SOL-72061725R00002 PROGRAM CYCLE COORDINATOR (USPSC RESIDENT HIRE) PRO..pdf

SOLICITATION NUMBER: SOL-72061725R00002

ISSUANCE DATE: November 05, 2024

CLOSING DATE/TIME: December 4, 2024, 16:45 PM Kampala Time

Subject: Solicitation for Resident Hire US Personal Service Contractor

Dear Prospective Offerors:

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1 - (IV) Submitting an Offer of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

USAID will evaluate all offerors based on the stated evaluation criteria. USAID encourages all individuals, including those from disadvantaged and under-represented groups, to respond to the solicitation.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

Any questions must be directed in writing to the Point of Contact specified in Attachment 1 at: kampalausaidjobs@usaid.gov

Sincerely, Donald Brady

Supervisory Executive Officer mailto:kampalausaidjobs@usaid.gov

Solicitation SOL-72061725R00002

ATTACHMENT 1

I. GENERAL INFORMATION

1. SOLICITATION NO.: SOL-72061725R00002

2. ISSUANCE DATE: November 5, 2024

3. CLOSING DATE/TIME FOR RECEIPT OF OFFERS: December 4, 2024, 4:45 PM Kampala Time

4. POINT OF CONTACT: EXO and HR Specialist at: kampalausaidjobs@usaid.gov

5. POSITION TITLE: Program Cycle Coordinator (Resident Hire – US Personal Service Contractor

(USPSC))

6. MARKET VALUE: $88,520 - $115,079, equivalent to GS-13.

Final compensation will be negotiated within the listed market value.

7. PLACE OF PERFORMANCE: Kampala, Uganda with possible domestic travel as stated in the Statement of

Duties. The contractor may be authorized to telework or remote work only from a location within the country of performance, in accordance with Mission policy. Telework or remote work from outside the country of performance may only be authorized in certain situations in accordance with the terms and conditions of the contract.

8. PERIOD OF PERFORMANCE: The base period will be two years, estimated to start on or about November

2024. Based on Agency need, the Contracting Officer may exercise three one-year periods for dates estimated as follows:

Base period TBD – two year period

Option period 1 TBD – one year period

Option period 2 TBD – one year period

Option period 3 TBD – one year period

9. ELIGIBLE OFFERORS: United States (U.S.) citizen or Resident Alien – resident in Uganda.

10. SECURITY LEVEL REQUIRED: The successful offeror must obtain a U.S. Government Employment

Authorization/Facility Access only.

11. STATEMENT OF DUTIES:

General Statement of the Purpose of the Contract.

USAID/Uganda is seeking a qualified candidate to serve under a Resident Hire U.S. Personal Services Contract as

Program Cycle Coordinator responsible for supporting the Program Office to implement the program cycle.

The Program Cycle Coordinator will support the Program Office to implement the program cycle - including supporting budget functions, developing/facilitating design and procurement plans, results frameworks, scopes of work, monitoring, serving on Technical Evaluation Committees - as well as spearheading and participating in

Monitoring, Evaluation and Learning (MEL) functions. S/he will possess in-depth knowledge of U.S. Government policies and foreign assistance programming to support a variety of Mission needs. S/he may assist with activity monitoring in the field, take on special projects, and provide in-depth analysis of issues and trends on an as-needed basis, expanding USAID Uganda’s ability to effectively manage its portfolio.

The Specialist reports to the Supervisory Program Officer or designate.

Statement of Duties to be Performed.

The Program Cycle Coordinator will support the planning and development of programs, projects, and activities. The incumbent will ensure compliance with Automated Directive Systems (especially 200 series) and the relevant Mission

Orders on Project and Activity Design, Budget, Performance Management, and Mission Delegation of Program

Authorities. This could include:

● Provide expert policy guidance, review and technical support to the Program Office and Mission technical offices, in all aspects of strategy, project, and activity design.

● Facilitate the development of programmatic designs throughout the Mission. The Program Cycle Coordinator will support compliance with the Mission Order on Activity Design and Implementation. The incumbent will work with designated design teams to ensure that they develop and follow sound design plans, and develop robust, evidence-based programs in a timely manner.

● Provide informed professional guidance and input to the content and implementation process of MEL.

o Work with the Knowledge Management Specialist to ensure that evidence (generated by USAID and others, both inside and outside Uganda) is used to inform new activity designs.

o Support CORs/AORs in conducting closeout reviews of activities and sharing key findings to inform subsequent programs.

o Support technical offices in conducting site visits, documenting and following up on learnings from site visits including points of internal and external collaboration.

o Reviewing and analyzing annual and quarterly reports and partner contingency plans, and facilitating discussions with key stakeholders (activity managers and partners) about adaptive measures

● Serve as non-voting member on Technical Evaluation Committees, reviewing proposals and applications in response to Mission solicitations, on an as-needed basis;

● Support the development and/or maintenance of procurement planning documents.

● Providing input into key USAID documents, such as the Operational Plan, the Congressional Budget Justification, Performance Plan and Report etc.

POSITION ELEMENTS

Post Entry Training: USAID training in the areas of project and activity design, gender, environmental compliance, monitoring, evaluation and learning (MEL), and budget will be provided as needed. The Coordinator will be provided additional formal and/or on-the-job training in the ADS, FAR, AIDAR, and Mission and Office operating and administrative procedures. On-the-job training and any other courses, as considered appropriate, will be provided based on the availability of course offerings, and availability of funds. The Specialist will have a formal Individual

Learning and Training Plan (ILTP).

Available Guidelines: The Automated Directives System provides guidelines on USAID operations. This includes

Automated Directives System (ADS), Mission Orders, Management Notices, Foreign Assistance Act, FAR, AIDAR, 22 CFR 226, Mission Orders, Administrative Notices, and Agency Notices. In instances not covered by written guidelines, the incumbent will use her/his professional, well-informed judgment with full knowledge and understanding of nature and goals of the position and of the program budget. The incumbent must use substantial judgment to interpret for Mission staff Agency guidelines, requirements, and agency policy and is expected to be a resource for Mission staff having questions about these guidelines.

Exercise of Judgment: The Coordinator is expected to exercise professional and sound technical judgment when working with both internal and external USAID Program Office customers. The job holder is also expected to analyze requests from USAID/Washington D.C. directives, and policies and provide thoughtful information on their impact on the Mission and technical teams. The Specialist is expected to uphold the highest of professional standards, and perform all duties with integrity.

Authority to Make Commitments: The Program Cycle Coordinator has no authority to make commitments or decisions on behalf of USAID or the USG. The Program Cycle Coordinator will not serve as Agreement Officer

Representative or Contracting Officer Representative.

Nature, Level and Purpose Of Contacts: Contacts are maintained with all levels of Mission and U.S. Embassy personnel, and with high level officials in the Government of Uganda and high levels in other donors, IPs, NGOs, and the private sector to obtain and provide information relevant to program activities and for purposes of project implementation and evaluation. Contacts are maintained to obtain and exchange information and coordinate development assistance efforts.

Supervisory Relationship.

The Communications Specialist reports to the Supervisory Program Officer or designate.

Supervisory Controls.

No supervision of USAID staff will be exercised.

Sunday Pay: Sunday pay is not authorized under this contract.

Support Items: During the time the Program Cycle Coordinator is working within USAID/Uganda, they will be provided with an office space, computer, printer and necessary office supplies and equipment. If s/he works remotely, then this logistical support would be provided by the contractor.

Travel Requirements: International and domestic travel as specified in the Statement of Work up to 25%.

12. PHYSICAL DEMANDS: The work requested does not involve undue physical demands.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

To ensure compliance with the entire set of this solicitation instructions (please see page 7 to 10 –

III. EVALUATION AND SELECTION FACTORS and IV. SUBMITTING AN OFFER sections), the offer package must be complete and signed–where indicated - and offerors must include in their offers information to demonstrate that they:

(1) have attained the required education level; and

(2) meet the experience requirements, etc.

USAID/Uganda expects to award a personal services contract for a United States (U.S.) Citizen or Resident Alien – resident in Uganda for a two-year base period. Based on Agency need, the Contracting Officer may exercise three one-year contract extension periods.

The successful Offeror must be capable of securing a U.S. Government Facility Access. They must be able to secure a medical opinion of health.

In order to be considered for the position, an offeror must meet the Minimum Qualifications listed below.

Consideration and selection will be based on a panel evaluation of the Evaluation Factors. Offerors meeting the required qualifications for the position will be evaluated based on the information/ documentation presented in the offer.

Additionally, interviews and writing samples may be requested only from the top scoring offerors. Please note that not all offerors will be interviewed or contacted.

USAID reserves the right to conduct telephonic interviews with the highest-ranked offerors and make the interview a deciding factor in selection.

Reference checks will be conducted on those Offerors selected for the interview. The Offeror’s references must be able to provide substantive information about the Offeror’s past performance, skills, and abilities.

USAID reserves the right to obtain from previous employers and other sources - in addition to the ones provided by the offeror - relevant information concerning the Offeror’s past performance, technical knowledge, required skills, including teamwork and team-building experience and may consider such information in its evaluation.

If an offeror does not wish USAID to contact a current employer for a reference check, this should be stated in the offeror’s cover letter, and USAID will delay such reference check pending communication with the offeror.

USAID will not pay or reimburse for any expenses associated with the application, evaluation process (e.g., interviews, writing samples, writing tests) unless expenses are pre-authorized.

The required professional qualifications include the following and offerors must address all the elements as part of their offer in response to this PSC solicitation.

A. EDUCATION

A University degree in International Development, International Relations, Economics, Public Administration or other similar field. Master’s degree is preferred.

B. PRIOR WORK EXPERIENCE:

Must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal service. Examples of qualifying specialized experience include:

● Formulating and implementing policy and guidance on strategic planning, activity planning, and monitoring and evaluation.

● Providing high level guidance and support on the linkages between the budget, foreign policy, operational needs, program implementation and performance.

● Leading technical activities related to Monitoring, Evaluating, and Learning that support the establishment, and/or implementation of international development objectives.

● Engaging and building relationships with a wide variety of stakeholders, including interagency partners, bilateral donors, host government partners and implementing partners.

● Extensive knowledge of USAID policy, systems, processes and regulations, including comprehensive knowledge of USAID program planning and budgeting.

C. KNOWLEDGE:

● Extensive knowledge of USAID policy, systems, processes and regulations, including comprehensive knowledge of USAID program planning and budgeting.

● A thorough understanding of the nature and development impact of cross-cutting issues such as gender, youth, and governance in a developing-country context such as Uganda’s, and how they can influence the longer-term impact of development assistance.

D. SKILLS AND ABILITIES:

● Excellent interpersonal and diplomatic skills to work effectively within a multicultural environment, and with a wide variety of senior managers, peers, customers, and stakeholders.

● A thorough understanding of the nature and development impact of cross-cutting issues such as gender, youth, and governance in a developing-country context such as Uganda’s, and how they can influence the longer-term impact of development assistance.

● Excellent writing and editing skills.

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The

CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The

FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.

The technical evaluation committee may conduct reference checks, including references from individuals who have not been specifically identified by the offeror, and may do so before or after a candidate is interviewed.

Offers will be initially screened for compliance with the solicitation instructions and eligibility in accordance with the selection criteria below.

To ensure compliance with the entire set of this solicitation instructions (please see page 9 to 10

III. SUBMITTING AN OFFER section), the offer package must be complete and signed (hand or electronic signature) –where indicated - and offerors must include in their offers information to demonstrate that they have attained the required education level and meet the experience requirements, etc.

Offerors will be evaluated and ranked based on the information provided for the four Quality Ranking Factors

(QRFs) that must be addressed as required in the supplemental document – Item IV – Submitting an Offer 1

(D).

Offerors must, therefore, address each of the four Quality Ranking Factors (QRFs) in their offer. Top- ranked

Offerors who meet the minimum qualification will be invited for an interview and given a written evaluation.

Management may consider the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

http://www.acquisition.gov/browse/index/far

The four Quality Ranking Factors (QRFs) that must be addressed as required in the supplemental document – Item IV – Submitting an Offer 1 (D) are:

1. SKILLS AND ABILITIES (35 points in total):

● Excellent interpersonal and diplomatic skills to work effectively within a multicultural environment, and with a wide variety of senior managers, peers, customers, and stakeholders. (15)

● A thorough understanding of the nature and development impact of cross-cutting issues such as gender, youth, and governance in a developing-country context such as Uganda’s, and how they can influence the longer-term impact of development assistance. (10)

● Excellent writing and editing skills; (10)

2. PRIOR WORK EXPERIENCE (35 points in total)

Must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal service. Examples of qualifying specialized experience include:

● Formulating and implementing policy and guidance on strategic planning, activity planning, and monitoring and evaluation. (10)

● Providing high level guidance and support on the linkages between the budget, foreign policy, operational needs, program implementation and performance. (5)

● Leading technical activities related to Monitoring, Evaluating, and Learning that support the establishment, and/or implementation of international development objectives. (5)

● Engaging and building relationships with a wide variety of stakeholders, including interagency partners, bilateral donors, host government partners and implementing partners. (5)

● Extensive knowledge of USAID policy, systems, processes and regulations, including comprehensive knowledge of USAID program planning and budgeting. (10)

3. KNOWLEDGE (30 points in total):

● Extensive knowledge of USAID policy, systems, processes and regulations, including comprehensive knowledge of USAID program planning and budgeting. (15)

● A thorough understanding of the nature and development impact of cross-cutting issues such as gender, youth, and governance in a developing-country context such as Uganda’s, and how they can influence the longer-term impact of development assistance. (15)

5. EDUCATION (Pass/Fail):

A University degree in International Development, International Relations, Economics, Public Administration or other similar field. Master’s degree is preferred.

Total Possible Points: 100

Skills and Abilities: 35 points

Prior Work Experience: 35 points

Knowledge: 30 points

Satisfactory Professional Reference Checks – Pass/Fail

Total Possible Points: 100

Evaluation Factor Total – 100 points, and Pass for Education and Reference Checks

IV. SUBMITTING AN OFFER

1. Eligible offerors are required to complete and submit:

A. A signed (hand or electronic signature) offer form AID 309-2, “Offeror Information for

Personal Services Contracts with Individuals,” available at: http://www.usaid.gov/forms.

B. Cover letter clearly indicating the position for which you are applying.

C. Curriculum vitae/resume specifically which MUST include:

(i) Paid and non-paid experience, job title, location(s), dates held (month/year) and hours worked per week for each position;

-- Dates (month/year) and locations for all international field experience must also be detailed;

-- Any experience that does not include dates (month/year), location, and hours per week will not be counted towards meeting the solicitation requirements.

(ii) Specific duties performed that fully detail the level and complexity of the work.

(iii) Names and contact information (phone and email address) of your current and/or previous supervisor(s).

(iv) Education and any other qualifications including job-related training courses, job-related skills, or job- related honors, awards, or accomplishments.

D. Supplemental [separate] document specifically addressing each QRF as outlined in the solicitation.

E. United States (U.S.) citizens or Resident Alien (currently resident in Uganda) must attach a copy of a valid work permit, or special pass, or dependent pass.

F. Sexual Misconduct Self-Certification

G. Offers should be in Adobe Acrobat (.pdf). No other file types will be accepted. All documents should be scanned into one (1) document (one (1) ATTACHMENT) which should not exceed 10MB.

Documents should be arranged and scanned in this order:

(i) Signed (hand or electronic signature) offer form AID 309-2

(ii) Cover Letter

(iii) Completed Curriculum vitae/resume

(iv) Supplemental documents

(v) Valid work permit, or special pass, or dependent pass.

(vi) Sexual Misconduct Self-Certification

H. Submitted offers and documents become the property of USAID and will not be returned.

2. Offers must be received by the closing date and time specified in Section I, item 3, and submitted by email to EXO and HR Specialist at: kampalausaidjobs@usaid.gov Incomplete or late applications will not be considered.

No other form of submission will be permitted (e.g., courier, fax, or hand delivery). The US Government will not be responsible for incomplete/corrupted or missing information in electronic submissions and these applications may not be accepted. USAID will only confirm receipt and print out the electronic submission. USAID will not ensure quality http://www.usaid.gov/forms or completeness of electronic files attached to the e-mails. The Offeror assumes all risk related to an electronic submission. Late offers or delayed electronic submissions will not be accepted.

3. Offeror submissions must clearly reference the Solicitation number on all offeror submitted documents.

For this position, the subject line of the email MUST read:

SOL NUMBER TITLE OF POSITION, LAST, FIRST CANDIDATE NAME

Ex: 72061725R00002 Program Cycle Coordinator, Smith Jose

4. USAID’S ZERO TOLERANCE FOR SEXUAL MISCONDUCT

USAID has a zero-tolerance policy for sexual misconduct with the goal of fostering a respectful, safe, healthy and inclusive work environment. USAID maintains policies and procedures to establish a workplace free of sexual misconduct as described in Agency policy at ADS Chapter 113, Preventing and Addressing Sexual Misconduct.

SELF CERTIFICATION

Offerors must sign a Sexual Misconduct Self-Certification [click at this link to download the form] related to sexual misconduct when submitting the offer. The signed form will be filed in the award file. If the offeror fails to submit a signed certification, the offeror will be determined to be non-compliant to submission requirements and will not be considered for award.

● For the Apparently Successful Offeror: ● If Self-Certification response is “Yes”: In consultation with the Resident

Legal Advisor (RLO) or General Counsel Acquisition and Assistance (GC/AA), the CO will request further details from the offeror. ● Event of False Certification: If the certification provided is found to be false, the offeror may be eliminated from consideration for the award. If the contract has been awarded, the false certification may be grounds for termination of the contract. The action may be punishable to the full extent of the law.

V. LIST OF REQUIRED FORMS PRIOR TO AWARD

Once the CO informs the successful Offeror about being selected for a contract award, the CO will provide the successful Offeror instructions about how to complete and submit the forms relating to:

1. Facility Access

2. Medical Clearances and Certifications

VI. BENEFITS/ALLOWANCES

As a matter of policy and as appropriate, the resident US or Resident Alien contractor will be compensated in accordance with AIDAR Appendix D. The resident US or Resident Aliens are not eligible for fringe benefits, differentials, or allowances. They are eligible for contributions to health insurance and life insurance. Benefits include sick and annual leave as described in AIDAR Appendix D https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf

VII. TAXES

USPSCs are required to pay Federal income taxes, FICA, Medicare, and applicable State Income taxes.

VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs

USAID regulations and policies governing PSC awards are available at these sources:

1. USAID Acquisition Regulation (AIDAR), Appendix D, “Direct USAID Contracts with a U.S. Citizen or a U.S.

https://docs.google.com/document/d/1gBo1axfk8HdtHYV03Q1XhcbTnhZwkyibDQ5iX0olCeo/edit https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf

Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” available at:

https://www.usaid.gov/ads/policy/300/aidar

2. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms. Pricing by line item is to be determined upon contract award as described below:

LINE ITEMS

ITEM NO

(A)

SUPPLIES/SERVICES (DESCRIPTION) (B) QUANTITY

(C)

UNIT

(D)

UNIT

PRICE

(E)

AMOUNT

(F)

0001 Base Period - Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: R497

- Accounting Info:

Appropriation: 72-1922/231031 BBFY Fund: GH-C-

POP/2022/2023

EOCC:1130008

617-DO3-SYS-23-PO.2-01-POP-AO

1 LOT USD TBD USD TBD at

Award after negotiations with

Contractor

1001 Option Period 1 – Compensation, Fringe

Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: R497

- Accounting Info: TBD

1 LOT USD TBD USD TBD at

Award after negotiations with

Contractor

2001 Option Period 2 – Compensation, Fringe

Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: R497

Accounting Info: TBD

1 LOT USD TBD USD TBD at

Award after negotiations with

Contractor

3001 Option Period 3 – Compensation, Fringe

Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: R497

- Accounting Info: TBD

1 LOT USD TBD USD TBD at

Award after negotiations with

Contractor

APPRO: 72-1922/231031 BBFY/FUND: GH-C-POP/2022/2023 EOCC: 1130008 OBLIGATION: 617-DO3-SYS-23-PO.2-01-

POP-AO

3. Acquisition and Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for Personal

Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs.

AAPD/CIB

No.

Title/Issued Date Subject Category

AAPD 22-02

(PDF 327

KB)

Telework and Remote Work Policy for U.S. Personal

Services Contracts with Individuals – July 13, 2022

Personal Services

Contracts

AAPD 21-01

(PDF 220K)

Applicability of FAR 4.21 to USAID Personal Services

Contracts with Individuals Under the AIDAR Appendices D and

J – March 26, 2021

Acquisition Management http://www.usaid.gov/forms http://www.usaid.gov/work-usaid/aapds-cibs.

https://www.usaid.gov/work-usaid/aapds-cibs/aapd-22-02 https://www.usaid.gov/work-usaid/aapds-cibs/aapd-21-01

AAPD/CIB

No.

Title/Issued Date Subject Category

AAPD 10-01

(PDF 47 kb)

Personal Services Contracts: Changes in USG Reimbursement

Amounts for Health Insurance and Physical Exam Costs –

01/08/10

Personal Services

Contracts

AAPD 06-08

(PDF 35 kb)

AIDAR, Appendices D and J: Using the Optional Schedule to

Incrementally Fund Contracts – JUNE 23, 2006

Personal Services

Contracts

4. Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical Conduct for Employees of the Executive

Branch,” available from the U.S. Office of Government Ethics, in accordance with General Provision 2 and 5

CFR 2635. See https://www.oge.gov/web/oge.nsf/OGE%20Regulations.

5. PSC Ombudsman. The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information:

https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman

The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.

6. FAR Provisions Incorporated by Reference.

52.204-27 Prohibition of ByteDance covered application JUN 2023

[END SOLICITATION]

https://www.usaid.gov/work-usaid/aapds-cibs/aapd-10-01 https://www.usaid.gov/work-usaid/aapds-cibs/aapd-10-01 https://www.usaid.gov/work-usaid/aapds-cibs/aapd-06-08 https://www.usaid.gov/work-usaid/aapds-cibs/aapd-06-08 http://www.oge.gov/web/oge.nsf/OGE%20Regulations http://www.oge.gov/web/oge.nsf/OGE%20Regulations http://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman mailto:PSCOmbudsman@usaid.gov