SOLE SOURCE Notice of Intent FBO.DOC

The Army Contracting Command-Aberdeen Proving Ground (ACC-APG), Fort Huachuca Division intends to award a sole-source contract under the authority 41 U.S.C. 1901(e)(2), 10

U.S.C. 2304(f), and FAR 13.106–Simplified Procedures for Voice Mail Maintenance to Callware Technologies Inc. located at 8871 S. Sandy Pkwy Ste.200, Sandy UT 84070-6430. The requirement is for Callegra voicemail, auto attendant, speech cognition and which consist of the following:

The contractor shall provide Tier II and Tier III support as needed 24/7/365. This enhanced service support enables Tier I technicians immediate access to support personnel. The software is proprietary, which prevents the NEC personnel from working on the system. Provides Level One support plus on-site service, if necessary, as determined by CTI’s Enhanced Services technicians to install any new Callegra.UC software version upgrade at no additional charge for the Callegra.UC software version upgrade as they are released and requested by Fort Leonard Wood. If CTI’s Enhanced Services technicians determine that on-site service is required, the on-site service visit will include CTI’s Enhanced Services labor without additional charge if sustainment services are current at the time the on-site service is required. Travel expenses for on-site service including airfare, hotel, rental car and per diem are not included and would constitute an additional charge. When Fort Leonard Wood elects Level Two Sustainment in order to receive free Callegra.UC version upgrades and once a Callegra.UC software version upgrade is provided at no charge Fort Leonard Wood cannot downgrade their Sustainment to Level One unless they pay for the free Callegra.UC software version upgrade on a prorated basis as part of the purchase price of the Level One Sustainment downgrade. (Callegra.UC software version upgrade price minus the difference in price between Level One verses Level Two equals the cost to downgrade to Level One Sustainment from Level Two). The same formula applies in reverse if Level One Sustainment is purchased after the initial manufacturer’s 12-month Level Two Sustainment and Fort Leonard Wood wishes to upgrade back to Level Two Sustainment in order to receive free Callegra.UC software version upgrades.

The contract will consist of a twelve month base period beginning 15 September 2020 through 14 September 2021. The North American Industry Classification System (NAICS) code is 561421. This Notice of Intent to award a Sole Source Contract is not a request for competitive proposals. Any responses or inquiries to this notice must demonstrate clear and convincing evidence that competition will be advantageous to the Government. All information received from this notice shall be used for planning and market research purposes only. The determination to refrain from competing proposed contracts based on responses to this notice is solely within the discretion of the Government. The Government will not pay for the preparation of any information submitted or use of such information.

Acknowledgement of receipt of responses will not be made, nor will respondents be notified of the evaluation of the information received. Interested parties may express interest and provide a capability statement no later than 11 September 2020, 9:00 AM Arizona Time (Arizona does not observe Daylight Savings Time). Responses should be addressed to rhonda.k.gill.civ@mail.mil Commercially Hosted Data Servers, Army Contracting Command - Aberdeen Proving Ground (APG), Contracting Office Address:

ACC-APG, Huachuca Division Building 61801, Room 3413 Fort Huachuca, AZ 85613-7070

Place of Performance:

Fort Huachuca, AZ 85613-7000 Primary Point of Contact: Rhonda Gill

Purchasing Agent rhonda.k.gill.civ@mail.mil Phone: (520)-533-5269