SOO App Engine Service Support v1.docx

Statement of Objectives (SOO) USAREC ServiceNow App Engine Service Support (Fort Knox Template Version SEP 2015) IAW FAR 37.602 (c) and FAR 37.603 (b)

1.0 Purpose

2.0 Scope or mission

3.0 Period and place of performance

4.0 Background

5.0 Performance objectives (required results)

6.0 Operating constraints (if applicable)

Statement of Objectives (SOO)

1.0 Purpose: This is a non-personnel services contract to provide USAREC staff technical and training assistance in the ServiceNow App Engine platform to assist staff reconfigure and technical advice and assistance in turning staff constructed workflows into integrated products for USAREC personnel to use and apply. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Performance Work Statement: Developed by offerors in response to this SOO.

2.0 Scope: For this service effort, support will include pricing based on ‘total hours needed’ to assist, advise, and oversee individual government staff efforts in their efforts to reconfiguring App Engine application to allow staff developed and provided workflows to fully function and operate in the App Engine platform. Need solicitations and recommended feedback on ‘rough order magnitude’ using per hour cost and cost estimates based on ‘low cost project’ (10-20 tech support hours), ‘medium cost project’ (20-40 hours), and ‘high cost project’ (40-60 hours). Technical support that would require more than 60 hours or major technical support efforts would be outsourced using other acquisition processes. Service efforts will not require to any development by a service provider and strictly provide instruction, technical advice and demonstration and assistance USAREC staff in the App Engine platform.

3.0 Period of Performance: The period of performance shall be a 12 month starting in FY 25. The Period of Performance reads as follows:

Base Year: 2025-2026

3.1 Place of Performance; the Contractor shall describe their ability to provide the required training, integration and configuration services in an online environment via Microsoft Teams or state that onsite work is required based on their knowledge and experiences.

4.0 Background: USAREC currently has licensing for ServiceNow App Engine platform and is currently fielding the Digital Evidence Book that is developed internally by USAREC personnel. There are numerous potential ‘use cases’ and workflows that can be performed by various staff elements within USAREC. USAREC is seeking to maximize its App Engine licenses and train and develop selected staff personnel in developing internal workflow and can be employed in the App Engine platform with minimal cost and resourcing.

5.0 Performance Objective:

5.1 Contractor shall provide App Engine technical expertise, advice and demonstrate on how to reconfigure App Engine to facilitate workflows to USAREC staff personnel as needed.

5.2 Contractor shall provide assistance at the individual level with no more than 2 individuals and App Engine projects at a time.

5.3 Contractor shall provide needed technical assistance to troubleshoot App Engine projects to ensure staff designed applications are fully functional.

5.4 Contractor shall conduct limited revision, add-ons, and tweaking of staff designed applications to facilitate full functionality and integration onto the USAREC network.

5.5 Contractor shall provide techniques and processes to aid USAREC personnel to integrate an App within the App Engine platform.

6.0 Operating Constraints (if applicable): Contractor will not develop from scratch products and any contractor designed application internally and will only oversee a government employees designed workflow and provide constructive feedback and some limited editing and add-ons functions when reviewing and tweaking government designed App Engine applications.