Solicitation-W56HZV-23-R-L097_Volunteer Software.pdf

SEE ADDENDUM

( No Col lect Cal ls )

W56HZV23RL097 24-Jul-2023

b. TELEPHONE NUMBER

571-588-9051

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 01 Aug 2023

5. SOLICITATION NUM BER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

( SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t . Use Only)

23.

CODE 10. TH IS ACQUISI TION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W56HZV9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAM E

VICTORIA COON

2. CONTRACT NO. 3 . AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLI CI TATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52. 212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRI ATION DATA

1. REQUISITION NUMBER

20.

ADDI TIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52. 212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDI NG ANY ADDITI ONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO I TEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THI S DOCUMENT AND RETURN

% FOR:SET ASI DE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ACC-DTA

6501 E ELEVEN MILE ROAD

DETROI T ARSENAL MI 48397-5000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W50U8G 16. ADMINISTERED BY

12. DI SCOUNT TERMS11. DELIVERY FOR FOB DESTI NA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLIC ITATION

RFQ IFB RFPX

NATIONAL MUSEUM OF THE US ARM Y ( NMUSA)

RICK WATSON

1775 LIBERTY DRIVE

FORT BELVOIR VA 22060

TEL: ( 703) 946-5164 FAX:

FAX:

TEL: (586) 282-1234

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$47,000,000

NAICS:

513210

X

OFFER DATED

29. AW ARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWI SE IDENTIFI ED ABOVE AND ON ANY

COPI ES TO ISSUI NG OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN- OWNED

SM ALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF44

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEI VED INSPECTED

32b. SIGNATURE OF AUTHORI ZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATI VE

32e. MAILI NG ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORI ZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FI NALPARTIALCOMPLETE

36. PAY MENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHI P NUMBER

PARTI AL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT

41b. SIGNATURE AND TITLE OF CERTIFYI NG OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC 'D (YY/ MM/DD) 42d. TOTAL CONTAI NERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W56HZV23RL097

Section A - Solicitation/Contract Form

LOCAL NARRATIVES

A.1 The United States Army Contracting Command – Detroit Arsenal intends to award a sole source, Firm-Fixed Price (FFP) contract for Volunteer Management Software to Digital Cheetah Solutions, Inc. in support of the National Museum of the United States Army (NMUSA) pursuant to Federal Acquisition Regulations (FAR) 13.106- 1(b)(1)(i), “Soliciting from a Single Source”.

A.2 ELECTRONIC CONTRACTING

(a) All Army Contracting Command – Detroit Arsenal solicitations will be publicized on the System for Award Management website (https://www.sam.gov). Any additional attachments, including Technical Data Packages (TDPs) when available electronically, will be separate attachments or links embedded in the solicitation.

(b) As of 10 August 2015, unless directed to do otherwise in Section L of this solicitation, vendors are required to submit a quote or proposal SAM.gov.

(c) Please pay close attention to the Issued By block location on the cover page of the solicitation for closing date and time. The closing date and time is based on the local time of the listed location of the Issued By office. In accordance with FAR 15.208(a), offerors are responsible for submitting proposals, and any revisions, and modifications, so as to be received by the Government office designated in the solicitation by the time specified.

(d) It is the responsibility of the Offeror to ensure the proposal/quote is received by the date and time specified on the cover page of this solicitation. In accordance with FAR 15.208, if the proposal/quote was not received at the initial point of entry to the Government infrastructure (in this case, received through SAM) by the exact date and time specified on the cover page of this solicitation, it will be determined late. Proposal/quote is defined to mean ALL volumes or parts required in the solicitation are included in the electronic submission.

Note: There is no "expected" or "target" length of time for proposal submission; size and content may be factors, therefore offerors are strongly cautioned when submitting proposals to allow adequate time for submission.

(e) Solicitations may remain posted on www.SAM.gov after the solicitation closing date. If the response deadline has passed for the solicitation, vendors will no longer be able to submit electronic responses.

(f) Any award issued as a result of this solicitation will be distributed electronically. In the event of a FOIA request for a copy of any award issued as a result of this solicitation, or any subsequent modifications to the contract, the contract and modifications will be released, including the awarded unit price. This is the notice required by Executive Order 12600 (June 23, 1987) of the Government’s intention to release unit prices in response to any request under the Freedom of Information Act (FOIA), 5 USC 552. Unit price is defined as the contract price per unit or item purchased as it appears in Section B of the contract and is NOT referring to nor does it include Cost or Pricing data/information. If an Offeror objects to such release in the base contract or contract modifications, the Offeror must notify the contracting officer in writing prior to the closing date identified in this solicitation and include the rationale for the objection consistent with the provisions of FOIA. A release determination will be made based on rationale given.

(g) Questions pertaining to this solicitation should be directed to the Contract Specialist identified on the cover page of this solicitation by Wednesday, 26 July 2023 at 1430 Eastern Time. Questions and Answers will be provided by the Government no later than Thursday, 27 July 2023 at 1630 Eastern Time. For technical assistance in doing business with the Government, and doing business electronically, please visit the Procurement Technical Assistance Center (PTAC) website at http://www.aptac-us.org/ to locate a regional center.

A.3 ARMY CONTRACTING COMMAND – DETROIT ARSENAL (DTA) OMBUDSPERSON

Information regarding the Ombudsperson for this contract is located at the following website:

https://www.tacom.army.mil/ombudsperson. (Best viewed using Google Chrome or Microsoft Edge)

A4. ACKNOWLEDGEMENT OF AMENDMENTS

Acknowledge all the amendments received from the Government by identifying the amendment number and its issue date below:

Amendment Number: Date:

A.5 ALL OR NONE-COMMERCIAL ITEM ACQUISITION

(a) This provision serves as an addendum that modifies paragraph (h) of FAR 52.212-1, entitled INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS. Paragraph (h) is modified to say that the proposal or quote must offer to provide the total quantity of the items in this solicitation.

(b) Only one award will be made as a result of this solicitation. Offers submitted for less than the total quantities of all the items in this solicitation will NOT be considered for award.

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job Volunteer Management Software Base

FFP

The contractor shall provide Volunteer Management Software (VMS) in accordance with (IAW) the Performance Work Statement (PWS) located in Section C.

Period-of-Performance: 13 September 2023 - 13 June 2024.

FOB: Destination

PSC CD: 7A21

NET AMT

1001 1 Job OPTION Volunteer Management Software OY1

FFP

The contractor shall provide VMS IAW the PWS located in Section C.

Period-of-Performance: 14 June 2024 - 13 June 2025.

2001 1 Job OPTION Volunteer Management Software OY2

FFP

The contractor shall provide VMS IAW the PWS located in Section C.

Period-of-Performance: 14 June 2025 - 13 June 2026.

3001 1 Job OPTION Volunteer Management Software OY3

FFP

The contractor shall provide VMS IAW the PWS located in Section C.

Period-of-Performance: 14 June 2026 - 13 June 2027.

4001 1 Job OPTION Volunteer Management Software OY4

FFP

The contractor shall provide VMS IAW the PWS located in Section C.

Period-of-Performance: 14 June 2027 - 13 June 2028.

9001 1 Job Contract Data Requirements List (CDRL)

FFP

Not Seperately Priced CDRLs A001-A002 as set forth in DD1423. Contractor shall submit reports as necessary for the entirety of the Task Order.

Period of Performance: 13 September 2023 - 13 June 2028.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

National Museum of the United States Army (NMUSA) Volunteer Management Software

Part 1 General Information

1. General: This is a non-personal service(s) Contract under which the personnel rendering the service(s) are not subject, either by the Contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) Contract to provide Volunteer Management Software (VMS) for the National Museum of the United States Army (NMUSA). This Contract shall be awarded on a Firm-Fixed Price (FFP) basis consisting of a Base Period of nine (9) months and four (4) Option Periods consisting of 12-Months each. It is an industry standard that museums rely upon volunteers for a significant portion of their front of house staffing that interact with the museum’s visitors. At NMUSA, since opening in 2020, volunteers have provided the equivalent of more than eight (8) Full Time Equivalent (FTE) employees, with an active volunteer corps of more than 300 individual volunteers. NMUSA requires VMS to process applications, track training, schedule shifts, post training and regulatory content, and facilitate communication with the volunteer corps.

1.2 Background: NMUSA is a publicly accessible museum that receives hundreds of thousands of visitors a year and tells the history of the United States Army. NMUSA includes a Headquarters and Operations Division, Facilities and Security Division, a Programs and Education Division, an Exhibits Division, a Public Affairs Division, an Information Technology Division, and a Visitor Services Division, under which this Contract will operate. NMUSA is operated in partnership with the Army Historical Foundation (AHF), a 501(c)(3) non-profit partner whose mission is to raise funds to help operate the National Army Museum. NMUSA is assigned to the U.S. Army Center of Military History (CMH) which is aligned under Training and Doctrine Command (TRADOC). CMH is the Army’s primary cultural heritage organization, responsible for preserving the institutional history of the Army, educating the Army and the public on the Army’s history, and inspiring Soldiers and Civilians to service.

1.3 Scope: The contractor shall provide non-personal service(s) to include: all software, supporting user guides, technical support, software upgrades, and modifications as described in this PWS and associated Contract documents, except for those items specified in Part 3 Government-Furnished Property and Services. The contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated Contract documents.

1.4 Objectives: The objective of this Contract is to provide a VMS that manages the entire life cycle of the volunteer from initial inquiry, onboarding, training, and scheduling. Specifically, that shall include a VMS that provides:

1.4.1 Intake pathways for new volunteer applications.

1.4.2 An organic content management system with file-sharing capabilities.

1.4.3 An associated mobile application for volunteer management and check-in.

1.4.4 Ability to customize queries with the ability to sort and filter responses.

1.4.5 Ability to manage all administrative aspects for the life cycle of the volunteer to include initial inquiry, onboarding, training, scheduling, and resignation or termination.

1.4.6 Ongoing maintenance, troubleshooting, and software upgrades.

1.4.7 Development of user guides that are easy to use and understand.

1.4.8 Options for custom modifications of the software to meet emerging requirements for the volunteer management staff.

1.4.9 Ability to run queries and reports to support staffing strategies and resource allocation adjustments.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The contractor shall develop and maintain a QCP (CDRL A001) to ensure services are performed in accordance with (IAW) this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the Contract.

The contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 30 calendar days after date of Contract award (CDRL A001).

The Government will review and either notify the contractor in writing of acceptance of the plan or return their comments to the contractor within 14 calendar days. If the Government has provided comments, the contractor shall then have 14 calendar days to submit a final QCP. After receipt of the final QCP, the contractor may receive the KO’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO no later than 14 calendar days prior to the anticipated change and before implementation by the contractor. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.1.1 The contractor shall inform the COR of issues or potential issues that might affect the performance within 48-hours of identifying those issues. Verbal reports shall be followed up by written reports within 48-hours (CDRL A002).

1.5.2 Quality Assurance: The Government will evaluate the contractor’s performance under this Contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the Performance Requirement Standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS.

If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal work week unless otherwise directed by the KO. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. The Government recognizes the following federal holidays:

New Year’s Day Martin Luther King Jr. Memorial Day Presidents Day Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0900-1700 EST, seven (7) days a week except 25 December or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0900-1700 EST, seven (7) days a week except 25 December or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Government facility’s status varies during weather, emergencies, or administrative closings; check NMUSA’s website for current information. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the KO to the contractor.

1.5.4.3 Contractor Support Hours: The contractor shall provide support between the hours of 0900-1700 EST, Monday through Friday for standard issues, and shall provide on call emergency support 0900-1700 on weekends and all federal holidays to resolve any issues that prevent the VMS from working as required to support ongoing operations. These hours and days are applicable on days when the facility is open, which is typically each day of the year, except 25 December. Emergency Support shall also be available when the facility is closed due to weather, administrative concerns, emergencies, or similar Government directed facility closed to enable Government personnel to contact volunteers in a timely manner. The contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.5 Place of Performance: The work to be performed under this Contract shall be performed remotely at the contractor’s facility. Site visits by the contractor to NMUSA shall be conducted, if necessary, as determined by the contractor at the expense of the contractor.

1.6 Post-Award Conference/Periodic Progress Meetings: The contractor shall attend any Post-Award Conference convened by the Contracting Activity or Contract Administration Office in accordance with FAR Subpart 42.5 at no additional cost to the Government. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.1 The contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.7 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the contractor by the KO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting Contract. The COR monitors all technical aspects of the Contract and assists in Contract administration. The COR is not authorized to obligate the Government. If the work is not written in the Contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the Contract; perform inspections necessary in connection with Contract performance; maintain written and oral communications with the contractor concerning technical aspects of the Contract; issue written interpretations of technical requirements;

including Government drawings, designs, specifications, monitor contractor's performance and notifies both the KO and contractor of any deficiencies; coordinate availability of Government Property; and coordinate site entry of contractor personnel. All Contract Modifications must be approved by the KO and shall not be binding until doing so.

1.8 Key Personnel: The following personnel are considered key personnel by the Government:

Volunteer Coordinator (primary Point of Contact (POC)), Assistant Visitor Services Coordinator (Secondary POC), and the COR. The contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the contractor when the Program/Contract Manager is absent, shall be provided in writing to the KO no later than five (5) calendar days after Contract award. The Contract Manager and Alternate Contract Manager shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract. The Contract Manager or Alternate Contract Manager shall be available as specified in paragraph 1.5.4.3.

1.9 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this Contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI The contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70- 13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual Contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

CONTRACTOR. A supplier or vendor awarded a Contract to provide specific supplies or service to the Government. The term used in this Contract refers to the prime.

CONTRACTOR-ACQUIRED PROPERTY. Property acquired, fabricated, or otherwise provided by the contractor for performing a Contract, and to which the Government has title.

DAY. Unless otherwise specified, a calendar day.

DEFECTIVE SERVICE. Service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

GOVERNMENT-FURNISHED PROPERTY. Property furnished to the contractor by the Government, and subsequently furnished to the contractor for performance of a Contract. Government-Furnished Property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government- Furnished Property also includes Contractor-Acquired Property if the Contractor-Acquired Property is a deliverable under a cost Contract when accepted by the Government for continued use under the Contract.

GOVERNMENT PROPERTY. All property owned or leased by the Government. Government Property includes both Government-Furnished Property and Contractor-Acquired Property. Government Property includes material, equipment, special tooling, special test equipment, and real property. Government Property does not include intellectual property and software.

PROPERTY ADMINISTRATOR. An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the Contract requirements and obligations relating to Government Property in the possession of a contractor.

HIGH LEVEL OBJECTIVE (HLO). A key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

MUSEUM. Refers to the National Museum of the United States Army.

PHYSICAL SECURITY. Security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

QUALITY ASSURANCE. The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing contractor performance assessment by ensuring that systematic quality assurance methods validate that contractor quality control efforts are timely, effective, and are delivering the results specified in the Contract or Task Order.

The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document contractor performance results to determine if the contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet Contract requirements.

STATEMENT. Specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

SUBCONTRACTOR. One that enters into a Contract with a prime contractor. The Government does not have privity of Contract with the subcontractor.

WORKDAY. The number of hours per day the contractor provides services in accordance with the Contract.

WORK WEEK. Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-Terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CMH U.S. Army Center of Military History CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer NMUSA National Museum of the United States Army OCI Organizational Conflict of Interest ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out

POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit TRADOC Training and Doctrine Command UOM Unit of Measure

PART 3

GOVERNMENT-FURNISHED PROPERTY (GFP) AND SERVICES

3. Government-Furnished Property and Services:

3.1 Materials: The Government will provide, as necessary, copies of Standard Operating Procedures (SOPs), internal volunteer program policies, and other relevant supporting documentation to assist the contractor with developing necessary software updates.

PART 4

CONTRACTOR-FURNISHED ITEMS AND SERVICES

4. Contractor-Furnished Property and Services:

4.1 General: The contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS, except for those items specified in Part 3 Government-Furnished Property and Services.

PART 5

SPECIFIC TASKS

5. Basic Services: The contractor shall provide VMS that functions on a continuous basis to include the following:

5.1 Volunteer Intake Path: The VMS shall include an application system for potential volunteers and a pathway for tracking requirements prior to being certified as a volunteer. The VMS shall notify the COR within 24-hours of new volunteer applications. The VMS shall collect the following information during initial intake:

5.1.1 Name

5.1.2 Address

5.1.3 Email address

5.1.4 Phone number

5.1.5 Emergency contact information

5.1.6 Gender

5.1.7 Date of birth

5.1.8 Ethnicity

5.1.9 Education

5.1.10 Employment history

5.1.11 Government-issued ID card information

5.1.12 Skills

The VMS shall maintain all information provided by volunteers during intake. Volunteers shall have the ability to update their information at any time.

5.2 Volunteer Scheduling and Hours Tracking: The VMS shall track registrations, shift hours, and positions for optimal scheduling. The VMS shall allow for volunteer self-registration and cancellation of shifts. Any changes in volunteer scheduling shall be reported to NMUSA as soon as possible, and not more than 24-hours from when the change occurred.

5.3 Volunteer Mobile Application: The VMS shall include a mobile phone application which shall give the volunteers the ability to login remotely, receive notices, personalized news/alerts, shift hours reports, and volunteer community interactives.

5.4 Content Management System: The VMS shall assist in the creation and organization of content for the volunteer site to include resources such as PDFs and videos. The VMS shall have sufficient data storage and management capabilities to allow the posting of videos up to 4GB in size.

5.5 Volunteer Communication:

5.5.1 The VMS shall create mass emails and Short Message Service (SMS) messages for all prospective, active, and inactive volunteers.

5.5.2 The VMS shall provide group-sharing functions that allow for administrator moderation of content and a clear parent-child commenting system.

5.6 Volunteer Reports: The VMS shall allow users to create and filter reports, to include pre-built reports and custom reports.

5.7 Custom Modifications: The contractor shall be able to support updates and custom modifications to the VMS based on the needs of the customer. The contractor shall provide a quote to the customer upon request for a modification, which will be forwarded to the Army Contracting Command – Detroit Arsenal for award as a Modification to the Contract. The Modification shall not be legally binding until approved by the KO.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department of Defense Security Agreement (DD Form 441)

6.1.2 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.3 Installation Access Control (AE Reg 190-16)

6.1.4 The Army Physical Security Program (AR 190-13)

6.1.5 Contractor Identification (AE Reg 27-715)

6.1.6 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.7 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.8 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.9 Information Assurance (AR 25-2)

6.1.10 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.11 Policies and Procedures for Property Accountability (AR 735-5)

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List – See below.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance for the VMS that relate directly to the mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY LEVELS

(AQLs)

METHOD OF

SURVEILLANCE

PRS#1 – VMS

IAW PWS 5

The contractor shall provide all features identified in Section 5 of this PWS.

100% without deviation from standard.

100% Inspection

PRS#2 Volunteer Intake Path

IAW PWS 5.1

The contractor shall provide VMS with a volunteer intake path that tracks new volunteers and collects new volunteer intake data IAW PWS 5.1.1-5.1.12. The COR shall be notified of new applicants within 24-hours of applying.

100% without deviation from standard

100% Inspection

PRS#3 Volunteer Scheduling and Hours Tracking

IAW PWS 5.2

The contractor shall provide VMS which provides tracking of registrations, shift hours, and positions for optimal scheduling.

The VMS shall allow for volunteers to self-schedule and cancel.

standard.

100% Inspection

PRS#4 Volunteer Mobile Application

IAW PWS 5.3

The contractor shall provide VMS to include a mobile phone application to allow volunteers to login remotely, receive notes, news/alerts, shift hours, and volunteer community interactives.

100% without deviation from standard.

100% Inspection

PRS#5 Content Management System

IAW CDRL 5.4

The contractor shall provide VMS which shall include content management and allows for videos up to 4GB in size.

standard.

100% Inspection

PRS#6 Volunteer Communication

IAW PWS 5.3

The contractor shall provide VMS that shall be able to notify volunteers via mass email/SMS and allow volunteers group-sharing functions.

standard.

100% Inspection

PRS#7 Volunteer Reports

IAW PWS 5.6

The contractor shall provide VMS with a report and filtering system.

100% without deviation from standard.

100% Inspection

PRS#8 Custom Modifications

IAW PWS 5.7

The contractor shall provide custom modifications and updated to the VMS based on the needs of NMUSA. If the contractor is unable to provide the service, the contractor must provide an explanation as to why they are unable to accomplish the request.

Pass / Fail 100% Inspection

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

CDRL A001 –

Quality Control Plan (1.5.1)

Once within 30 calendar days of award of Contract

One (1) Electronic delivery in word or PDF format

COR

CDRL A002 – Issue Reporting (1.5.1.1)

No later than 48-hours after discovery of issue.

Two (2) Electronic delivery in word or PDF format

COR and

KO

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 1001 Destination Government Destination Government 2001 Destination Government Destination Government 3001 Destination Government Destination Government 4001 Destination Government Destination Government 9001 Destination Government Destination Government

Section F - Deliveries or Performance

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 13-SEP-2023 TO

13-JUN-2024

N/A NATIONAL MUSEUM OF THE US ARMY

(NMUSA)

RICK WATSON

1775 LIBERTY DRIVE

FORT BELVOIR VA 22060

(703) 946-5164

W50U8G

1001 POP 14-JUN-2024 TO

13-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 14-JUN-2025 TO

13-JUN-2026

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 14-JUN-2026 TO

13-JUN-2027

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 14-JUN-2027 TO

13-JUN-2028

N/A (SAME AS PREVIOUS LOCATION)

9001 POP 13-SEP-2023 TO

13-JUN-2028

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY FULL TEXT

252.211-7003 ITEM UNIQUE IDENTIFICATION AND VALUATION (JAN 2023)

(a) Definitions. As used in this clause-

Automatic identification device means a device, such as a reader or interrogator, used to retrieve data encoded on machine-readable media.

Concatenated unique item identifier means--

(1) For items that are serialized within the enterprise identifier, the linking together of the unique identifier data elements in order of the issuing agency code, enterprise identifier, and unique serial number within the enterprise identifier; or

(2) For items that are serialized within the original part, lot, or batch number, the linking together of the unique identifier data elements in order of the issuing agency code; enterprise identifier; original part, lot, or batch number;

and serial number within the original part, lot, or batch number.

Data Matrix means a two-dimensional matrix symbology, which is made up of square or, in some cases, round modules arranged within a perimeter finder pattern and uses the Error Checking and Correction 200 (ECC200) specification found within International Standards Organization (ISO)/International Electrotechnical Commission

(IEC) 16022.

Data qualifier means a specified character (or string of characters) that immediately precedes a data field that defines the general category or intended use of the data that follows.

DoD recognized unique identification equivalent means a unique identification method that is in commercial use and has been recognized by DoD. All DoD recognized unique identification equivalents are listed at https://www.acq.osd.mil/asda/dpc/ce/ds/unique-id.html.

DoD item unique identification means a system of marking items delivered to DoD with unique item identifiers that have machine-readable data elements to distinguish an item from all other like and unlike items. For items that are serialized within the enterprise identifier, the unique item identifier shall include the data elements of the enterprise identifier and a unique serial number. For items that are serialized within the part, lot, or batch number within the enterprise identifier, the unique item identifier shall include the data elements of the enterprise identifier; the original part, lot, or batch number; and the serial number.

Enterprise means the entity (e.g., a manufacturer or vendor) responsible for assigning unique item identifiers to items.

Enterprise identifier means a code that is uniquely assigned to an enterprise by an issuing agency.

Government's unit acquisition cost means--

(1) For fixed-price type line, subline, or exhibit line items, the unit price identified in the contract at the time of delivery;

(2) For cost-type or undefinitized line, subline, or exhibit line items, the Contractor's estimated fully burdened unit cost to the Government at the time of delivery; and

(3) For items produced under a time-and-materials contract, the Contractor's estimated fully burdened unit cost to the Government at the time of delivery.

Issuing agency means an organization responsible for assigning a globally unique identifier to an enterprise, as indicated in the Register of Issuing Agency Codes for ISO/IEC 15459, located at http://www.aimglobal.org/?Reg_Authority15459.

Issuing agency code means a code that designates the registration (or controlling) authority for the enterprise identifier.

Item means a single hardware article or a single unit formed by a grouping of subassemblies, components, or constituent parts.

Lot or batch number means an identifying number assigned by the enterprise to a designated group of items, usually referred to as either a lot or a batch, all of which were manufactured under identical conditions.

Machine-readable means an automatic identification technology media, such as bar codes, contact memory buttons, radio frequency identification, or optical memory cards.

Original part number means a combination of numbers or letters assigned by the enterprise at item creation to a class of items with the same form, fit, function, and interface.

Parent item means the item assembly, intermediate component, or subassembly that has an embedded item with a unique item identifier or DoD recognized unique identification equivalent.

Serial number within the enterprise identifier means a combination of numbers, letters, or symbols assigned by the enterprise to an item that provides for the differentiation of that item from any other like and unlike item and is never used again within the enterprise.

Serial number within the part, lot, or batch number means a combination of numbers or letters assigned by the enterprise to an item that provides for the differentiation of that item from any other like item within a part, lot, or batch number assignment.

Serialization within the enterprise identifier means each item produced is assigned a serial number that is unique among all the tangible items produced by the enterprise and is never used again. The enterprise is responsible for ensuring unique serialization within the enterprise identifier.

Serialization within the part, lot, or batch number means each item of a particular part, lot, or batch number is assigned a unique serial number within that part, lot, or batch number assignment. The enterprise is responsible for ensuring unique serialization within the part, lot, or batch number within the enterprise identifier.

Type designation means a combination of letters and numerals assigned by the Government to a major end item, assembly or subassembly, as appropriate, to provide a convenient means of differentiating between items having the same basic name and to indicate modifications and changes thereto.

Unique item identifier means a set of data elements marked on items that is globally unique and unambiguous. The term includes a concatenated unique item identifier or a DoD recognized unique identification equivalent.

Unique item identifier type means a designator to indicate which method of uniquely identifying a part has been used. The current list of accepted unique item identifier types is maintained at https://www.acq.osd.mil/asda/dpc/ce/ds/unique-id.html.

(b) The Contractor shall deliver all items under a contract line, subline, or exhibit line item.

(c) Unique item identifier. (1) The Contractor shall provide a unique item identifier for the following:

(i) Delivered items for which the Government's unit acquisition cost is $5,000 or more, except for the following line items:

Contract line, subline, or exhibit line item No. Item description See Schedule.

(ii) Items for which the Government's unit acquisition cost is less than $5,000 that are identified in the Schedule or the following table:

Contract line, subline, or exhibit line item No. Item description Not Applicable.

(If items are identified in the Schedule, insert “See Schedule” in this table.)

(iii) Subassemblies, components, and parts embedded within delivered items, items with warranty requirements, DoD serially managed reparables and DoD serially managed nonreparables as specified in Attachment Number ----.

(iv) Any item of special tooling or special test equipment as defined in FAR 2.101 that have been designated for preservation and storage for a Major Defense Acquisition Program as specified in Attachment Number ----.

(v) Any item not included in paragraphs (c)(1)(i), (ii), (iii), or

(iv) of this clause for which the contractor creates and marks a unique item identifier for traceability.

(2) The unique item identifier assignment and its component data element combination shall not be duplicated on any other item marked or registered in the DoD Item Unique Identification Registry by the contractor.

(3) The unique item identifier component data elements shall be marked on an item using two dimensional data matrix symbology that complies with ISO/IEC International Standard 16022, Information technology--International symbology specification--Data matrix; ECC200 data matrix specification.

(4) Data syntax and semantics of unique item identifiers. The Contractor shall ensure that--

(i) The data elements (except issuing agency code) of the unique item identifier are encoded within the data matrix symbol that is marked on the item using one of the following three types of data qualifiers, as determined by the Contractor:

(A) Application Identifiers (AIs) (Format Indicator 05 of ISO/IEC International Standard 15434), in accordance with ISO/IEC International Standard 15418, Information Technology--EAN/UCC Application Identifiers and Fact Data Identifiers and Maintenance and ANSI MH 10.8.2 Data Identifier and Application Identifier Standard.

(B) Data Identifiers (DIs) (Format Indicator 06 of ISO/IEC International Standard 15434), in accordance with ISO/IEC International Standard 15418, Information Technology--EAN/UCC Application Identifiers and Fact Data Identifiers and Maintenance and ANSI MH 10.8.2 Data Identifier and Application Identifier Standard.

(C) Text Element Identifiers (TEIs) (Format Indicator 12 of ISO/IEC International Standard 15434), in accordance with the Air Transport Association Common Support Data Dictionary; and

(ii) The encoded data elements of the unique item identifier conform to the transfer structure, syntax, and coding of messages and data formats specified for Format Indicators 05, 06, and 12 in ISO/IEC International Standard 15434, Information Technology-Transfer Syntax for High Capacity Automatic Data Capture Media.

(5) Unique item identifier.

(i) The Contractor shall--

(A) Determine whether to--

(1) Serialize within the enterprise identifier;

(2) Serialize within the part, lot, or batch number; or

(3) Use a DoD recognized unique identification equivalent (e.g. Vehicle Identification Number); and

(B) Place the data elements of the unique item identifier (enterprise identifier; serial number; DoD recognized unique identification…