Solicitation.pdf

Gate Attendant Services at Wappappello Lake

Wappappello 10992 Missouri T Wappapello, MO 63966

Q0002

W912P921Q0002

Section SF 1449 - CONTINUATION SHEET

COMBINED SYNOPSIS/SOLICITATION

This notice is being posted as an avenue to provide Request for Quotes, W912P921Q0002. This is a solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information in this notice. THIS ANNOUNCEMENT CONSTITUTES THE

ONLY SOLICITATION; QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION

WILL NOT BE ISSUED. This is a 100% Small Business Set- aside. The NAICS code is 721211 with a standard of $8M. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 2021-03.

Title of Requirement: 2021 -2023 Gate Attendants for Lake Wappappello

Description of Requirement: The contractor shall provide Gate Attendant Services for One (1) position at a specific location. The Government will award no more than one (1) Park Attendant position to any offeror(s). Please see the detailed Statement of Work attached for the full description of the requirement.

Questions: Please provide your questions by Wednesday, February 17th, 2021, by 10:00 AM (CST). Any questions received after Wednesday, February 17th, 2021 by 10:00 AM CST might not be answered by the government. Questions can be provided electronically to Contract Specialist (Jessica Hicks) to the email address below. All inquiries will be answered in writing and provided to all Offerors via Contract Opportunities at www.beta.sam.gov

Submission Requirements: Please make sure to follow all additional guidances in Instructions to Offerors. Quotes are due no later than 2:00 PM, CENTRAL STANDARD TIME, 26 February 2021.

Quotes should be emailed: Email: Jessica.L.Hicks@usace.army.mil

Basis for Award: The award will be made to the lowest priced, responsible, responsive quote, with a responsibility determination that meets or exceeds the requirements stated in the Instructions to Offerors. This is in accordance with Federal Acquisition Regulations (FAR) 52.212-1 -Instructions to Offerors - Commercial, FAR) 52.212-2, Evaluation – Commercial Items, and FAR 9.104.

The Government reserves the right to cancel this solicitation.

Please fill out information below:

Contractor's Name:______________________ Address:_______________________

Contractor's Phone #:__________________Contractor's Email address:_________________

Tax ID #:__________________ Cage Code:_______________ Dun's Number:__________________

Contractor Signature;____________________

INSTRUCTIONS TO OFFERORS

INSTRUCTIONS TO OFFERORS

GATE ATTENDANT SERVICES FOR

LAKE WAPPAPPELLO

WAPPAPPELLO, MISSOURI

1. REQUIRED SAM REGISTRATION: Prior to submitting an offer, vendors must be actively registered in the System for Award Management (SAM) website. Registration instructions may be obtained, and online registration may be accomplished, at www.sam.gov.

2. SCHEDULE OF PRICES (CLINS): Offeror’s must quote on all items and entire quantities contained in the base period and all options for each campground/area to be considered for award. Offers received not complying with this requirement will be considered non-responsive and will be rejected.

3. LOW PRICE TECHNICALLY ACCEPTABLE PROCUREMENT: This will be a Lowest Price Technically Acceptable (LPTA) acquisition. See contract clause FAR 52.212-2, Evaluation – Commercial Items for evaluation factors and source selection information.

4. DOCUMENTS TO RETURN: In order to be considered responsive, offerors shall complete and return all of the following:

Second page of solicitation, including offeror’s complete mailing address, telephone number, offeror’s name, address, phone#, email address, Tax ID number Cage Code, Duns # and signature.

Schedule of Prices (CLINs) USACE Past Performance Questionnaire (PPQ) Technical Capability Form (see clause FAR 52.212-2, Evaluation – Commercial

Items) Offerors must compete all fill-ins and assure all return pages are received by the due date and time shown on page one of the solicitations, at the email address indicated below. Please email subject line with the Solicitation Number and Project Title.

Email: Jessica.L.Hicks@usace.army.mil

5. TELEPHONE NUMBER: Offerors must provide on the first page of this solicitation a telephone number and/or email address at which they can be contacted for a period of one week following the due date of this solicitation. Quotes from persons who cannot be contacted by telephone and/or email during normal office hours (8:00 a.m. through 4:00 p.m. CST) within the one-week period following closing of this RFQ will be considered non-responsive and will be removed from further consideration.

6. LENGTH OF CONTRACT: This solicitation includes a base year and two option year periods. See contract clause FAR 52.217-8, Option to Extend Services.

TECHINCAL CAPABILITY FORM

TECHNICAL CAPABILITY FORM

EXPERIENCE DATA FOR PARK ATTENDANT CONTRACT

(Complete all applicable information and return with quote package)

NAMES: _____________________________________________________

ADDRESS: ____________________________________________________

PHONE: ________________________________

PRESENT OCCUPATIONS: _______________________________________

COMPANY EMPLOYED BY: _____________________________________

BRAND, LENGTH, MODEL & YEAR OF CAMPER OR MOTORHOME:

THIS DATA SHEET SHOULD BE RETURNED WITH EXPERIENCE DATA ATTACHED TO

SUBSTANTIATE THE FOLLOWING:

a. Knowledge / experience in campground or day use operation (list the name(s) and address(s) of campground(s) which you have worked). (Reference page 9)

b. Ability to deal courteously and tactfully with the public.

c. Ability to effectively communicate orally.

d. Ability to keep records.

e. Three references from individuals knowledgeable of your work experience (relatives excluded). Please include addresses and telephone numbers of references.

(1) _______________________________________________________

(2) _______________________________________________________

(3) _______________________________________________________

PAST PERFORMANCE QUESTIONAIRE

USACE PAST PERFORMANCE QUESTIONNAIRE (PPQ)

OFFERORS MUST COMPLETE

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

USACE PAST PERFORMANCE QUESTIONNAIRE (PPQ)

OFFERORS MUST COMPLETE

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

AGENCY/COMPANY THAT WORK WAS PERFORMED FOR: ______________________________________ POINT OF CONTACT & TELEPHONE NUMBER: _________________________________________________ DATES SERVICES PROVIDE: __________________________________________________________________ BRIEF DESCRIPTION OF SERVICES PROVIDED: _________________________________________________

GREENVILLE "A" SPECIFICATIONS

Specifications for Park Attendant Contract Wappapello Lake

Greenville A

Introduction.

The Greenville Campground is a multi-loop campground located near Greenville, in Southeast Missouri. The campground is adjacent to the larger Old Greenville Recreation Area located on the northern end of Wappapello Lake, on the St. Francis River. The spacious campground provides facilities including showers, a playground, and 110 campsites with full hookups, consisting of electric, water, and sewer facilities. The day use portion of the recreation area includes 14 picnic sites, a playground, basketball court, volleyball court, horseshoe pits, day use shelter, boat ramp with courtesy dock.

Training.

There will be two full days of training in operation of the Recreation One Stop reservation system. The first day will be held at the Wappapello Lake Management Office and the second day of training will take place at the campground, live on opening day, with the contractor that normally would have worked that day doing the transactions and the other contractor observing along with a Park Ranger present. This training will take place during the week of opening day and may fluctuate based on availability. Both attendants will receive a full day of pay for each day of the two training days.

1. GENERAL.

a. This contract is to provide a Park Attendant for Greenville Campground at

Wappapello Lake. Each Park Attendant contractor shall provide all of the personnel, materials, supplies, parts, tools, equipment, and vehicles except as otherwise specified herein, to perform contractual services during their shift, which will be four (4) days on and four (4) days off, dates are defined in (See Appendix A) the Work Schedule. The Work Schedule will be based upon the campground opening/closing dates for subsequent optional years. The campground may be subject to +/- 30 days opening or closing pursuant from the work schedule dates provided in (Appendix A) at the discretion of the government.

b. Attendants will perform specific duties daily to implement the reservation program in accordance with established and provided procedures. Duties include, but are not limited to the following: reservation check-in, check-outs, making reservations on the Recreation One Stop Reservation System (R1S), collecting fees, operation of a computer based park management system, furnishing visitors information and brochures, assuring proper use of facilities, and maintaining quiet hours (report violations to Park Rangers), maintaining current on-site records, posting reservable facilities (when applicable), checking site availability for customers, check-in registration processing, receiving daily arrival reports, etc. Attendants utilizing the nationwide web based computer system will be oriented and trained on all aspects of the campground management program by the Government. Specific duties and procedures will be entailed and further defined through pre-work training provided by the Government. Attendants will not take advance reservations over the telephone.

Attendants will be responsible for providing advance reservation services for current customers, as directed by the Government representative. Basic computer skills will be required to perform this requirement (the ability to operate preinstalled programs on a government-furnished computer through the use of a keyboard and/or mouse).

c. It may be necessary for the Contractor to move camping equipment from the

Greenville Campground due to flooding or other circumstances. The Government will supply a different site, with limited facilities, for the contractors use at no charge during this time. The contractor will not receive payment for the days not worked due to campground flooding.

d. Contractors are prohibited from unilaterally terminating, abandoning or prematurely ending any government contract still in effect in order to accept another government contract. None of the services required by this contract shall be subcontracted.

Contractor shall be awarded only ONE Park Attendant contract.

e. Award will be made to the responsible bidder whose proposal is found to be most advantageous to the Government, price and other factors considered. The Government reserves the right to award to other than the low bid.

2. WORK TO BE PERFORMED.

a. Funds Accountability: Park Attendants shall be responsible for accounting procedures and all fees collected. All funds shall be properly safeguarded. Payment will not be made to the contractor until all funds and permits are reconciled. Any shortage of funds may be deducted from the Park Attendant's payment and/or result in contract termination for default.

b. Accountability: Park Attendants shall accept cash, checks issued through United

States banks, traveler’s checks, and Corps approved credit cards at the recreation area and enter data on the campground computer, recording the transaction and printing the permit. All checks upon receipt (including cashier’s checks) will be endorsed upon receipt by stamping with the appropriate stamp supplied by the Government.

The deposit identification number will be entered on the front of all checks along with the park identification number. Park Attendants will be required to make deposits.

c. Fee Collection: Park Attendants shall collect use fees for camping, visitor, and any other fee activities pertaining to the park. The issuing of camping permits, passes, accounting of funds, and the administration of the reservation and user fee program will be computerized. Park Attendants are required to have sufficient cash and change on hand (not to exceed $100) to make necessary change. Campground Park Attendants are responsible to insure that amounts collected balance with the receipts of sales issued. When Park Attendants transfer deposit receipts to Corps Rangers or other authorized Corps employees, a receipt for such transfers must be obtained.

When personal checks are used for payment, the park attendants shall assure that the check is (1) a first party instrument, (2) made payable to the Recreation One Stop, (3) in the exact amount of the fee, and (4) annotated to show user's home address, driver’s license number with state of issue. Similar information is required on Travelers Checks.

d. Credit Cards: Park Attendants shall accept Corps approved credit cards for payment of fees. Park Attendants will be trained in the use and accounting of credit card transactions.

e. Other fees: Park Attendants shall collect and account for other fees, such as but not limited to the sale of annual day use passes and day use fees collected from honor vaults within their park.

f. Refund requests/credit vouchers: Park Attendants shall handle refunds and credit vouchers as instructed by the Contracting Officer Technical Representative (COTR).

g. Audits: Park Attendants will be audited as deemed necessary.

h. Fee Booth Operation: Park Attendants may be required to issue user permits, annual day use fee passes, and visitor passes; collect fees, accept reservations for campsites, post reservations (where applicable), answer questions and distribute pamphlets, copies of Federal Regulations including Title 36, and other general information items to all campers and visitors. Assist campers in locating a campsite.

1. Park Attendants shall secure and lock the Fee Booth when it is left unattended. If fee money is left in the Fee Booth, they must be locked in an approved field safe or vault, be in the possession of authorized personnel, or otherwise safe-guarded in a manner. No campers, visitors, or any unauthorized persons shall be allowed to enter the Fee Booth. PARK ATTENDANTS SHALL NOT DUPLICATE

GOVERNMENT KEYS AND FORMS (REGISTRATION CARDS, CAMPER

PASSES ETC).

2. Park Attendants shall advise all park users to utilize developed facilities, to park and operate vehicles and campers only on designated roads and designated parking spaces. This information is to be provided ahead of time. Park attendants are not to enforce Title 36, instead report problems to a ranger. Record the site taken and maintain a permanent record in the fee booth of the current status of sites occupied and the period of stay.

3. Park Attendants shall keep the Fee Booth clean and orderly at all times, which includes cleaning windows, floors, and cleaning all other surfaces inside and outside the booth. (See Attachment B Cleaning Standards). Park Attendants shall not make or erect any signs or barricades, or perform alterations to the Fee Booth, campsites, restrooms, shower houses, or any other facilities without prior approval from the CO/COTR. Tobacco use and pets are prohibited in the Fee Booth. Additional cleaning and sanitization standards may be required based upon national, state or county government health recommendations in the event of a pandemic or other health crisis.

4. The portable two way radio shall be turned on and in the Park Attendant’s possession when out of the fee booth doing routine campground checks in order to maintain communications with on duty Park Rangers. While Park Attendants are working the fee booth, the base radio must be turned on. At the end of each shift worked the Park Attendant must turn off the base radio.

5. A Daily Arrival Report (R1S) will be generated at the end of each day and left in the fee booth for patrolling Park Rangers. A daily log book will be maintained to keep partnering park attendants apprised of events that have taken place during their absence.

i. Reservations: The Recreation One Stop System (R1S), provided by the Government service contractor, will provide advance reservation services for campsites and picnic shelters through a nationwide computer system, and other reservable facilities in the (R1S) inventory. These services include, but are not limited to the following:

receiving reservation requests, bookings, collecting, and processing fees, cancellations, changes, refund and credit requests, and transmitting reservation information daily to each individual campground or other identified field location.

j. Park Inspections: Park Attendants shall inspect the park before and after their shift to ensure incoming reservations are posted correctly (where applicable) and to ascertain the status of occupancy throughout the campground. Park Attendants shall inspect and know what is going on in their park before and after their shift begins and ends.

Park Attendants are to have their computer booted up; campground checked and be ready to work with customers at the window by the time their shift starts. This includes emptying the honor vaults, where applicable.

k. Disturbances: Park Attendants shall immediately report all disturbances or violations of rules and regulations to a Corps Rangers or local law enforcement officers. Report promptly to the CO/COTR all significant incidents occurring in the campground such as all accidents, communications with law enforcement officers, and violations of regulations. Park Attendants shall not attempt to confront or apprehend any violators.

l. Quiet Hours: Accommodate late arrivals or if full, direct them to other nearby campgrounds. The attendants shall inform all visitors and campers as they enter the park of quiet hours. Quiet hours begin at 10:00 p.m. until 6:00 a.m., all visitors are required to leave the park by 9:00 p.m.. Registered campers will be allowed to ingress and egress the campground regardless of the hour.

m. Maintenance problems: Park Attendants shall direct users to alternate facilities. All maintenance problems shall be documented and promptly reported to a Park Rangers or the CO, or their representative.

n. Cooperation: Park Attendants shall cooperate fully with Corps employees who are on duty and those who have contracts with the Corps of Engineers for duties within the area. Allow Corps employees to utilize, for Government business, telephone or radios furnished by the Government. Contractors shall maintain congenial relationship with each other, including verbal and written communications as necessary to comply with the terms of the contract. Contractors shall not direct the performance of another contractor or volunteer. If the performance of another contractor is questionable, the Project Office should be contacted.

o. Contractor Pets: Only service animals are allowed in or near the gatehouse. No exceptions. Contractors shall prevent contact between pets and visitors. Contractors are responsible for daily clean up and proper disposal of pet waste around their campsite and within the park. The COR may require the removal of pets that are disruptive and impact park operations (barking dogs, aggressive behavior etc.). Dog pens, poultry cages, or similar facilities for the raising of animals will not be permitted. House pets may be permitted if first approved by the CO/COTR. Pets shall be under physical restraint at all times. The City of Greenville has ordinances in place prohibiting the possession of Pit-Bull Terriers or other Pit-Bull breeds within city limits, in which the entire Greenville Recreation Area lies. Please contact the City of Greenville for all pertinent city ordinances.

3. ATTENDANT REQUIREMENTS.

a. Basic Requirements: Must be at least 21 years of age. The Park Attendant must be both physically and mentally capable of performing the contractual responsibilities specified for the duration of the contract.

b. Housing: The Park Attendant may reside in a self-contained camper or motor home and live in the park during their work assignment. Pick-up campers, tents, home-built campers such as restored buses or mobile homes typically used as permanent residences shall not be used. The camping trailer or motor home shall be approved by the COTR. Maintain the campsite in a clean and sanitary condition at all times where the park attendant camper is parked. If semi-permanent equipment or utility cords are placed by attendant that results in the inability for the project mowers/lawn trimming service to service the site, the attendant will be responsible for maintaining trimming on their campsite. Upon completion of the contract, the campsite shall be left clean and in good repair. Any exterior furniture, tents, storage boxes, or anything around the camper unit must have prior approval of the CO/COTR before placing. The Park Attendant may not have more vehicles and equipment than the site is designed to accommodate. Arrangements may be made with the Wappapello Lake Project Office to arrive and set up on a campsite one week prior to campground opening date. The Contractor may remain on the campsite until campground closure.

c. Pre-work Conference/Orientation: Park Attendants are required to attend a pre-work conference lasting between one to two days to orient them with Corps of Engineers regulations, operating procedures, introduction to park management program, computer instructions, operating procedures and fee collecting instructions.

The dates for this training session will be prior to the opening date of the campground (Appendix A). It is recommended that the spouse, or partner, of the person who will primarily work the contract attend the orientation, if that spouse will be assisting with contract duties.

d. Absentees: Payment will not be made for days not worked. The CO or COTR should be contacted and given as much advance notice of requests for absence as possible.

Absences will be approved for sickness and emergencies only.

e. Optional Hours: The Contractor must submit prices on the additional 30 days in the price schedule. These optional hours may be exercised at the discretion of the CO/COTR if any of the other Park/Roving Park Attendants are unable to cover absences as necessary for any contractor with unexpected circumstances and/or absences. These hours may be utilized at any campground on the Wappapello Project.

The contractor is only required to be in the park during scheduled fee booth operation hours if working optional hours.

f. Conduct of Park Attendants: Park Attendants shall conduct themselves in an orderly manner so as not to disrupt the visiting public or act in a rowdy or non-business like or non-professional manner. No alcoholic or intoxicating beverages or substances, illegal drugs or controlled substances not prescribed by a physician shall be possessed or consumed by or under the influence during established duty hours. Any Park

Attendant found to be under the influence of the above described substances or otherwise in violation of the restrictions contained in this paragraph while on duty will be subject to immediate dismissal. Park Attendants shall not possess firearms, fireworks or explosives of any type in the park.

g. Tact, Diplomacy, and Courtesy: Park Attendants shall exercise tact, diplomacy, and courtesy whenever dealing with the public. Park Attendants are not rule and regulation enforcement personnel and shall not argue with, threaten, or badger uncooperative visitors. Personal appearance shall be neat and clean at all times.

Complaints from the general public concerning these requirements may be grounds for immediate removal and termination.

h. Inspection: Park Attendants will be inspected on their performance on a monthly basis. The COTR will inspect and document any issues that occur during the contract period. (See Appendix C). The Quality Assurance Surveillance Plan (QASP) as defined in (see Appendix D) will be used to ensure required performance standards or service levels as defined in this contract are achieved by the contractor.

i. Surety Bonds: The contractor is required to furnish the CO/COTR proof of such bond in the amount of $5,000.00. The Contractor will not begin work until proof of such bond is furnished. The Contractor has the option, instead of furnishing a security bond of:

1. Depositing certain United States bonds or notes in an amount equal at their par value to the penal sum of the bond or;

2. Furnishing a certified cashier’s check, bank draft, Post Office money order, or currency, in the amount equal to the penal sum of the bond or;

3. Furnishing an irrevocable, unconditional letter of credit.

4. SUPPLIES.

a. The Government will provide the following:

1. A site for a self-contained camper or motor home with electrical and potable water hookups and proper method of waste disposal. Communications equipment will be provided and will be hand receipted. Any telephone provided by the Government is for business use only, such as administering the reservation program or in cases of emergency. The Park Attendants shall not use the Government equipment to conduct business unrelated to this contract.

2. Permit forms, computer equipment and related supplies, information pamphlets, copies of Federal regulations, and use fee permit books will be provided.

3. Park Attendant identification and appropriate signs and markers.

4. Personal computer with screen and printer and orientation in its use.

5. A safe for storing funds collected.

b. The Park Attendants shall provide all materials necessary to perform the Park Attendant services except items indicated above furnished by the Government.

The items the Park Attendants shall furnish include but are not limited to: stapler, staples, tape dispenser, tape, paper, note pads, pencils, erasers, pencil sharpener, ink pens, wide markers, paper clips, window cleaner, and cleaning towels.

5. PAYMENTS: The contractor shall be paid monthly, upon submission of proper invoices, the price schedule stipulated herein for services rendered and accepted. An invoice shall be submitted in original at the end of the month to include services rendered during the preceding month. The invoice shall contain contract number, unit price, and amount.

Payment for the services will be computed on the number of days worked. Should the contractor fail to provide services to the areas designated by the contract, the Government shall have the right to deduct the cost thereof from payment due to the Contractor.

Deductions will be based on the Price Schedule, or the cost to the Government to provide the services. The Government shall have the right to perform any services not performed by the Contractor and to deduct the Government’s cost from payment to the Contractor.

Acceptance of payment shall be final and conclusive. No payment will be made for any work not performed.

6. SAFETY: All work shall be performed in accordance with safety requirements set forth in Corps of Engineers Manual, EM 385-1-1, entitled “Safety and Health Requirements Manual”. EM 385-1-1 and its changes are available at https://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_ 385-1-1.pdf . The Contractor shall be responsible for complying with the current editions and changes posted on the web as of the effective date of this solicitation. Any unsafe work and or actions will be stopped immediately. The Contractor shall submit a “SAFETY EXPOSURE REPORT” that identifies the total number of hours worked.

Report will cover hours worked since the previous report and will be submitted with the contractor’s invoice.

ACCIDENT PREVENTION PLAN (APP): The contractor is required to furnish an approved Abbreviated APP as outlined in Appendix A-13 of https://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_ 385-1-1.pdf . to the CO/COTR prior to beginning work. EM385-1-1 ALSO REQUIRES

AT LEAST TWO WORKERS/SHIFT (IF APPLICABLE) TO BE CERTIFIED IN CPR

AND FIRST AID.

7. ACTIVITY HAZARDOUS ANALYSIS (AHA) PLANS: This AHA identifies potential hazards that may be encountered and preventative measures to be taken during the performance of Park Attendant duties as outlined in these specifications. The purpose of these plans is to keep the contractor and our visitors safe and to prevent accidents and/or injuries. The contractor will be required to review and agree to abide by these plans furnished by the government.

8. SCHEDULE: Park Attendants may reside in the campground during the term of the contract. A schedule of work days and hours is contained in Appendix A. The schedule is subject to change at the discretion of the COTR. On scheduled performance days, the park attendant station (fee booth) must be continuously staffed during hours outlined in local policies provided by the project unless pre-arranged with COTR due to unavoidable situations.

9. TERMINATION: Contractors shall be notified in writing of any serious or recurring minor deficiency in service observed by the Contracting Officer or COTR. The COTR will inspect and document any issues that occur during the contract period. (See Appendix C). The Quality Assurance Surveillance Plan (QASP) as defined in Appendix D will be used to ensure required performance standards or service levels as defined in this contract are achieved by the contractor. Deficiencies in services, as defined in the (QASP) may be cause for termination of contract.

a. This contract may also be terminated if the contractor cannot demonstrate the skill to utilize Microsoft Windows based software program associated with the issuance of permits and other fee transactions.

b. Contractors may be terminated if the Government determines contractor services are no longer needed due to unforeseen closures of a park or its major facilities.

c. Inappropriate conduct or unacceptable actions of contractors may be grounds for termination. Examples include, but are not limited to: failure to maintain good working relations with other contractors especially Park Attendants, theft, intoxication on duty, recurring customer complaints, inability to perform contractual responsibilities, failure to maintain a clean and well-groomed appearance and so on.

Appendix A: Work Schedule

FEE BOOTH OPERATION HOURS: 10 am – 8 pm Training

OPEN/CLOSE

Work Days: 10 Work Days: 15

Work Days: 15 Work Days: 14

Work Days: 16 Work Days: 16

Work Days: 16 Work Days: 15

Work Days: 11

GREENVILLE "B" SPECIFICATIONS

Greenville B

The Greenville Campground is a multi-loop campground located near Greenville, in Southeast Missouri. The campground is adjacent to the larger Old Greenville Recreation Area located on the northern end of Wappapello Lake, on the St. Francis River. The spacious campground provides facilities including showers, a playground, and 111 campsites with full hookups, consisting of electric, water, and sewer facilities. The day use portion of the recreation area includes 14 picnic sites, a playground, basketball court, volleyball court, horseshoe pits, day use shelter, boat ramp with courtesy dock.

Training.

There will be two full days of training in operation of the Recreation One Stop reservation system. The first day will be held at the Wappapello Lake Management Office and the second day of training will take place at the campground, live on opening day, with the contractor that normally would have worked that day doing the transactions and the other contractor observing along with a Park Ranger present. This training will take place during the week of opening day and may fluctuate based on availability. Both attendants will receive a full day of pay for each day of the two training days.

10. GENERAL.

f. This contract is to provide a Park Attendant for Greenville Campground at

Wappapello Lake. Each Park Attendant contractor shall provide all the personnel, materials, supplies, parts, tools, equipment, and vehicles except as otherwise specified herein, to perform contractual services during their shift, which will be four (4) days on and four (4) days off, dates are defined in (See Appendix A) the Work Schedule. The Work Schedule will be based upon the campground opening/closing dates for subsequent optional years. The campground

g. Attendants will perform specific duties daily to implement the reservation program in limited to the following: reservation check-in, check outs, making reservations on the

Recreation One Stop Reservation System (R1S), collecting fees, operation of a computer based park management system, furnishing visitors information and brochures, assuring proper use of facilities, and maintaining quiet hours (report violations to Park Rangers), maintaining current on-site records, posting reservable facilities (when applicable), checking site availability for customers, check-in registration processing, receiving daily arrival reports, etc. Attendants utilizing the nationwide web-based computer system will be oriented and trained on all aspects of the campground management program by the Government. Specific duties and procedures will be detailed and further defined through pre-work training provided by the Government. Attendants will not take advance reservations over the telephone.

Attendants will be responsible for providing advance reservation services for current customers, as directed by the Government representative. Basic computer skills will on a government-furnished computer using a keyboard and/or mouse).

h. It may be necessary for the Contractor to move camping equipment from the supply a different site, with limited facilities, for the contractors use at no charge

i. Contractors are prohibited from unilaterally terminating, abandoning or prematurely

j. Award will be made to the responsible bidder whose proposal is found to be most

11. WORK TO BE PERFORMED.

p. Funds Accountability: Park Attendants shall be responsible for accounting procedures made to the contractor until all funds and permits are reconciled. Any shortage of

q. Accountability: Park Attendants shall accept cash, checks issued through United and enter data on the campground computer, recording the transaction and printing the permit. All checks upon receipt (including cashier’s checks) will be endorsed upon receipt by stamping with the appropriate stamp supplied by the Government.

r. Fee Collection: Park Attendants shall collect use fees for camping, visitor, and any accounting of funds, and the administration of the reservation and user fee program will be computerized. Park Attendants are required to have sufficient cash and change on hand (not to exceed $100) to make necessary change. Campground Park Attendants are responsible to insure that amounts collected balance with the receipts of sales issued. When Park Attendants transfer deposit receipts to Corps Rangers or other authorized Corps employees, a receipt for such transfers must be obtained.

When personal checks are used for payment, the park attendants shall assure that the check is (1) a first party instrument, (2) made payable to the Recreation One Stop, (3) in the exact amount of the fee, and (4) annotated to show user's home address,

s. Credit Cards: Park Attendants shall accept Corps approved credit cards for payment

t. Other fees: Park Attendants shall collect and account for other fees, such as but not

u. Refund requests/credit vouchers: Park Attendants shall handle refunds and credit

v. Audits: Park Attendants will be audited as deemed necessary.

w. Fee Booth Operation: Park Attendants may be required to issue user permits, annual post reservations (where applicable), answer questions and distribute pamphlets,

6. Park Attendants shall secure and lock the Fee Booth when it is left unattended. If fee money is left in the Fee Booth, it must be locked in an approved field safe or vault, be in the possession of authorized personnel, or otherwise safe-guarded in a manner. No campers, visitors, or any unauthorized persons shall be allowed to enter the Fee Booth. PARK ATTENDANTS SHALL NOT DUPLICATE

PASSES, ETC).

7. Park Attendants shall advise all park users to utilize developed facilities, to park parking spaces. This information is to be provided ahead of time. Park attendants are not to enforce Title 36, instead report problems to a ranger. Record the site

8. Park Attendants shall always keep the Fee Booth clean and orderly, which outside the booth. (See Attachment B Cleaning Standards). Park Attendants shall not make or erect any signs or barricades, or perform alterations to the Fee Booth, campsites, restrooms, shower houses, or any other facilities without prior approval from the CO/COTR. Tobacco use and pets are prohibited in the Fee Booth. Additional cleaning and sanitization standards may

9. The portable two-way radio shall be turned on and in the Park Attendant’s to maintain communications with on duty Park Rangers. While Park Attendants

10. A Daily Arrival Report (R1S) will be generated at the end of each day and left in the fee booth for patrolling Park Rangers. A daily logbook will be maintained to

x. Reservations: The Recreation One Stop System (R1S), provided by the Government service contractor, will provide advance reservation services for campsites and picnic shelters through a nationwide computer system, and other reservable facilities in the (R1S) inventory. These services include, but are not limited, to the following:

receiving reservation requests, bookings, collecting, and processing fees, cancellations, changes, refund and credit requests, and transmitting reservation

y. Park Inspections: Park Attendants shall inspect the park before and after their shift to the status of occupancy throughout the campground. Park Attendants shall inspect and know what is going on in their park before and after their shift begins and ends.

Park Attendants are to have their computer booted up; campground checked and be ready to work with customers at the window at the time their shift starts. This

z. Disturbances: Park Attendants shall immediately report all disturbances or violations promptly to the CO/COTR all significant incidents occurring in the campground such

aa. Quiet Hours: Accommodate late arrivals or if full, direct them to other nearby park of quiet hours. Quiet hours begin at 10:00 p.m. until 6:00 a.m., all visitors are required to leave the park by 9:00 p.m. Registered campers will be allowed to ingress

bb. Maintenance problems: Park Attendants shall direct users to alternate facilities. All

cc. Cooperation: Park Attendants shall cooperate fully with Corps employees who are on area. Allow Corps employees to utilize, for Government business, telephone or radios furnished by the Government. Contractors shall maintain congenial relationship with each other, including verbal and written communications as necessary to comply with the terms of the contract. Contractors shall not direct the performance of another

dd. Contractor Pets: Only service animals are allowed in or near the gatehouse. No are responsible for daily clean up and proper disposal of pet waste around their campsite and within the park. The COTR may require the removal of pets that are disruptive and impact park operations (barking dogs, aggressive behavior etc.). Dog pens, poultry cages, or similar facilities for the raising of animals will not be permitted. House pets may be permitted if first approved by the COTR. Pets shall always be under physical restraint. The City of Greenville has ordinances in place prohibiting the possession of Pit-Bull Terriers or other Pit-Bull breeds within city

12. ATTENDANT REQUIREMENTS.

j. Basic Requirements: Must be at least 21 years of age. The Park Attendant must be

k. Housing: The Park Attendant may reside in a self-contained camper or motor home campers such as restored buses or mobile homes typically used as permanent residences shall not be used. The camping trailer or motor home shall be approved by the COTR. Always maintain the campsite in a clean and sanitary condition where the park attendant camper is parked. If semi-permanent equipment or utility cords are placed by attendant that results in the inability for the project mowers/lawn trimming service to service the site, the attendant will be responsible for maintaining trimming on their campsite. Upon completion of the contract, the campsite shall be left clean and in good repair. Any exterior furniture, tents, storage boxes, or anything around the camper unit must have prior approval of the COTR before placing. The Park Attendant may not have more vehicles and equipment than the site is designed to accommodate. Arrangements may be made with the Wappapello Lake Project Office

l. Pre-work Conference/Orientation: Park Attendants are required to attend a pre-

Engineers regulations, operating procedures, introduction to park management program, computer instructions, operating procedures and fee collecting instructions.

The dates for this training session will be prior to the opening date of the campground (Appendix A). It is recommended that the spouse of the person, or partner, who

m. Absentees: Payment will not be made for days not worked. The CO or COTR should

n. Optional Hours: The Contractor must submit prices on the additional 30 days in the

CO/COTR if any of the other Park/Roving Park Attendants are unable to cover absences as necessary for any contractor with unexpected circumstances and/or absences. These hours may be utilized at any campground on the Wappapello Project.

o. Conduct of Park Attendants: Park Attendants shall conduct themselves in an orderly or non-professional manner. No alcoholic or intoxicating beverages or substances, illegal drugs or controlled substances not prescribed by a physician shall be possessed or consumed by or under the influence during established duty hours. Any Park Attendant found to be under the influence of the above described substances or otherwise in violation of the restrictions contained in this paragraph while on duty

p. Tact, Diplomacy, and Courtesy: Park Attendants shall exercise tact, diplomacy, and regulation enforcement personnel and shall not argue with, threaten, or badger uncooperative visitors. Personal appearance shall be neat and clean at all times.

q. Inspection: Park Attendants will be inspected on their performance on a monthly basis. The COR/COTR will inspect and document any issues that occur during the contract period. (See Appendix C). The Quality Assurance Surveillance Plan (QASP) in (Appendix D) will be used to ensure required performance standards or service levels as defined in this contract are achieved by the contractor.

r. Surety Bonds: The contractor is required to furnish the CO/COTR proof of such bond bond is furnished. The Contractor has the option, instead of furnishing a security bond of:

4. Depositing certain United States bonds or notes in an amount equal at their par value to the penal sum of the bond or;

5. Furnishing a certified cashier’s check, bank draft, Post Office money order, or

6. Furnishing an irrevocable, unconditional letter of credit.

13. SUPPLIES.

6. A site for a self-contained camper or motor home with electrical and potable equipment will be provided and will be hand receipted. Any telephone provided by the Government is for business use only, such as administering the reservation program or in cases of emergency. The Park Attendants shall

7. Permit forms, computer equipment and related supplies, information

8. Park Attendant identification and appropriate signs and markers.

9. Personal computer with screen and printer and orientation in its use.

10. A safe for storing funds collected.

The items the Park Attendants shall furnish include but are not limited to stapler,

14. PAYMENTS: The contractor shall be paid monthly, upon submission of proper invoices, be submitted in original at the end of the month to include services rendered during the preceding month. The invoice shall contain contract number, unit price, and amount.

Payment will be computed on the number of days worked. Should the contractor fail to provide services to the areas designated by the contract, the Government shall have the right to deduct the cost from payment due to the Contractor. Deductions will be based on the Price Schedule, or the cost to the Government to provide the services. The Government shall have the right to perform any services not performed by the Contractor and to deduct the Government’s cost from payment to the Contractor. Acceptance of payment shall be final and conclusive. No payment will be made for any work not performed.

15. SAFETY: All work shall be performed in accordance with safety requirements set forth

Manual”. EM 385-1-1 and its changes are available at https://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_ 385-1-1.pdf . The Contractor shall be responsible for complying with the current editions and changes posted on the web as of the effective date of this solicitation. Any unsafe work and or actions will be stopped immediately. The Contractor shall submit a “SAFETY EXPOSURE REPORT” that identifies the total number of hours worked.

16. ACCIDENT PREVENTION PLAN (APP): The contractor is required to furnish an https://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_ 385-1-1.pdf . to the CO/COTR prior to beginning work. EM385-1-1 ALSO REQUIRES

AT LEAST TWO WORKERS/SHIFT (IF APPLICABLE) TO BE CERTIFIED IN CPR

AND FIRST AID.

17. ACTIVITY HAZARDOUS ANALYSIS (AHA) PLANS: This AHA identifies potential hazards that may be encountered and preventative measures to be taken during the performance of Park Attendant duties as outlined in these specifications. The purpose of these plans is to keep the contractor and our visitors safe and to prevent accidents and/or

18. SCHEDULE: Park Attendants may reside in the campground during the term of the contract. A schedule of workdays and hours is contained in Appendix A. The schedule is subject to change at the discretion of the CO/COTR. On scheduled performance days, the park attendant station (gatehouse) must be continuously staffed during hours outlined in

19. TERMINATION: Contractors shall be notified in writing of any serious or recurring will inspect and document any issues that occur during the contract period. (See Appendix C). The Quality Assurance Surveillance Plan (QASP) as defined in Appendix D will be used to ensure required performance standards or service levels as defined in

a. This contract may also be terminated if the contractor cannot demonstrate the skill to utilize Microsoft Windows based software program associated with the issuance of permits and other fee transactions.

b. Contractors may be terminated if the Government determines contractor services are no longer needed due to unforeseen closures of a park or its major facilities.

c. Inappropriate conduct or unacceptable actions of contractors may be grounds for termination. Examples include but are not limited to: failure to maintain good working relations with other contractors especially Park Attendants, theft, intoxication on duty, recurring customer complaints, inability to perform contractual responsibilities, failure to maintain a clean and well-groomed appearance and so on.

Work Days: 7 Work Days: 12

Work Days: 15 Work Days: 15

Work Days: 14 Work Days: 16

Work Days: 12

PEOPLES CREEK SPECIFICATIONS

Greenville B

The Greenville Campground is a multi-loop campground located near Greenville, in Southeast Missouri. The campground is adjacent to the larger Old Greenville Recreation Area located on the northern end of Wappapello Lake, on the St. Francis River. The spacious campground provides facilities including showers, a playground, and 111 campsites with full hookups, consisting of electric, water, and sewer facilities. The day use portion of the recreation area includes 14 picnic sites, a playground, basketball court, volleyball court, horseshoe pits, day use shelter, boat ramp with courtesy dock.

Training.

There will be two full days of training in operation of the Recreation One Stop reservation system. The first day will be held at the Wappapello Lake Management Office and the second day of training will take place at the campground, live on opening day, with the contractor that normally would have worked that day…