated as needed to reflect contractor and subcontractor personnel changes. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Anti-Terrorism and Operations Security Requirements:

The contractor providing service under this contract is required to initiate and document the new employee's Electronic-Questionnaires for Investigations Processing (e-QIP) and coordinate or validate through the Brooke Army Medical Center (BAMC) Security Manager's Office all background investigation requirements needed for employment at BAMC, or in BAMC organizations. Clearances will be validated using the Joint Personnel Adjudication System (JPAS) when a new employee begins in-processing after contract is awarded. The SF 85P Questionnaire for Public Trust Positions is to be completed and printed and electronic copies (downloaded from internet program) are to be hand carried to the BAMC Security Manager prior to performance. The Contractor shall have proof of United States (U.S). citizenship (certified copy of birth certificate or naturalization papers) or a valid U.S. Immigration Form 1-151 and Alien Registration Card ("Green Card"). As a minimum, the contractor providing service requiring operating government-furnished workstations that have access to Department of Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency Check (NAC). The contractor shall coordinate and schedule appointments with the BAMC Security Manager prior to performance. The BAMC security manager will initiate the Request for Personnel Security Action, review the security questionnaire and request a Local File Check from the Provost Marshall prior to scheduling an appointment with the Security Specialists to submit the e-QIP for processing. This security questionnaire must be completed and processed by the BAMC Personnel Security Office prior to contract performance. The contractor is responsible for monitoring the coordination and completion of the scheduled appointment date and time with the Security Manager.

1.6.13.1 Reporting Requirements. The contractor shall comply with Department of Defense, DoD 5200.2-R, January 1987, Personnel Security Program and Army Regulation, AR 380-67, 9 September 1988, Department of the Army Personnel Security Program Regulation. Contractor shall report to the BAMC Security Manager any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.

1.6.13.2 Physical Security. The contractor shall comply with all Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. Contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.6.14 Supervision of Contractor Employees: The government will not exercise any supervision or control over contractor or subcontractor employees while performing work under the contract.

Such employees shall be accountable solely to the contractor, not the government. The contractor, in turn, shall be accountable to the government for contractor or subcontractor employees.

1.6.15 Contractor Travel: The contractor is responsible for all travel cost supporting onsite support at Brooke Army Medical Center.

1.6.16 Other Direct Costs: The contractor is responsible for reproduction and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

1.6.17 Data Rights: The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government.

These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.18 Organizational Conflict of Interest:

1.6.18.1 Purpose. The primary purpose of this clause is to aid in ensuring that:

1.6.18.1.2 The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition.

1.6.18.1.3 The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise) which relate to work performed under this contract; and

1.6.18.1.4 The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

1.6.18.2 Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

1.6.18.2.1 Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

1.6.18.2.2 Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

1.6.18.2.3 Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

1.6.18.3 General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505.

1.6.18.4 Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the Contracting Officer that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the Contracting Officer will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the Contracting Officer may impose constraints other than, or in addition to, the constraints listed below.

1.6.18.4.1 The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a Subcontractor or consultant to a supplier of the system or any of its major component.

1.6.18.4.2 The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it shall not be allowed to furnish these items, either as a prime Contractor, a Subcontractor or as a consultant.

1.6.18.4.3 The Contractor agrees that it shall neither evaluate nor advise the Government with regard to its own products or activities. The Contractor shall objectively evaluate or advise the Government concerning products or activities of any prospective competitors.

1.6.18.4.4 The Contractor agrees that if it gains access to proprietary information of other companies, it shall exercise diligent effort to protect such proprietary information from unauthorized use or disclosure. In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it shall enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the Contracting Officer.

1.6.18.4.5 If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the Contracting Officer, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or

(b) release such information unless release is otherwise authorized under the contract, or such information has previously been released or otherwise made available to the public by the Government.

1.6.18.5 Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The Contractor shall educate its employees regarding the restrictions so that they shall not use or disclose proprietary information or data generated or acquired in the performance of this contract except as provided herein.

1.6.18.6 Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal issues so that each employee shall know and understand the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

1.6.18.7 Subcontracts. The Contractor agrees that it shall include the provisions in paragraphs d., e., and f. above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers which involve access to information, or the performance of services described in paragraph d. above. The use of this clause in such agreements shall be read by substituting the word "consultant" or "Subcontractor" for the word "Contractor" whenever the latter appears.

1.6.18.8 Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and restrictions relating to this clause to include the requirement for the Contractor and its Subcontractors and employees to furnish the Government with written non-disclosure agreements or statements of no conflict of interest.

With regard to any proposal submitted by the Contractor in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the Contractor represents that it has disclosed to the Contracting Officer, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest.

1.6.18.9 Conflicts Involving Future Procurements. The award of this contract, task or delivery orders issued under this contract, Government taskings, or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities. Only the Contracting Officers for such efforts, applying the rules, principles, and procedures have the authority to determine whether a conflict exists in connection with such procurements.

1.6.18.10 Representations and Disclosures.

1.6.18.10.1 The Contractor represents that it has disclosed to the Contracting Officer, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest.

1.6.18.10.2 The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the Contracting Officer. This disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

1.6.18.11 Remedies and Waiver.

1.6.18.11.1 For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the Contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with this clause, the Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) subsequent to contract award, the Contracting Officer may terminate this Contract, or any task or delivery order issued under this Contract for convenience if such termination is deemed to be in the best interest of the Government.

1.6.18.11.2 The parties recognize that this clause has potential effects which will survive the performance of this contract and that it is impossible to foresee each circumstance to which it might be applied in the future. Accordingly, the Contractor may at any time seek a waiver from the cognizant Contracting Officer by submitting a full written description of the requested waiver and the reasons.

1.6.19 IAW FAR 39.2, HQIIS shall be compliant with Section 508, an amendment to the United States Workforce Rehabilitation Act of 1973. The Contractor shall ensure all HQIIS applications are accessible to people with disabilities and that current and future requirements to maintain compliance with Section 508 are met.

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.19.1 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Antiterrorism Training, AT Level I awareness training within XX calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the Contracting Officer,(KO), if a COR is not assigned within 30 calendar days calendar days after completion of training by all employees and subcontractor personnel.

1.6.19.2 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense, (DoD), Headquarters, Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.5 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.19.6. Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a Counterintelligence (CI) agent or other trainer as specified in 2-4b.

1.6.20. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board/cross train, within 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official government representative delegated authority by the contracting officer to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime. The term “Contractor” herein used means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) its parent organization if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the performance work statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the possession of, or directly acquired by, the government and subsequently made available to the contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.10. PRORIETTARY INFORMATION: The term "proprietary information" for purposes of this clause means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

2.1.11. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.12. QUALITY ASSURANCE SPECIALIST. An official government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control.

Acts as technical advisor to the contracting officer in these areas.

2.1.13. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.14. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

2.1.16. WORKDAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.17. WORK WEEK. Monday through Friday, except for federal holidays unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR 380-67 Army Regulation 380-67, 9 September 1988 AT Antiterrorism Training BAMC Brooke Army Medical Center CFR Code of Federal Regulations CI Counterintelligence CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf CPARS Contracting Performance Assessment Reporting System DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense DoD 5200.2-R Department of Defense 5200.2-Regulation e-QIP Electronic-Questionnaires for Investigation Process FAR Federal Acquisition Regulation FPCON Force Protection Condition GFP Government Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 HQDA Headquarters, Department of the Army IAW In Accordance With ID Identification JPAS Joint Personnel Adjudication System KO Contracting Officer NAC National Agency Check OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RAMS Random Antiterrorism Measures TARP Threat Awareness and Reporting Program TE Technical Exhibit US United State

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government will provide onsite liaison in support of this service contract.

3.2 Facilities: The government will provide workspace while onsite troubleshooting issues.

3.3 Utilities: The government will provide power and cooling for equipment onsite to support this service contract. The contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The government will provide server rack space, power, and environmental cooling for servers.

3.5 Windows operating system: The government will provide and install Windows 2022 operating system and licensing, or four contractor provide servers.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.3. Materials: The contractor shall furnish all material, connectors, and electronic components in support of this service contract.

4.4. Equipment: The contractor shall furnish all equipment that is not listed in Part 3 of this

PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services as follows.

5.2. Tasks

5.2.1 The contractor shall provide the services described to maintain the covered software and hardware in working order, keeping it free from material defects so that it shall function properly and in accordance with the accepted level of performance as set forth in the license agreement. The contractor must be certified by the manufacturer to maintain the warranty of the Rauland Borg system.

5.2.2 The contractor shall provide telephone support for the purpose of the customer to report problems and/or issues related to the software. The contractor shall provide to the customer a single telephone number for submission of these requests.

5.2.3 If the contractor is unable to resolve the software or hardware issue via telephone support, the technician will continue troubleshooting via remote access. If remote access is unavailable technician shall be on site within 4 hours.

5.3 Level of support and response

Upon notification from customer of an error, defect, malfunction, or nonconformity in the covered software and hardware, contractor will respond as provided below

5.3.1 A level I error is defined by as a detrimental situation in which performance (throughput or response) of the covered software and hardware degrades substantially under reasonable loads, such that there is a severe impact on use; the Covered software and hardware is usable, but materially incomplete; one or more mainline functions or commands is inoperable; or the use is otherwise significantly impacted.

5.3.1.1 Service Response: The contractor shall begin to diagnose and correct a level I problem within two hours of receipt of customer’s call. The contractor will continue to provide best efforts to resolve level I problems within forty-eight hours. The resolution will be delivered to the customer as a work-around or as an emergency software fix. When the contractor delivers an acceptable work-around, the level I classification will drop to a level II.

5.3.2 A level II error is defined as an inconvenient situation in which the covered software and hardware is usable but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact.

5.3.2.1 Service Response: The contractor shall exercise best efforts to resolve level II problems during the next business day.

5.3.3 A level III error is defined as a noticeable situation in which the use is affected in some way which is reasonably correctable by a documentation change or by a future or regular maintenance release from the contractor.

5.3.3.1 Service Response: The contractor shall exercise best efforts to resolve level III errors in a regular or future maintenance release.

5.4 Software updates and maintenance

During the term of the service agreement, the contractor shall maintain the covered software and hardware by providing software updates, bug fixes, major revisions, and performance enhancements to the customer, on an as-available basis per the terms and conditions of the license agreement between the parties.

5.4.1 Updates to software and related documentation will be provided in a digital format.

5.4.2 The contractor will provide technical maintenance support services for the current available major release plus one previous release.

EXHIBIT A. COVERED SITES, HARDWARE, AND CONFIGURATION.

A1. This Agreement covers the Brooke Army Medical Center site located at 3551 Roger Brooke Drive Fort Sam Houston, Texas 78234.

A2. This agreement covers the following hardware components:

Quantity Description

4 PowerEdge R450 Server 4 3.5 Chassis 4 SAS/SATA Backplane

4 Trusted Platform Module

2.0 V6

4 4x3.5" (SAS/SATA) 1

CPU

Intel Xeon Silver 4314 2.4G, 16C/32T, 10.4GT/s, 24M Cache, Turbo, HT (135W)

DDR4-2666

4 No Additional Processor

4 Blank for 1CPU Configuration

4 Heatsink for CPU less or equal 165W

4 Performance Optimized 4 3200MT/s RDIMMs 4 Unconfigured RAID 4 PERC H755 SAS Front

4 Front PERC Mechanical Parts, front load

4 Performance BIOS Settings

4 No Energy Star 4 Standard Fan x5

Dual, (1+1) Redundant, Hot-Plug Power Supply, 800W MM (100-

240Vac)

4 Riser Config 0, 1xOCP 3.0(x16)+ 1x16LP

PowerEdge R450 Motherboard with Broadcom 5720 Dual Port 1Gb On-Board

LOM

Broadcom 5720 Quad Port 1GbE BASE-T Adapter, OCP NIC 3.0

4 No Bezel

4 Dell EMC Luggage Tag (4x3.5 Chassis)

4 Dell Connectivity Client

- Disabled

4 iDRAC9, Basic 15G 4 No Quick Sync

4 iDRAC,Factory Generated Password

4 iDRAC Service Module (ISM), NOT Installed

4 iDRAC Group Manager, Disabled

A11 drop-in/stab-in Combo Rails Without Cable Management Arm (A11)

4 No Internal Optical Drive

4 PowerEdge R450 Shipping

PowerEdge R450 x4, x10 Long Drive Shipping Material

4 PowerEdge INMETRO Label

PowerEdge 1U CCC Marking, No CE Marking

8 16GB RDIMM,

3200MT/s, Dual Rank

480GB SSD SATA

Mixed Use 6Gbps 512e 2.5in Hot-plug AG Drive,3.5in HYB CARR, 1 DWPD

Power Cord - C13, 3M, 125V, 15A (North America, Guam, North Marianas, Philippines, Samoa, Vietnam)

4 No Operating System 4 No Media Required

4 Dell Connectivity Module

4 Secured Component Verification

No Systems Documentation, No OpenManage DVD Kit

Basic Hardware Services Business Hours 5x10 Next Business Day Onsite Hardware Warranty Repair 3 Years

Dell Hardware Limited Warranty Plus Onsite Service

4 Keep your Hard Drive For Enterprise 3 Years

4 On-Site Installation Declined

EXHIBIT B. COVERED SITES, SOFTWARE, AND CONFIGURATION.

A1. This Agreement covers the Brooke Army Medical Center site located at 3551 Roger Brooke Drive Fort Sam Houston, Texas 78234.

A2. This agreement covers the following software components:

Quantity Software 48 R5 INTERFACE-TELEPHONE-25 Stations 1 R5 RESPONDER SIP SERVER (units) 48 R5 PC CONSOLE (R5 APPS) - 25 Stations 48 R5 STAFF ASSIGNMENT CLIENT-25 Stations 48 R5 REPORTS MANAGER - 25 Stations 48 R5 INTERFACE HL7 (ADT) - 25 Station 48 R5 INTERFACE-RESP SYNC - 25 Stations

48 R5 ALL TOUCH EMR - 25 Stations 48 R5 ALL TOUCH MED DEVICES - 25 Statio

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) NA.

6.1. The contractor (to include sub-contractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures. NA.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission failure if not accomplished. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard

Performance Threshold

Incentive/Disincentive

Provide software updates (listed in section 5.4 and Annex A2 of this document)

Provide software updates 2 weeks from manufacture publish date Para 5.4

Software updates shall be completed 2 weeks from the time of manufacture publish date 95% of the time. Data to support this metric shall be maintained by the contractor.

Contractor shall maintain logs identifying all software updates and data and time software was upgraded.

Contractor Performance Results will be assessed annually in the contract performance assessment reporting system (CPARS)

Provide software bug fixes (listed in section 5.4 and Annex A2 of this document)

Provide software bug fixes within 48 hours of manufacture publish date Para 5.4

Software updates shall be completed 48hrs from the time of manufacture publish date 95% of the time. Data to

Contractor Performance Results will be assessed annually in the contract performance assessment reporting system (CPARS) support this metric shall be maintained by the contractor.

Contractor shall maintain logs identifying all software updates and data and time software was upgraded.

Provide technical support (as outlined in section 5.3 of this document)

Level of support and response Para 5.3

Contractor will adhere to level of support and response outlined in section 5.3 95% of the time.

Contractor shall maintain logs identifying all support with date and time executed.

Contractor Performance Results will be assessed annually in the contract performance assessment reporting system (CPARS)

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDUL

Reference Task #

Deliverable by Task

Frequency # of Copies

Medium/ Format

Submit To

1 Provide software updates

When available 1 Digital Russell.c.woods.civ @health.mil

2 Provide software bug fixes

As needed 1 Digital Russell.c.woods.civ @healthg.mil

3 Provide technical support

As needed NA Remote NA mailto:Russell.c.woods.civ@health.mil mailto:Russell.c.woods.civ@health.mil mailto:Russell.c.woods.civ@healthg.mil mailto:Russell.c.woods.civ@healthg.mil