Solicitation No. 1240BG21Q0005 Janitorial Services for Arcata.docx

Solicitation Number: 1240BG21Q0005 (i)This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, FAR Subpart 13 and as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; offers are being requested and a written solicitation will not be issued.

(ii) This solicitation is issued as a Request for Proposal (RFP).

(iii)The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2021-04.

(iv)This procurement is set aside for 100% Small Business. The NAICS code is 561720 and the Small Business Size Standard is $19.5m.

(v) Schedule of Items/Price Schedule

SCHEDULE OF ITEMS

ARCATA JANITORIAL SERVICES CONTRACT

PACIFIC SOUTHWEST RESEARCH STATION

*BASE BID*

ITEM NO.

DESCRIPTION

QUANTITY

UNIT

UNIT

PRICE

TOTAL

PRICE

1.1 Janitorial Services (weekly and bimonthly from May 1, 2021 to April 30, 2022)

Month

TOTAL

BASE BID

*OPTIONAL ITEMS*

PRICE

TOTAL

PRICE

OPTION YEAR 1

2.1 Janitorial Services (weekly and bimonthly from May 1, 2022 to April 30, 2023)

OPTION YEAR 2

3.1 Janitorial Services (weekly and bimonthly from May 1, 2023 to April 30, 2024)

OPTION YEAR 3

4.1 Janitorial Services (weekly and bimonthly from May 1, 2024 to April 30, 2025)

OPTION YEAR 4

5.1 Janitorial Services (weekly and bimonthly from May 1, 2025 to April 30, 2026)

(vi) Description of Requirement (including a list of any attachments) This contract is to provide janitorial services in accordance with the specifications and commercial practices in a manner that will maintain satisfactory facility condition and present a clean neat and professional appearance. The intent of the proposal is to provide normal custodial service for the Redwood Sciences Lab building located at 1700 Bayview Drive, Aracta, CA 95521.

LIST OF ATTACHMENTS

1 Statement of Work 2 Quality Assurance Surveillance Plan (QASP) 3 Janitorial Service Area Summary (Attachment 1)(3 pages) 4 COVID 19 Addendum (Attachment 2) 5 Service Wage Determination 6 Performance Requirement Summary 7 Example Form: Discrepancy Reports 8 Example Form: Customer Feedback Record 9 Example Form: Customer Complaint Investigation 10 Example Form: Surveillance Activity Checklist

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

ARCATA JANITORAL SERVICES

USDA FOREST SERVICE

PACIFIC SOUTHWEST RESEARCH STATION- ARCATA

ARCATA, CA 95521

C-1 SCOPE OF CONTRACT

1. This purpose of this contract is to provide janitorial services in accordance with the specifications and commercial practices in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The intent of the quote is to provide normal custodial service for the Redwood Sciences Lab Building (approximately 13,200 SF) located at PSW-Arcata. The building is approximately 18,000 SF, whereas 4,800 SF will not require services (see Attachment 1). The Contractor shall provide everything including but not limited to, all equipment, cleaning supplies, transportation, labor, and supervision-necessary to complete the project, except for that which the contract clearly states is to be furnished by the Government.

Cleaning is to be performed after tenant working hours. Working hours are Monday through Friday, 8:00 A.M. to 5:00 P.M., except holidays. The facility will be closed on all national holidays: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day.

An addendum has been added in response to the COVID19 pandemic (See Attachment 2) and will be applicable as necessary for the option years.

1. Location

1. Work Standards:

The Contractor shall exercise care in work methods to prevent damage to any office equipment, windows, materials on desks, etc. All work under this contract shall be performed in a skillful and workmanlike manner. The Contracting Officer may, in writing, require the Contractor to remove from work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property, or for unsatisfactory performance.

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to their employees as may be necessary.

The Contractor shall prohibit their employees from disturbing papers on desks, opening desk drawers or cabinets, or using telephones and office equipment provided for official Government use.

1. Contractor Supplies and Materials For Contractor supplies and materials, the Contractor shall comply with the Farm Security and Rural Investment Act of 2002 and the Energy Policy Act of 2005 (7 U.S.C. 8102(c)(3)) as required under the clause - 52.223-1 Bio-based Product Certification and 52.223-2 Affirmative Procurement of Bio-based Products Under Service and Construction Contracts (see Section I).

The use of Bio-based products by prospective offerors will be used in the evaluation criteria (see Section M).

Examples of acceptable Bio-based products can be found at: http://www.biopreferred.gov .

The Contractor shall not use any materials, which would be unsuitable for the purpose, or harmful to the surfaces to which applied, or to any other part of the building, its contents or equipment.

Equipment and tools used in this contract shall meet the following requirements:

1) All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

2) All electrical equipment used by the Contractor shall meet OSHA safety requirements, the NEC, and be UL approved. This equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

3) The Contractor shall use beater bar type vacuums for carpeted floors.

4) Equipment deemed by the COR to be of improper type of design or inadequate for the purpose intended shall be removed from the premises and replaced with approved equipment

1. Government Furnished Supplies The Government will provide power and water necessary to accomplish the work described in the contract. Outside garbage dumpsters or recycling bins will be locate adjacent to the premises as indicated by Contracting Officer's Representative.

Removal of garbage from these dumpsters or bins will be the responsibility of the Government. The following Government furnished property will be available at the Arcata Site:

These items will be supplied at job site on an as-needed basis. Supplies shall be accounted for by the Contractor and used in the performance of the job. Keys shall be signed for and returned upon completion or termination of contract.

C-2 SERVICES SCHEDULE:

The Contractor is required to perform janitorial services as stated below and any deviation of this will need advanced approval by the Contracting Officer.

1. Wednesdays between the hours of 6 P. M. to 6 A.M. Thursday:

1. Trash Receptacles:

0. Empty trash receptacles in all offices, entry/reception, and lunchroom.

0. Replace plastic liners as needed to keep receptacles clean.

0. Remove trash to the outside dumpster.

0. Remove recycled paper from containers in the lunchroom to the outside recycling bin in the greenhouse.

1. Restrooms (5 restrooms - 11 toilets, 9 sinks, 2 urinals):

1. Porcelain fixtures and metal surfaces (wash basins, urinals, toilet seats bases-tanks and counter tops, etc.) shall be clean and bright. There shall be no dust spots, stains, rust, green mold, encrustation or excess moisture, Germicide cleaner must be used.

1. Restock the paper towels, toilet paper receptacles and soap as needed.

1. Empty all wastepaper receptacles and sanitary napkin receptacles.

1. Kitchen or Lunchroom:

2. Clean counter tops and scrub sink.

2. Clean lunchroom table and wipe surface of refrigerator, oven, and microwave.

2. Clean glass on the doors leading outside both inside and on

1. Weekends between the hours of 6 P.M. Friday and 6 A.M. Monday:

1. Trash Receptacles:

0. Empty trash receptacles and replace plastic liners as needed to keep receptacles clean (if the plastic liner is not dirty it can be reused, just empty the waste in the can) and remove trash to the outdoor dumpster.

0. Empty recycling containers in the kitchen to the outdoor recycling bin in the green house.

0. Empty paper recycling containers (located throughout the building) and the entry area, including the shredded paper from the paper shredder to the outdoor recycling bin in the greenhouse.

1. Carpeted Surfaces:

1. Vacuum all carpeted surfaces each time and ensure free from obvious dirt, hair, dust and other debris (Approximately 9,400 SF).

1. Extend the vacuum to remove obvious dirt from around, behind and under furniture.

1. Non-Carpeted Surfaces:

2. Vacuum, sweep, or dust mop and wet mop all hard surfaces with cleaning agent. Use a clean/new mop head each visit; clean and sanitize mop head between each room/hallway. (Approximately 3,000 SF).

2. The floors shall be clean and free of dirt, water streaks, mop marks, string, gum, grease, tar, etc. and present an overall appearance of cleanliness.

2. All surfaces shall be dry and the corners clean.

2. Sweep stairs and wipe down handrails with disinfectant cleaner.

1. Restrooms (5 restrooms – 11 toilets, 9 sinks, 2 urinals):

3. Porcelain fixtures and metal surfaces (washbasins, urinals, toilet seatsbases-tanks, counter tops, etc.) shall be clean and bright. There shall be no dust spots, stains, rust, green mold, encrustation or excess moisture, Germicide cleaner must be used.

3. Damp wipe all light fixtures in the bathroom including mirror, metal and chrome.

3. Restock the paper towel, toilet paper, (only change the roll if it is totally used and leave an extra roll on the coat hook in the stall) receptacles and soap.

3. Empty all wastepaper receptacles and sanitary napkin receptacles.

3. Damp wipe the full surface areas of all stall partitions, light switches, doors and wastepaper receptacles utilizing a disinfectant. All dirt, dust, water stains, spots; streak smudges shall be removed from the surfaces and wastepaper receptacles.

3. Clean tile walls with disinfectant cleaner, mop floors, scrub sink behind faucets and remove residue.

1. Elevator:

4. The elevator needs to be dusted on the walls, door and ceiling (including edges), the control/operation panel shall be cleaned with disinfectant cleaner. The floor is tile and will need to be swept, mopped and stripped and polished as part of the semiannual service.

1. Lunchroom/Kitchen:

5. Clean counter tops and scrub sink.

5. Clean lunchroom table and wipe surface of refrigerator and microwave.

5. Damp mop floor with cleaning agent. Use a clean mop head each visit, and clean and sanitize mop head between mops.

1. Light Fixtures:

6. Clean all light fixtures and replace bulbs as necessary, including hallways and stairwells. Bulbs will be furnished by the USDA Forest Service. USFS will provide containers for used bulbs and will dispose of properly.

1. Laboratories: Do Not Clean Counter Tops or Sinks.

7. Clean the rest of the room as per contract (floor surfaces).

1. Dusting:

8. Do not dust desks or computer areas.

8. Dust chairs, furniture and window sills.

8. Remove all cobwebs from ceilings, window sills and corner of walls up to 10 feet in height.

8. Dust all high moldings, door frames, venetian blinds, and beams, top of wood doors, heat grills, and vents.

8. Dust surfaces within 10 feet of the ground and spot clean surfaces.

1. The following work listed below should be accomplished on top of the regular scheduled work on Wednesdays and Fridays.

1. Six times a year (Nov, Jan, March, May, July, and Sept.)

0. Dust high moldings, door frames, beams, top of wood doors, heat grills and vents.

0. Clean the glass on the doors leading outside both inside and out.

0. Clean the PSW sign and wood structure in the front office.

1. Semi-Annual Services (April and November)

1. April and November - Clean the windows and sills on both floors interior and exterior, taking care not to disturb work or belongings. Clean windows of the greenhouse.

1. April - Sweep, mop thoroughly, and polish all tile floors with a buffing machine, excluding tiled restrooms. Polish under and behind all moveable furniture and behind all doors (Approximately 2,500 SF).

1. November - Strip floors, apply new wax, and polish with a buffing machine, excluding tiled restrooms. Polish under and behind all moveable furniture and behind all doors. See attached December 1, 2014 floor plan. The total footprint to be waxed and buffed is approximately 2,500 SF.

1. April and November - Wash and scrub all the walls in the restrooms upstairs and downstairs with disinfectant cleaner.

1. Sealing and Polishing of Floors: Contractor shall provide an Underwriters Laboratory (UL) approved slip-resistant floor finish. Wax used on the chemical laboratory floors shall be approved by the Contracting Officer prior to use to eliminate chemical interference with sensitive nature of work being done in this area.

1. Floor Finish/Polishing: Waxing floors then Buffing with any type of rotary buffing machine must not produce or emit dust into the air to protect sensitive computer equipment.

1. Emergency or Special Event Cleaning Services Upon notification of the COR, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract or as area as designated by the COR. These services will be based on a daily rate and will be billed separately to the COR with a copy to the Contracting Officer. Should services not be required for an entire day, the contractor will be guaranteed a prorated payment of a minimum of 3 hours (unless the work was not performed in a satisfactory manner). The contracting officer shall order cleaning services through the issuance of a statement of required services per the line item on the contract at which time the contractor will provide a total price for that service which efficiently uses the bid price per day on the original contract for the appropriate and required work task(s). Most services will not require more than 1 day of additional work. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known. For emergency services, the contractor shall begin emergency work, at such time as determined by the COR (but no later than 24 hours after notification). Notification may be verbal. A completion schedule shall be determined for each requested special or emergency work. Should the contractor be unable to provide the service, he must notify the COR immediately and may refuse the work. In addition, this line item does not guarantee the work to the contractor and does not preclude Government from seeking the same service from another contractor.

1. Verification of Work If the contractor performs work other than at the scheduled time, the COR must be notified upon completion in order to inspect work and secure payment. Work performed at times other than that posted on the work schedule and not coordinated with the COR will be considered not completed. After the cleaning matrix is approved, a copy of the matrix will be posted in various places where the contractor will be working. The contractor shall initial this work schedule each day to show the specific items of work accomplished.

1. Storage Room The Contractor is responsible for the neat and clean appearance of both janitorial storage areas and slop sinks. Spare toilet paper and paper towels should be kept in storage areas on each floor. All cleaning equipment will be cleaned and dried before being placed in storage. Mop heads being left at the facility (one at a time) should be cleaned and wrung out before being stored, making sure there is no dripping moisture in them. All others should be removed from the facility and laundered. All cleaning supply bottles should be stored with the tops securely tightened and no residue on the outside of the bottles. There should be no odors coming from the cleaning supply storage areas.

1. Inspection and Acceptance:

Contractor's performance will be inspected for compliance against the specifications before payment is processed. The Contractor will be required to correct any work found to be unacceptable at no cost to the Government. A written notice or letter of Non-Compliance will be issued describing each infraction and the form will be signed by the contactor then returned to the Contracting Officer. Failure to comply with the specifications may be grounds for termination or withholding of payment.

C-3 Contractor Quality Control

A. General Requirement. The Contractor is responsible for quality control and shall establish and maintain an effective quality control system. The quality control system shall consist of plans, procedures, and organization necessary to produce services that comply with the contract requirements and shall cover all operations as set forth in this contract. The Contractor shall be responsible for the quality of work on the job and is subject to termination for non-compliance with quality requirements specified in the contract.

B. Quality Control System. The Contractor shall implement and maintain a documented quality control system, including a Quality Control Plan (QCP), that identifies and results in correction of potential and actual problem areas throughout the entire scope of the contract. An electronic copy of the QCP shall be provided to the CO/COR at the pre-performance meeting. The Government will consider an interim plan for the first 30 days of operation. The QCP or interim plan shall be implemented on the first day of contract performance. When the plan is acceptable to all parties, it shall be signed by the Contractor, CO, and COR. The Contractor's Quality Control system shall include, as a minimum, the following to cover all work stated herein, including work by subcontractors:

1. Be structured to assure the individual(s) responsible for Quality Control is independent from any other parts of the Contractor's organization.

1. Assure the Quality Control Manager has direct accountability to the Contractor's top management.

1. Contain procedures for written and verbal communication with the Government regarding performance of the contract.

1. Contain procedures for handling corrective action without dependence upon Government direction.

1. Contain, as a minimum, specific surveillance procedures for each contract service identified herein. These surveillance procedures shall identify who shall perform the surveillance, the frequency, the method, listing of items under surveillance, and corrective action that will be taken to correct Contractor identified deficiencies.

1. Maintain records of all Contractor quality control checks and corrective action. These files shall be maintained by the Contractor throughout the term of this contract and shall be made available to the Contracting Officer or designated representative during the term of this contract. The Contractor shall retain its quality control files for not less than one year after the completion or termination of the contract.

C. Acceptance of Plan. Government acceptance of the QCP is conditional and will be predicated on satisfactory performance during the contractual period. The Government reserves the right to require the Contractor to make changes in its QCP and operations including removal of personnel, as necessary, to obtain the quality specified. After acceptance of the QCP, the Contractor shall notify the Contracting Officer in writing of any proposed change. Proposed changes are subject to acceptance by the CO/COR.

C-4 MISCELLANEOUS REQUIREMENTS

1. Security Procedures:

0. The Contractor will be required to have a background investigation on all employees working in the facility. The U.S. Government conducts background investigations and periodic reinvestigations to determine whether applicants or incumbents either employed by the Government or working for the Government under contract. The Homeland Security Presidential Directive (HSPD) 12 staff of the Forest Service Human Capital Management (HCM) organization is responsible for collecting and reviewing all security clearance forms for accuracy.

0. Forest Service managers, supervisors, and human resources personnel are responsible for determining the sensitivity of the Agency's positions and for ensuring that employees and contractors who work for the government have the appropriate background investigation commensurate with the position and subsequent periodic reinvestigations.

0. The Contractor shall provide names of workers that are assigned to expedite cleaning services at this facility. All workers shall be US citizens or have proper documentation to work in the U.S. Before commencing work the Contractor shall provide picture identification (such as a California driver's license, social security card, or green card), for all employees who will be performing work at the PSW Arcata site (No work can be done after hours without all clearances by personnel in place from the Contractor and processed through Government security)

0. PSW-Arcata has an alarm system which will require the issuance of keys and security code for the entrance of the building.

0. No animals (dogs, cats, birds etc.) are to be in the building during the contractor’s performance of services.

0. Only the contractor’s employees that are performing the service listed above are allowed in the building, no friends or family can wait inside while service is to be performed.

0. The Contractor must be registered in the SAM (System for Award Management) database. If not registered, you may register at https://uscontractorregistration.com/. Please submit your DUNS number and Federal Tax ID number with your quotation.

1. Building Security:

1. Close doors and lock rooms/building as required after cleaning

1. Do NOT unlock any rooms to clean if they are locked.

1. Set building alarm as directed by Contracting Officer’s Representative (COR)

1. HVAC Adjustments: Mechanical equipment controls/thermostats for heating, ventilation, and air-conditioning shall not be adjusted by the workers.

1. Hazards: Report hazardous conditions/materials and items in need of repair to the COR.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

ARCATA JANITORAL SERVICES

USDA FOREST SERVICE

PACIFIC SOUTHWEST RESEARCH STATION- ARCATA

Section 1: Introduction

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the Arcata Janitorial Services Statement of Work (SOW). This plan sets forth the procedures and guidelines that the Pacific Southwest Research Station will use in ensuring the required performance standards or services levels are achieved by the contractor. The Contracting Officer Representative (COR) may make revisions or changes to the QASP procedures and surveillance methods or increase or decrease the degree of surveillance methods at any time during the contract performance period. A copy of the QASP is provided to the contractor to enable the contractor to enhance their Quality Control (QC) program to perform in accordance with its Quality Control Plan (QCP).

1.1 Performance Standards and Acceptable Quality Levels (AQLs) A performance standard is the expected level of contractor performance. An AQL defines the level of performance that is satisfactory. Depending on the service evaluated and the evaluation method selected, performance standards and AQLs may be stated as a number of occurrences or as a percentage. Performance standards and AQLs for random sampling and 100 percent inspection are generally stated as percentages.

The contract requires the Contractor to perform all work as specified. Any inaccuracies or omissions in services or products are referred to as “defects” on the part of the Contractor. The Contractor shall be responsible for all identified defects and may be required to perform the work at no cost to the government. The AQLs take into account that in some instances an allowable level of deficiencies (deviations) is possible while overall performance continues to meet the government’s desired level of service.

A. Allowable Deviation. The AQLs define the level or number of performance deficiencies the Contractor is permitted to reach under this contract. AQLs take into account the difference between an occasional defect and a gross number of defects. AQLs can be expressed as a percentage of or as an absolute number (e.g., three per month). There may be instances where 100 percent compliance is required, and no deviation is acceptable.

B. Non-Performance. Non-performance occurs when the contractor’s performance does not meet the AQL for a given requirement. Requirements may contain multiple performance elements, and therefore, deficiencies may occur in one or more aspects of performance (e.g., timeliness, accuracy, completeness, etc.) or subject areas of effort. When surveillance indicates that the contractor's service output is not in compliance with the contract requirements, the Contracting Officer’s Representative (COR) must determine whether the Contractor or the Government caused the deficiency. If the cause of the defect rests with the Government, corrective action must be taken through Government channels. If the cause of the defect is due to action or inaction by the contractor, the contractor is responsible for correction of the problem at no additional expense to the Government.

C. Documentation. Documentation of work non-performed or unacceptable work is essential for tracking Contractor performance. The COR will document deficient work by compiling facts describing the inspection methods and results and to substantiate nonconformance with the contract. Appendix B, D, and C are examples of documentation reports. The documentation, with any recommendations, will be forwarded to the CO. In the case of the Contractor, the COR will decide whether to elevate the problem to the CO for corrective action.

D. Remedial Actions. The Federal Acquisition Regulation allows for penalties in the event that the Contractor fails to perform the required services. Penalties are defined as those actions taken under the direction of the CO against the contractor as listed in Appendix A and in the Statement of Work.

ATTACHMENT 02

STATEMENT OF WORK COVID 19ADDENDUM

MODIFICATION OF JANITORIAL SERVICES PSW OFFICES/LABS/FACILITIES

PRECAUTIONARY CLEANING IN RESPONSE TO COVID 19

This SOW addendum is intended to address required changes to cleaning services based on the COVID-19 pandemic. The tasks detailed are to be incorporated into the contract; renewing which option year as necessary. These tasks are in addition to the stated routine services in the current contract. COVID-19 health screening and PPE requirements apply to all work performed under the contract through 31 March 2021. Disinfecting Tasks outlined in this SOW addendum shall be performed once per week through 31 March 2021. All services specified in the SOW addendum shall comply with the most recent guidance from the Centers for Disease Control.

Note: This SOW addendum is not intended to be used for facilities directly impacted by an individual infected or suspected to be infected with COVID-19 illness.

NOTIFICATION TO GOVERNMENT OF POTENTIAL RISKS OF COVID-19 INFECTED EMPLOYEES/SUBCONTRACTORS/IC

It is required that the contractor ensures that their employees/subcontractors/Independent Contractors (IC) are screened prior to performance, to ensure the risk of spreading COVID-19. In the event there is indication of a potential risk, the contractor is then responsible to remove the individual from the government facility. Prior to returning to work, this employee cannot show any signs of fever, or COVID-19 symptoms for 72 hours.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

1. The contractor shall wear all required Personal Protective Equipment (PPE) to ensure the safety of all employees. Examples of required PPE would be:

· Latex or nitrile gloves

· Face shield

· Face mask Note: Additional PPE may be required as recommended by the cleaning and disinfectant product manufacturer.

CLEANING AND DISINFECTING:

The contractor shall clean all visible dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided by the product manufacturer.

The contractor shall wipe down all solid, high contact surfaces using a disinfectant from the EPA-registered list of products identified as effective against Novel Coronavirus SARS_CoV-2 (https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2), or other product containing the same active ingredient(s) at the same or greater concentration than those on the list. Contactor shall use the product in accordance with directions provided by the manufacturer. Examples of solid, high contact surfaces include but are not limited to” handrails, door knobs, light switches, countertops, water faucets and handles, work surfaces, sinks, toilets and shower control handles or buttons, restroom stalls, toilet paper and other paper dispensers, door handles and push plates, water cooler and drinking fountain controls. Disinfected surfaces should be allowed to air dry.

· All Restroom(s) (toilets, partition, handles, rails and showers if applicable)

· Water fountain(s)

· Kitchen(s) countertops, cabinet handles

· Touchpoints (bannisters, exit door handles, office door handles)

WASTE REMOVAL FROM FACILITY:

· All waste collected on the day of performance must be removed and disposed of in the approved dumpster as stated in the contract

· PPE such as gloves, face masks (with the exception of a face shield, which must be disinfected prior to use) in the performance of the contract must be disposed of after each performance to reduce the risk of cross contamination

DEFINITIONS TECHNICAL. As used throughout this contract, the following terms shall have the meaning set forth below.

Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

WAGE DETERMINATION UNDER THE SERVICE CONTRACT ACT

Service Wage Determination No. 2015-5673 Revision 11 Date of Last Revision: 12/21/2020

Double click on the page below and the wages will appear for Humboldt County

Performance Requirement Summary

Required Service

Performance Standard Maximum Allowable Degree of Deviation from standard Requirement

Method of Surveillance Deduction for not Meeting the AQL

Sign in Sheet 1% for that day's work

Than 1 complaint per month

Example Discrepancy Report

CONTRACT NUMBER: DATE:

4. DISCREPENCY OR PROBLEM (Describe in Detail. Include PWS references. Attach Continuation Sheet if Necessary)

5. SIGNATURE OF COR

8. CONTRACTOR RESPONSE AS TO CAUSE, EFFECT, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE (Attach Continuation Sheet if necessary. Cite applicable Contractor QC program procedures or new QC procedures)

11. GOVERNMENT EVALUATION (Acceptance, partial acceptance, or rejection. Attach Coordination Sheet if necessary)

12. GOVERNMENT ACTIONS (Cure notice, show cause, other)

CLOSE OUT

KTR NOTIFIED

COR

Example Customer Feedback Record

CUSTOMER FEEDBACK RECORD

DATE AND TIME OF COMPLAINT CONTRACT NUMBER/ OR PROJECT:

SOURCE OF COMPLAINT

ORGANIZATION

INDIVIDUAL

NATURE OF COMPLAINT

PWS REFERENCE

VALIDATION

ACTION TAKEN BY CONTRACTOR (Responsible officer):

RECEIVED AND VALIDATED BY

Determination: Complaint Valid Complaint Invalid

Example Quality Assurance Monitoring

CONTRACT NUMBER: ______________________________________

SERVICE or STANDARD:

SURVEY PERIOD:

SURVEILLANCE METHOD (Check the applicable item):

Random Sampling 100% Inspection Periodic Inspection Customer Complaint LEVEL OF SURVEILLANCE (Check the applicable item):

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______% Service Provider’s Performance (Check the applicable item):

Meets Standards Does Not Meet Standards Narrative of Performance During Survey Period:

Prepared By: _______________________________ Date: ______________

Example Customer Complaint Investigation Sample

CONTRACT NUMBER: _________________________

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE COMPLAINT RECEIVED: ____________

SOURCE OF COMPLAINT: _________________________________________ (Name) _______________________________________________________________ (Organization) ___________________ (Phone No.) _________________________________ (Email Address)

NATURE OF COMPLAINT: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

RESULTS OF COMPLAINT INVESTIGATION: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

DATE SERVICE PROVIDER INFORMED OF COMPLAINT: _____________

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Received and Validated By: __________________________________________ Prepared By: _____________________________ Date: _________________

Example Surveillance Activity Checklist

Performance Requirement Performance Standard Acceptable Performed by Dates

Method of Surveillance Date Inspected Compliance (Exceed, Met, Partial Met) Comments

Visual Inspection and Complaints

Visual Inspection and Complaints

(vii) Date(s) and Place(s) of Delivery and Acceptance/Location Pacific Southwest Research Station Redwood Sciences Laboratory 1700 Bayview Drive Arcata, CA 95521

(viii) 52.212-1 Instructions to Offerors – Commercial Items (JUN 2020) (Provision) Addenda to provision 52.212-1:

Addenda to paragraph 52.212-1(b) Submission of Offers:

1) The Schedule is where pricing/cost data and vendor information needs to be entered.

2) Offerors must be registered in the System for Award Management (SAM) database with a DUNS number in order to participate in this procurement. For instructions on registering with SAM, please visit the website for SAM at http://www.sam.gov.

3) The proposal must include a technical proposal and price proposal. Each of the parts shall be separate and complete so that evaluation of one may be accomplished independently from evaluation of the other. The technical proposal must not contain reference to cost; however, resource information (such as data concerning labor hours and categories, materials, subcontracts, etc.) must be contained in the technical proposal so that the contractor’s understanding of the statement of work may be evaluated. Information on the Quality Assurance System, Past Performance, Experience, Bio-based Products can be included with the technical proposal.

4) The Government will evaluate proposals in Accordance with the evaluation criteria set forth in (ix) 52.212-2 Evaluation – Commercial Items (OCT 2014) (Provision)

5) A site visit will be held on March 26, 2021 at 1:00 pm PT. Please RSVP by contacting Nathaniel McBroome by email: nathaniel.mcbroome@usda.gov

6) Offerors shall submit all questions in writing by April 7th 2021 10:00 am PT. Questions shall be sent to clauderene.washington@usda.gov.

7) Submit your proposal and technical information electronically to clauderene.washington@usda.gov no later than April 19th 2021 10:00 am PT.

AGAR 452.204-70 Inquiries (email are acceptable) Inquiries and all correspondence concerning this solicitation should be submitted in writing to the Contracting Officer. Offeror should contact only the Contracting Officer issuing the solicitation about any aspect of this requirement prior to contract award.

Contracting Officer: clauderene.washington@usda.gov Contracting Officer Representative: Nathaniel.mcbroome@usda.gov End of provision

(ix) 52.212-2 Evaluation – Commercial Items (OCT 2014) (Provision) Addenda to 52.212-2:

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

All evaluation factors other than cost or price, when combined, are approximately equal to cost or price.

1. PRICE: Price shall be evaluated on reasonable cost comparisons to market and other bidders, combined with the Technical factors to determine “Best Value”. All evaluation factors other than cost or price, when combined, are approximately equal to cost or price.

2. TECHNICAL CAPABILITY:

- Provide your available resources or ability to obtain them to perform all contract requirements.

- Describe your Quality Assurance to successfully monitor and complete work.

Not to exceed 5 pages.

3. QUALITY ASSURANCE SYSTEM: Evaluation on contractor’s Quality Assurance System will be based on information provided that ensures adequate risk associated with the level of quality assurance.

Not to exceed 5 pages.

4. PAST PERFORMANCE

Provide no more than 4 references.

Evaluation of the offeror’s past performance will be completed using references provided by the offeror. The Government may contact references other than those identified by the offeror and the information received may be used in the evaluation of the offeror’s past performance.

Complete the following past performance information for three Government customers. If your company has not provided this service to the Government include information for four customers.

1. Customer Name:

Service:

The government may contact each reference to provide the following information:

Evaluation is based on relevant past history and evaluation of your customer information.

--Reference letters from customers may be submitted and/or use the attached customer evaluation form to send to customer to complete and sent to the Contracting Officer prior to quote open date.

5. EXPERIENCE: Evaluation on contractor’s experience will be based on information provided that ensures adequate risk associated with the level of experience.

Not to exceed 5 pages.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

6. BIOBASED PRODUCTS: Offeror shall provide a list of biobased products intended to be used during the performance of the contract, including the manufacturer name and intended use of each product.

Not to exceed 5 pages.

(x) 52.212-3 Offeror Representations and Certifications – Commercial Items (JAN 2021) (DEVIATION JUL 2020) (Provision) If Offeror Representations and Certifications are not complete in SAM the offeror shall submit a completed copy of the provision at 52.212-3, Offeror Representations and Certifications-Commercial Items, with your offer. The full provision is available from http://www.acquisition.gov/far/.

If Offeror Representations and Certifications are complete in SAM, the offeror shall complete the following:

(b)(1)Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2)The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov. After reviewing SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard applicable to the NAICS code referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs ______________.

[Offeror to identify the applicable paragraphs at (c) through (v) of this provision that the offeror has completed for the purposes of this solicitation only, if any. Write “None” if there are no changes needed to your online reps and certs.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

(xi) 52.212-4 Contract Terms and Conditions – Commercial Items (OCT 2018) Addenda to 52.212-4:

Replace paragraph (r) of clause 52.212-4 with the following as specified in DEVIATION 2017-1 (AUG 2017):

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C chapter 21 relating to procurement integrity.

(xii) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Items (JAN 2021) (DEVIATION JUL 2020)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Aug 2020) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (June 2020), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Jun 2020) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Jun 2020) (31 U.S.C. 6101note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11) (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Mar 2020) (15 U.S.C.657a).

[Contracting Officer check as appropriate.] _ By the end of the base term of the contract and then by the end of each subsequent option period; or _ By the end of the performance period for each order issued under the contract.

__ (ii) Alternate I (Mar 2020) of 52.219-3.

__ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Mar 2020) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Mar 2020) of 52.219-4.

__ (13) [Reserved] _X_ (14) (i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2020) (15 U.S.C.644).

__ (ii) Alternate I (Mar 2020) of 52.219-6.

__ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (Nov 2020) (15 U.S.C. 644).

__ (ii) Alternate I (Mar 2020) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2018) (15 U.S.C. 637(d)(2) and (3)).

__ (17) (i) 52.219-9, Small Business Subcontracting Plan (Jun 2020) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Jun 2020) of 52.219-9.

__ (v) Alternate IV (Jun 2020) of 52.219-9.

__ (18) (i) 52.219-13, Notice of Set-Aside of Orders (Mar 2020) (15 U.S.C. 644(r)).

__ (ii) Alternate I (MAR 2020) of 52.219-13 __ (19) 52.219-14, Limitations on Subcontracting (Mar 2020) (15 U.S.C.637(a)(14)).

[Contracting Officer check as appropriate.] _ By the end of the base term of the contract and then by the end of each subsequent option period; or _ By the end of the performance period for each order issued under the contract.

__ (20) 52.219-16, Liquidated Damages-Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Mar 2020) (15 U.S.C. 657f).

[Contracting Officer check as appropriate.] _ By the end of the base term of the contract and then by the end of each subsequent option period; or _ By the end of the performance period for each order issued under the contract.

__ (22) (i) 52.219-28, Post Award Small Business Program Rerepresentation (Nov 2020) (15 U.S.C. 632(a)(2)).

(ii) Alternate I (MAR 2020) of 52.219-28.

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Mar 2020) (15 U.S.C. 637(m)).

[Contracting Officer check as appropriate.] _ By the end of the base term of the contract and then by the end of each…