SOMSS_PWS_IPS_MOD_Clean.pdf

10TH SPACE OPERATIONS SQUADRON

PERFORMANCE WORK STATEMENT

SATELLITE OPERATIONS, MAINTENANCE, AND SUPPORT

SERVICES (SOMSS) CONTRACT

PERFORMANCE WORK STATEMENT

SATELLITE OPERATIONS AND MAINTENANCE SERVICES (SOMS) CONTRACT

INTRODUCTION:

The 10th Space Operations Squadron (10 SOPS) formally Naval Satellite Operations Center (NAVSOC) was the first

United States commissioned military space command and has been operating spacecraft since 1962. 10 SOPS is responsible for operating, managing and maintaining satellite systems, providing reliable, uninterrupted satellite services to the warfighter. 10 SOPS is continuously looking to innovate and automate all areas of its mission in order to improve efficiency and be cost effective. On 6 June 2022 NAVSOC transitioned from a U.S. Navy command to U.S.

Space Force Squadron under the command of Delta 8.

The 10 SOPS is responsible to the Combined Force Space Component Commander (CFSCC) and the Commander Fleet

Cyber Command (FLTCYBERCOM) for operating, managing and maintaining assigned Department of Defense (DoD) satellites and network systems. 10 SOPS’s primary mission is to provide reliable communication services to the joint warfighter. The purpose of this contract is to provide qualified and specialized technical services to ensure satellite mission capability 24 hours a day 7 days a week including holidays. Figure-1 shows 10 SOPS echelon structure and reporting chain of command.

Figure-1: 10 SOPS Echelon Structure

Services under this contract include the following areas of satellite operations and maintenance: satellite operations, and ground systems maintenance. All 10 SOPS locations are to be supported.

Background Information:

The 10 SOPS Telemetry, Tracking & Commanding (TT&C) operations are conducted from two Satellite Operations

Centers (SOCs) located within the continental United States (CONUS). The primary SOC is located at the 10 SOPS

Headquarters Facility (HQ) in Point Mugu, CA. An alternate SOC is located at 10 SOPS Detachment Delta (Det D) in

Schriever Air Force Base, Colorado Springs, CO. Both SOCs are supported by three remote Telemetry and

Commanding (T&C) facilities; an unmanned T&C facility at Laguna Peak (LP) in Point Mugu, CA, 10 SOPS Detachments

Alfa (Det A) in Prospect Harbor, ME and Detachment Charlie (Det C) in Finegayan, Guam.

Organizational Structure:

The 10 SOPS staff is a mix of military, government civilian, and contract personnel working together and collaborating as an integrated team to meet common mission requirements and accomplish strategic command goals. The contractor will be a critical part of the 10 SOPS team, working to meet 10 SOPS's common command objectives. Thus, the contractor is expected to provide recommendations to improve processes, procedures, and operational readiness, as well as to increase efficiency and reduce operating costs. The 10 SOPS organizational structure is shown in figure-2.

Figure-2: 10 SOPS Organizational Structure

Service Locations and Business Hours:

The work shall be performed at 10 SOPS HQ located in Naval Base Ventura County (NBVC), Point Mugu, California;

10 SOPS Detachment Delta (Det D) located in Schriever Air Force Base, Colorado Springs, Colorado; 10 SOPS

Detachments Alfa (Det A) in Prospect Harbor, Maine; and Detachment Charlie (Det C) located in Finegayan, Guam.

Work under this contract varies from location to location.

Location Business Hours (Local) SOC Hours After Hours

Recall

HQ 0730 – 1630 (M-F) 24/7, 365 Within 1 hr

Det A 0730 – 1630 (M-F) 8/5 (M-F) Within 1 hr

Det C 0730 – 1630 (M-F) 8/5 (M-F) Within 1 hr

Det D 0730 – 1630 (M-F) 0730-2400 (M-F), 24/7 during

COOP

Within 1 hr

Table-1: Working hours by site.

Security Classification Requirements

An approved and executed Security Classification Form DD-254 will be provided at the time of award. The contractor shall comply with all federal and local security statutes, regulations, and requirements. The contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the Contracting Officer (KO) when required to enter and/or work in a Government site. The contractor shall ensure that all security clearances are obtained and maintained current to work to continue without interruption.

The contractor shall obtain all required corporate and personnel Security Clearances prior to commencement of work. The contractor shall ensure that a list of all personnel with Security Clearances is maintained current, including clearances that are pending. Contractor is required to obtain and maintain personnel clearances for all contractor personnel at the appropriate level at the expense of the contractor.

The contractor shall maintain and provide the administrative officer and the COR with a current listing of all employees at any 10 SOPS locations. The list shall be updated continuously and include such information as employee’s full name, DoD ID Number, level of security clearance, date of security clearance and agency granting the clearance.

All contractor employees shall obtain the required employee passes. The Government will issue Identification (ID) cards/passes/access cards without charge. Each employee shall wear the Government issued ID card/pass over the front of the outer clothing above the waist. When an employee leaves the contractor’s service, the employee’s pass, ID card, and/or access card shall be returned on the last day.

The contractor shall maintain internal physical security of designated areas in partnership with the Government.

The physical security of exterior doors, windows, and any other portals shall be secured according to local security requirements. Table-2 provides a list of security classification required at each site.

Site Security Classification Required

HQ, Point Mugu, CA Secret/Top Secret

Det A, Prospect Harbor, ME Secret/Top Secret

Det C, Finegayan, Guam Secret

Det D, Schriever Air Force Base, Colorado Springs, CO Secret/Top Secret

Table-2: Security Classification Requirements

Ground Systems Overview:

10 SOPS's three remote earth stations at Det A, Det C and LP provide telemetry and commanding (T&C) capabilities via SGLS and EHF antennas.

Det A has one USC-38(V)9 antenna used to conduct Telemetry and Commanding (T&C) EHF operations; one USC-

38(V)3 for POLAR Broadcast Mission; one Space to Ground Link System (SGLS) antenna used to conduct T&C S-Band operations.

Det C has a USC-38(V)3 antenna used as a backup antenna to the USC-38(V)9; one USC-38(V)9 antenna used to conduct EHF T&C operations; one SGLS antenna used to conduct T&C S-Band operations.

HQ has one USC-38(V)9 antenna used to conduct EHF T&C operations, and a SGLS antenna located in laguna Peak

(LP) used to conduct T&C S-Band operations.

HQ and DET D are linked via leased lines to the U. S. Air Force Satellite Control Network (SCN) and also to the MUOS

Remote Access Facilities (RAF) via the DISN network. Both HQ and Det D are capable of conducting TT&C operations using Air Force Automated Remote Tracking Stations (ARTS) and the MUOS RAF located around the world. All 10

SOPS sites are connected by lease lines.

Satellite Constellations Overview:

The 10 SOPS is responsible for operating, managing and maintaining the following satellite constellations:

Fleet Satellite (FLTSAT) communication satellites (1 Satellite) The Ultra High Frequency (UHF) Follow-On (UFO) communication satellites (5 Satellites) Mobile Users Objective System (MUOS) communication satellites (5 Satellites).

These constellations are the space segment of the Navy satellite communication (SATCOM) system; these constellations support DoD UHF, EHF, and GBS communications. The SATCOM system configuration allows communication coverage areas over the Atlantic, Pacific and Indian Oceans as well as well as within the CONUS. This system is currently operating in geosynchronous orbit providing 24/7 communication capabilities to the joint warfighter. Table-3 identifies the number of satellites in each constellation that are expected to be supported under this contract during each performance year through 2026. Projected number of satellites supported do not include end of life predictions, additional launches or new constellation.

Constellations 2022 2023 2024 2025 2026

FLTSAT 1 1 1 1 1

UFO 4 4 4 4 4

MUOS 5 5 5 5 5

POLAR EHF 2 2 2 2 2

Table-3: Planned Satellite Support Requirements by Fiscal Year

Fleet Satellite (FLTSAT) Constellation

The FLTSAT constellation was designed and manufactured by TRW Inc. and was the initial constellation of operational military UHF communication satellites. There is currently one operational FLTSAT (FLTSAT 8) in geosynchronous orbit.

Ultra High Frequency Follow-On (UFO) Constellation

The UFO constellation was designed and manufactured by Boeing Space & Intelligence Systems (BSIS), formerly

Hughes Space Communication Company. UFO satellites were designed to augment or replace the FLTSAT constellation. Currently there are five (5) operational UFO satellites (UFO 2, 4, 10, 11) in geosynchronous orbit. In addition to the UHF communication, UFO satellites provide users with EHF capability (UFO’s 4, 10, 11) and Global

Broadcasting Service (GBS) communication (UFO 8 and 10) capabilities.

Mobile User Objective System (MUOS) Constellation

MUOS is a Department of Defense (DoD) Ultra High Frequency (UHF) SATCOM system that provides the warfighter with modern worldwide mobile communication services. MUOS adapts a commercial third generation (3G)

Wideband Code Division Multiple Access (WCDMA) cellular phone architecture for use in a military UHF SATCOM system using geosynchronous satellites in place of cell towers. The constellation of four operational satellites and one spare will provide to the warfighter greater than 10 times the current legacy UHF capacity. The MUOS constellation is being designed and built by Lockheed-Martin Space Systems and is designed as the follow-on to the current FLTSATCOM system (UFO and FLTSAT satellites).

10 SOPS conducts TT&C operations with the MUOS satellites primarily through Ka band antennas which reside at the MUOS Remote Access Facilities (RAFs). There are four (4) RAFs located around the world. RAFs are located at

Wahiawa, HI, Geraldton, Australia, Northwest Virginia, and Niscemi, Sicily. In addition to the RAF sites, 10 SOPS conduct MUOS TT&C via the SCN antennas during Launch and Early Orbit, anomaly resolution, relocation, and spare satellite operations.

POLAR EHF (IPS)

The IPS is an EHF package, similar to the EHF payload on board the UFO satellite, is carried on board a classified

“Host” satellite in a Molniya orbit (period of 12 hr). IPS is deployed on two host satellites referred to as Polar 2 and

Polar 3 (P2 and P3). IPS provides EHF communications to fleet and DoD users in the regions above 65 degrees North latitude.

PERFORMANCE REQUIREMENTS

I. ADMINISTRATIVE AND LOGISTICS SERVICES

1.1 ADMINISTRATIVE SUPPORT SERVICES - (WBS Spec Items 2.0)

The Contractor shall provide administrative services, conducting office operations and, maintaining command directives. The Government estimates that Administrative Support Services required are equal to one (1) Full

Time Equivalent (FTE). CONTRACTOR efforts shall support internal operations at 10 SOPS HQ, Det Alfa, and Det

Delta. Requirements mandate the use of the Naval Correspondence Manual (SECNAV M-5216.5) and application of general Government administrative practices. The CONTRACTOR shall work interactively with

Government administrative personnel internal to 10 SOPS and shall know and apply the proper protocol and practices.

Performance Standard: The CONTRACTOR recognizes and consistently applies proper protocol and practices in dealing with military and civilian personnel at all levels in the performance of administrative services.

Administrative services performed are consistent at all times with 10 SOPS administrative practices and established guidelines. Administrative support of 10 SOPS operations meets scheduled completion dates for 95% of all routine actions and for 100% of all urgent actions.

2.1. Office Operations

The CONTRACTOR shall perform office operations that encompass supporting organizing, scheduling, tracking, and maintain the conference room calendar, pick up of USPS mail and packages from the NBVC Post Office

(located at the Supply Bldg) and provide mail distribution services to ensure efficient and coordinated office operations.

The CONTRACTOR Shall:

a) (HQ): The CONTRACTOR shall perform internal 10 SOPS mail-processing and distribution services to include all incoming and outgoing mail in accordance with DODINST 4525.08. This encompasses all internal mail center operations such as processing, sorting, and making distribution; and for outgoing, reviewing, preparing, and forwarding for external source processing. External source processing may include the United

States Postal Service and commercial sources such as Federal Express and International Federal Express. The

CONTRACTOR shall perform as receiving agent for incoming receipt required mail deliveries. The

CONTRACTOR shall maintain and update a log for incoming mail that requires a receipt signature.

Performance Standards: Pick-up and drop off of all incoming and outgoing mail is performed once a day on a M-F schedule (excluding federal holidays) 95% of the time. Incoming mail distribution arrives at the correct location or to the intended person within 1 hour from receipt of incoming mail at the 10 SOPS facility.

98 percent of all incoming mail is correctly distributed to the recipient.

Outgoing mail is correctly addressed and sent according to method and delivery time requirement indicated by sender 99 percent of the time.

b) (HQ and Detachments): The CONTRACTOR shall maintain the electronic conference room calendar for all

10 SOPS conference rooms. This entails receiving requests, coordinating schedules with requestors, and making scheduling approval/disapproval notification to each requestor. The CONTRACTOR shall prepare and post outside conference door the conference room schedule on a daily basis.

Performance Standard: All conference room electronic calendars are accurate, up-to-date, and free of scheduling conflict 95 percent of the time.

95 percent of all conference room scheduling conflicts are resolved in advance of scheduled meetings. The conference room schedule shall be posted 99% of the time.

c) (HQ and Detachments): The CONTRACTOR shall perform file set-up, management, and maintenance encompassing hardcopy, and electronic versions of the files they support. Files shall be maintained for three years or in accordance with specified times expressed by regulation in accordance with SECNAV M-

5210.1, DoN Records Management Program. The Designated Government Representative (DGR) shall be notified by the CONTRACTOR of file destruction requirements and receive approval from the DGR prior to their destruction. All documents approved for destruction are destroyed in accordance with the pertinent regulation.

d) (HQ and Detachments): The CONTRACTOR shall update and maintain the 10 SOPS phone list. These documents will be maintained in both hard copy and electronic versions. The CONTRACTOR will also distribute changed documents to all 10 SOPS personnel via electronic means and notify command personnel of updates.

Performance Standards: The CONTRACTOR updates and maintains the command phone list within 2 working days of any change and will maintain accuracy within 95%.

2.1.1 Command Directives and Internal Documents

The CONTRACTOR shall perform tasks to maintain Command directives in accordance with SECNAV

M5215.1 series, DoN Directives Management Manual to ensure proper representation of current policies and instructions in 10 SOPS approved published doctrine. Command directives are comprised of Notices, Instructions, Standard Operating Procedures (SOP), and Command Policies & Procedures.

The CONTRACTOR shall:

a) Coordinate, track the review process and prepare Command directives for publication. The CONTRACTOR support shall include review for content and format, document control and internal review processing, incorporation of corrections, and obtaining required signature(s). The CONTRACTOR shall also perform internal and external digital routing, in accordance with regulations. Distribution shall be subject to

Government approval prior to release.

Performance Standard: New, updated and revised directives follow format and content requirements specified by regulation (SECNAVINST M5216.series CH.2 and OPNAVINST 5215.17 series) 95 percent of the time.

a) Directives shall be available in both hardcopy, maintained by the Administrative Officer and electronic format.

Performance Standard: New, updated, and revised directives and internal documents are accurately provided in both hardcopy and electronically and are available from within the 10 SOPS intranet (SATWEB) within 3 working days of Government approval. New, updated, and revised directives and internal documents that apply to 10 SOPS detachments are forwarded to detachments for implementation within 3 working days from government approval. New, updated, and revised directives and internal documents distributed to host or echelon commands are forwarded within DGR specified timeframe 90 percent of the time.

b) The CONTRACTOR is responsible for maintaining an index of all directives and for tracking and contacting cognizant personnel when updates to a directive should be considered.

c) The CONTRACTOR shall provide an annual report identifying new, canceled, or superseded items.

d) The CONTRACTOR shall provide assistance in completion of Request for Personnel Actions (RPA’s) including build sheets, recruit fill forms, position description updates and SF-50 and SF-52 forms. Work will be reviewed by the Administrative Officer and N1/4 Department head.

e) Informational note. “Command directives” is a generic term that includes documents such as directives, instructions, polices, notices and procedures.

2.1.2 Correspondence (HQ and Detachments)

In accordance with SECNAV M-5216.5 series, the CONTRACTOR shall Prepare command correspondence in draft format for review. Upon review, the CONTRACTOR shall make all necessary corrections, put final version on letterhead, and print out for final signature. The CONTRACTOR shall track all correspondence from draft to final format and will maintain a log of all incoming and outgoing official correspondence.

Performance Standard: Correspondence prepared by the CONTRACTOR are free of grammatical, format, and typographical errors 95 percent of the time before presenting for review and 99 percent error free for signature within the DGR’s time constraints.

2.1.3 Provide Rough Draft of Awards

The CONTRACTOR shall perform tasks in response to preparing rough draft of awards. Awards are typically time sensitive. The format and content varies and is based on the individual data call request and/or awards.

The CONTRACTOR will be advised of the content, format and delivery time by a DGR.

a) The CONTRACTOR shall provide a rough draft of awards in accordance with 10 SOPS CO approved awards.

Award narratives may differ depending on the action being recognized, but generally follow a standard general format.

Performance Standard: Awards prepared by the CONTRACTOR are free of grammatical, format, and typographical errors 95 percent of the time before presenting for review and 99 percent error free for signature within the DGR’s time constraints.

2.1.4 Visit Requests and Visitor Control

The CONTRACTOR shall perform tasks associated with visit requests and visitor control to ensure that incoming and outgoing visits are administratively supported, documented, and maintained. The

CONTRACTOR shall interactively support the 10 SOPS Security Office and perform services as administrative support.

The CONTRACTOR shall:

a) Draft and process incoming visitor requests and base (host) visitor badge requests.

Performance Standard: Visitor requests are processed, approved and forwarded to applicable host facility within 3 days of the visit allowing the host facility time to process request (prior to visitor’s arrival at visitor control). Visitor requests are correctly processed, approved and submitted to visiting agency or facility, allowing traveler passable entry upon arrival 95 percent of the time.

b) The CONTRACTOR shall support visitor control within 10 SOPS facilities including the administration of

(but not limited to) identification, maintaining records and logs, maintaining and confirming visit requests. The CONTRACTOR shall work with the DGR when JPAS system information is required.

c) The CONTRACTOR shall support the maintenance of 10 SOPS visitor records system (i.e., MS Access database). The CONTRACTOR shall generate incoming visitor reports containing individual, agency, POC, level of DGR approved access, duration and purpose of visit. The CONTRACTOR shall maintain and perform database search routines as required to support security operations and the DGR.

Performance Standard: Official Visitor information and supporting electronic reporting data is maintained kept current and retained at all times in strict compliance with 10 SOPS security policy. 10 SOPS visitor logs are monitored and maintained on a daily basis and prepared NLT 0730 daily.

d) The CONTRACTOR shall take all reasonable and necessary precautions to protect and safeguard identity documents.

Performance Standard: Security of identity documentation is protected 100 percent of the time with no errors in identity information being released or compromised.

e) The CONTRACTOR shall assist official visitors by contacting the designated point of contact (POC) or alternate in the POC’s absence, and resolving any problems or issues regarding administrative formalities and access.

Performance Standard: Visitor POC or alternate is contacted within ten minutes of visitor’s arrival or within a pre-arranged arrival time.

2.2 Logistics Support Services - (WBS Spec Items 3.0,)

The CONTRACTOR shall provide logistics support services that comprise planning, managing, directing, and controlling of infrastructure resources to ensure principal support services provide efficient and effective facilitation of satellite operations and administration. Logistics support provides the infrastructure resources to allow operations and administration efforts to occur. Logistics support services encompass tasks in areas of supply support, property management, and shipping and receiving services. The planning, management oversight, execution, and control by the CONTRACTOR are essential elements in providing the enabling resources to successfully perform operations and administration services to accomplish the assigned mission.

2.2.1 Supply Support (HQ and Detachments)

The CONTRACTOR shall perform supply support services comprising stockroom management, supply system services, and shipping and receiving to ensure support of operational and GRO administrative requirements.

Performance Standard: Supply support services performed meet all operational and administrative requirements with no (zero percent) delay or interruption of mission performance requirements.

2.2.1.1 Stockroom Management (HQ and Detachments)

The CONTRACTOR shall perform stockroom management, maintaining sufficient stock levels of standard use office supplies and office equipment supplies and quick turn-around acquisition support of non-standard use items to ensure operational and administrative requirements are fulfilled in a timely manner.

The CONTRACTOR shall:

a) Establish standard use stock levels for office supplies and office equipment supplies to meet normal demand. The CONTRACTOR shall replenish stock levels to maintain available standard supplies at all times but shall not carry more than an average 30-day on-hand supply unless authorized by the DGR.

The CONTRACTOR shall initiate a purchase request clearly identifying items required for re-stock/replenishment for procurement by Government Purchase Card holders. The CONTRACTOR shall submit purchase requests NLT 7 working days in advance of when the requested items are anticipated to be needed in stock.

Performance Standard: Standard high demand office and equipment supplies are stocked and available to meet the demand with no more than 5 stock items not being available within a one-month period.

CONTRACTOR purchase requests for restock/replenishment are received 7 working days in advance 80% of the time.

b) The CONTRACTOR shall perform research in determining best sources, lowest price, and availability for standard and non-standard supplies. For non-standard items, the CONTRACTOR shall acquire and be reimbursed in a same manner used for standard supplies but shall not stock items where usage is not constantly in demand. The DGR may determine that some non-standard supplies have compelling reasons for being stocked and request the CONTRACTOR to maintain a minimum stock level quantity to be maintained

Performance Standard: Sources for Non-standard office and equipment supplies that are commercially available off the shelf are identified within 5 working days from time of request.

2.2.2 Shipping and Receiving (HQ)

The CONTRACTOR shall perform shipping and receiving services to include packing, unpacking, weighing, coordinating pick-up and deliveries with package courier services to ensure all incoming and outgoing shipments are handled in a timely manner. Conventional shipments received by the CONTRACTOR prior to

30 minutes of shipper notification cutoff time shall be shipped the same day or at the earliest opportunity to meet the delivery date and time as well as take advantage of cost savings offered by shippers for longer time and less expensive shipping modes.

Informational note: While in the performance of shipping and receiving duties, the CONTRACTOR will be required to follow all OSHA and Navy Operational Safety and Health regulations and instructions in accordance with the 10 SOPS Safety Program, or equivalent Air Force/Space Force documents, to include but not limited to the wearing of proper Personal Protective Equipment (PPE) required to use Material handling Equipment. Procurement of PPE and maintenance of annual MHE physicals will be procured by the CONTRACTOR and charged as an Other Direct Cost to the contract.

The CONTRACTOR Shall:

a) Obtain DGR written approval for all shipments.

b) Maintain a ready stock of shipping supplies in order to support all shipping and receiving functions performed.

c) Pack all outgoing material in an appropriate manner to prevent damage during shipment.

d) Move and position all incoming and outgoing shipments that require the use of appropriate handling equipment (such as forklift) and also move equipment and material based on DGR request.

e) Inspect all incoming material and resolve any discrepancies/damage that may have occurred during shipment. The CONTRACTOR shall generate all shipping and receiving documentation.

Performance Standards:

Outgoing shipments are scheduled for pick-up, and addressed to the correct location and recipient to meet the GRO requested delivery date and time at least 85 percent of the time for routine and 95 percent for urgent requirements.

Incoming inspections and receiving documentation are completed for 100 percent of deliveries received

Movement of deliveries, equipment and material using special handling equipment is performed following all safety precautions and without damage to the item being moved with no more than 1 mishap per fiscal year and no major safety violations.

2.2.3 Property Management and Accounting (HQ and Detachments)

The CONTRACTOR shall provide property management services to include property accounting and management to ensure positive control and accountability of Government property in accordance with

SECNAVINST 5200.45 series (General Equipment – Accountability and Management). The DGR for government property is responsible for oversight and control of all 10 SOPS government property.

The CONTRACTOR shall:

a) Provide property management services to support the DGR by designating a single POC for performing the property management support function.

b) Perform administrative efforts such as record, log, inspect, label and inventory all government property and enter the information into the Defense Property Accounting System (DPAS).

c) Support the DGR in Updating DPAS records to accurately reflect all receipts, transfers and losses, location, and identification of responsible official.

d) Process all excess equipment for reutilization including receive excess equipment from detachments, and delivery of all excess equipment to Defense Reutilization Management Office (DRMO) Port

Hueneme, CA. Any excess equipment must be approved by DGR prior to removing from DPAS and forwarding to the reutilization center.

e) Support the DGR in conducting physical inventories and reporting results of inventories conducted including condition of all property

f) Conduct annual inventory accounting for 100 percent of inventory and provide inventory results to the

DGR no later than 20 January of each year.

g) The CONTRACTOR will conduct investigations on all discrepancies/losses identifying circumstances leading up to the loss and providing recommendations on appropriate course of action. This includes preparing all documentation necessary to properly support the investigation, document the findings, and record action taken.

Performance Standard:

Government property records in DPAS are accurate and complete, and maintained with no more than a 10 working day deferment of data entry and no more than 6 data entry errors per quarter.

CONTRACTOR removal of excess property items from DPAS does not occur prior to DGR approval with no

(zero percent) errors allowed.

100 percent of property investigations are thoroughly documented, including findings and recommended action, providing all supporting information for DGR use in satisfying investigation and reporting requirements.

2.3 Facilities Services - (WBS Spec Items 4.0 HQ and Detachment Alfa)

The CONTRACTOR shall support the DGR in providing facilities services that include equipment maintenance, environmental and safety compliance services to ensure facilities are maintained in a condition that is conducive to and supportive of operational performance needs. The government estimates the Facilities Support Services required are equivalent to one (1) FTE.

Informational note: While in the performance of Facilities duties, the CONTRACTOR will be required to follow all OSHA and Navy Operational Safety and Health regulations and instructions in accordance with the 10 SOPS Safety Program to included but not limited to the wearing of proper Personal Protective

Equipment (PPE) required to use Material handling Equipment. Procurement of PPE and maintenance of annual MHE physicals will be procured by the CONTRACTOR and charged as an Other Direct Cost to the contract. Some facilities duties require two- person integrity as a safety precaution (e.g. two personnel required for use of a ladder). In these circumstances it is anticipated that one of the other two personnel

(Admin Clerk or Supply Clerk) should be available to provide the needed support.

The CONTRACTOR Shall:

a) Conduct minor facility requirements that encompass industrial trades such as electrical, plumbing, carpentry and woodworking, general maintenance, fire prevention systems, communications, minor

Heating, Ventilation, and Air Conditioning (HVAC).

b) The CONTRACTOR shall support facility maintenance requirements in coordination with the 10 SOPS

Facilities Manager and PWC for those PWC areas of responsibility, to include constant monitoring of any facilities work being conducted in the secure areas of the command, and monitoring of contractors performing facilities maintenance within the 10 SOPS compound.

Performance Standards:

The CONTRACTOR maintains 10 SOPS facilities and support equipment in an operational state, capable of meeting 90 percent of non-mission critical requirements and 100 percent of mission critical requirements.

Note: The CONTRACTOR will only be accountable for facilities services that are within their assigned span of control. The CONTRACTOR works in cooperation with 10 SOPS Facilities manager and PWC to accomplish all facility services

2.3.1 Facilities Preventative Maintenance

The CONTRACTOR shall perform preventive maintenance (PM) tasks for all 10 SOPS HQ and Laguna Peak facilities and support equipment in accordance with the attachment preventative maintenance plan to ensure systematic maintenance servicing of facilities and support equipment.

The CONTRACTOR Shall:

a) Prepare and submit for DGR approval, an annual an annual update to the Facilities PM Plan to maintain all facilities and support equipment. The PM plan update shall address all changes that occurred 10

SOPS facilities and support equipment based on the manufacturer’s recommended PM.

b) Perform PM according to the approved plan and record and track PM requirements and accomplishments.

c) Report monthly PM planned and accomplished to the DGR.

d) Identify any additional needed repairs during the performance of PM and document those repairs using an inspection report as the catalyst for generating a service call.

The SP’s comprehensive preventive maintenance (PM) program is based on OEM specifications or industry’s best practices.

The annual PM Plan is developed and submitted to a DGR within 45 days following performance decision date

85 percent of preventive maintenance identified in the DGR approved (and CONTRACTOR provided) preventive maintenance plan is completed within 5 workdays of scheduled maintenance periodicity cycles.

All preventive maintenance is completed within 30 workdays of scheduled maintenance periodicity cycles.

Monthly PM report is submitted by the 5th of every month to the DGR

2.3.2 Facilities Maintenance Corrective Action

The CONTRACTOR shall perform facilities corrective actions, responding to service call requests according to DGR assigned priority to ensure timely return of items to operational condition. The CONTRACTOR shall perform all corrective actions not provided by the regional PWC (10 SOPS HQ only).

a) Complete corrective actions as needed to ensure facilities and equipment are restored to a safe working condition and functioning properly.

b) Originate PWC service call requirements (corrective actions) using MAXIMO.

c) Monitor and track trouble ticket status and progress and report the status to DGR weekly.

d) Provide immediate response to emergency corrective actions and arrest emergent conditions to minimize and mitigate damage to facilities and equipment, operational capabilities, and danger to personnel.

e) Conduct follow up actions and coordinate with PWC to ensure full restoration of facilities and equipment to operational condition.

f) Be responsible for coordinating and ensuring all corrective actions are satisfied through self-performance and in coordination with PWC.

Performance Standards: The CONTRACTOR responds to all emergency service calls within 30 minutes of notification during normal working hours

Emergency service- calls that are within the scope of effort provided by the regional PWC are reported to the PWC help desk within 30 minutes of problem identification.

CONTRACTOR initial response to routine service calls is within one working day and provides service and repairs necessary to restore equipment to operable condition as soon as possible but not later than 5 working days (under normal conditions) from reported problem.

Routine service calls that fall within the scope of effort of the regional PWC are reported to the PWC help desk within 1 working day.

Corrective actions are accomplished to comply with all governing and pertinent building and safety codes.

2.3.3 Vehicle Maintenance Coordination

The CONTRACTOR shall perform vehicle maintenance support services to ensure vehicle maintenance is coordinated and performed by the servicing organization.

a) Coordinate regularly scheduled maintenance of 1 GSA leased vehicle and PWC assigned equipment

(e.g., the forklift and man-lift). If repairs are beyond the capabilities of the PWC service shop, PWC will arrange for repairs to be performed by a GSA designated service shop.

b) Deliver vehicles to PWC or designated service shops for pre-approved maintenance and repairs, and the CONTRACTOR shall retrieve vehicles when the service has been completed.

c) Immediately notify the DGR in writing of any problems with the vehicles or PWC assigned equipment and will verify completion of repairs to the DGR.

d) Coordinate PWC assigned equipment and vehicle maintenance and repair requirements with the DGR to work out an acceptable schedule for temporary loss of use.

e) Maintain the cleanliness of all vehicles and ensure adequate fuel levels are maintained. Fuel will be purchased using the government fuel card for each vehicle at no expense to the SP.

f) Perform weekly cursory inspections of vehicles, report any problems to DGR, and when needed arrange for PWC assistance to correct any problems.

Vehicle maintenance is coordinated and performed in cooperation with the DGR and PWC

Vehicles are cleaned and fueled on a weekly basis in a manner not to interfere with planned vehicle use.

Weekly cursory vehicle inspection records are maintained and provided to DGR for review.

Safety issues discovered during cursory vehicle inspection are reported to the DGR within 4 hours.

II. MESSAGE CENTER AND COMSEC SUPPORT

1. Message Center Management - (WBS Spec Items 5.0, 10.5)

The 10 SOPS Message Center is responsible for sending, receiving, and distributing all secure and non-secure naval messages via the SIPRNET and NIPRNET. EHF communication includes all MILSTAR, UFO and POLAR EHF.

The contractor shall:

a) Manage and operate the Message Center at 10 SOPS HQ and Detachment Alfa using the appropriate secure and non-secure mode of communication equipment, software, route, and coordinate messages with the

Designated Government Representative (DGR) for precedence actions. Message precedence is use to indicate the relative order of processing and delivery to the recipient(s). There are four precedence categories (Routine, Priority, Immediate, or Flash) may be assigned to a message. Message routing involves the use of the Naval Interface for Command Email (NICE) the Command and Control Operation Information

Exchange System (C2OIX), and the Defense Messaging System on both NIPRNET and SIPRNET to receive/transmit all incoming/outgoing messages using established routing list, procedures, and instruction. Appropriate DGR signature is required for release of all outgoing message traffic. Space

Information Messages (SIMS) and Operational Capabilities (OPSCAPS) are examples of secure messages that require immediate action

Performance Standards: All incoming message traffic is cleared daily and in accordance with stated Speed of Service (SOS) (outlined in Naval Telecommunications Publication NTP-4J). Incoming messages are screened twice daily at the beginning of the morning and eve shifts. All messages are disseminated correctly within 10 SOPS and distributed to the intended recipient(s) in accordance with 10 SOPS instruction

(Instruction and Information Concerning Incoming and Outgoing Message).

b) Coordinate required maintenance, problem resolution and implementation of related software changes and upgrades of NICE, C2OIX, and DMS with the Naval Computer Telecommunication Area Master Station, Pacific/Atlantic (NCTAMS PAC/LANT).

Performance Standards: Contact NCTAMS POC to initiate problem resolution and determine estimated time of repair. Notify N311 DGR of message software or hardware problems and provide an ETR within 2 – 4 hours of problem discovery. All NICE, C2OIX, and DMS software changes and upgrades are coordinated and planned with NCTAMS PAC/LANT and approved by N311 to meet implementation dates.

c) Maintain the Address Indicating Groups (AIGs) up-to-date to ensure proper routing of messages.

Performance Standards: All AIG additions, deletions, and modifications are completed within 1 working day of unit request.

d) Convert messages into message text format from working drafts and transmit outgoing messages using the appropriate messaging system based on message classification. Appropriate DGR approval is required for release of all outgoing messages.

Performance Standards: All classified and unclassified outgoing messages are compose and formatted correctly with correct APL and no spelling errors. Ensure all outgoing message traffic queues are clear daily in accordance with stated Speed of Service (SOS) (outlined in Naval Telecommunications Publication NTP-

4J).

e) Support KMI message trafficking requirements. KMI message traffic will be routed to the KOAM Primary and Det Delta COMSEC Responsible Officer (CRO)/Secure Voice Responsible Officer (SVRO) to be appropriately handled in accordance with CMS-1 series requirements or AF/SF COMSEC regulations.

Performance Standards: Route KMI message traffic to the KOAM Primary and Det Delta CRO/SVRO within

24-hours to be process in accordance with CMS-1 series or equivalent AF/SF COMSEC regulations for the overall safeguard of all COMSEC materials.

2. Naval Terminal Data Node (NTDN) Operations - (WBS Spec Item 10.3)

a) Perform EHF SATCOM terminal data operations to ensure update adaptation data is available to all fleet users or as requested by individual units. In some instances, emergency immediate processing of adaptation data may be required. Based on historical data, after-hours requests may happen once a quarter.

Performance Standards: Ephemeris data files are composed into NAEDSS Adaptation data format and provided to the end users with data that is specific to their needs within 24-hours of request. Immediate after hours request are processed within 4-hours of recall.

b) Maintain and manage the NESP Adaptation and Ephemeris Data Support System (NAEDSS)- utilizing approved checklists and procedures to troubleshoot or configure NAEDSS. Currently, the primary NTDN capability is located at Detachment Alfa Prospect Harbor, ME. An alternate NTDN capability is also available and located at 10 SOPS HQ. Alternate NTDN capability must be exercised once a month to maintain

Continuity of operations plan (COOP) readiness

Performance Standards: NAEDSS/NTDN Software, hardware and databases are maintained and up-to-date at both DET Alfa and HQ. COOP is exercised monthly to demonstrate proficiency by transferring NTDN OPS from DET Alfa to 10 SOPS HQ

c) Process Ephemeris data provided by the GFS engineering support contractor and generate Adaptation data utilizing NAEDSS approved checklists and procedures to configure and transmit adaptation files to

NETWARCOM-EHF Office for distribution .followinglocally generated SOP’s .

Performance Standards: Ephemeris data processed for naval message distribution at intervals determined by the epoch date for the satellite. Periodicity for the satellites are as follows; Polar twice per week, MILSTAR once per week, and UFO once every other week. Routine requests from fleet users for updated adaptation data is process within 1-working day of contractor receipt of ephemeris data or request. Emergency requests from fleet users for updated adaptation data is process within 4-hours of contractor receipt of ephemeris data or request.

3. Key Management Infrastructure (KMI) and Local Element Support - (WBS Spec Items 6.0, 10.4, 11.2, 12.4)

The contractor shall meet and follow all communications security standards, directives, instructions and must be fully trained and qualified on all security related requirements, documentation, and procedural matters related to Cryptographic material handling, disposal, message center operations, and management. The government will provide KMI User training for local element outline in NAVEDTRA 43462 (Series).

a) As a local element user, adhere and comply with all established KMI policies and procedures and in accordance with policies and instructions indicated in CMS-1 series, Controlling Authority communications status messages, and locally generated CMS handling instructions concerning the overall safeguard of all COMSEC materials.

Performance Standards: 100% compliance with all policies, instructions, procedures, and practices indicated in

CMS-1 series and other related material concerning the overall safeguard of all COMSEC material.

b) Handle and ensure security of all COMSEC material and equipment issued to perform operations and maintenance. The contractor will be held accountable for properly safeguarding COMSEC material and equipment, and for complying with CMS-1 series and 10 SOPSINST 3203 series.

Performance Standards: 100% accountability and maintainability of all 10 SOPS COMSEC equipment and materials issued to contractor including timely loading and destruction of COMSEC materials in accordance with time specification in CMS-25 form, CMS-1 series, and COMSEC Status messages.

c) Conduct inventory of COMSEC and classified materials (e.g., documents and equipment) during shift turn over.

Monitor and account for materials issued in conjunction with the local element holder.

Performance Standards: All COMSEC equipment and classified material issued to contractor are inventoried in accordance with CMS-1 series, command instructions, and 100% accountability is maintained at all times.

d) Provide two-person integrity to meet security requirements for some specific security operations, in accordance with CMS-1 series.

Performance Standards: 100% compliance with two-person integrity for specific security operations in accordance with CMS-1 series.

e) Receive, transfer, and destroy of all electronic keying material.

Performance Standards: All COMSEC material in contractor custody shall be 100% accounted for and destroyed

IAW CMS-1 series, CONAUTH COMSEC Status message, and local command instruction.

f) Receive, transfer and return of cryptographic equipment and physical keying material held by the local element.

Performance Standards: All COMSEC equipment and physical keying material in contractor custody shall be 100% accounted for and return to the 10 SOPS KOAM IAW CMS-1 series and 10 SOPS KMI instructions.

g) Provide training related to COMSEC handling and management during training sessions in order to assist 10

SOPS COMSEC Account Manager (CAM) in qualifying all Operators KMI 301 (Local Element Using). Training topic will be provided to the contractor no later than two weeks prior to the requested training day.

Performance Standards: Training on provided topics is prepared and conducted as coordinated with the KOAM

NLT the due date. All loading, destroying, inventorying, safeguarding and maintaining of all COMSEC equipment, keying material, and administrative files are maintained IAW CMS-1 series and 10 SOPSINST 3203 series.

h) Purge KMI administrative and local custody files IAW CMS-1.

Performance Standards: Maintain 100% compliance IAW CMS-1 series.

i) Load keying material into End Cryptographic Units (ECU)

Performance Standards: Keying materials and ECU loaded IAW status message and System Operational

Instruction.

4. Detachment Delta COMSEC Responsible Officer (CRO) / Secure Voice Responsible Officer (SVRO) and COMSEC

Users - (WBS Spec Items 12.4-12.6)

The contractor shall meet and follow all communications security standards, directives, instructions and must be fully trained and qualified on all security related requirements, documentation, and procedural matters related to cryptographic material handling, disposal, message center operations, and management. They will be trained by the appropriate base COMSEC Account Manager.

a) Provide two individuals to be designated in writing as CRO/SVRO Primary and Alternate by detachment OIC to carry out all duties required by USAF/USSF publications to include Cryptographic Access Program (CAP) administration.

Performance Standards: 100% compliance with all policies, instructions, procedures, and qualifications indicated in applicable USAF/USSF publications and other related material concerning the CRO/SVO responsibilities and

CAP administration.

b) Adhere and comply with all established COMSEC policies and procedures and in accordance with policies and instructions indicated by USAF/USSF publications, Controlling Authority communications status messages, and locally generated CMS handling instructions concerning the overall safeguard of all COMSEC materials.

Performance Standards: 100% compliance with all policies, instructions, procedures, and practices indicated in applicable USAF/USSF publications and other related material concerning the overall safeguard of all COMSEC material.

c) Handle and ensure security of all COMSEC material and equipment issued to perform operations and maintenance. The contractor will be held accountable for properly safeguarding COMSEC material and equipment, and for complying with applicable USAF/USSF publications.

Performance Standards: 100% accountability and maintainability of all COMSEC equipment and materials issued to contractor including timely loading and destruction of COMSEC materials in accordance with time specifications in applicable USAF/USSF publications, and COMSEC Status messages.

d) Conduct inventory of COMSEC and classified materials (e.g., documents and equipment) during shift turn over and as required in accordance with applicable USAF/USSF publications and command instructions. Monitor and account for materials issued in conjunction with the local element holder.

Performance Standards: All COMSEC equipment and classified material issued to contractor are inventoried in accordance with applicable USAF/USSF publications, command instructions, and 100% accountability is maintained at all times.

e) Provide two-person integrity to meet security requirements for some specific security operations, in accordance with applicable AF/SF publications.

Performance Standards: 100% compliance with two-person integrity for specific security operations in accordance with applicable AF/SF publications.

f) Receive, transfer, and destroy all electronic keying material.

Performance Standards:…