Sources Sought ONLY.pdf
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- Solicitation number
- 75F40124Q00439
About this file
This document is a Sources Sought notice for a system maintenance service agreement for the Arivis Vision4D software system. The requirements include 12 months of support with two option year periods, along with service maintenance allowing for repair, updates, upgrades, and technical support. The maintenance must be performed by Arivis trained service representatives, covering the entire Vision4D system including Base, Analysis, Track, and Coloc modules. If any module or dongle fails, replacement parts must be provided within 5 business days. Scheduled and emergency service is required between 8:00 am and 5:00 pm Monday through Friday, excluding holidays. The agreement must include all service updates and upgrades to the next version without additional cost. The company must also provide support and training for the Arivis Vision4D system. The related federal contract opportunity has the solicitation number 75F40124Q00439 and is being issued by the Department of Health and Human Services, Food and Drug Administration, Office of Acquisition and Grant Services.
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Text version
Scope
Our objective is to obtain a system maintenance service agreement for our Arivis Vision4D system with 12 months of support with additional two option year periods and service maintenance allowing for repair/updates/upgrades and access to technical support.
Work Requirements
A. Technical Requirements Maintenance shall be performed by Arivis trained Service Representatives.
Service shall cover entire Arivis Vision4D modules, including Base, Analysis, Track, and Coloc modules.
Because this software supports many investigators daily, if any module or dongle failed to repair on-site, the company shall provide the replacement parts within five business days.
Scheduled and Emergency service shall be performed between 8:00 am and 5:00 pm Monday through Friday, excluding holidays.
Shall cover all service updates and upgrades to next version without extra cost per Service Agreement year
The company shall provide support/Training Arivis Vision4D service maintenance by the manufacture 12 months of upgrades/updates from the time of installation Two option year periods
B. Deliverables Arivis Vision4D service maintenance 12 months of upgrades/updates from time of installation 2 option year periods
File details come from the government source that posted it. Updated .