Software Support PWS dated 9Apr26.pdf
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- Keesler AFB Sources Sought - Software Support
- Solicitation number
- FA301026SoftwareSupport
About this file
This is a Performance Work Statement (PWS) for Omnissa Horizon software support services at Keesler Air Force Base in Mississippi, prepared by the 81st Communications Squadron and dated 9 April 2026.
The contractor shall provide independent assessment, analysis, consultation, and support for Omnissa Horizon software components supporting a Virtual Desktop Infrastructure (VDI) environment. The VDI infrastructure consists of a four-node Dell/EMC VxRail cluster, 60 Dell Optiplex 3000 thin clients, Broadcom vSphere Client and vCenter Server Appliance, Omnissa Horizon 8, Dynamic Environment Manager, Apps Volume Manager, and Microsoft FSLogix applications. The system currently uses PC-over-IP (PCoIP) protocol across a 10 GB network backbone to support the Keesler AFB Emergency Operations Center in Buildings 4213 and 4330. The contractor shall provide remote assistance and telephone support with minimal downtime to prevent interruption of EOC operations.
Key objectives include: providing 50 hours of ad hoc operational support and proactive project work (with unused hours rolled over to subsequent annual renewals); conducting an initial independent technical assessment with forward-looking recommendations for modernization, security enhancement, and long-term sustainment; implementing the Omnissa Blast Extreme protocol to replace the PCoIP protocol before its 2028 end-of-support date; providing technical support and remote assistance to resolve service degradation and sustain operational health and performance; and performing follow-up technical assessments and optimization reviews to ensure the VDI meets evolving operational needs and mission goals of the EOC and key stakeholders.
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Performance Work Statement (PWS)
OMNISSA HORIZON SOFTWARE SUPPORT
KEESLER AIR FORCE BASE (AFB), MISSISSIPPI
9 April 2026
Prepared By
81st Communications Squadron 510 H. Street
Keesler AFB, MS 39532
Provide independent assessment, analysis, consultation and support of the Omnissa Horizon software components used in the current Virtual Desktop Infrastructure (VDI) at Keesler Air Force Base (AFB), Mississippi (MS).
The VDI environment hardware consists of a four-node Dell/EMC VxRail cluster and 60 Dell Optiplex 3000 thin clients. The VDI environment utilizes Broadcom’s vSphere Client, vCenter Server Appliance (VCSA); Omnissa’s Horizon 8, Dynamic Environment Manager, Apps Volume Manager; and Microsoft’s FSLogix software applications. PC-over-IP (PCoIP) protocol is used for network communication between thin clients and internal system components via a 10 GB network backbone. The VDI directly supports Keesler AFB’s Emergency Operations Center (EOC) in Buildings 4213 and 4330.
The Contractor shall provide remote assistance and telephone support to meet the requirements as stated in this SOO. The Contractor shall provide analysis, assessment and consultation with limited down time or scheduled down time to minimize interruption of EOC activities. The contractor shall achieve the following objectives:
• Provide 50 hours of Ad Hoc support. Hours can be used for operational support requests and proactive project work. Unused hours shall be rolled over to subsequent annual renewal agreements.
• Provide an initial independent technical assessment of the current VDI architecture. The objective is to receive expert analysis and forward-looking recommendations that support modernization efforts, enhance security posture, and ensure long-term sustainment.
• Implement the use of the Omnissa Blast Extreme protocol to replace the currently used PCoIP protocol which reaches end of support in 2028.
• Provide technical support, and remote assistance to resolve degradation of service, and implement improvements to sustain the VDI’s operational health and performance.
• Perform follow-up technical assessment and optimization review to ensure the VDI meets the evolving operational needs and mission goals of the Keesler AFB Emergency Operations Center (EOC) and other key stakeholders as needed.
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