Sources Sought Notice Print and Mail SME.docx

Administrative Office of the United States Courts Procurement Management Division

JUDICIARY PRINTING/MAIL OPERATIONS SUBJECT MATTER EXPERT (SME)

Request for Information (RFI)/Sources Sought Notice (SSN)

1. REQUEST FOR INFORMATION/SOURCES SOUGHT:

THIS RFI/SSN IS RELEASED PURSUANT TO MARKET RESEARCH.

This RFI/SSN is issued solely for information and planning purposes only and shall not be construed as either a solicitation or the obligation on the part of Government. This is NOT a solicitation for proposals, proposal abstracts or quotations. This notice is for market research purposes only. Further, this SSN does not commit or guarantee the Government will issue any solicitation for the described requirements in the future.

The North American Industry Classification Systems (NAICS) Code proposed for the requirement is 541690 – Technical Consulting Services. The PSC that is intended for this acquisition is R499 Support-Professional: Other.

No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests. This notice is published to gain knowledge of potential vendors capable of providing services for the draft Judiciary Printing/Mail Operations Subject Matter Expert (SME) Performance Work Statement (PWS), understand and evaluate the current marketplace for such services, and receive industry feedback on the suitability and functionality of the PWS.

Vendors with the skill and capability necessary to perform the various requirements described in the attached draft PWS are invited to provide a response per the requirements listed below.

Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. Respondents will not be notified of the results of this analysis. All data received in response to this RFI/SSN that is marked or designated as corporate or proprietary information will be fully protected from release outside the Government. The Government shall not be liable for or suffer any consequential damages for any proprietary information not properly identified.

Proprietary information will be safeguarded in accordance with all applicable Government regulations. All documentation shall become the property of the Government and will not be returned.

2. OBJECTIVES:

TECHNICAL CAPABILITIES

· The Administrative Offices of the U.S. Courts (AOUSC) seeks to identify potential vendors with the knowledge, skills, and capabilities necessary to perform the requirements outlined in the attached draft PWS.

3. BACKGROUND:

The Administrative Office of the U.S. Courts (AO) is responsible for ensuring that all printing, publishing, mail management, and distribution activities comply with Title 44, Joint Committee on Printing (JCP) rules, Government Publishing Office (GPO) regulations, and judiciary policies governing mail and postage. The Printing and Distribution Branch (transitioning to PPS) provides printing, publishing, mail, and distribution services to the courts and AO components. The Printing Officer’s role is inherently governmental; therefore, the AO requires a subject-matter expert (SME) to provide advisory and analytical support without performing or certifying Printing Officer duties. For response planning purposes the printing/mailroom operations for the AOUSC averages the processing 5,000 mail pieces per month, prints approximately 10,000 pages of official documents on large industrial digital equipment per month, distributes 1,500 documents/packages per month within the Thurgood Marshall Federal Judiciary Building, and employees 10 government and contractor personnel.

4. CONTRACTOR CAPABILITY SURVEY:

See attached PWS for the draft requirements for Judiciary Printing/Mail Operations Subject Matter Expert (SME). Responses should address the following:

A. GENERAL INFORMATION:

1. Company Name

2. Company Address.

3. Company Point of Contact, Phone and Email address.

4. Unique Entity Identifier (UEI) Number.

5. List any contract vehicle along with the associated contract number and task area(s) appropriate for this notice; and list related North American Industry Classification System (NAICS) Code that you offer as it relates to this project.

6. Web Page URL.

B. TECHNICAL CAPABILITIES:

The vendor’s capability statement shall address the following to the contractor’s capability to perform the requirement of this performance work statement:

1. Vendor Viability and Fit:

Provide a brief overview of your company, including years in operation, ownership, and primary expert consulting services offerings. Describe your experience supporting large print and mail operations comparable in size and complexity to ours.

2. Program Advisement and Expert Consultancy:

Describe your Program Management advisement approach, benchmarks, and training support. Describe how your experts integrate with client management teams. Identify any material technical constraints or prerequisites we should be aware of.

3. Security, Risk & Compliance (Gate Criteria):

Summarize your experience with enforcing or establishing a security and privacy program (i.e. protection of information that is printed or packaged for mailing), including relevant certifications or attestations. Describe your experience and approach to physical security mail room operations for package or inbound delivery items. Summarize your incident response, business continuity, and disaster recovery capabilities. What USPS/GPO regulations do you comply with, and how do you ensure ongoing compliance?

4. Implementation & Transition from Existing Solution:

Describe your typical implementation approach and timeline for a new customer. Describe your experience transitioning customers from an existing or legacy solution, including stove-pipe process management to dynamic results-oriented operations as well as your changeover strategy. How do you minimize business disruption, downtime, and risk during transition? What customer resources, dependencies, or prerequisites are required during implementation and transition?

5. Support, Roadmap & Commercial Model:

Describe your support and customer success model, including SLAs and escalation processes. Provide a high-level overview of your consulting and advising approach, professional services pricing model, and required contract terms.

6. United States Postal Service (USPS) Regulatory Knowledge & Management:

Describe your organization’s experience and approach to advising on mailroom operations with specific details of the integration of USPS regulations.

7. Government Printing Office (GPO) Regulatory Knowledge & Management:

Describe your organization’s experience and approach to advising on mailroom operations with specific details of the integration of GPO regulations.

8. Personnel Expertise & Clearances:

Describe your organization’s ability to recruit and retain expert consultants with experience in large organization printing and mailroom operations supporting a government agency.

9. Training Development:

Describe how you would design and deliver an effective training program with education modules that ensure workforce competency with USPS, GPO, and security regulations and requirements.

10. Performance Measurement:

Recommend specific Key Performance Indicators (KPIs) and metrics you would use to track progress, and measure success for management personnel as well as the printing/mail workforce as a whole.

C. CAPABILITY SURVEY QUESTIONS:

· Who do you consider to be your top competitors in this space?

· Can you provide examples of similar projects you’ve completed and their outcomes?

· What is your process for gathering and documenting client requirements?

· How do you handle change requests and scope creep during a project?

· How do you measure and report on progress and success?

· How do you ensure client satisfaction and address any concerns that may arise?

· How do you stay informed about changes in regulatory requirements, and how do you adapt your processes accordingly?

5. DUE DATE:

Vendors capable of providing these services should submit a Statement of Capability containing the above reference information via e-mail to sjackson@ao.uscourts.gov with a copy to christina_carter-kurant@ao.uscourts.gov no later than 3:00pm EST, Wednesday, September 09, 2026. Any questions can be addressed to the above no later than 12:00pm EST. September 07, 2026.

Responses shall not contain any brochures, advertising or any other type of generic, extraneous, graphic literature or documents that have not been requested and are not relevant or essential in demonstrating the vendor’s ability to provide the required services. Vendors may provide links to relevant websites, as appropriate. Vendors shall not provide exterior links for the US Courts to access its response to this SSN.

Vendors shall reference “SSN Response – Printing/Mail SME” in the subject line of their response email as well as in the subject line of any e-mail correspondence referencing this notice.

** THE GOVERNMENT WILL NOT RESPOND TO PHONE CALLS REGARDING THIS NOTICE **

Thank you for your interest.

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