Solicitation W912CN22R0024.pdf

SEE ADDENDUM

(No Collect Calls)

W912CN22R0024 14-Oct-2022

b. TELEPHONE NUMBER

808.787.8827

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 14 Nov 2022

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

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PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

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(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912CN9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ANDREW J POOL

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

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(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

413 CSB

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W910MD 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DIRECTORATE OF EMERGENCY SERVICES

DWIGHT VELAZQUEZ

745 WRIGHT AVENUE, BLDG 107, 3RD FLOOR

WAAF, SCHOFIELD BARRACKS HI 96857

TEL: FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$22,000,000

NAICS:

561621

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF149

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS)

Integrated Commercial Intrusion Detection System-Version IV (ICIDS-IV) Electronic Security System (ESS) Technical Services Support

U.S. Garrison Hawaii

4/28/2022

W912CN22R0024

Vision

To provide Electronic Security System (ESS) Technical support providing 24/7/365 day Installation Commercial Intrusion Detection System (IDS) Version IV (ICIDS-IV) and associated Electronic Entry Control Systems (EECS) Program management, administration, scheduled preventive maintenance, repairs and Operator level training supporting the US Army Garrison Hawaii system that consists of alarmed Arms Rooms, Sensitive Classified Information Facilities (SCIF), and Mission Essential Vulnerable Areas (MEVA) located on the island of Oahu and the island of Hawaii.

1. Introduction The Intrusion Detection Systems provides continuous surveillance required for certain resources, such as AA&E stored in certain configurations. It includes an information-processing facility such as Sensitive Classified Information Facilities (SCIF) or a facility where controlled medical substances are stored. The regulatory policy is addressed in paragraph 9-2 of the Army Regulation 190-13, The Army Physical Security Program.

1.1 Mission

To provide sustainable installation support, through physical security services, law enforcement support, and emergency contingencies to ensure protection of critical assets. The fully functioning and operational ESS ensures the Physical Security mission is accomplished every day of the year, focusing on the key to leveraging technology to protect life and property throughout the US Army Garrison Hawaii’s area of responsibility (AOR).

1.2 Description of Services

The contractor shall provide sustainable installation support, through physical security services, law enforcement support, and emergency contingencies to ensure a safe environment for soldiers, family members and the military community that meet current and future mission requirements, promote community well-being, and enhance security for installation critical infrastructure. A fully functioning and operational ICIDS ensures the physical security mission is accomplished every day of the year to protect life and property throughout the US Army Pacific's AOR.

1.3 General

This is a non-personal services contract to provide ESS technical services for and on the United States Army Garrison Hawaii's (USAG-HI) ICIDS-IV IDS as indicated in this Performance Work Statement. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

1.4 Background

The ICIDS-IV was funded by Department of the Army in Fiscal Year (FY) 2009 and fully installed in FY 2010 and is The US Army Intrusion system of record. Without a fully operational system the DES would not meet mission requirements.

1.5 Objective

The objective of this contract is to insure uninterrupted physical security services to the military installations throughout the islands of Oahu and Hawaii, Hawaii.

1.6 Scope

The contractor shall provide all necessary personnel, services and equipment to administer, maintain, and repair all USAG-HI ICIDS-IV accounts, components, sensors, connections, system wiring, control units, and conduit located on the island of Oahu and Hawaii, Hawaii. The Contractor shall administer and maintain the entire ICIDS in a fully functional operational state. Contractor shall provide all necessary manpower and material required for performing replacement of components, scheduled adjustments, conducting tests, training, or other scheduled or non-scheduled work, and all necessary services required for monitoring and administering the system during normal work hours or as indicated in other sections of the Performance Work Statement (PWS).

1.7 Period of Performance

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

1.8 General Information

1.8.1 Recognized Holidays: The contractor will be required to perform service calls on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth National Independence Day

1.8.2 Hours of Operation: The contractor is responsible for the accomplishment of the results contained in this PWS requires work at USAG-HI Installations and facilities on the Island of Oahu and the Island of Hawaii. Normal workdays are Monday thru Friday except federal holidays. Regular duty hours are from 0800 to 1630 daily. All maintenance work shall be performed during regular duty hours with the exception of after-hours service calls as required.

1.8.3 Place of Performance: The work under this contract will be performed at U. S. Government facilities located on the islands of Oahu and Hawaii.

1.8.4 Type of Contract: N/A

1.8.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.8.6 Post Award Conference / Monthly Progress Meetings: The Contractor shall attend post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel shall meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

The Post Award meeting shall be scheduled at the Government site as part of the transition and at a minimum shall include: Schedule, performance metrics, Government furnished information, establishments of monthly meeting dates with COR or PSO Representative, Points of Contact (POCs) Government and Contractor personnel, Task order transitioning process and timeframes, prioritization of contractor activities, logistics, and Contractor issues.

Monthly progress meetings will be conducted by the COR. These meetings shall include a review of the Contractor Monthly Status Reports (MSR). The MSR is the contractor-prepared report that lists all Preventive Maintenance (PM) and Service(s) Orders (SO) performed during the previous month. The listing shall show the current Operational Status for each System. A System is a; Remote Area Data Collector (RADAC) User Panel, Monitoring Station (Server) located at the Schofield Barracks Police Desk, and the Administrative Workstation located in the Physical Security Section at Wheeler Army Air Field, to include any Connectivity-Communications hardware that is required to maintain full function of the System. The MSR shall have a copy of each Systems Preventive Maintenance Inspection Worksheet (PMIW) attached to the MSR as a record of all work performed. The MSR shall be provided to the COR NLT than the 5th work day of the month following the performance month.

1.8.7 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8.8 Phase In Period. To minimize interruptions or delays to work in progress that would impact the mission, the Contractor shall have personnel on board during the seven (7) day phase-in period. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

2. Definitions And Acronyms:

2.1 Definitions:

Assessment: Running performance analyses on electronic devices, alarm panels and servers.

Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Repair: Assembling, installing, repairing, troubleshooting and maintaining electronic components and systems.

Service Call: Trips made by a technician to visit the locations in need of service.

Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

System: A Remote Area Data Collector (RADAC) User Panel, Monitoring Station (Server) located at the Schofield Barracks Police Desk, and the Administrative Workstation located at Wheeler Army Air Field building 107, 3d floor, Physical Security Office.

Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.2 Acronyms:

AA&E Arms, Ammunition, and Explosives AOR Area of responsibility AR Army Regulation

ATCTS ATCTS

CMR Contractor Manpower Reporting

COR Contracting Officer Representative DES Directorate of Emergency Services DCID Director Central Intelligence Directive DPW Directorate of Public Works EECS Electronic Entry Control Systems ESS Electronic Security System FFP Firm Fixed Price FSC Federal Service Code FY Fiscal Year

ICIDS-

IV

USAG-HI Integrated Commercial Intrusion Detection System- Version IV

IAW In Accordance With IDS Intrusion Detection System ISIL ICID Account and System(s) Information Log JSIIDS Joint Services Installation Intrusion System KVM Keyboard, Video, and Mouse MEVA Mission Essential Vulnerable Areas MSR Monthly Status Report NAC National Agency Check

NCIC-

III

National Crime Information Center Interstate Identification Index

OCI Organizational Conflict of Interest PCO Procuring Contracting Officer PIC Personal Identifiable Codes PM Preventive Maintenance PMI Preventive Maintenance Inspection PMIW Preventive Maintenance & Inspection Worksheet PMS Preventive Maintenance Schedule PSO Physical Security Office PTA Pohakuloa Training Area PWS Performance Work Statement RADAC Remote Area Data Collector (RTU) RTU Remote Terminal Units (RADAC) SCIF Sensitive Classified Information Facilities STD Standard SWO Service-Work Order TARP Threat Awareness and Reporting Program TM Technical Manual TSDB Terrorist Screening Database UIC Unit Identification Code UPS Uninterrupted Power Supply

USAG-

HI

United States Army Garrison - Hawaii

2.3 General Requirements

Provide management, administration, maintenance, repairs, and training at various USAG-HI locations on the island of Oahu and the island of Hawaii.

Provide on-site technical support during normal business hours and after business hours for ICIDS-IV management, administration, scheduled preventive maintenance, repairs, and operator level training supporting the USAG-HI system that consists of alarmed Arms Rooms, SCIF, and MEVA’s.

2.3.1 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of service problems. The contractor shall provide corrective action plans, quote submittals, timely identification of issues, and effective management of subcontractors.

The contractor shall ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3.2 Contract Administration and Management

The following subsections specify requirements for contract management and personnel administration.

2.3.3 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at USAG-HI facilities and the contractor's corporate offices.

2.3.4 Contract Management Point of Contact

The contractor shall provide a manager who shall serve as the over-all point of contact for coordination with the Government on all matters pertaining to this contract. The contractor shall also designate an alternate manager who shall be authorized to execute all associated tasks in the absence of the primary. The full name and phone numbers of both individuals shall be provided to the Contracting Officer’s Representative (COR).

This position shall have the authority to direct and approve workforce management as well as to act or make decisions for the contractor on all matters pertaining to this contract.

2.3.5 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement.

The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.6 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks located on and off island as needed to meet the PWS requirements.

The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.3.7 Subcontract Management

The contractor shall be responsible for any subcontractor management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the PCO or COR.

2.3.8 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience for the ICIDS. The contractor shall provide certified on-site technician(s) who possess a certification issued or recognized by DAQ Electronics LLC to maintain and repair ICIDS IV System and related components. The contractor shall provide the Government with copies of certifications for each technician to verify qualifications to maintain and repair the ICIDS-IV IDS and related components. The contractor shall ensure that qualified service personnel are available to service the complete ICIDS-IV system both on the Islands of Oahu and Hawaii, Hawaii. Contractor personnel must obtain and maintain a favorable National Agency Check (NAC) throughout the Contract period of performance.

2.3.9 Travel

Travel to U. S. Government facilities located on the islands of Oahu and Hawaii shall be required. Travel shall be included in the firm-fixed price (FFP) proposal for scheduled maintenance, administration, and assessments. Travel for unscheduled repairs shall be included in the quote after assessment, if applicable, and negotiated prior to the issuance of a task order. Travel costs will be assessed in accordance with Joint Travel Regulations standards.

3. Specific Tasks

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 ICIDS-IV System and Components Preventative Maintenance (PM)

Contractor shall perform semi-annual Preventive Maintenance (PM) of the ICIDS-IV Monitoring Stations, Administrative Work Station, Communication Arrays, System Servers, Remote Terminal Units (RTU), attached hardware, software, and peripheral devices located on the islands of Oahu and Hawaii, Hawaii.

The contractor shall perform Systems Server and Administrative Workstation Operating System and Data Base Program Maintenance by installation of software and firmware Version Upgrades, Updates, and Hot Fixes. The contractor shall ensure any systems use or compilation of database information is current, accurate, and can be used to compile reports as required or requested by the COR or PCO.

Contractor shall perform all PM, services, and tests IAW TM 5-6350-300-13&P and manufacturer’s recommended specifications.

Contractor shall make all adjustments and/or replacement of components, including sensors within the IDS. This includes all installed equipment, all computer equipment, transmission equipment and data transmission modules, software-firmware version updates, servers, local processors, and continuous database maintenance for all functions and capabilities, to include the cleaning of the interior and exterior of all ICIDS-IV workstations and servers, make mechanical and electronic adjustments to work stations, provide new ribbons as required.

PM inspections shall be documented on the Preventative Maintenance Inspection Worksheet (PMIW), noting visual checks of all accounts from a workstation to verify communications; ensuring that no account is improperly masked or in the test mode and that account holders are performing their required system checks monthly and maintain the record for one month, and compare this listing to the User account database listing; repairing test failures as part of preventive maintenance; reporting any non-tested accounts to the COR and Physical Security Office (PSO) and arranging with the account holder to conduct a test.

The Contractor shall perform full system operational testing upon completion of PM and repairs (perform walk test) and document the results on the PMIW. PMIW and Preventative Maintenance Inspection (PMI) reports shall be submitted monthly with the Monthly Status Report (MSR).

The USAG-HI ICIDS-IV System has a Secondary Physical ICIDS-IV PC StarWatch Server (Dell Server) installed to provide and perform as a backup or in a redundant capacity. This secondary ICIDS-IV PC StarWatch Server shall be connected to, communicate with, share data, and run concurrently with the Primary ICIDS-IV PC StarWatch Server.

To ensure this redundant capability is available, a certified ICIDS Technician shall inspect, test, and provide the Government with documentation showing that a complete full backup configuration of the Primary Server was completed. The contractor shall insure that the Secondary Server meets all of the requirements to perform as a Backup Server or in a redundant capacity.

Both Servers shall be connected via Keyboard, Video, and Mouse (KVM) Switch so that both Servers can be administered independently and placed into service as Primary or Secondary Server by User intervention utilizing the KVM switch.

The contractor shall maintain the USAG-HI ICIDS-IV System and Components per the PM Schedule and Technical Manual (TM) 5-6350-300-13&P on the islands of Oahu and Hawaii, Hawaii regardless of the cause of the malfunction.

Semi-annual training will be conducted concurrently while performing semi-annual Preventive Maintenance at Pohakuloa Training Area (PTA).

3.2 Preventative Maintenance Schedule (PMS)

The Preventative Maintenance Schedule (PMS) shall be delivered to the ICIDS-IV Service locations. The contractor shall prepare the original schedule based upon review of the most recent maintenance schedule and shall provide the projected PMS to the COR no later than 10 days after award of the contract. Subsequently, the contractor shall submit a PMS semi-annually.

3.3 Service Calls and Repair

3.3.1 Service Calls and Repair – Oahu

The contractor shall be available during USAG-HI normal duty hours to maintain and repair all ICIDS equipment under this contract. The Contractor shall also provide after-hours call service.

The COR and the PSO shall be furnished with a telephone number where the Service Supervisor can be reached at all times during normal and after duty hours. The contractor shall troubleshoot the defective or inoperative components and determine the corrective action needed to place the system back into full operation within four (4) hours of acknowledgment.

Certified personnel shall respond via email or telephone to service calls within two (2) hours of notification during and/or after normal duty hours after receiving a call. Certified service personnel shall be on-site within four (4) hours of acknowledgment of a service call to troubleshoot the defective or inoperative components and determine the corrective action needed to place the system back into full operation for the island of Oahu, Hawaii

The contractor service call personnel shall coordinate with Government personnel at the Government site requiring service as part of each call. If access to the building is denied or if no contact is available, the contractor shall notify the local Military Police Desk of the failed service call attempt.

When necessary, the Contractor shall coordinate and work with local telephone companies, the Physical Security Office, as well as the affected User to gain access. The Contractor shall notify the COR prior to initiating this coordination.

The Contractor shall provide an assessment of all repair(s) on the Service Work Order form. If Repair Parts are required to make the system fully operational, an approval of the assessment by the COR or Contract Task Order is required. The contractor may not commence work until a FFP task order has been negotiated and written task order issued. At that time, the Contractor shall make repairs to all ICIDS-IV Central Monitoring Station(s), Administrative Work Station, RADAC-RTU, Communication Arrays, and its required system peripherals (Hardware, Software, Power, Sensors, Uninterruptable Power Supply (UPS), and Communications). If part(s) are required to make repairs, contractor shall verify that part(s) received are the correct one(s) required prior to attempting to make repairs. The contractor’s price for parts shall be evaluated and incorporated into the award.

The contractor shall provide repair(s) to the ICIDS equipment IAW TM 5-6350-300-13&P and the Director Central DCID) 6-9 for Sensitive Compartmented Information Facilities (SCIF), and AR 190-11 for areas with Arms, Ammunition, and Explosives (AA&E), and manufacturer’s specifications. The contractor shall perform diagnostics, make all adjustments, or repair(s) required to return a non-functional or malfunctioning ICIDS-IV Central Monitoring Station, Administrative Work Station, RADAC-RTU, Communications Arrays and its required system peripherals (Hardware, Software, Power, Sensors, Uninterruptable Power Supply (UPS), and Communications) to full function as specified by the manufacturer within the time frame(s) indicated in paragraph 3.3.1 of the PWS.

3.3.2 Service Calls and Repair - Pohakuloa Training Area (PTA)

The contractor shall be available during USAG-HI normal duty hours to maintain and repair all ICIDS equipment under this contract. The Contractor shall also provide after-hours call service.

The COR and the PSO shall be furnished with a telephone number where the Service Supervisor can be reached at all times during normal and after duty hours. For service calls, the contractor shall troubleshoot the defective or inoperative components and determine the corrective action needed to place the system back into full operation within twenty-four (24) hours of acknowledgment, when possible.

Certified personnel shall respond via email or telephone to service calls within two (2) hours of notification during and/or after normal duty hours after receiving a call. Certified service personnel shall be on-site within twenty-four

(24) hours of acknowledgment of a service call for the island of Hawaii, Hawaii.

The contractor service call personnel shall coordinate with Government personnel at the Government site requiring service as part of each call. If access to the building is denied or if no contact is available, the contractor shall notify the local Military Police Desk of the failed service call attempt.

The Contractor shall provide an assessment of all repair(s) on the SWO form. If Repair Parts are required to make the system fully operational an approval of the assessment by the COR or CTO is required. The contractor may not commence work until a FFP task order has been negotiated and written task order issued. At that time, the Contractor shall make repairs to all ICIDS-IV Central Monitoring Station(s), Administrative Work Station, RADAC-RTU, Communication Arrays, and its required system peripherals (Hardware, Software, Power, Sensors, Uninterruptable Power Supply (UPS), and Communications). If part(s) are required to make repairs, contractor shall verify that part(s) received are the correct one(s) required prior to attempting to make repairs. The contractor’s price for parts shall be evaluated and incorporated into the award.

When necessary, the Contractor shall coordinate and work with local telephone companies, the Physical Security Office, as well as the affected User to gain access. The Contractor shall notify the COR prior to initiating this coordination.

Travel to PTA on Hawaii Island is required. Travel costs will be assessed in accordance with Joint Travel Regulations standards.

After assessment has been performed and if no parts are required for repair at PTA on Hawaii Island, The contractor shall obtain approval from the COR to commence with repair. The COR shall review and approve repairs, given the greatest consideration to minimize travel costs, when appropriate.

The contractor shall provide repair(s) to the ICIDS equipment IAW TM 5-6350-300-13&P and the Director Central DCID) 6-9 for Sensitive Compartmented Information Facilities (SCIF), and AR 190-11 for areas with Arms, Ammunition, and Explosives (AA&E), and manufacturer’s specifications. The contractor shall perform diagnostics, make all adjustments, or repair(s) required to return a non-functional or malfunctioning ICIDS-IV Central Monitoring Station, Administrative Work Station, RADAC-RTU, Communications Arrays and its required system peripherals (Hardware, Software, Power, Sensors, Uninterruptable Power Supply (UPS), and Communications) to full function as specified by the manufacturer within the time frame(s) indicated in paragraph 3.3.2 of the PWS.

3.3.3 Installing and Uninstalling Electronic Components

The Contractor shall provide installs and uninstall of electronic components (cables, processors, panels, motherboards, power supplies) to service ICIDS equipment. Contractor will manage any electronic security system (ESS) equipment that is a new required install, past its lifecycle for replacement or needs to be replaced due malfunctioning by installing or uninstalling operable electronic security equipment. Contractors will then return the government owned equipment back to physical security office representative for proper disposition.

The install and uninstall will be in the same building locations (e.g. renovated/major construction, uninstalling faulty equipment and installing new equipment).

3.3.4 Assessment Documentation

The contractor shall create a SWO separately for each service or trouble call request as received and enter the SWO in the ICIDS-IV maintenance database.

The SWO shall include:

a) the serial number (if available) identifying the component involved

b) its location

c) date and time the call was received

d) nature of trouble

e) name(s) of service personnel assigned to the task

f) instructions describing what has to be done

g) the amount and nature of the materials to be used

h) the time and date work started

i) the time and date of completion

The Contractor shall maintain a log to document all service calls provided, including after-hours service calls. The log will be delivered to the COR with the Maintenance Service Request. The log will contain, as a minimum, the following:

a) Date of service request or inquiry

b) Name of requestor-inquirer

c) Organization name

d) Purpose of service

e) Solution

f) Summary of service provided

All completed SWOs shall be entered in the maintenance database daily. SWO shall be attached to the MSR as well as maintained on file for one (1) year. The contractor shall provide a current copy of the ICIDS-IV maintenance database ICID Account and System(s) Information Log (ISIL) when requested by the COR or Physical Security Representative to facilitate inspections or investigations.

3.3.5 System Restoration

Conditions that prevent restoration of systems to fully functional and proper operating condition within four (4) hours of arriving on site shall be corrected or repaired within twenty-four (24) hours. Abnormal conditions that effect restoring a systems normal function and operation beyond four (4) hours of arrival on site shall be reported to the COR and the PSO within 24 hours by telephone or online.

3.3.6 Contractor Monthly Status Report

Contractor shall notify the PSO of any service call during duty hours, 0800 hours through 1630 hours Monday through Friday by telephone or electronic message on line.

The Contractor shall meet with the COR or PSO Representative monthly, but not later than the 5th day of the month to review the Contractor Monthly Status Report and required attachments.

The Contractor shall submit a MSR, either by hard copy or electronically, not later than the 5th day of the month for review with the COR or PSO Representative. All work records, SOs, PMIWs and ISILs prepared and completed during the previous month shall be attached and submitted with the MSR.

4. System Administration

4.1 System Administration

The Contractor shall perform ICIDS-IV data base maintenance, full system data backups, create user accounts, account scheduling, command file development and maintenance, access level configuration.

Contractor shall utilize TM 5-6350-300-13P, manufacturer publications, and approved local forms provided by the COR or Physical Security Section Representatives to perform updates, backups, account scheduling, command file development and maintenance, and access configuration.

Provide a current copy of the ICIDS-IV database ISIL when requested by the COR or Physical Security Representative to facilitate inspections or investigations.

4.2 Data Updates and Maintenance

The Contractor shall enter all IDS/EECS data updates into the ICIDS-IV system databases as received, and provide system administrative assistance to Police Desk Monitor personnel to solve user problems and procedural problems arising to maintain accurate and orderly flow of data throughout the system.

Contractor shall enter and maintain all updates or new IDS/EECS database entry requirements as received.

Provide a current copy of the ICIDS-IV database ISIL when requested by the COR or Physical Security Representative to facilitate inspections or investigations.

4.3 Records Management

The Contractor shall maintain complete and accurate files of all documentation, forms, records, reports, and logs required under the terms of this contract. Chronologically organize and maintain system logs and records to maintain a continuous log for all ICIDS-IV devices.

The contractor shall manage, maintain, file, and make available all records. The contractor shall chronologically organize and maintain system logs and records to provide a continuous log for all ICIDS-IV devices. The contractor shall keep records and logs of each task and organize cumulative records by ICIDS-IV account number.

The contractor shall update and maintain each Remote Area Data Collectors (RADC) Remote Terminal Unit (RTU) Zone worksheets for each ICIDS-IV account IAW TM 5-6350-300-13&P, copies shall be maintained on file and in each RTU. The contractor shall maintain and file RTU Zone worksheets.

The Contractor shall use approved system-generated PSO forms and publications to issue Personal Identifiable Codes (PIC) to add personnel, remove personnel, and maintain the ICIDS-IV system user database. The contractor shall provide a current copy of the ICIDS-IV database ISIL when requested by the COR or Physical Security Representative to facilitate inspections or investigations.

The databases, records, and logs shall contain all initial settings in the format used by the ICIDS-IV systems PC Starwatch software system and shall be kept and be available for inspection on site demonstrating that planned and systematic adjustments and repairs have been accomplished for the intrusion detection system.

Provide a current copy of the ICIDS-IV database ISIL, reports, and logs when requested by the COR or PSO Representative to facilitate inspections or investigations.

4.4 ICIDS-IV Operator Training

The Contractor shall provide semi-annual on-site ICIDS-IV Operator Training to Police Desk Personnel at Schofield Barracks and PTA Military Police Desks. Training shall be conducted concurrently while performing Semi-annual Preventive Maintenance.

The contractor shall utilize manufacturers' manuals, guides, and visual aids to accomplish on-site Operator Training.

Training will include the basic and safe operation of the ICIDS-IV system.

The contractor shall provide the COR a training schedule that includes the following: training to be provided, place, dates, and times training will be conducted. A by name class roster shall be used to record student attendance (all students will be required to sign in) as a record of Military Police Desk training provided.

The contractor shall provide a training schedule and maintain an attendance roster on-site for one (1) year after completion of all training provided to the Government.

5. Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

5.1 Security Requirements Please See Other Information Paragraph

5.1.1 AT Level 1 training

Please see other information section.

5.2 iWatch Training.

Please see other information section.

5.3 Army Training Certification Tracking System (ATCTS)

Please see other information section.

5.4 OPSEC Training

Please see other information section.

5.5 Information Assurance (IA)/Information Technology (IT)

Please see other information section.

5.6 Threat Awareness Reporting Program

Please see other information section.

5.7 USAG-HI Security

In accordance with the USAG-HI security situation and the local force protection requirements, only approved Contractor personnel are granted access to the installation and allowed to perform services. The Contractor is required to provide the COR with the name(s) of the individual(s) and their contact information that shall be performing maintenance duties on the Government Installation within one (1) week after contract award. Employees are required to have in their possession a valid driver’s license or picture identification, keys to all compartments and or containers of the vehicle, and the associated bill of lading for delivery vehicles. Please ensure that only the equipment and materials necessary for performance are brought in. No weapons or other incendiary materials will be allowed.

5.8 Contract Information

All schematics, graphical representations, schedules, signal and frequency data, reports, and as-builds associated with this contract shall not be shared, made public, or be provided to any non-Department of Defense entity without the express written permission of the COR or the USAG-HI, Directorate of Emergency Services Physical Security Supervisor. Non-compliance with this standard will be grounds for immediate contract termination.

5.9 Access to Army Installations: Personnel and Vehicles.

5.10 Identification of Contractor Employees.

5.10.1 The Contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee’s name, the contractor’s name, functional area of assignment, and recent photograph of the employee. The Government will also provide Contractor ID badges when requested and in accordance with the current USAG HI Pass and ID procedures.

5.10.2 Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

5.11 Safety Standards.

6.12 Government Furnished Materials

The Government will make available office space and communications capability for the island of Oahu. These will be located at the Administrative Work Station located at the Physical Security Office, Bldg. 107, Wheeler Army Airfield, HI.

6.13 Applicable Publications

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3.0, Performance Requirements. The Contractor shall ensure continuing adherence to generally accepted Government security policies and guidance applicable to the task order. This includes, but is not limited to, public laws, executive orders, directives, regulations, manuals, standards, memorandums and instructions. Compliance with documents listed as non-mandatory is the contractor’s option.

Mandatory compliance and publications list

Headquarters Department of the Army Technical Manual (TM) 5-6350-300-13&P, Operator and Field Maintenance Manual including Repair Parts and Special Tools List for Integrated Commercial Intrusion Detection System-IV (ICIDS-IV), 1 February 2015

Department of Defense (DOD) Regulation 5200.2-R, Personnel Security Program, January 1987

DOD Regulation 5200.8-R, Security of DOD Installations and Resources, 19 October 2020

DOD Directive 4151.18, Maintenance of Military Material, 31 March 2004

Army Regulation (AR) 190-13, Physical Security, Chapter 2-7, 27 June 2019.

AR 190-11, Physical Security of Arms, Ammunition, and Explosives, Chapter 3-6 Intrusion Detection Systems (IDS)

Department of the Army Pamphlet (PAM), 190-51, Risk Analysis for Army Property, 27 June 2019

Director Intelligence Community Directive Technical Specifications (ICD/ICS) ICD 705, Chapter 7, Intrusion Detection Systems (IDS)

Unified Faculties Criteria (UFC) 4-215-01, Armories and Arms Rooms, section 2-8, Building Support Systems.

UFC 3-520-01, Interior Electrical Systems, section 3, Power Distribution and Utilization.

ADDENDUM 52.212-1 & 52.212-2

ADDENDUM to FAR 52.212-1, INSTRUCTIONS TO OFFEROR-COMMERCIAL ITEMS Submittal Instructions A. Quote Submittal and Inquiries

1. Submission of quotes must be received electronically via email be addressed to the Government point of contact (POC) Contract Specialist, Andrew Pool Email: Andrew.J.Pool2.civ@army.mil and with subject referencing Request for Quote (RFQ) Number W912CN22R0024. Quotes will not be accepted via other transmission methods such as standard mail, fax, or drop off at this time. All solicitation and amendments issued will be posted on the Government Contract Opportunities website at https://SAM.gov/. Once posted, all interested offeror are responsible to monitor the website until the closing date for any issued amendments. It is the responsibility of the offerors to ensure quotes are received and acknowledged by the Contract Specialist, on or before the deadline for submission of quotes as indicated in Block 8 of the SF 1449.

2. The POC for this acquisition is the Contract Specialist please include him on all correspondence his email address is Andrew.J.Pool2.civ@army.mil.

3. The deadline for the submission of questions is no later than three (3) business days after the scheduled site visit. A summary of questions received and Government responses will be provided via an amendment to the solicitation and posted on the Government Contract Opportunities website. Questions received after 2:00pm Hawaii Standard Time (HST) on the third business deadline may not be answered. Questions must be submitted in writing via email to the Contract Specialist.

B. General Instructions

1. The RFQ and evaluation of quotes will be conducted in accordance with FAR Subpart 12.6 Streamlined

Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services and FAR Subpart 13.5 Simplified Procedures for Certain Commercial Products and Commercial Services. Offerors will be evaluated using the criteria set forth in the Addendum to FAR 52.212-2. Non-compliance with the RFQ may cause a quote to not be considered for award.

2. The submission of documentation specified below will constitute the Offeror’s acceptance of the terms and conditions of the RFQ, concurrence with the Performance Work Statement (PWS) and contract type.

3. It is the Government’s intent to award without discussions. Offerors are encouraged to present their best terms from a price and other factors standpoint. However, in accordance with FAR 52.212-1, the Government reserves the right to conduct discussions should it become necessary.

4. All referenced documents for this solicitation are available on the Government Contract Opportunities website at https://SAM.gov/.

C. Site Visit

1. Date/Time: Friday, November, 4, 2022, 9:30a.m.-12:30p.m. Hawaii Standard Time. RSVP no later than:

Friday, October 28, 2022 at 2:00p.m. Hawaii Standard Time

2. The purpose of this site visit is to provide clarity on any questions that may arise for this requirement.

Offerors and/or representatives are encouraged to attend the site visit. If you are interested in attending, submit all attendee's names, e-mail addresses, cell phone and work telephone numbers to Andrew Pool at andrew.j.pool2.civ@army.mil no later than 2: 00p.m Hawaii Standard Time on Friday, October 28, 2022.

If no interest is received by this time, the Government will cancel the planned site visit. If cancelled, no other site visit will be scheduled. Picture taking WILL NOT be allowed during the site visit. Attendance constitutes agreement to release the Government of liabilities due to any accidents or injury occurring during the site visit. Any discussions, remarks, and explanations that may be made by any Government representative during the site visit will not change the terms of the solicitation and the technical specifications unless the solicitation is amended in writing.

3. Directions: Meeting place location for the site visit will be at building 107, 3rd Floor, Room 305 (Physical Security Office), Wheeler Army Airfield. Call Andrew Pool at 808-787-8827 if further assistance is needed.

D. Quote Preparation Instructions

1. In order to be considered for award, the Offeror’s quote shall include the following:

a. Standard Form (SF) 1449 with price quotation, signed and dated.

b. Repair Price Schedule and Parts Price Schedule shall be completed.

c. Amendments to the solicitation or acknowledgements, if applicable, signed and dated.

d. Completed Certification in FAR 52.212-3 (if not entered in the System for Award Management (SAM) website).

e. Completed both FAR 52.204-24 Representation Regarding Certain Telecommunications and Video

Surveillance Services or Equipment and 52.204-26 Covered Telecommunications Equipment or Services-Representation.

f. Submittal of quote in accordance with FAR 52.212-1, Addendum to FAR 52.212-1, FAR 52.212-2, and Addendum to FAR 52.212-2.

g. It is recommended that quotes utilize labor categories…