SONET-DWDM PWS.pdf

PERFORMANCE WORK STATEMENT

Cisco SONET Network Support

For 87 Communications Sq, SCOI

Joint Base McGuire-Dix-Lakehurst, NJ

1.0 INTRODUCTION

The purpose of this Performance Work Statement (PWS) is to provide Joint Base McGuire-Dix- Lakehurst, NJ (JB MDL) with one on-site network engineer to provide support services for the existing Cisco Synchronous Optical Network (SONET), Dense Wave Division Multiplexing (DWDM), and other associated JB MDL SONET network infrastructure.

2.0 SCOPE/OBJECTIVE

The objective of this PWS is to identify the specific contractor responsibilities to be performed for the Cisco SONET/DWDM network equipment maintenance, communications infrastructure associated with the Cisco SONET/DWDM program, assistance with cutover of existing circuits, installation of new circuits, technical training on Cisco SONET/DWDM equipment (including test equipment), support duties related to equipment outages, maintenance of system equipment, and the development and maintenance of network documentation and continuity manuals as required as related to the Cisco SONET/DWDM networks.

Note: The equipment may be upgraded during the life of this contract. If so, training on new equipment will be provided.

3.0 TASKS TO BE PERFORMED

3.1 MONITOR Cisco SONET/DMDW Network. The on-site engineer shall monitor the Cisco SONET/DWDM network for faults/equipment degradations or failures. There are nine nodes located across McGuire, Dix and Lakehurst. Five nodes are located at McGuire, three at Ft Dix and two at Lakehurst. The list of locations will be provided at contract award.

3.2 CUTOVERS: The on-site engineer shall be responsible for the cutover of all circuits identified by the Government to the SONET network. The Government will identify circuits to be cutover and provide available records related to cutover of these circuits.

3.2.1 Deliverable. The contractor shall develop a cutover log, to be used for both existing and new circuits. At a minimum, the cutover log shall include the following information: circuit identification (to include number and type at both ends), scheduled cutover date, completed cutover date, identification and results of tests completed during/after circuit cutover. The cutover log shall be due 2 weeks before the cutover and would continue to be added to (test results, etc.) until activation.

3.3 INSTALLATION OF NEW CIRCUITS. The on-site engineer shall assist with the installation of all new circuits brought to the installation for integration on the SONET network maintained by the 87th Communications Squadron. The Government will provide available circuit records and available information related to the cutover of these circuits.

3.3.1 Deliverable. The contractor shall document all task activities identified in PWS paragraph

3.3. in the Government accepted cutover log.

3.4 MAINTENANCE/PREVENTIVE MAINTENANCE. The on-site engineer shall perform preventative and ongoing maintenance activities (routine, monthly and emergency), to include the installation of software (new software, software releases, software updates, and software fixes), and routine functions, to include troubleshooting and trouble resolution to ensure 100% continuance of operations. The government shall provide all necessary hardware and software for the Cisco SONET/DWDM network.

3.4.1 Deliverables. The contractor shall develop a maintenance log and a troubleshooting log.

The maintenance log and the troubleshooting logs shall include the documentation of all maintenance related and troubleshooting related task activities. The contractor shall document all task activities identified in PWS paragraph 3.4 in the applicable maintenance or troubleshooting log.

3.5 CONTINUITY MANUALS. The on-site engineer shall develop and maintain documentation and continuity manuals.

3.5.1. Deliverable. The contractor shall develop and maintain a continuity manual. The continuity manual shall include at a minimum the following: documentation of all equipment (hardware and software) residing on the SONET/DWDM network, warranty information for of all equipment (hardware and software) residing on the SONET/DWDM network, all circuit information, maintenance history and an in-depth network diagram.

3.6 PLANNING/EXECUTION. The on-site engineer shall provide planning and execution support to the 87th Communications staff as required for Cisco SONET and DMDW specific projects to ensure peak optimum efficiency of the SONET network including all upgrades and expansions.

4.0 PERSONNEL QUALIFICATIONS. The Contractor shall provide personnel with documented experience in Cisco SONET/DWDM, Wide Area Network, Metropolitan Area Network, and Local Area Network technology. The candidates shall have recent experience in planning, preparing, implementing, testing, troubleshooting, and documenting the cutover of circuits transitioned to a Cisco SONET/DWDM infrastructure. Recent experience is defined as two years of experience within the last five years relating directly to the Cisco SONET/DWDM network.

4.1 DoD 8570. All personnel assigned to this contract shall meet certification requirements as required by the DOD 8570 program. The tasks associated with this effort shall require CompTIA SEC+ certification as a minimum.

4.2 Citizenship.

All personnel assigned to this task shall be a United States citizen.

4.2.1 Network Access.

In order to access government networks, each contractor requires an investigation. A National Agency Check (NAC) is required for network access. This is a Personnel Security issue IAW AFI 33-100 paragraph 2.3, Favorable Background Investigation. All individuals accessing the Air Force Global Information Grid (AF-GIG) must meet the investigative requirements of AFI 31-501, Personnel Security Management Program. IAW AFSSI 8522 paragraph 3.1.1, every individual who has access to the Non-classified Internet Protocol Router Network (NIPRNET) or Secure Internet Protocol Router Network (SIPRNET), specialized systems, and mission systems is a network user. Before becoming an Air Force network user an individual must meet the investigative requirement of AFI 31-501, Personnel Security Management Program and fulfill the initial awareness training requirements of AFI 33-202v1 and AFI 33-204, Information Assurance (IA) Awareness Program.

5.0 HOURS OF PERFORMANCE

Contractor personnel are expected to conform to agency normal operating hours (0730 – 1630 Monday through Friday) and to be on site during those days and hours except all Federal Holidays and base closures. Any remote work will need to be coordinated with the COR and will only be granted on a case-by-case basis. Any additional hours or times shall be coordinated with the COR.

Emergency Repair: The contractor shall be available, within 24 hours of notification by the COR, for emergency repair 24/7 for the full duration of this contract. If the onsite technician is not available due to vacation, sickness, etc. the contractor will either back fill with a qualified technician or supply a technical support point of contact that is available via telephone to meet the requirements above. NOTE: Historical information from previous contract resulted in no emergency repairs required.

6.0 SECURITY

6.1 Badges. The contractor is required to provide identification badge(s) for their employee(s).

All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Additionally the contractor will be provided a CAC card in support of network access under this task order.

6.2 Automated Information System Security. All contractor personnel provided Government furnished computer access shall observe local automated information system (AIS) security policies and procedures as provided by the JB MDL Information Systems Security Officer (ISSO). To access the government computer system the Contractor shall deliver to Government representative a fully completed DD 2875, System Authorization Access Request within 10 days after award.

7.0 GOVERNMENT FURNISHED EQUIPMENT (GFE)

7.1 The government will provide the following resources to the contractor for task performance:

7.1 1 All necessary hardware and software relating to Cisco SONET/DWDM support

7.1.2 Network Testing Equipment (to include but not limited to the below):

7.1.2.1 DSP-4300-Fluke Networks Digital Cable Analyzer

7.1.2.2 EMTS5100E-MTS 5100e Mini Optical Test Platform

7.1.2.3 2230-ENG-2230 EI/Data Communications Module (English version)

7.1.2.4 TTC2230-FREQ-Frequency Offset Generator Option

7.1.2.5 DA3400-P2-SNIFFER Technology (DA/3400 Ethernet LX)

7.1.2.6 2260/04-Optical Analyzer-1450-1650mm Monitor Output

7.1.2.7 2260/90.11-PMD Test Kit for OSA-155 (Kit A)

7.1.3 Office workspace

7.1.4 All necessary office equipment (telephone, computer, software, email account, base network access, etc.)

8.0 SERVICE DELIVERY SUMMARY.

PERFORMANCE OBJECTIVE PERFORMANCE THRESHOLD

The contractor shall provide fully qualified personnel

100% of the time

The contractor shall monitor the Cisco SONET/DWDM network for continuance of 100% operations in accordance with paragraph 3.1

100% of the time

The contractor shall perform all cutovers as required by paragraph 3.2.

100% of the time

The contractor shall perform the installation of new circuits in accordance with paragraph 3.3.

The contractor shall perform maintenance and preventive maintenance to ensure continuing operations in accordance with paragraph 3.4.

The contractor shall develop and maintain documentation and continuity manuals in accordance with paragraph 3.5.

The contractor shall provide planning and execution for the Cisco SONET and DWDM in accordance with paragraph 3.6.

The contractor shall provide the maintenance documentation required by paragraph 3.4.1

The monthly maintenance log shall be updated within 7 calendar days of any maintenance related activities to accurately reflect the maintenance performed. The log shall be comprised of all maintenance actions performed during the monthly period (to include trouble tickets and remedy tickets). The updated maintenance log shall be available to the COR at all times.

100 % of the time

The contractor shall provide the continuity manual documentation required by paragraph 3.5.1

The continuity manual shall be updated within 14 calendar days of any changes to accurately reflect any changes. 95% of the time

The contractor shall provide the COR a complete Quality Control Plan to ensure compliance with this

PWS.

QAP due 30 days after contract award.

6.1 Badges. The contractor is required to provide identification badge(s) for their employee(s). All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, an...