SOURCES SOUGHT NOTICE_PWS_LEADERSHIP COURSES - FINAL.docx

Performance Work Statement

LEADERSHIP DEVELOPMENT TRAINING COURSES

1.0 INTRODUCTION

The VHA Institute for Learning, Education and Development (ILEAD) provides educational services and instruments to the Veterans Health Administration (VHA). One of the services ILEAD provides is training courses in the most effective efficient means possible. As such, ILEAD has a requirement to provide leadership courses to VHA staff in VISNs and Medical Centers (MCs) to avoid having them purchase each course and its necessary materials separately. To ensure this requirement is met, ILEAD has determined a central platform for leadership and personal development-based training courses is needed.

2.0 SCOPE

In support of delivering leadership and personal development-based training to the VHA’s approximately 400K employees, the Contractor shall provide the following:

1. Training

a. On-demand Courses

b. Virtual Training

c. In-person Training

d. Train-the-Trainer Training

e. Training Material

2. Developmental Assessments

3. Implementation Support

4. Information Technology (IT) Support

3.0 PERIOD OF PERFORMANCE

The period of performance shall include a 12-month base with two 12-month option periods. Performance shall begin 10 calendar days after contract award.

4.0 GENERAL INFORMATION

4.1 PLACE OF PERFORMANCE

Upon request of the contracting officer representative COR, Contractor facilitation support will be conducted in-person and/ or virtually. All other work will be conducted by trained VHA employees on-site and via virtual means.

4.2 CONTRACT TYPE

This contract shall be a firm fixed price contract.

5.0 TRAVEL

The Government anticipates minimal travel to perform the tasks associated with this effort.

Travel costs will be directly reimbursed by the Government. No general and administrative (G&A) or overhead shall be allowed unless indicated in the price schedule. Travel within a 50-mile radius of the contractor’s facility and Government locations are considered “local travel” and will not be reimbursed. Travel to and from work is consider the cost of doing business and shall not be reimbursed. Contractor shall perform travel outside the local travel radius required to complete the requirements of this PWS as authorized, in advance, by the COR and funded by the Government. Travel costs will be paid in accordance with the Federal Acquisition Regulations (FAR) and Federal Travel Regulations (FTR) in effect at the time travel is taken.

The Government will reimburse the contractor for all appropriate costs associated with official travel.

Contractors performing official travel shall file a standard contract expense report (with receipts) upon completion of the travel.

6.0 TASKS

6.1 Leadership Training Courses

The Contractor shall provide up to 400K unique users with a centrally located platform that provides various leadership and personal development-based training courses. Course modalities and features shall include:

6.1.1 On Demand, Online Courses

a. Must allow for asynchronous, self-directed, independent learning by the student.

b. Must promote micro-learning for busy students.

c. Must allow for the ability to tie into instructor-led courses.

d. Must allow students to have unlimited access to the courses during the contract period.

e. Reports on course completions must be recorded and retrievable.

f. Student shall have the ability to print job aids or handouts related to the concepts taught.

6.1.2 Instructor-led, Virtual Courses (Web-based)

a. Via the Contractor’s website, Contactor must host the virtual classrooms and ensure the student and instructor can access it.

b. Must include all the materials, slides, handouts, workbooks, videos, polls, chat rooms, white boards, lesson plans, and any other instructional items required by the course.

c. Must include course facilitation features that allow the instructor to move from each section of the course seamlessly.

6.1.3 Instructor-led, In-person Courses

a. Must include all the materials, slides, handouts, workbooks, videos, polls, chat rooms, white boards, instructor guides, lesson plans, and any other instructional items required by the course to be taught in-person.

b. Must include optional durations for courses with fully functioning lesson plans for each length.

6.1.4 Reports

Provide monthly usage and completion reports the last workday of the month. Additional ad hoc reports may also be required. Provide an annual report not later than 10 duty days prior to contract period.

a. volume of participant access per Medical Center ,VISN, and Program Office

b. frequently completed content

c. volume of administrative support

d. frequently asked questions, responses and requests

e. additional service requests

f. VA instructor-led facilitation volume

DELIVERABLES:

1. Courses: On Demand: Online, Instructor-led: Virtual, Instructor-led: In-person

2. Reports

6.2 Train-The-Trainer (TTT)

6.2.1 Contractor facilitation support shall be provided to those organizations requiring Train-The- Trainer (TTT) support via face-to-face (F2F) or virtually. The Contractor shall:

a. Provide all required services at time of contract award or within 30 days for services that require scheduling, with no delays due to development.

b. Allow ILEAD to have the ability to directly enroll students into the contractor’s program to allow them access to material.

c. Offer each enrolled student all course content at one basic per student fee. Once a student is enrolled in the contractors’ program, they must be able to use all educational modalities available in the program.

d. Ensure personnel have access to online, self-directed courses 24/7 to align with the schedule of a healthcare facility.

e. Allow the students and instructors to print their own handouts, workbooks, guides, and other materials required for the class.

f. Provide an option to purchase, via credit card, copies of ready-made handouts, workbooks, guides, and other materials (at a discount) required for the class when those are more feasible than printing our own.

g. Provide comprehensive instructor guides and lesson plans that explain how to teach the Course(s), gives timings for durations, provides an instructor script, and offers pictures of the slides that follow along with what is being taught in the lesson plan.

h. Provide VHA instructors the ability to purchase, via credit card or purchase order, course materials as independent purchases after the 12-month subscription ends.

i. Ensure videos for instructor-led courses have at least two ways to access them.

j. Prepare VHA instructors to teach courses and certify them to use the product, as Instructor-led courses will be taught by VA staff.

k. Ensure courses are sorted by the competencies so that instructors can determine which courses address which competencies.

l. Ensure courses emphasize student participation and active learning exercises.

m. Provide an online tracking and reporting system that provides reports on what online courses have been completed by each learner.

n. Provide suggested curricula of courses that can be taught together for students to learn a specific competency.

For instance, a curriculum for a competency might include developmental assessments, on-demand online courses, instructor-led virtual courses, and instructor-led in-person courses that work together to teach a competency. This will allow instructors to use “ready-made” curriculum packages of different learning products without having to research what courses work together for a competency.

o. Provide consulting services/vendor support on how to use the educational products and technical support for problems that may arise for administrators, instructors, and students.

p. Assessment of trainer competency in teaching the course for which they are being certified to teach should be provided.

6.2.2 Certification for Instructors (Facilitators)

a. Shall provide on demand, asynchronous online certification for instructors on all the courses offered by contractor.

b. Instructors shall be able to teach all the courses offered by the contractor on which they are certified on an unlimited basis during the contract period.

6.2.3 TTT Reports

The first Friday of the month following calendar year quarter close, provide quarterly usage and completion reports outlining the following elements for the quarter prior:

a. volume of participant access per VISN

b. frequently completed content

c. volume of administrative support

d. frequently asked questions and requests

e. additional service requests

f. VA instructor-led facilitation volume

DELIVERABLES:

1. TTT Certs

2. Reports

6.3 Developmental Assessments

a. Contractor shall provide online, on demand, developmental assessments that allow student to assess how well they are applying the course concepts. These must also be available for the student to measure their progress and to allow instructors usage of the results during class.

b. Learners must be able to obtain feedback that helps them improve their identified skills with options such as a 360-Assessment.

DELIVERABLES:

1. Developmental Assessments

6.4 Information Technology (IT) requirement

a. All software provided within this contract shall be hosted on a non-VA external site.

b. All software provided within this contract cannot require use of social security numbers as an identifier.

c. All software provided within this contract shall be compatible with VA firewall.

d. All software provided within this contract shall be compatible with VA systems.

e. All on demand training and web-based training must be 508 compliant.

6.5 Implementation Support

The contractor shall provide implementation support to work with the VHA client to:

a. Serve as Lead Administrator for the web-based architecture of the course catalog.

b. Identify clear, measurable success criteria at all levels of engagement.

c. Develop a learner and Designated Learning Officer (DLO) playbook for deployment of the solution, which is a guide describing the interaction and expectations between vendor and VHA DLO’s or Designated Learning Leaders.

d. Outreach to all facilities and divisions across the enterprise to ensure engagement and usage of this resource and content within the first 60 days of implementation.

e. Diagnose circumstances and determine the right combinations of content.

f. Map competencies specific to outcomes in alignment with VA’s strategic plan and priorities.

g. Provide templates and support for implementation to include learning journeys aligned to career path. For example, nurse managers, clinicians, voluntary service managers, etc.

h. Help orient facilitators to the platform and virtual certification.

i. Support completion of aforementioned monthly reporting outlining usage and value.

j. Lead and provide quarterly and annual business reviews to review components of the monthly report, ensure alignment to VA and VHA strategy, highlight success and coordinate responses to emerging issues and needs.

k. Build a business case to share with executives at the VISN and enterprise levels. At a minimum the business shall include:

· Quarterly New World Kirkpatrick level 1-5 evaluation of user groups

· Quarterly customer satisfaction metrics

DELIVERABLES:

1. Playbook

2. Business Case

Response Sheet

a) (REQUIRED) Provide the following:

Business Size:

☐ SERVICE-DISABLED VETERAN OWNED SMALL BUSINESS (SDVOSB)

☐ VETERAN OWNED SMALL BUSINESS (VOSB)

☐ SMALL BUSINESS (SB)

☐ LARGE

☐ OTHER: ______________________________________

b) (REQUIRED) To demonstrate your company’s ability to satisfy the requirement, using no more than two projects, provide the following:

a. project title(s)

b. brief description of how the project tasks performed relate to the Scope of Work detailed above.

c) (REQUIRED) Provide a Commercial Cost Estimate here:

(this will not constitute a quote/bid response to any solicitations that may come forth)

d) If you are an awardee on an existing contract or other government vehicle, provide the following information for each:

a. contract vehicle name:

b. contract number:

c. NAICS code connected to your contract:

e) Provide any questions, comments, or concerns regarding the requirement and/or this SSN.

f) In the event a solicitation is issued, how likely are you to submit a response?