Solicitation package 2020 06 24.pdf

Region 4 Janitorial Specification FY20

SOLICITATION NUMBER: 47PE0720Q0005

SERVICE: JANITORIAL AND RELATED SERVICES

LOCATION(S): TSA, Fort Myers Airport TSA, Sarasota Airport

PERIOD OF PERFORMANCE: October 1, 2020 – November 30, 2025

SOLICITATION ISSUE DATE: June 23, 2020

OFFER RECEIPT DATE/TIME: July 29, 2020

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TABLE OF CONTENTS

(Sections A through M)

A. solicitation/contract form

A.1 Standard Forms

B. SERVICES, ORDERING AND PRICES

B.1. Description of Services

B.2. Bid/Offer/Basic Services Benchmark Data

B.3. Pricing Of Follow-On Years for Contract Services

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 Objectives and Scope

C.2 Contract Effort Required

C.3 Supervision

C.4 Standard Services

C.5. Custodial Quality Requirements

C.6. Integrated Pest Management Program

C.7. Quality Control Plan

D. PACKAGING AND MARKING

D.1. Payments of Postage and Fees

D.2. Marking

E. INSPECTION AND ACCEPTANCE

E.1. Contractor Responsibility

E.2. Government Quality Assurance

E.3. Occupant Complaint Program

E.4. Failure To Perform

E.5 Cancellation Of Contract

E.6. Excusable Delays

F. DELIVERIES OR PERFORMANCE

F.1. Place Of Performance

F.2. Term or contract

G. CONTRACT ADMINISTRATION DATA

G.1. Payment (General)

G.2. Payment For Additional Services

G.3. Submission Of Invoices For Services

G.4. Suspension Of Work

G.5. Withholding Monies For Non-Submission Of Work Schedules

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G.6. Application Of Criteria For Deductions (Non-Performance)

G.7. Reduction And Addition Of Space

G.8. Addition And Deletion Of Workload

H. SPECIAL CONTRACT REQUIREMENTS

H.1 Contractor Responsibilities

H.1.0 Supervisors

H.1.1 Communication

H.1.2 Training

H.1.3 Uniforms

H.1.4 Exposure Control Program

-Personal Protective Equipment (PPE)

-Blood borne Pathogens Act

H.1.5 Key Control

H.1.6 Qualifications of Personnel

H.1.7 Miscellaneous Requirements

H.2 Strike Contingency Plan (SCP)

H.3 Occupant Emergency Plan (OEP)

H.4 Contractor Pandemic Plan

H.5 Conservation

H.6 Affirmative Procurement Program (APP)

H.7 Asbestos Awareness Training

H.8 LEED-EB (Deleted)

H.9 Provided By The Government (Not Identified Elsewhere in the Specification)

H.9.1 Use of Government Information Technology

H.9.2 Safeguarding Sensitive Data and Information Technology Resources

H.10 Security Requirements and Personal Identity Verification Procedures (NON-

CLASSIFIED CONTRACT)

H.10.3 Suitability Determinations

H.10.4 Compliance with Security Requirements

H.10.5 Identification Credential

H.10.6 Standards of Conduct

H.10.7 Removal from Contract Work

H.10.8 Sensitive But Unclassified (SBU) Building Information

H.16 Recording Presence

H.17 Government Forms

H.18 Other Contractors

H.19 Ordinances, Taxes, Permits and Licenses

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H.20 Discrepancy in the Specifications

I. Contract Clauses

J. List of Attachments (List of documents, exhibits and Other Attachments)

J.1 Quality Assurance Surveillance Plan (QASP)

J.2 SURVEILLANCE FORMS

K. Representations, Certifications, and Other Statements of Bidders/Offerors

L. Instructions, Conditions, and Notices to Bidders/Offerors

L.1. INSPECTION OF FACILITY

L.2. INSTRUCTIONS FOR SUBMITTING QUOTE

L.3. INSURANCE REQUIREMENTS

L.4. SUBCONTRACTING

L.5. BIDDERS INTERESTED IN MORE THAN ONE BID

L.6. SMALL BUSINESS ASSISTANCE

L.7. SOLICITATION PROVISIONS

M. Evaluation Factors for Award

M.1. FACTORS FOR AWARD

M.2. FIXED PRICE CONTRACT PROVISIONS

M.3. UNBALANCED BIDS

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A. SOLICITATION/CONTRACT FORM

A.1 Standard Forms

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B. SERVICES, ORDERING AND PRICES

This solicitation contains a work statement for a performance-based service. This means that the Government has described WHAT is to be accomplished, not HOW to accomplish it, and states a basis for determining whether finished work meets the Government quality requirements. It does not state detailed procedures for accomplishing the work unless there are safety, security or communication requirements.

It is the responsibility of the contractor to ensure that they build into their bid/quote price the necessary hours that it will take to meet the performance standards specified herein.

The contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality of services before the performance becomes unacceptable.

B.1. Description of Services The Contractor shall provide all management, supervision, labor, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein. The Contractor will be required to provide custodial related services during the initial year of service in accordance with the requirements of this solicitation and prices for basic and alternate services.

Provision for the exercise of _4_ additional twelve-month periods, which may be exercised upon 30 days written notice, to the Contractor at the Government’s option and shall be contained in the resulting contract awarded. Evaluation of options does not obligate the government to extension of the contract term past the initial year of service.

B.2. Bid/Offer/Basic Services Benchmark Data General Services Administration (GSA) will utilize the BOMA Experience Exchange Report (BEER) Benchmark Data, ISSA (International Sanitary Supply Association) productivity benchmark data, and Regional market analysis to determine a reasonable per square foot cost for these services. https://www.bomaeer.com/BOMA/main_landing.aspx#bookmark and https://www.parish-supply.com/pdf/ISSA-Cleaning-Times.pdf

B.3. Pricing Of Follow-On Years for Contract Services Offerors shall price the follow on year (FOY) requirements for each additional twelve-month period by assuming that the minimum hourly wages and fringe benefits will apply to all additional twelve-month periods. The minimum wage rates and fringe benefits applicable to the initial twelve-month period of performance are outlined on:

Wage Determination No: 2015-4547 dated Jun 18, 2020.

Wage Determination No: 2015-4529 dated Dec 23, 2019.

Wage Determination Site

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In the event the Government exercises the FOY(s), the contract price(s) will be adjusted upward or downward at the time the FOY is exercised in accordance with the clause entitled FAR 52.222-43 Fair Labor Standards Act and Service Contract Act - Price Adjustment (Option Contract).

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 Objectives and Scope

The Contractor shall provide all supervision, labor, subcontractors, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective completion of all services described herein. The Contractor will determine how much labor is needed to perform the tasks, what methods will be used to complete the job and which supplies, materials and equipment are needed.

Background: The Transportation Security Administration (TSA) occupies spaces at two (2) Florida airports: the S/W Florida International Airport, Midfield Terminal Complex (MTC) in Fort Myers, FL; and the Sarasota Bradenton International Airport in Sarasota, FL.

This statement of work addresses the janitorial services that are required for TSA spaces. Areas and office spaces include airport common areas. Public bathrooms are not included in this requirement. Because access to TSA spaces is required, employees working under this contract will be required to obtain and maintain the appropriate airport access requirements which may require some level of background investigation.

Scope of Services: The contractor will provide non-personal services and materials necessary to maintain TSA administrative spaces in a clean and sanitary condition. Administrative spaces are defined as: training rooms, screening manager offices, private screening rooms, FSD/AFSD offices, staff office spaces, conference rooms, screener break rooms, kitchenettes, and common areas within major office spaces. These are further outlined in this statement of work.

The frequency of services includes daily (including weekends), weekly, monthly and quarterly requirements. Cleaning should be performed “primarily” between the hours of 0800 through 1500. To the maximum extent possible the contractor will avoid disrupting screener meal breaks when break-rooms are heavily congested or when special events are being conducted. This requirement extends to training rooms when training sessions are being conducted and meetings in conference rooms or as otherwise directed by TSA management.

Requirements: These services will be provided under this PWS shall be on a daily basis; i.e., 7 days a week. The contractor is required to provide all labor, materials, equipment and supplies to satisfy the requirements of this PWS. This includes, but is not limited to the following items:

mops, brooms, floor cleaning solutions, window cleaning solutions, furniture cleaner, [8] furniture polish, dust mops and rags, vacuum cleaner, scrubbers, carpet cleaner, sponges, rags, trash bags (all administrative space receptacles), paper towels (kitchenettes and break rooms), luggage carts, buckets, receptacles and other items deemed necessary to fulfill these requirement.

The Contractor shall provide all supervision, labor, subcontractors, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective completion of all services described herein. The Contractor will determine how much labor is needed to perform the tasks, what methods will be used to complete the job and which supplies, materials and equipment are needed.

C.2 Contract Effort Required The determination of the total daily productive man-hour requirements to meet all quality requirements herein is the sole responsibility of the Offerors.

1. Normal working hours of building occupants are 4:00 am thru 9:00 pm. This schedule should be coordinated with the TSA manager.

2. There is approximately 9,320 S.F. of space in Ft Myers and 3,806 S.F. of space in Sarasota. All space requires cleaning during normal working hours as stated above. All cleaning shall be accomplished utilizing the latest technology, products, equipment, industry practices, specifications and recommendations in order to achieve the quality standards.

3. Contractor cleaning crew must be able to obtain and maintain an airport SIDA badge at their cost to access secure areas without escort.

C.3 Supervision

The Contractor will ensure that all work required by this contract be satisfactorily supervised.

The Contractor shall provide sufficient onsite supervision as is essential to carry out all the terms and conditions of this contract.

C.4 Standard Services

The schedule below illustrates the frequency and type of cleaning services requirements in all TSA identified spaces in Fort Myers Airport:

Event / Frequency Daily Weekl y

Monthl y

Quarterl y

Annuall y

As- Require d

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Trash Removal and Replenishment of Trash Bags

X

Empty Paper Shredders

X

Removal of Bulk Trash Items; i.e., Large Boxes, Literature

X

Vacuum Carpet X Disinfect/Clean (Mop) Floor Tile Surfaces

X

Disinfect/Clean Kitchenette Surfaces and Sink – Replenish Paper Towels

X

General Deodorizing X Clean/Sanitize Break-room Tables

X

Clean/Sanitize Break-room Chairs

X

Clean/Sanitize Break-room and Kitchenette Microwave Ovens

X

Dust Office Ornaments

X

Dust Office Furniture X Brush Cloth Furniture

X

Polish Furniture (wood/wood-like surfaces)

X

Dust Vertical Blinds X Clean Inside of Office Windows

X

Steam Clean/Shampoo Carpets

X

Spot Clean Carpet X Spot Clean Walls X

The following is a description of furniture and floor type in each area:

Space Description Tile Carpet General Furniture Style

Additional Comments

In-Line Baggage Area Wood Laminate Office Walls and

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(Screening Manager Office) and Cloth Chairs Floor are Sealed Concrete

Screening Manager Offices (Concourses B & D)

X Wood Laminate and Cloth Chairs

Screening Manager Office (Concourse C)

Private Screening Area (Concourses B, C, D)

X Plastic Chair and Table

Screener Break Rooms (Concourses B, C, D and In-Line Baggage Area)

X Plastic Tables and Chairs

Microwave Refrigerator Kitchenette

Support Staff Offices – Remote (Concourse B & D)

Training Room (Concourse D)

X Laminate Tables and Plastic

Chairs

FSD Office (Concourse C)

X Wood Laminate Desk, Credenza, Table and Cloth

Chairs

Interior Windows

AFSD Ops Office (Concourse C)

X Wood Laminate Desk, Credenza, Table and Cloth

Chairs

Interior Windows

AFSD Regulatory Office (Concourse C)

X Wood Laminate Desk, Credenza, Table and Cloth

Interior Windows

AFSD Screening Office (Concourse C)

X Wood Laminate Desk, Credenza, Table and Cloth

Interior Windows

FSD Support Staff Cubicle Workstations – 10 stations (Concourse C)

X Plastic Laminate, Medal Files, Cloth Overhang, Cloth Chairs

Senior Screening Manager Cubicle Workstations – 3 stations (Concourse C)

X Plastic Laminate, Medal Files, Cloth Overhang, Cloth Chair

Interior Windows Filing Cabinets

Common Area (Concourse C)

X Filing Cabinets Copier

Kitchenette

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The schedule below illustrates the frequency and type of cleaning services requirements in all TSA identified spaces in the Sarasota Airport:

Event / Frequency Daily Weekl y

Monthl y

Quarterl y

Annuall y

As- Require d Trash Removal and Replenishment of Trash Bags

X

Empty Paper Shredders

X

Removal of Bulk Trash Items; i.e., Large Boxes, Literature

X

Vacuum Carpet X Disinfect/Clean (Mop) Floor Tile Surfaces

X

Disinfect/Clean Kitchenette Surfaces and Sink – Replenish Paper Towels

X

General Deodorizing X Clean/Sanitize Break-room Tables

X

Clean/Sanitize Break-room Chairs

X

Clean/Sanitize Break-room and Kitchenette Microwave Ovens

X

Dust Office Ornaments

X

Dust Office Furniture X Brush Cloth Furniture

X

Polish Furniture (wood/wood-like surfaces)

X

Dust Vertical Blinds X Clean Inside of Office Windows

X

Steam Clean/Shampoo Carpets

X

Spot Clean Carpet X Spot Clean Walls X

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The following is a description of furniture and floor type in each area:

Space Description Tile Carpet General Furniture Style

Additional Comments

Screening Manager Office

X Wood Laminate and Cloth Chairs.

Metal Files

Filing cabinets Copier

Equipment Room X Metal Storage NOT TO BE

CLEANED

Screener Break Rooms and Storage

X Plastic Chair and Table

Storage Shelves

Microwave Refrigerator Kitchenette

Training Room X Wood Laminate and Cloth Chairs Plastic Chair and

Table

Workplace Safety: The work effort under this scope of work will be performed around the general public, airport and airline employees and TSA employees. Contractor personnel not adhering to acceptable safety or work practices will be removed. The use of cleaning solutions and supplies should be limited to those typically used in similar office settings and are considered commercially available to the general public. Caution should be used when combining certain liquids and compounds because toxic gasses can be produced. All cleaning supplies and compounds shall be used only for the purposes for which they are intended.

Airport Access: The contractor is responsible for coordinating with site locations to obtain necessary badges and parking passes. The COR will provide documentation supporting the contractor’s legitimate need for access.

Access to TSA Spaces: The contractor shall be escorted by TSA personnel where required.

Note: In the event of a closure of TSA spaces or the airport, services will begin the day following reopening.

Government Furnished Property: The contractor shall provide all labor and materials necessary to accomplish the work effort. In addition, the contractor is responsible for ensuring all the proper licenses, insurance, and bonding has been obtained.

Period of Performance: The base year period of performance is October 1, 2020 through September 30, 2021. The contract includes provisions for four (4) twelve (12) month optional periods, if exercised.

Place of Performance: S/W Florida International Airport, Fort Myers FL and the Sarasota Bradenton International Airport, Sarasota, FL.

Government Contact Information: The TSA/RSW Contracting Officer’s Representative (COR) for this procurement will be identified upon award.

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C.5. Custodial Quality Requirements

1. Room Cleaning. (Includes office space, conference rooms, training rooms, food service/break areas): All space utilized by the occupants shall be covered by this contract and shall be free of obvious dirt, debris, and dust. Liner bags shall be replaced when soiled.

All surfaces shall be clean and free of obvious dust, dirt, smudges and debris. Floors shall be free of obvious dirt and debris and will be free of all types of marks.

2. Carpet Cleaning: Carpeted areas shall be maintained clean and free of debris, foreign matter, stains, etc. Carpet cleaning shall be performed using hot water extraction deep cleaning carpet cleaners that remove enough water to ensure carpets are dry prior to tenant arriving but at a minimum, dry in 24 hours.

C.6. Integrated Pest Management Program

The Contractor shall furnish all supervision, labor, materials, and equipment necessary to accomplish the surveillance, trapping, and pesticide application components of the IPM program.

The Contractor shall not apply any pesticide product that has not been approved in writing by the COR. Pesticide application shall be according to need and not by schedule. As a general rule, application of pesticides in any area inside or outside the premises shall not occur unless visual inspections or monitoring devices indicate the presence of pests in that specific area.

Preventive pesticide treatments of areas where inspections indicate a potential insect or rodent infestation are acceptable on a case-by-case basis. Written approval must be granted by the COR prior to any preventive pesticide application.

The Contractor shall perform routine pest control services that do not adversely affect tenant health or productivity during the regular hours of operation in buildings. The Contractor shall observe all safety precautions throughout the performance of this contract.

The Contractor shall use non-pesticide methods of control wherever possible. For example:

Portable vacuums.

Trapping devices Sticky traps

C.7. Quality Control Plan

A Quality Control Plan (QCP) shall be developed and submitted for approval to the CO or their designee 30 days after the award of the Contract. Upon approval, the Contractor shall implement the QCP to ensure Contract compliance. An acceptable QCP shall include, at a minimum, inspections by onsite supervisory personnel and by one or more qualified outside parties. The system of checklists, inspection methodology, and frequencies shall be documented

[14] by the Contractor. The Contractor shall maintain a Local file of all quality control inspections conducted by the Contractor, including the corrective actions taken and submit copies of quality control inspections monthly in the Monthly Progress Report. All documentation shall be made available to the Government upon request during the term of the Contract. QCP shall include, at a minimum, the program of outside inspections, work orders sampling methodology, and a program for verifying compliance with each Contract requirement. The QCP must be updated and resubmitted for approval to the CO prior to the exercise of any options.

D. PACKAGING AND MARKING

D.1. Payments of Postage and Fees The Contractor shall pay all postage and fees related to submitting information forms, reports, etc.

D.2. Marking All information submitted to the Contracting Officer or the contracting Officer’s Representative shall clearly indicate the contract number of the contract for which the information is being submitted.

E. INSPECTION AND ACCEPTANCE

E.1. Contractor Responsibility The Contractor is responsible for the day-to-day examination and monitoring of all work performed to ensure compliance with the contract requirements, according to the Quality Control Plan submitted by the Contractor. The examinations conducted shall be documented. The Contractor shall follow through to assure that all defects or omissions are corrected.

E.2. Government Quality Assurance Quality Assurance Evaluators (QAE) are subordinates of the COR and are responsible for periodic inspection and monitoring of the Contractor's work. The responsibilities of the QAE include, but are not limited to, inspecting the work to ensure compliance with the contract requirements; documenting through written inspection reports the results of all inspections conducted; following through to assure that all defects or omissions are corrected;

recommending deductions from contract payment for nonperformance or unsatisfactory performance; conferring with representatives of the Contractor regarding any problems encountered in the performance of the work; and generally assisting the COR in carrying out COR responsibilities.

Each phase of the services rendered under this contract is subject to Government inspection, during the Contractor’s operations and after completion of the tasks. The Government’s Quality Assurance Surveillance Program is not a substitute for Quality Control by the Contractor. All costs associated with rework are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its Quality Assurance

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Program and to vary the inspection methods utilized during the work, without notice to the Contractor.

E.3. Occupant Complaint Program Tenant satisfaction is one of the key controls to ensure that the building is maintained in a clean and sanitary manner.

A. A complaint log will be maintained by the Contractor to gauge tenant satisfaction as well as document cases of non-performance. This occupant complaint program will be considered in evaluating the Contractor's performance and in renewing the contract. Excessive complaints may result in the Government invoking paragraphs 4 or 5 below.

B. In addition to the occupant complaint log, the Government will periodically survey the tenants to ascertain the satisfaction level of the Contractors cleaning. The Contractor will be given results of all tenant surveys to assist in maintaining levels of acceptable service.

C. In the event tenant requests work not covered by the contract, the Contractor shall refer tenant to the COR.

D. In addition to the above, a Government representative will make a periodic walk through of the building and other areas covered by this contract with the Contractors representative, when possible, to ascertain the level of services being performed. The Contractor will be notified in writing of any deficiencies noted.

E.4. Failure To Perform In the event work is performed unsatisfactorily, the Contractor will be requested in writing to correct the deficiencies within 10 calendar days. If the work remains deficient, the COR may have the work accomplished by other means and deduct the cost thereof from the monthly payment due the Contractor.

E.5 Cancellation Of Contract In the event that the contractor fails to comply with the terms of this contract, the government shall notify the contractor of such failure. If the contractor does not correct the failure or provide an acceptable plan to improve its performance within 10 (or more if authorized in writing by the Contracting Officer) after receipt of the notice from the Contracting Officer specifying the failure, the Government may cancel this contract.

E.6. Excusable Delays This contract may not be cancelled if nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as acts of God or the public enemy, acts of the Government in its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, and delays of common carriers. The contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

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F. DELIVERIES OR PERFORMANCE

F.1. Place Of Performance

The services to be provided under this contract shall be accomplished at the following building(s):

S/W Florida International Airport Sarasota Bradenton International Airport 11000 Terminal Access Drive 6000 Airport Circle Fort Myers, FL Sarasota, FL Building Number FL3134ZZ Building Number FL3051ZZ

F.2. Term or contract

After award, and upon acceptance of the Contractors approved Quality Control Plan, the successful Contractor will be given a written notice to proceed, and shall provide contractual services for a twelve-month period. Work under this contract is expected to commence on or about October 1, 2020. If possible, the notice to proceed will provide for at least 30 working days preparation time before commencement of work.

G. CONTRACT ADMINISTRATION DATA

G.1. Payment (General) Payment will be made on a calendar month basis in arrears upon submission of an invoice.

Payment will be due on the 30th calendar day after receipt of a proper invoice, or date of receipt of services, whichever is later. Payment will be made in the form of a Department of Treasury check with the letters GSA shown below the dollar amount of the check. Do not mail the check back. In the event the contract begins or ends during the month, payments will be prorated based on the number of calendar days in that month. It is the objective of the Government to obtain complete and satisfactory performance in accordance with the terms of the specifications and quality requirements of this contract. Payment for any service rendered will be due in accordance with the Prompt Payment clause in Section I.

General Services Administration Greater Southwest Finance Center Director, PBS Payments Branch (BCFA) P.O. Box 17181 Ft. Worth, TX 76102-0181 Telephone: (817) 978-2408

Web site address: www.finance.gsa.gov

(For any other information regarding this contract, contact the CO or the COR.)

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G.2. Payment For Additional Services Additional services must be approved in advance by the Contracting Officer. Payment for Additional Services as described in Part I, Section B, shall be made on the basis of an invoice that the Contractor must submit as follows:

A. For service valued at $2,500 or less, the invoice must be sent to the COR and will be paid by use of the Government Visa credit card or direct pay system.

B. For service valued at more than $2,500, the invoice must be sent to the address in paragraph G-1 above.

G.3. Submission Of Invoices For Services Payment for recurring monthly services will be made on the basis of a monthly invoice, in arrears. Invoices must be submitted to GSA's Office of Finance, below:

General Services Administration Greater Southwest Finance Center (BCFA) P. O. Box 17181 Fort Worth, TX 76102-0181

Contractors interested in submitting electronic invoices may access the web site indicated in paragraph G1. Detailed instructions and customer support is provided at the web site.

G.4. Suspension Of Work In the event services are not provided or required by the Government because the building(s) is closed due to inclement weather, deductions will be computed as follows:

NOTE: In the event services are provided for portions of days, appropriate adjustments will be made by the Contracting Officer to assure the Contractor is compensated for services provided.

A. The deduction rate in dollars per day will be equal to the per month contract price for the building(s), divided by 21 days per month.

B. The deduction rate in dollars per day multiplied by the number of days services were not provided or required will equal the total dollar deduction to be made.

NOTE: Deductions will not be assessed for daily cleaning requirements on those days in which services are not required by the Government because the building(s) is closed due to unanticipated holidays, declared by the President, PROVIDED, that payment to employees for such holidays is required in accordance with the wage determination applicable to this contract.

G.5. Withholding Monies For Non-Submission Of Work Schedules The Contractor is required to submit an acceptable quality control program and an annual schedule of periodic service by dates and areas not later than the contract performance date. The CO or the designated representative may grant an extension.

In the event the schedules are not received and approved by the COR by the date required, the COR may recommend to the CO all payments be withheld until the items are received and approved by the Government. The CO will notify the Contractor in writing in the event that payments are withheld.

G.6. Application Of Criteria For Deductions (Non-Performance) A. Daily Services. If the Contractor fails to perform satisfactorily or omits work required for performance every 10 working day or more frequently, the Contractor’s attention shall be called

[18] to this failure or omission. Costs to be deducted under this paragraph will be determined by using the hourly rates as specified in Section G, Paragraph C below.

B. Periodic Services. If the Contractor fails to perform satisfactorily, omits, or fails to reschedule tasks required to be performed less frequently than every 10 working days as outlined in the Contractor’s approved periodic schedule, the Contracting Officer or his designated representative shall give the Contractor written notice of the failure or omission. Once notified, if the Contractor does not complete the work within the time allotted by the Contracting Officer or his designated representative the work may be performed by other means and the cost thereof shall be deducted from monies due or to become due the Contractor.

C. Quality Control Inspections. In the event the scheduled inspections as identified in the approved quality control program are not accomplished, a deduction shall be made from any monies due or to become due to the Contractor. The Government will determine the time (man-hours) necessary to make the inspection, including any travel time required and multiply the total by the following hourly rate to arrive at the total deductible dollar amount. The Contractor will be charged a minimum of 2 hours in the event the Government has to perform these inspections.

Quality Control Inspection Hourly Rate

Quality Control

Inspection

Base Year

FOY I

FOY II

FOY III

FOY IV

Hourly rate GS-12 Step 1 GS-12 Step 2 GS-12 Step 3 GS-12 Step 4 GS-12 Step 5

G.7. Reduction And Addition Of Space A. When blocks of cleanable space per building are expected to change for 30 calendar days or longer, modifications will be made to the monthly payments due the Contractor. The COR will notify the Contractor, or his representative, in writing, of the effective date the areas are to be dropped from or returned to the normal cleaning schedule at least three (3) full working days in advance of these dates.

B. The period for adjusting changes in space will begin on the effective date as stipulated in writing by the COR, and will continue until the effective date in which the cleaning is resumed.

The square footage may be made up of individual blocks of space totaling the square footage as indicated in the table below. Subsequent blocks of space totaling any square footage may be added or deleted after the initial threshold measurement is met.

SPACE REDUCTION SCALE

Total Cleanable Area Threshold SF 10,000 and below 100 SF

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C. Calculating Additions/Reductions of Space. Pay adjustments due to reductions/additions of space will be computed by using the Contractor’s negotiated per square foot cost minus subcontract cost (i.e., trash removal, window washing, and pest control and grounds maintenance). Then, divide the total adjusted annual bid price by the cleanable area for the building(s) to arrive at an annual per square foot cost.

Further divide the adjusted annual per square foot cost by 12 to arrive at the adjusted monthly per square foot cost. The adjusted monthly per square foot cost is then divided by an average number of calendar days (30) to arrive at a daily per square foot rate. The deduction rate per square foot is to be carried out to four decimal places. The total cleanable area for the building involved is given in Exhibit 1, Building Information Sheet as provided in the statement of work.

In the event the contract contains multiple buildings, each one will be calculated separately.

Below is an example calculation of space deductions:

Example: Cleanable area as indicated on Exhibit 1, Bldg. Info Sheet = 45,450 sq. ft.

Annual contract price = $50,550 (-) Trash removal/$2,700, (-) Grounds maintenance/$1,700, (-) Window washing/$3,000, and (-) Pest control/$895 = Total adjusted annual cost of $42,255. The $42,255 is then divided by the total cleanable area of 45,450 to arrive at the adjusted annual per square foot cost of $.93 per square foot.

$.93 ÷ 12 = $.0775 per square foot per month

$.0775 ÷ 21 days = $.0026 per square foot per day

The deduction rate in dollars per day, multiplied by the number of square feet of unoccupied space and further multiplied by the number of days the space was not occupied will equal the total dollar deduction to be made.

The formula stated above will also be used to determine deductions for unsatisfactory or non-performance of services and addition of space not covered in the original contract.

G.8. Addition And Deletion Of Workload The Government may add or delete buildings during the term of this contract upon approval of the CO. Facilities may be added provided it is within those counties either covered by the presently incorporated Wage Determination and/or within the cognizance of the territories assigned to the Service Center. The cost/price for any addition will be subject to negotiations after this office is in receipt of a detailed cost quote based upon the current Wage Determination available at the time of the addition. The deletion of a building will be at the bid/offer price current for that building at the time of deletion.

H. SPECIAL CONTRACT REQUIREMENTS

H.1 Contractor Responsibilities

H.1.0 Supervisors

A supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the CO or their designee. The Contractor shall furnish the CO

[20] or their designee with a list of telephone numbers where an authorized representative may be contacted seven (7) days per week at any hour of the day or night to provide required services.

H.1.1 Communication

The Contractor is responsible for complying with the agreed upon Communication Plan required in Section C.8 of the specification. The Contractor shall provide key operational personnel (managers or supervisors) with portable electronic means to communicate with GSA for service calls, emergencies, status updates of projects, etc. It is the Contractor’s responsibility to ensure that any communication devices provided work effectively in the building. Electronic receiving and transmitting methods may include the following:

-A text-messaging device used to send and receive messages. The Contractor is responsible for all costs associated with the electronic messaging device. Some examples are two-way pager (Nextel), cell phone with text messaging, iPhones, BlackBerry, etc.

-The use of Fax receiving and sending equipment is acceptable only as secondary communication method for locations that have problems with no or poor quality wireless device signal strength. Delayed receipt due to combined usage of voice and fax on the same line is not acceptable.

H.1.2 Training

The Contractor shall provide employees with training to broaden their technical skills, improve customer service, and to promote personal development. Training provided shall embrace the concepts of providing and maintaining quality cleaning that is safe, healthy, and sustainable.

www.issa.com as well as other cleaning groups offers their members educational materials on these items.

H.1.3 Uniforms

All employees shall wear distinctive, uniform clothing for ready identification. Uniforms shall be neat, clean, in good repair, and have a badge or monogram with the Contractor's name on it.

H.1.4 Exposure Control Program

-Personal Protective Equipment (PPE) The Contractor shall adhere to 20 CFR 1910 and any other Federal, State and local laws and regulations to fully comply with this requirement.

-Blood borne Pathogens Act The Contractor shall provide appropriate training to their employees and all necessary equipment and services required to perform clean-up of blood borne pathogens and fully comply with the requirements of the Blood borne Pathogen Act standard listed in 29 CFR §1910.1030, as amended (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

When blood, vomit or similar biological fluid spills are encountered on a surface, the Contractor, with proper training in blood borne pathogens, shall clean up the surface wearing

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Contractor provided disposable gloves, and use absorbent material and certified EPA disinfectants. The Contractor shall provide a plastic bag, and place the used gloves and spilled content in the bag, seal the bag and placed it in the regular trash.

H.1.5 Key Control

The Contractor shall follow the building’s key control program. Keys issued to the Contractor, the Contractor’s personnel, or subcontractors shall be signed for and not transferred to other personnel unless recorded in the key control log. The Contractor is financially liable for the cost of rekeying if keys are lost or not recovered from employees or subcontractors.

H.1.6 Qualifications of Personnel

Qualifications of Supervisory Employees

Supervisory contract employees shall have a minimum of 3 years of experience with managing and related services in building(s) of similar size and complexity. The Contractor shall provide employee resumes covering these positions to the CO for approval. At the discretion of the CO or their designee formal training may be substituted for experience. The on-site supervisor is required to be fully conversant in English.

Qualifications of Contractor Personnel

The Contractor shall provide appropriate training to their employees. The personnel employed by the Contractor shall be capable employees, who are trained and qualified in one or more related type service requirements.

The building(s) shall be fully staffed, beginning the first day of work under the contract, unless authorized by the CO or their designee. The Contractor's employees shall be familiar with the operation of the building(s) fire alarm system. In the event of a fire, the Contractor shall leave the building and not enter until authorized by Fire officials. The Contractor’s staff shall also be familiar with the building’s Occupancy Emergency Plan, which includes the shelter in place program. Further information on the program shall be provided by the CO or their designee.

H.1.7 Miscellaneous Requirements

The Custodial Contractor shall:

-Ensure that the Contractor’s employees use lights and faucets only in those areas where and when the work is actually being performed. Once leaving, all lights and water faucets in the work area shall be turned off.

-Ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

-Ensure that the Contractor’s employees participate in building fire and civil defense drills.

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-Ensure that the reporting of fires, hazardous conditions, and items in need of repair (e.g., inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs, etc.), to the CO or their designee.

-Ensure if applicable, rooms are locked after cleaning and that keys are returned to the designated office.

-Ensure that lost and found articles by the Contractor’s employees are turned in to the CO or their designee.

-Ensure that the Contractor employees notify the security officer on duty when unauthorized or suspicious person(s) are seen on premises.

-Ensure that the Contractor’s employees notify CO or their designee of any observed hazardous material, or Universal Waste materials in the trash or recycling receptacles.

-Ensure that the Contractor’s employees adhere to GSA’s ‘No Smoking Policy’

H.2 Strike Contingency Plan (SCP)

The Contractor shall prepare a Strike Contingency Plan to be used in the event of a strike by his employees. The Strike Contingency Plan (SCP) shall be submitted to the CO or their designee 5 calendar days prior to the contract’s start date and updated annually. At a minimum, the SCP shall include the following information:

-Support Personnel: The SCP shall describe in detail how the Contractor shall staff the building to provide the services defined in this specification in the event of strikes by his employees. The Contractor shall keep HSPD-12 requirements and time frames in mind when preparing this plan.

-Training and Certifications: The SCP shall describe in detail how the Contractor shall provide personnel that meet experience requirements, assuring the Government that all temporary or replacement employees (including the sub-contractor’s employees) shall meet the experience and certification requirements defined in this contract.

H.3 Occupant Emergency Plan (OEP)

The Government's Occupant Emergency Plan (OEP) is used by the CO or their designee during building emergencies. Designated Contractor personnel, including the on-site supervisor(s), shall be thoroughly familiar with the Government's OEP. All of the Contractor’s employees shall be trained by the Contractor to fully understand their responsibilities relative to each emergency plan. The Contractor shall participate in fire and other emergency drills. The Contractor shall be required to perform the services required by the contract and as identified by the CO or their designee to the extent allowed during all emergency situations including but not limited to: fires, accidents and rescue operations; the Contractor’s personnel strikes; other service contractors on strike; civil disturbances; natural and man-made disasters, and utility service outages.

H.4 Contractor Pandemic Plan

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The Government as required by the ‘National Strategy for Pandemic Influenza Preparedness’ has prepared a plan that safeguards its employees and provides for continued operations in the event of an influenza pandemic. The Contractor shall also prepare a plan that outlines the steps that they must take to prevent and reduce the spread and mitigate the potential effects of an influenza pandemic on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link their planned actions to the periods and phases established the World Health Organization for a pandemic cycle. For information on the phases of a pandemic cycle see http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf. The Contractor shall submit the plan to the CO or their designee within thirty (30) calendar days of the start of the contract. See components of Pandemic Planning at http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf

H.5 Conservation

Conservation is a planned and organized approach designed to conserve non-renewable sources.

The Contractor shall ensure that work under this contract is performed in a manner that conserves energy, water, and other Government resources. Contractor shall take the necessary steps through training, communication, and implementing appropriate procedures in their use of natural resource consuming equipment and processes. This will preserve resources and support GSA’s sustainability goals.

The Contractor shall ensure that their employees support the Government’s efforts to comply with Section 102 of the Energy Policy Act of 2005 (EPAct), and the Energy Independence and Security Act of 2007.

The Contractor shall employ practices that reduce dependency on non-renewable sources of energy. The Contractor’s personnel shall turn off lights in unoccupied areas where possible, once the area is cleaned. The Contractor shall close window blinds when practical, especially in the summer time, over long weekends, and during extended closures of the building.

The Contractor shall use their equipment in an efficient manner by turning it off during times it is not in use. When replacing existing equipment, the Contractor shall strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines. The Contractor shall never turn off or unplug Government equipment in the space they are cleaning without prior written approval by the CO or their designee.

The Contractor shall employ products, equipment and practices that eliminate wasteful use of water.

H.6 Affirmative Procurement Program (APP)

As a Federal procuring agency, the GSA is required by the Resource Conservation and Recovery Act (RCRA), Section 6002 to procure and use products containing post-consumer content (recycled material); environmentally preferable; and bio-based products. RCRA Section 6002 and Letter 92-4 requires Federal agencies to develop and implement their own Affirmative Procurement Program to facilitate the procurement of these products.

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Sustainable Purchases

In addition to those regulatory requirements specified in Section C of the specification, the following considerations and sources shall be used by the Contractor.

This includes:

-Compliance with appropriate clauses and subparts of FAR 7, 11, 12, 13, and 23.

-Cleaning chemicals, tools, equipment, supplies, or materials that shall be selected with consideration to minimizing the impact on both human health and safety as well as reducing other potential environmental impacts.

-Cleaning processes, work practices, and procedures shall minimize exposures to workers and building occupants and contribute to the promotion of environmental stewardship.

-GSA offers a variety of environmental products to its Federal customers to assist in their efforts to comply with procurement responsibilities outlined in Federal environmental laws and regulations. Information is available through the GSA Federal Acquisition Service

(FAS).

-Additional information on environmentally preferable products may be found through sources such as the U.S. EPA’s Environmentally Preferable Purchasing Program’s website:

https://www.epa.gov/greenerproducts/about-environmentally-preferable-purchasing-program

Recycle Content Certification

In accordance with the FAR 52.223-9, Certification and Estimate of Percentage of Recovered Material Content for EPA-Designated Items, purchased for the performance of work with this contract, the Contractor shall provide the required certification and estimate to the CO or their designee at contract completion. The following is a sample of the certification that is included in the FAR:

CERTIFICATION

I, _______________ (name of certifier), am an officer or employee responsible for the performance of this contract and hereby certify that the percentage of recovered material content for EPA-designated items met the applicable contract specifications or other contractual requirements.

(Signature of the Officer or Employee) (Typed Name of the Officer or Employee) (Title) (Name of Company, Firm, or Organization) (Date) (End of certification)

Sustainable Cleaning Training

The Contractor shall provide training to their employees that stress proper stewardship in sustainable cleaning practices. The Contractor shall submit written certification to the CO or their designee within five (5) days of the completion of training. Information on stewardship, training, and other issues can be found in ASTM E1971-05, Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings www.astm.org/. The focus of this

[25] training is to address appropriate cleaning activities and processes to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (for occupants and cleaning personnel).

H.7 Asbestos Awareness Training

The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and refresher training appropriate to their level of activity and OSHA class of work, in accordance with 40 CFR § 763 http://www.access.gpo.gov/nara/cfr/waisidx_06/40cfr763_06.html and 29 CFR §1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 CFR §1910.

The training shall be provided by the Contractor for their employees, at no additional expense to the Government, within sixty (60) calendar days of the employee’s commencement of employment on this contract. The Contractor shall submit written certification to the CO or their designee within five (5) days of the completion of the training.

H.8 LEED-EB (Deleted)

H.9 Provided By The Government (Not Identified Elsewhere in the Specification)

Provided by the Government is:

-Electrical power at existing outlets for the Contractor to operate equipment which is necessary in the conduct of its work.

-Hot and cold water as necessary limited to the normal supply provided in the building. No special heating or cooling of the water shall be provided.

-Space in the building including locker rooms, if available. Any existing equipment in space authorized for use by the custodial Contractor such as lockers, tables, benches, chairs, etc., that was placed within the building by the Government, may be used by the Contractor during the term of the contract, provided authorization is received from the CO or their designee. This space and equipment shall be kept neat and clean, and returned to the Government in reasonably the same condition at the time of entering into the contract once the contract expires.

-Space in the building for the storage of supplies and equipment inventories that are used in the performance of work under this contract.