SON - Products (including Equipment and Supplies) Ilab.pdf

STATEMENT OF NEED (SON)

1.0 TITLE

iLab Solutions Subscription Renewal for CCR Core Facilities

2.0 BACKGROUND

The CCR core facilities under the Office of Science Technology Resource (OSTR) in the Center for Cancer Research (CCR) at the National Cancer Institute (NCI) require the renewal of its iLab Operations Software which has been in use since 2015. This modular, web-based, asset management software supports the operation of 8 cores in addition to other shared resources. The iLab Core Facility Management Software is essential for the day-to-day operations of our core facilities, enabling these facilities to operate more effectively and efficiently. The software allows for seamless service request processing, project management, and billing, all while streamlining administrative functions. Its use has been crucial for our six current core facilities and will become even more critical as we expand to include two more core facilities. Without the software, it would be exceedingly difficult to manage the increased operational complexity of these facilities.

3.0 OBJECTIVES

The OSTR requires a web-based tool for research management to support various operational functions across eight (8) core facilities at the CCR, including service request management, customer and project management, billing and invoicing, as well integration with internal financial systems. The iLab Operations Software streamlines the management of the core facilities, ensuring operational efficiency, and enhancing the ability to track and manage costs. The software will allow government to continue benefiting from these advantages and further streamline operations at the NCI/CCR.

4.0 TECHNICAL REQUIREMENTS

4.1 PRODUCT FEATURES/SALIENT CHARACTERISTICS

The following product features/characteristics are required for this requirement:

• Software shall be modular, web-based with functionality to include Core facilities management, instrument access and control, sample processing management and publication tracking

• Sample processing management must allow for the creation of customized processor types, request forms, and associated services to support many technologies, instrumentation, and workflows across multiple Core types.

• Sample processing module must have the ability to generate customizable sample sheets (Sanger, Nanostring nCounter, ddPCR) for upload into instrument software to preserve current Core workflows

• Lab management software shall be capable of integrating with our institutional financial systems (Business Management Systems [BMS]) providing unified and streamlined billing and invoicing process across multiple core facilities.

• The software must have an intuitive billing platform to ensure accurate accounting and timely compensation with the billing and invoicing module

• Must have usage tracking kiosk interface to provide real-time equipment usage tracking to allow for more efficient confirmation and billing process.

• Software must have the ability to manually block users from using individual pieces of equipment that require verification of training before the equipment may be used.

4.2 TRAINING

N/A

4.3 SPECIAL ORDER REQUIREMENTS

The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.

5.0 TYPE OF ORDER

This is a Firm Fixed-Price Purchase Order.

Upon delivery and acceptance of the item(s) described in SECTION 4.0 of this contract and identified in the schedule of charges below, the Government shall pay to the Contractor the unit price(s) set forth below:

SCHDULE OF THE CHARGES FOR THE BASIC AWARD PERIOD

Item Description Quantity (Units) Unit Price ($) Total ($)

6.0 DELIVERY / INSTALLATION

Delivery shall be within 7-10 business days of purchase order award. All shipping/handling (including F.O.B. Destination) and delivery/installation fees shall be included. Upon shipment, the Contractor shall email the NCI Technical Point of Contact (TPOC) with a shipping tracking number. Upon delivery, the Contractor shall notify the NCI TPOC to schedule the installation date and time. Installation shall occur within 7-10 business days of delivery, and shall be performed, or under the direct super vision of, an Original Equipment Manufacturer (OEM) certified technician. Equipment shall be delivered and installed to the following address:

7.0 CONTRACTING OFFICERS REPRESENTATIVE OR TECHNICAL POINT OF CONTACT

All work delivered to the Contracting Officers Representative (COR) or Technical Point of Contact (TPOC) will be deemed to have been accepted upon written confirmation of acceptance by the COR/TPOC. The COR/TPOC’s approval or revision to the work delivered shall be within the general scope of work for the Purchase Order.

Performance of work under this Purchase Order must be subject to the technical direction of the COR/TPOC identified above. The term "technical direction" includes direction to the Contractor that fills in details and otherwise serves to ensure that tasks outlined in this requirements document are accomplished satisfactorily. Technical direction must be within the scope of this requirements document.

The COR/TPOC does not have authority to issue technical direction that:

a. Constitutes a change of assignment or additional work outside of this requirements document

b. Constitutes a change as defined in the clause 52.212-4 (c) governing "Changes";

c. In any manner causes an increase or decrease in the contract price, or the time required for contract performance;

d. Changes to any of the terms, conditions, or requirements of the contract;

e. Interferes with the Contractor's right to perform under the terms and conditions of the contract; or

f. Directs, supervises, or otherwise controls the actions of the Contractor's employees.

Technical direction may be oral or in writing. The COR/TPOC shall confirm oral direction in writing within five business days, with a copy to the Contracting Officer. The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR/TPOC. If, in the opinion of the Contractor, any direction of the COR/TPOC, or their designee, falls within the limitations in (b), above, the Contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government business day.

Failure of the Contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the clause 52.212-4 (d) titled "Disputes."

8.0 WARRANTY

The Contractor shall warrant all supplies furnished under this award against any defects in design, material, or manufacture for a period of at least 12-months from date of installation. The Contractor shall also warrant and imply that all items delivered as a result of this order are merchantable and fit for use for the particular purpose described in the order in accordance with FAR 52.212-4(o).

If a defect results in lost or decreased performance of supplies or services furnished under this order, the Contractor shall cover all parts, materials, labor, and/or travel expenses required to repair or replace the supplies at no cost to the Government.

Supplies which are repaired or replaced shall be warranted for the remainder of the initial warranty period or for 90-days – whichever is greater.

8.0 WARRANTY