Revised_Solicitation___SIS400-15-R-9232..doc

Solicitation DOCUMENT

Mobile Communication SERVICES

Solicitation NO. SIS400-15-R-9232 American Consulate General

General Services Office – Procurement

4 HaGalgal Street

Talpiot, Jerusalem

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number SIS400-15-R-9232, Prices, Block 23

· Continuation To SF-1449, RFQ Number SIS400-15-R-9232, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment # 1 Handset type information and pricing sheet.

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

· Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SF-1449

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER SIS400-15-R-9232

PRICES, BLOCK 23

I.

SCOPE OF CONTRACT

The Contractor shall provide mobile communication/information services to the Consulate of the United States of America in Jerusalem and its affiliated offices in Israel and Palestine. The objective of this solicitation is to optimize the communication budget of the Consulate by reducing the cost of mobile communications at the required service quality. This optimization will be achieved with the following types of communication:

1- Mobile-to-Mobile Communication (Phone and Data)

2- Mobile-to-Landline communication.

The prices listed below shall include all labor, materials, overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

II.

PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with 4 one-year options to renew.

III.

PRICING

1. The Contractor shall provide the services for the base period of the contract at the rates shown in Section 3 and any option years exercised by the U.S. Government.

2. The quantities of supplies and services specified in the Schedule are estimates only and are not guaranteed by this contract.

3. The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in the Schedule. The Government may issue orders requiring delivery to multiple destinations, or performance at multiple locations. Except as specified in the Delivery-Order Limitations clause, there is no limit on the number of orders that may be issued/ordered.

4. Prices shall remain firm and fixed for the entire duration of the contract. Economic price adjustments are not authorized under this contract.

5. The prices listed below shall include all labor, materials, overhead, and profit.

6. All packages shall remain as options to be available based on the Government’s requirements and needs.

7. All packages/plans that do not include internet/data shall have restricted access to internet surfing at no additional charge.

8. VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. The amount of VAT to be charged is 18%. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is included in each performance period. The portions of the solicitation subject to VAT are:

3. a. BASE YEAR PRICING

3.a.1 Cellphone Plan

2. Unlimited minutes, including inter-connect fees, of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s network.

3. Unlimited SMS, including inter-connect fees, within Israel, to Palestine, Europe and the USA, while on the provider’s network.

Total Price for Base Year

(12 months)

NIS _______________

3.a.2 Smart Phone Plan I

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

Total Price for Base Year

NIS _______________

3.a.3 Smart Phone Plan II

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

4. 600 units (Minute/SMS) of international roaming, from networks other than the provider’s network, throughout the world*.

5. 1GB of international data roaming, from networks other than the provider’s network, throughout the world*.

Total Price for Base Year

NIS _______________

* Throughout the world: including Palestine and Jordan.

3.a.4 Clone Phone Plan (same line number cloned to another sim card)

Total Price for Base Year

NIS _______________

3.a.5 USB Stick Modem/ Device

3.a.6 Data Plan for Tablets and Net-On-Keys

2. Unlimited Data within Israel (while on the provider’s network); including SIM Card.

1GB of international data roaming (on networks other than provider’s network) throughout the world*.

*Throughout the world: including Palestine and Jordan.

3.a.7 Hands-Free Package

3.a.8 International Calls originating from all Devices (beyond the package).

Calls originating from all instruments from below countries to Israel

(The Estimated minutes multiplied by the Operator’s International Rate)

NIS

NIS

NIS

NIS

NIS

NIS

NIS

NIS

· The rates for Washington DC shall be applicable in the resultant contract for all locations in the Continental US.

· The rates for Frankfurt Germany shall be applicable in the resultant contract for all locations in Western Europe

· The rates for Palestine shall be applicable in the resultant contract for all locations in the Mid-East, Africa and the Far East.

· For the purposes of price evaluation this solicitation shall use the negotiated roaming price for Palestine, Germany and Washington DC.

· The Consulate will be offered the lowest tariff publicly available.

During the base year, the Consulate will place orders totaling a minimum on $10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders should not exceed $500,000.00.

3.b. 1st OPTION YEAR PRICING

3.b.1 Cellphone Plan

2. Unlimited minutes, including inter-connect fees, of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s network.

3. Unlimited SMS, including inter-connect fees, within Israel, to Palestine, Europe and the USA, while on the provider’s network.

Total Price for 1st Option Year

NIS _______________

3.b.2 Smart Phone Plan I

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

Total Price for 1st Option Year

NIS _______________

3.b.3 Smart Phone Plan II

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

4. 600 units (Minute/SMS) of international roaming, from networks other than the provider’s network, throughout the world*.

5. 1GB of international data roaming, from networks other than the provider’s network, throughout the world*.

Total Price for 1st Option Year

NIS _______________

3.b.4 Clone Phone Plan (same line number cloned to another sim card)

Total Price for 1st Option Year

NIS _______________

3.b.5 USB Stick Modem/ Device

3.b.6 Data Plan for Tablets and Net-On-Keys

2. Unlimited Data within Israel (while on the provider’s network); including SIM Card.

1GB of international data roaming (on networks other than provider’s network) throughout the world*.

3.b.7 Hands-Free Package

3.b.8 International Calls originating from all Devices (beyond the package) Calls originating from all instruments from below countries to Israel

(The Estimated minutes multiplied by the Operator’s International Rate)

NIS

NIS

NIS

NIS

NIS

NIS

NIS

NIS

· The rates for Washington DC shall be applicable in the resultant contract for all locations in the Continental US.

· The rates for Frankfurt Germany shall be applicable in the resultant contract for all locations in Western Europe

· The rates for Palestine shall be applicable in the resultant contract for all locations in the Mid-East, Africa and the Far East.

· For the purposes of price evaluation this solicitation shall use the negotiated roaming price for Palestine, Germany and Washington DC.

· The Consulate will be offered the lowest tariff publicly available.

During the 1st option year, the Consulate will place orders totaling a minimum on $10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders should not exceed $500,000.00.

3.c. 2nd OPTION YEAR PRICING

3.c.1 Cellphone Plan

2. Unlimited minutes, including inter-connect fees, of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s network.

3. Unlimited SMS, including inter-connect fees, within Israel, to Palestine, Europe and the USA, while on the provider’s network.

Total Price for 2nd Option Year

NIS _______________

3.c.2 Smart Phone Plan I

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

Total Price for 2nd Option Year

NIS _______________

3.c.3 Smart Phone Plan II

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

4. 600 units (Minute/SMS) of international roaming, from networks other than the provider’s network, throughout the world*.

5. 1GB of international data roaming, from networks other than the provider’s network, throughout the world*.

Total Price for 2nd Option Year

NIS _______________

3.c.4 Clone Phone Plan (same line number cloned to another sim card)

Total Price for 2nd Option Year

NIS _______________

3.c.5 USB Stick Modem/ Device

3.c.6 Data Plan for Tablets and Net-On-Keys

2. Unlimited Data within Israel (while on the provider’s network); including SIM Card.

1GB of international data roaming (on networks other than provider’s network) throughout the world*.

3.c.7 Hands-Free Package

3.c.8 International Calls originating from all Devices (beyond the package) Calls originating from all instruments from below countries to Israel

(The Estimated minutes multiplied by the Operator’s International Rate)

NIS

NIS

NIS

NIS

NIS

NIS

NIS

NIS

· The rates for Washington DC shall be applicable in the resultant contract for all locations in the Continental US.

· The rates for Frankfurt Germany shall be applicable in the resultant contract for all locations in Western Europe

· The rates for Palestine shall be applicable in the resultant contract for all locations in the Mid-East, Africa and the Far East.

· For the purposes of price evaluation this solicitation shall use the negotiated roaming price for Palestine, Germany and Washington DC.

· The Consulate will be offered the lowest tariff publicly available.

During the 2nd option year, the Consulate will place orders totaling a minimum on $10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders should not exceed $500,000.00.

3.d. 3rd OPTION YEAR PRICING

3.d.1 Cellphone Plan

2. Unlimited minutes, including inter-connect fees, of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s network.

3. Unlimited SMS, including inter-connect fees, within Israel, to Palestine, Europe and the USA, while on the provider’s network.

Total Price for 3rd Option Year

NIS _______________

3.d.2 Smart Phone Plan I

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

Total Price for 3rd Option Year

NIS _______________

3.d.3 Smart Phone Plan II

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

4. 600 units (Minute/SMS) of international roaming, from networks other than the provider’s network, throughout the world*.

5. 1GB of international data roaming, from networks other than the provider’s network, throughout the world*.

Total Price for 3rd Option Year

NIS _______________

3.d.4 Clone Phone Plan (same line number cloned to another sim card)

Total Price for 3rd Option Year

NIS _______________

3.d.5 USB Stick Modem/ Device

3.d.6 Data Plan for Tablets and Net-On-Keys

2. Unlimited Data within Israel (while on the provider’s network); including SIM Card.

1GB of international data roaming (on networks other than provider’s network) throughout the world*.

3.d.7 Hands-Free Package

3.d.8 International Calls originating from all Devices (beyond the package) Calls originating from all instruments from below countries to Israel

(The Estimated minutes multiplied by the Operator’s International Rate)

NIS

NIS

NIS

NIS

NIS

NIS

NIS

NIS

· The rates for Washington DC shall be applicable in the resultant contract for all locations in the Continental US.

· The rates for Frankfurt Germany shall be applicable in the resultant contract for all locations in Western Europe

· The rates for Palestine shall be applicable in the resultant contract for all locations in the Mid-East, Africa and the Far East.

· For the purposes of price evaluation this solicitation shall use the negotiated roaming price for Palestine, Germany and Washington DC.

· The Consulate will be offered the lowest tariff publicly available.

During the 3rd option year, the Consulate will place orders totaling a minimum on $10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders should not exceed $500,000.00.

3.e. 4th OPTION YEAR PRICING

3.e.1 Cellphone Plan

2. Unlimited minutes, including inter-connect fees, of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s network.

3. Unlimited SMS, including inter-connect fees, within Israel, to Palestine, Europe and the USA, while on the provider’s network.

Total Price for 4th Option Year

NIS _______________

3.e.2 Smartphone Plan I

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

Total Price for 4th Option Year

NIS _______________

3.e.3 Smartphone Plan II

2. Unlimited minutes of calls within Israel, to landlines and mobiles in Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

3. Unlimited SMS within Israel, to Palestine, Europe and the USA, while on the provider’s Network, including the inter-connect fees.

4. 600 units (Minute/SMS) of international roaming, from networks other than the provider’s network, throughout the world*.

5. 1GB of international data roaming, from networks other than the provider’s network, throughout the world*.

Total Price for 4th Option Year

NIS _______________

3.e.4 Clone Phone Plan (same line number cloned to another sim card)

Total Price for 4th Option Year

NIS _______________

3.e.5 USB Stick Modem/ Device

3.e.6 Data Plan for Tablets and Net-On-Keys

2. Unlimited Data within Israel (while on the provider’s network); including SIM Card.

1GB of international data roaming (on networks other than provider’s network) throughout the world*.

3.e.7 Hands-Free Package

3.e.8 International Calls originating from all Devices (beyond the package) Calls originating from all instruments from below countries to Israel

(The Estimated minutes multiplied by the Operator’s International Rate)

NIS

NIS

NIS

NIS

NIS

NIS

NIS

NIS

· The rates for Washington DC shall be applicable in the resultant contract for all locations in the Continental US.

· The rates for Frankfurt Germany shall be applicable in the resultant contract for all locations in Western Europe

· The rates for Palestine shall be applicable in the resultant contract for all locations in the Mid-East, Africa and the Far East.

· For the purposes of price evaluation this solicitation shall use the negotiated roaming price for Palestine, Germany and Washington DC.

· The Consulate will be offered the lowest tariff publicly available.

During the 4th option year, the Consulate will place orders totaling a minimum on $10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders should not exceed $500,000.00.

GRAND ESTIMATED TOTAL OF CONTRACT (INCLUDING VAT):

TOTAL ESTMATED AMOUNT FOR 2nd OPTION YEAR

NIS _______________

TOTAL ESTMATED AMOUNT FOR 3rd OPTION YEAR

NIS _______________

TOTAL ESTMATED AMOUNT FOR 4th OPTION YEAR

NIS _______________

CONTINUATION TO SF-1449

RFQ NUMBER SIS400-15-R-9232

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1.

PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. Contractor-furnished services are to be provided on an indefinite quantity, indefinite delivery basis with delivery to the U.S. Consulate and its affiliated offices in Jerusalem. The Contractor shall provide complete mobile telephones services for the U.S. Consulate in Jerusalem and its affiliated offices in Israel and Palestine. The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the Contracting Officer Representative (COR) must be immediately informed of any problems and their resolution.

Services provided shall include:

· Mobile Telephone Equipment (Optional)

· Calls & Data within Israel and Palestine

· International Calls

· International Roaming

· SMS Messaging

· Voice Mail

· 24-hour Customer Service

1.1 Mobile Telephone Equipment (Optional)

1.1.1 The Government may order cellphone and smartphone devices at its convenience. Contractor shall identify devices and pricing including insurance in attachment # 1 “Handset type information and pricing sheet”. If ordered, the contractor shall coordinate with the COR, the delivery of the equipment at no additional cost to the Consulate.

1.1.2 Hands-Free (permanent car kit)

As part of this contract, when the Government orders a hands-free car kit, the contractor agrees to install at no additional charge the newly ordered Hands-Free Car Kit units in the Official Vehicles. Contractor agrees to un-install at no additional charge the old existing units that shall be replaced by the newly ordered ones. The Hands-Free Car Kit installation units shall be permanent phones that shall have the ability to operate with one SIM Card, up to at least 10 separate phone numbers from existing units. The access of those numbers in each vehicle phone shall be made by use of a punched-in code.

1.1.3. Installation schedule

The Contractor shall schedule in coordination with the COR several concentrated days to install the fixed Hands-Free Kits in official Consulate vehicles. The installations shall take place at Consulate facilities and should be completed within the set period of implementation.

Upon ordering new hands free kit, contractor shall be responsible for removing/uninstalling the existing kits at no additional cost. Contractor shall make sure that:

1. A certified technician approved by the Government will, upon request by the Consulate, visit each building to install new units. The technician shall come within 2 working days of the request.

2. Assembly shall leave no damage to or holes in U.S. vehicles; adaptors and pillow pads (Karit) shall be used compatible with the car model/color.

3. Contractor shall carry all costs related to the installation, including damages to the vehicle.

1.2 Calls & Data within Israel and Palestine

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Israel and Palestine with special consideration to all urban areas and main traffic routes.

1.2.1 National Coverage

The Contractor shall have excellent coverage in all areas around the country, with special emphasis on poor and no reception areas. All areas in Palestine and Israel are essential coverage areas for Consulate personnel. In areas of poor coverage that are essential to Consulate personnel activities, the Contractor will provide a timetable for improving coverage in those areas.

1.2.2 In-building Coverage

The Contractor will make sure that all of the facilities stated below have full network coverage. The Contractor shall provide all of the necessary equipment at no additional cost to the Government to ensure full coverage including basements, parking lots, etc. All improvements will be done by the Contractor at no additional expense to the Government.

List of U.S. Consulate General Facilities:

Post I Compound

18 Agron Road

Jerusalem

Lazarist Monastery

14 Agron Road

Arnona Compound

14 David Flusser Street

Arnona, Jerusalem

GSO Annex

4 HaGalgal Street

Talpiot, Jerusalem.

Marines House

19 Jabotinsky Street

INL Offices

20 Alrov Mamila Avenue

Mamila, Jerusalem

USAID Offices - Jerusalem

7 Alrov Mamila Avenue

Mamila, Jerusalem

USAID Offices – Tel Aviv

Trade Tower

Tel Aviv

America House - Jerusalem

27 Nablus Road

East Jerusalem

America House - Ramallah

Al-Irsal Street / Al Jamil Building

Ramallah

YMCA Parking

6 Washington Street

There shall be complete conductivity in all areas where American Consulate employees reside. These residences are located in Jerusalem, Katamon, Arnona, David’s Village, French Hill, Beit Hanina, Beit Safafa, Wadi El Joz, Old City, Modi’in, Qalandia, Kofor Aqab, Ramallah, Beer Zeit, Taybeh, Bethlehem, Beit Jala, Beit Sahour, Nablus, Jenin and Tul Karem, in addition to other cities/areas in Israel and Palestine.

1.3 International Calls

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other worldwide countries that telephone services are available. There shall be an option to restrict lines to have access to international dialing at no additional charge.

1.4 International Roaming

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within Palestine, Jordan, Egypt, Europe and the USA. There shall be an option to restrict lines to have access to international roaming (voice & data) at no additional charge.

1.5 SMS Messaging

The Contractor shall provide access to around the clock SMS messaging.

1.6 Voice Mail

The Contractor shall provide Voice Mail services in English and local language. A Voice Mail Box shall be prepared for each number separately as per standard practice. At the end of the contract period, if the contract is not renewed, the Contractor shall allow the voicemail service to continue for an additional 60 days. The message will allow the calling parties to be informed on the new number.

1.7 Customer Service

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile communication services through the Contractor’s Project Manager.

2.

INVOICING

(a) The Contractor shall submit monthly invoices in soft copies to the COR. Hard copies of the monthly invoices shall be submitted to the COR at the address shown in paragraph (d) below. This must be done via a courier and not through the post office. A proper invoice must include the following information:

1. A cover page which would include the Client’s name (American

Consulate), the account number, invoice number, invoice date, the period the charges pertain to, and the company’s VAT number. It would have only three charging line items on it:

Price (in NIS) before VAT

VAT

Total with VAT

No other charging line items should be included on the cover page.

2. A cost breakdown of the services to include (in minutes, cost and total): Airtime, SMS, internet surfing, DATA plan, international roaming (charges for airtime, SMS units, and data), fees for other cellular providers and advanced features.

3. A break down per phone indicating the various charges of the phone numbers that belong to the client number. The columns format should look like the following:

Department Name:

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor will send all invoices to the following address:

U.S. Consulate General

USAID

Attn: FMO c/o American Embassy TLV

18 Agron Road

Attn: FMO

Jerusalem 9419003

71 Hayarkon Street

Tel Aviv 63903

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

(f) The Government will provide annual proof of a direct exemption of Value Added Tax (VAT); according to host country VAT laws.

(g) For local VAT purposes, each invoice should state “Original Tax Invoice”.

3.

KEY PERSONNEL

3.1 The Project Manager must be able to converse in English. The Contractor shall assign the below key person who shall be the direct liaison with the COR concerning all work related to this contract. It shall be the Project Manager’s task to direct, schedule, supervise, inspect and test the work under this contract, and to receive instructions from the COR. The Project Manager shall be available Monday through Friday from 08:00 – 17:00, in addition to emergencies on weekends and holidays.

POSITION/FUNCTION

NAME

Project Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4.

PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Israeli country laws.

5.

GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use Government Owned Equipment and Accessories as listed below. The Contractor shall provide a fully functional appropriate SIM card for all existing Government cell-phones and/or smart phones.

5.2 A list of Cell-Phone Types that the Government owns and intends to use with the services provided in this contract:

1. Blackberry Z10

2. iPhone 5 / 5S

3. iPad

4. Mini iPad

5. Samsung tablets

6.

ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

7.

NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8.

DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9.

TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions – Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10.

SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Consulate the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Consulate staff. The U.S. Consulate, at its own discretion, will have the option to take or reject the opportunity.

11.

DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

The Contracting Officer is the only person authorized to give an oral task or delivery order. If a task is given orally, it will be done by the Contracting Officer after funds have been identified and followed up by a written task or delivery order obligating those funds within two (2) days of the oral order. All task and delivery orders will be in written form, state the manner of the work to be performed, and have an issue date and a date by which the work is to be completed.

12.

TRAINING

The Contractor shall provide, at no additional cost, training sessions in English to all U.S. Consulate employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Consulate work schedule.

13.

EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone/SIM card is defective or is being returned, the telephone/SIM card will be exchanged within 2 business days.

13.1 Collecting Broken Units

A messenger supplied by the Contractor will pick up broken units within 24 hours of being called, but not more than twice a week, at no additional cost.

13.2 Returning Fixed Units

1.

All units will be returned or substituted within two business day.

2.

Returned units will be accompanied by a form describing what was fixed.

3.

Service center managers shall approve that each unit is fixed and checked by technicians.

4.

If unit can't be fixed and memory cannot be transferred, the Contractor shall provide a printed memory list with the returned unit.

14.

CUSTOMER SERVICE CENTERS

14.1 The Contractor shall provide a phone number and email address of a Business Service Desk (Moked Iski) for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services. The contractor shall make sure that:

1.

Seven days a week and 24 hours a day, the Help-Desk support and troubleshooting for technical issues shall be available.

2.

A dedicated Technical Support person shall be assigned to manage this contract.

3.

The Project Manager shall be available Monday through Friday from 08:00 – 17:00, in addition to emergencies on weekends and holidays.

4.

More than 90% of the time connectivity is at maximum bit speed and less than three connectivity breakage per month.

5.

Commitment of maximum 60 minutes response time to Consulate and USAID focal point from the Project Manager.

6.

Commitment of maximum 60 minutes response time for Consulate or USAID calls to the Business Service Desk.

7.

Once the issue has been resolved, a notification email shall be sent to the appropriate Communication Center.

15.

SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed. The Contractor shall have a recovery plan in place that shall deal with such occurrences.

16.

TERMINATION OF LINES/PLANS

The Contractor shall not charge any penalty fees for terminating a line/plan during the contract year.

17.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Services.

Performs all mobile communication services set forth in the scope of work.

ATTACHMENT # 01

HANDSET TYPE INFORMATION AND PRICING SHEET

The Government may order cellphone and smartphone devices at its convenience. Contractor shall identify devices and pricing. Contractor shall provide a revised list of models and prices on annual basis upon exercising the option years. All models must meet the minimum requirements for a mid-level range. All units that will be purchased shall have a Warranty and Insurance for ONE YEAR. Devices that are not functioning properly and/or broken, shall be repaired and/or replaced as per the requirement mentioned in Section 1 - Schedule of Services: 13 EQUIPMENT RETURN/DEFECTIVE POLICY. Failure to complete each line may result in the proposal being deemed technically unacceptable, which means the proposal may not be considered for award.

1. CELLULAR PHONE

2. SMART PHONE