Solicitation - W9124921R0002.pdf

SEE ADDENDUM

(No Collect Calls)

W9124921R0002 10-Dec-2020

b. TELEPHONE NUMBER

706-791-1825

8. OFFER DUE DATE/LOCAL TIME

04:00 PM 08 Jan 2021

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912499. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

BRIGITTE R. HUFFIN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0011485501

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC - FORT GORDON

TARA L. MCADOO 706-791-1831

MISSION DIVISION

TARA.L.MCADOO.CIV@MAIL.MIL

FORT GORDON GA 30905-5719

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 706-791-1831 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$30,000,000

NAICS:

541519

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF113

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W9124921R0002

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job

IT Support Services

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011485501

PSC CD: R499

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 Job

Surge Services

COST

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation. Contractor shall insert NTE $12,500 for Surge - Services.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011485501

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0003 Job

Travel

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011485501

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0004 Job

Other Direct Costs

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011485501

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0005 1 Each

Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at https://sam.gov.

FOB: Destination

PSC CD: R499

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1001 1 Job OPTION IT Support Services

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1002 Job OPTION Surge Services

COST

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation. Contractor shall insert NTE $12,500 for Surge - Services.

FOB: Destination

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1003 Job OPTION Travel

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1004 Job OPTION Other Direct Costs

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at https://sam.gov.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2001 1 Job OPTION IT Support Services

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

FOB: Destination

PSC CD: R499

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2002 Job OPTION Surge Services

COST

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation. Contractor shall insert NTE $12,500 for Surge - Services.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2003 Job OPTION Travel

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2004 Job OPTION Other Direct Costs

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at https://sam.gov.

FOB: Destination

PSC CD: R499

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

3001 1 Job OPTION IT Support Services

FFP

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

3002 Job OPTION Surge Services

COST

The contractor shall provide all necessary management, supervision and other labor required to successfully perform technical Information Management and Information Technology (IM/IT) services at the Dwight David Eisenhower Army Medical Center in accordance with the Performance Work Statement (PWS) and other areas of the solicitation. Contractor shall insert NTE $12,500 for Surge - Services.

FOB: Destination

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

3003 Job OPTION Travel

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

3004 Job OPTION Other Direct Costs

COST

Includes all supplies and materials, other than Travel, approved in advance by the Contracting Officer in accordance with PWS. Approved ODCs shall be reimbursed in accordance with FAR 31.205-26 and shall be a Not-to-Exceed Amount of $10,500 Profit, G&A and handling fees are not allowable. Contractor shall insert $10,500 for Other Direct Costs.

FOB: Destination

PSC CD: R499

ESTIMATED COST

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

3005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at https://sam.gov.

FOB: Destination

PSC CD: R499

NET AMT

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government

0004 Destination Government Destination Government 0005 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 1005 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 2005 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 3005 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-FEB-2021 TO

31-JAN-2022

N/A N/A FOB: Destination

0002 POP 01-FEB-2021 TO

31-JAN-2022

N/A N/A FOB: Destination

0003 POP 01-FEB-2021 TO

31-JAN-2022

N/A N/A FOB: Destination

0004 POP 01-FEB-2021 TO

31-JAN-2022

N/A N/A FOB: Destination

0005 31-OCT-2022 1 N/A

FOB: Destination

1001 POP 01-FEB-2022 TO

31-JAN-2023

N/A N/A FOB: Destination

1002 POP 01-FEB-2022 TO

31-JAN-2023

N/A N/A FOB: Destination

1003 POP 01-FEB-2022 TO

31-JAN-2023

N/A N/A FOB: Destination

1004 POP 01-FEB-2022 TO

31-JAN-2023

N/A N/A FOB: Destination

1005 31-OCT-2023 1 N/A

FOB: Destination

2001 POP 01-FEB-2023 TO

31-JAN-2024

N/A N/A FOB: Destination

2002 POP 01-FEB-2023 TO

31-JAN-2024

N/A N/A FOB: Destination

2003 POP 01-FEB-2023 TO

31-JAN-2024

N/A N/A FOB: Destination

2004 POP 01-FEB-2023 TO

31-JAN-2024

N/A N/A FOB: Destination

2005 31-OCT-2024 1 N/A

FOB: Destination

3001 POP 01-FEB-2024 TO

31-JAN-2025

N/A N/A FOB: Destination

3002 POP 01-FEB-2024 TO

31-JAN-2025

N/A N/A FOB: Destination

3003 POP 01-FEB-2024 TO

31-JAN-2025

N/A N/A FOB: Destination

3004 POP 01-FEB-2024 TO

31-JAN-2025

N/A N/A FOB: Destination

3005 31-OCT-2025 1 N/A

FOB: Destination

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

MILITARY HEALTH SYSTEMS SUPPORT (MHSS)

DWIGHT DAVID EISENHOWER ARMY MEDICAL CENTER (DDEAMC)

FORT GORDON, GA

Part 1

General Information

1. General: This is a non-personal services contract to provide Information Management and Information Technology (IM/IT) services to the Dwight David Eisenhower Army Medical Center (DDEAMC). The Government shall not exercise any supervision or control over the contracted service professionals performing the services herein. Such contracted service professionals shall be accountable solely to the Contractor who, in turn is responsible to the Government.

In an effort to provide a more flexible, adaptable, effective and integrated system to manage our facilities, the Defense Health Agency (DHA) is assuming administration and management responsibilities from the Army, Navy and Air Force for all military hospitals and clinics. DHA will initially oversee these facilities through a direct support relationship with the Military Medical Department intermediate management organizations. The DHA will relieve the Military Departments of this support during a transition period in which responsibility for specific health care and administrative functions are fully transferred from the Military Departments to the DHA. Currently, DDEAMC is transitioning under the Defense Health Agency (DHA) and areas of coverage are subject to change.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items necessary to perform Military Health Systems Support as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

This PWS defines the MHSS Management/Information Technology technical services support. It delineates the duties, responsibilities and deliverables for the selected Contractor personnel and further defines the skill sets and the educational background required for staffing of the positions created and sustained under this PWS.

1.2 Background: DDEAMC provides medical support to 3,000+ active duty military members, 2,000+ family members, and a substantial number of retirees at Ft. Gordon and its remote clinics. Additionally, healthcare support is provided and maintained for the surrounding Central Savannah River Area (CSRA), Charlie Norwood Veteran's Administration Medical Center (CNVAMC), Georgia Regents University (GRU) and Doctor's Hospital.

The Military Health Systems Support (MHSS) provides technical Information Management and Information Technology services support to DDEAMC and its environments. These services include the Customer Support Center (CSC), Web Development, Networking, Project Management and Medical Illustration. Changes to the task environment combined with increasing workload and technical complexity arising from the number of new automated health care system initiatives at DDEAMC and its subordinate medical treatment facilities (MTF) has necessitated modification to the existing staffing and support structure.

The IM department currently develops, integrates and maintains information technology and communication capabilities onsite in support of healthcare delivery systems within DDEAMC consisting forty-five (45) outlying clinics. This includes Rodriguez Army Health Clinic (RAHC) Fort Buchanan, Puerto Rico and Southern Command (SOUTHCOM), Miami, FL and its sub-unified command operationally assigned to Special Operations Command South (SOCSOUTH), Homestead Air Reserve Base, FL and Camp Shelby, Hattiesburg, MS.

RAHC develops, integrates and maintains information technology and communication capabilities with onsite personnel in support of healthcare delivery systems in Puerto Rico.

Remote support, collaboration and infrequent travel is provided at SOUTHCOM and its sub-command, SOCSOUTH, Miami, FL.

Remote support, collaboration and infrequent travel is provided to Camp Shelby, Hattiesburg, MS.

1.3 Objectives:

Support the DDEAMC Health Care mission by providing prompt, knowledgeable, consistent and customer focused IT support services.

Align the CSC contract with the Information Technology Infrastructure Library (ITIL) service model through best practices and will increase accuracy in service application and measurements of success.

Champion customer focus throughout IMD by providing a single point-of-contact service support strategy.

Measure customer satisfaction with overall quality of service and costs, when applicable.

1.4 Scope: This PWS establishes and describes the current major functions required to support Military Health Systems at DDEAMC. This effort includes duties in support of the CSC, Web Development, Networking, Project Management, Cyber Security and Medical Photography for DDEAMC and its supported locations.

1.5 Period of Performance: The period of performance shall be for one (1) twelve month Base Period and three (3) twelve (12) month option periods.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Federal Government Holidays: Contractors employees shall adhere to an eight (8) hour workday with the Customer Support Center being staffed from 0600-1700 (5:00 p.m.), Monday-Friday, except during federal holidays (area will close). DDEAMC recognizes federal holidays listed below:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4 Hours of Operation: The Customer Support Center shall be open and conduct business, between the hours of 0600-1700 (5:00 p.m.), Monday through Thursday and 0600-1500 (3:00 p.m.) on Fridays, leaving two (2) hours weekly for administrative and training duties, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

All other departments including Project Management, Cyber Security, Web Administration and Audio Visual shall be open and conduct business between the hours of 0730-1700, Monday through Thursday and 0730-1500 on Fridays, leaving two (2) hours weekly for administrative and training duties with same exceptions stated for Customer Support Center related to closures.

Southern Command (SOUTHCOM), Miami, FL and its sub-command is handled remotely during the normal CSC hours noted above.

RAHC shall be open and conduct business, between the hours of 0700-1600 (4:00 p.m.), Monday through Thursday and 0700-1400 (2:00 p.m.) on Fridays, leaving two (2) hours weekly for administrative and training duties, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For Firm Fixed Price contracts and other than Firm Fixed Price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor will normally work an 8 hour day/40 hour work week. Additional hours may be required for emergency/contingency operations after normal working hours. In the event of an emergency, the Contractor shall provide an emergency response within 4 hours (either by returning to work, responding by telephone or computer) in order to avoid significant service disruption; to avoid placing employees or the public in unsafe situations; to protect and/or provide emergency services to property or equipment; or to respond to emergencies with patients and/or providers. Contractors are authorized to work from an Alternate duty/remote location during emergency situations within the Fort Gordon area of operations with the approval of the Contracting Officer Representative and Contracting Officer. Contractor shall continue to meet tasks, deliverables, and current level of support in accordance with contract. Government reserves the right to approve, disapprove, or cancel contract personnel working from an alternate duty/remote location. Working from a remote location will be at no additional expense to the government. The Government does not authorize the use of off-site rates to accomplish alternate duty/remote location work and will not be responsible for any associated costs. Personal or company issued equipment may not be used to access the government network infrastructure unless pre-approved; examples include using VPN or a corporate network. However, inability to access the government network infrastructure using authorized devices does not necessarily prohibit the contractor from performing off-site, whenever the work could be performed without such access.

1.6.5 Place of Performance: The work shall be performed under this contract at DDEAMC, Fort Gordon, GA, which consists of the hospital building and approximately forty-five (45) outlying buildings on Fort Gordon and RAHC, Fort Buchanan, Puerto Rico. Additionally, Contractor employees are required to provide support remotely with infrequent travel to SOCSOUTH, SOUTHCOM, Miami, FL and Camp Shelby, Hattiesburg, MS. Contractor employees may also be required to make infrequent trips to support DDEAMC customers at other Augusta, GA area locations, such as the Charlie Norwood Veteran’s Administration Medical Center (CNVAMC), Georgia Regents University (GRU) formerly Medical College of Georgia (MCG) and Doctor’s Hospital. Future requirements may add more local offsite RTF’s affiliated with Fort Gordon that require varied levels of support and may increase the frequency of travel off post in Augusta, GA. A Government vehicle shall be provided for travel between site buildings or to service calls off post.

In the event requirements necessitate scheduling an employee for routine duty at an offsite location, that facility shall be considered the work location and the employee shall be responsible for transportation. Work location for SOUTHCOM clinic employees shall include the SOUTHCOM clinic and associated support staff locations in the Miami, FL area which may include SOCSOUTH at Homestead Air Reserve Base and Camp Shelby, Hattiesburg, MS.

RAHC maintains IT and communication capabilities with onsite personnel in support of healthcare delivery and therefore does not require any travel.

1.6.6 Type of Contract: The Government will award as a hybrid which includes both Firm-Fixed-Price (FFP) and Cost type contract.

1.6.7 Security Requirements:

1.6.7.1 Contractor employees performing on this contract/task order must be a U.S. citizen. Contractor personnel (to include subcontractors) performing work under this contract must have a National Agency Check with Inquiries (NACI) at work performance start date and must maintain the level of security required for the life of the contract.

The Contractor is responsible for acquiring the clearances. The Contractor shall ensure that all assigned personnel understand applicable security policies and directives found in DoD 5220.22-M, National Industry Security Program Operating Manual (NISPOM); AR 380-5, Information Security Program; and all other applicable policies and regulations.

Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

The Contractor employees performing on this contract/task order must complete all listed training courses offered by DDEAMC as well as all current or future Army mandated courses that may/may not be listed for the life of the contract.

Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor 1.6.employees with access to a government information systems must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.2 Information Assurance (IA)/Information Technology (IT) Training: All Contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge (https://ia.signal.army.mil/DoDIAA), Health Insurance Portability and Accountability Act (HIPAA) Training and must sign Acceptable Use Policy, and create an Army Training and Certification Tracking System (ATCTS) account before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR. All Contractor employees will successfully complete all required IA training as specified in AR 25-2, DODD 8570.01M and as directed by the Government. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2.

Contractor employees, to include subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. Contractor employees that require access to the Fort Gordon network shall have a minimum of a National Agency Check with Inquiries (NACI) investigation initiated and favorable review before issuance of network access. The IASO/IANO from the activity that the Contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Security & Intelligence Division for verification that the Contractor employee meets the requirements of AR 25-2 for accessing the Fort Gordon network. (Ref AR 25-2)

1.6.7.3 Annual Security Refresher Training: All Contractor employees, including subcontractors, assigned to this contract shall complete the online Annual Security Refresher Training located on the Army Learning Management System (ALMS) site. Log into AKO, “Self Service”, “My Training”, “ALMS”, “Go To Mandatory Training”.

Training must be completed within 30 days of reporting for duty. The Contractor shall submit certificate of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army Wide Rollout and Requirement for Standardized Computer Web-Based Security Training on the Army Learning Management System (ALMS)).

1.6.7.4 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. Annual refresher Antiterrorism Level I Training shall be completed on-line at https://atlevel1.dtic.mil/at/ or they may attend the monthly training offered by DDEAMC ATO. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism).

Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13) iWATCH: All Contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR.

Operation Security (OPSEC) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the DDEAMC OPSEC Officer or a Level II certified OPSEC Officer. (AR 530-1, Operations Security). Annual refresher training shall be completed on-line: Go to Internet Explorer, Fort Gordon website, select Fort Gordon and click on Dir, Plans Training & Mobilization, select Security/Intelligence, and click on Contractor OPSEC Awareness Training. A record on completion will be provided to the COR and unit/activity security manager. (Ref AR 530-1)

The Contractor shall adhere to local OPSEC policies and procedures of the Government requiring activity. When in a TDY status in support of this work effort, the Contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.7.5 Threat Awareness and Reporting Program (TARP) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR and the unit/activity security manager. (Ref AR 381-12).

1.6.7.6 Sexual Harassment/Assault Response & Prevention (SHARP) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete SHARP training within 30 days of reporting for duty and then annually thereafter. SHARP training will be conducted monthly by the DDEAMC SHARP/SARC Office. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR. (Ref AR 600-20).

1.6.7.7 Installation Access: All Contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All Contractors and subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Gordon military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective Contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to Contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.7.8 Identification of Contractor Employees: In accordance with FAR 37.114 Contractor employees shall identify themselves as a Contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering Government telephones, or when making phone calls.

ID Badges: The Contractor shall provide each Contractor employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee's Name, Contract Company Name and Employee's Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

Display of ID Badges: Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

Answering Telephones: Contractor employees shall identify themselves as a contracted employee when answering and making calls on Government telephones (ex. Greeting of the day, identify department, identify self, with ABC Company).

Utilizing Electronic Mail:

(1) When Contractor employees send e-mail messages to Government personnel while performing on this contract, the Contractor employee's e-mail address and email signature block shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company).

(2) When Contractor employees require access to a Government computer, the Contractor employee shall be required to obtain a Common Access Card (CAC). To do so, the Contractor employee shall request a CAC Card through the COR.

NOTE: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement, resignation or termination of the contract employee.

(CAC card must be turned in to the COR on Contractor employee's last day of employment.)

Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.7.9 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.7.10 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.11 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7. 12. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.13 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.14 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.15 DDEAMC retains the right to request the removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to the contract, clearly conflict with the interests of the Government. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within 30 working days assign qualified personnel to any vacancy created.

1.6.7.16 Contracted personnel shall use patient and/or employee information for their designated project(s) only.

This information shall not be used to create databases or any other product not intended for use specifically for the project(s). All personnel shall complete required initial Health Insurance Portability and Accountability Act (HIPAA) training upon hiring and shall be required to complete annual refresher training each year thereafter.

1.6.7.17 Contracted personnel shall maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use and disclosure of patient information. Contracted personnel shall provide patient information only to employees, Contractors, and subcontractors having a need to know such information in the performance of their duties for project(s). All information provided by the contracted staff to an employee, Contractor, and/or subcontractor outside the confines of EAMC environs must be approved by the Chief, IMD or his/her designee.

1.6.7.18 Contracted staff shall abide by and follow local security procedures provided by the MTF. Contracted staff shall insure that security procedures are defined and shall ensure:

1.6.7.18.1 Control and access to system security software and documentation are denied.

1.6.7.18.2 Recording, monitoring, and control of system passwords and messages are denied.

1.6.7.18.3 All Contractor employees not assigned to the IMD staff at DDEAMC and outlying clinics are denied physical and logical access to all data, program listings, data processing equipment, and systems without the prior approval of the Chief, Information Management Division, DDEAMC, or his authorized representative.

1.6.7.18.4 In the event of employee termination, all account access is immediately suspended and the Government representative shall be notified within (24) clock hours.

1.6.7.18.5 All Contractors shall turn their CAC card in to the COR on their last day of employment.

1.6.8 Personnel Qualifications: The Contractor is responsible for the overall management and oversight of this contract. It is the Contractor’s responsibility to staff and deploy qualified Contractor personnel to meet all of the PWS requirements. The Government anticipates the requirements within this PWS will require the following labor categories Program Support Manager, Tier II Technician(s), Logistics Support Technician(s), IT Service Management, Project Manager(s), Website Programmer, SharePoint Administrator, Medical Illustrator, Graphic Artist, and Cable Installer(s). However, it is the Contractor’s responsibility to propose and deploy the correct labor types, mix, number and hours required to satisfactorily and professionally meet all PWS requirements.

1.6.8.1 Program Support Manager Services: The following are the minimum requirements that the supervisor shall have and all certification related costs shall be the responsibility of the vendor:

Information Technology focused or telecommunications related Bachelor’s degree.

Information Technology Infrastructure Library (ITIL) Foundations certification (v3 or later).

CompTIA A+ Certification.

Network+ or Security + Certification.

Microsoft Certified Technology Specialist (MCTS).

Possess a minimum of five (5)+ years of supervisory experience and worked directly in the career field during four (4) of the preceding five (5)+ years.

Possess advanced presentation speaking skills (e.g. tailoring content and delivery for different audiences, presenting confidently to large or small groups, and using more creative approaches to presenting).

Must meet DoD 8570.01-M requirements.

1.6.8.2 Technical Support Services:

Must be a Microsoft Certified Professional (MCP) possessing either Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS).

CompTIA A+ Certification Network+ or Security+ Certification Possess 3-5 years helpdesk/systems experience Certifications must meet DoD 8570.01-M requirements

1.6.8.3 Information Technology Logistical Support Services:

8+ years property management experience within the Department of Defense Knowledgeable in controlling, managing and disposal of property

1.6.8.4 Information Technology Service Management (ITSM) Services:

Bachelor’s degree with Information Technology focus Information…