MassageTherapy_2014.doc

STATEMENT OF WORK

Sheppard Inn Massage Therapist Concessionaire

1. DESCRIPTION OF WORK

The purpose of this Statement of Work is to describe contractor services for Massage Therapy Services at the Sheppard Inn, Bldg #1603, Rm # 2524, at Sheppard AFB, TX.

No appropriated funds of the United States will become due or be paid to a Contractor by reason of this contract. Monthly payment of a fee from performance of service will be payable to the Non-Appropriated Funds Instrumentality (NAFI) by the 5th of each month. The contract will be administered by the 82d Contracting Squadron on behalf of the 82d NAF Purchasing Office.

2. CONTRACTOR RESPONSIBILITIES

2.1 Operation of Concession:

2.1.1. The contractor will be responsible for providing all equipment and supplies necessary for operating Massage Therapy services. This equipment includes, but is not limited to tables (therapy or other types), chairs, music and sound system, tools of the trade and supplies, as well as all Information Technologies that support scheduling of clients and credit card payments such as web.

2.1.2.

Contractor will be responsible for all cleaning and maintenance of the contractor’s area to ensure compliance with all public health requirements. The contractor will comply with any federal or military publication relating to public health or otherwise relevant to this contract.

2.1.3.

Contractor will be responsible for maintaining massage therapy services available by appointment to the public a minimum of forty (40) hours a week at the Sheppard Lodging, a minimum of six days a week. It is the contractor’s discretion to set the schedule to meet minimum operating requirements. Sheppard Lodging expected hours of operation are open 7 days a week, 0500 to 2300 Monday-Friday, and 0800-2000 Saturday and Sunday. Hours are always subject to change. Contractor will be responsible for setting their own appointments with individual customers.

2.1.4 The Contractor may open for service on federal holidays if the Sheppard Lodging is open, but is not required to do so. Sheppard Lodging is open limited hours every federal holiday with the exception of Christmas, Thanksgiving, and New Year’s Day when the center is closed. The Sheppard Lodging Director must approve any reduction in schedule beyond the approved federal holidays.

2.1.5 All Contractor initiated advertising, signage, promotional materials, and etc. will be at the Contractor’s expense and must be submitted to the Sheppard Lodging Manager (82 FSS/FSVL) for approval before publication, distribution, and/or posting of advertising, signage, and promotional materials. The Contractor advertising must conform to 82 FSS marketing program requirements. The Contractor will provide pricing and service information for signage to be displayed in Sheppard Lodging main traffic areas upon award of contract.

2.2 Contractor Concessions

2.2.1 Contractor will be allowed to sell massage therapy lotions or related products. The display should be professional in appearance with a clearly visible price for each item. There will be no products sold that duplicate what is available at the base AAFES (the Base Exchange) or the Base Commissary. These items will be on a list that will be provided to the contractor upon contract award. The Government reserves the right to approve or disapprove of any item to be sold.

2.2.2 Contractor will be responsible for all equipment, parts, and materials. Services supplied by the Contractor will conform to applicable safety and health standards as established in the Code of Federal Regulations, Title 29, Chapter XVII, Occupational Safety and Health Act of 1988. The Government reserves the right to approve or disapprove any machine or appliance used by the Contractor.

2.2.3 The Contractor will have access to base telephones for local service only.

2.3 Standards and regulations

2.3.1 The contractor will obtain all permits, give all necessary notices, pay all license fees and comply with all municipal, state, and national laws, rules, ordinances and regulations.

2.3.2 The contractor must hold a current massage therapy establishment license in the State of Texas and through the Department of Health. The Massage Therapy Establishment must provide therapists that hold a valid massage therapy license with the State of Texas, 3 years experience after completion of licensure, and valid malpractice insurance. A copy of the Therapist's massage therapy malpractice insurance will be provided to the Contracting Office and an original copy of the Therapist's massage therapy license will be displayed on the premises of Sheppard Lodging and Sheppard Air Force Base.

2.3.3 The contractor will allow authorized public health authorities, or other authorized personnel to inspect the contractor at any time or during any function to ensure compliance with health code regulations.

2.3.4 The contractor will immediately correct any health hazards or discrepancies as described above by the base Public Health, and cease operation of the unit until such health hazards or discrepancies are corrected. If correction cannot be accomplished immediately, the contractor will notify the Sheppard Lodging Director who will notify the Contracting Officer of the situation, and the contractor will follow any direction as specified by the Sheppard Lodging Director, Contracting Officer or Public Health official.

2.3.5 The contractor will return the work site to safe, clean and secure status upon completion of daily operations in compliance with safety standards and regulations.

2.3.6 The contractor will dispose of all refuse and/or recyclable materials using proper receptacles located in or near the facility as identified by the Sheppard Lodging Director.

2.3.7 The contractor will assume complete and sole liability for all national, state and local taxes applicable to the property, income and/or transactions of the concession.

2.4 Personnel

2.4.1 The contractor will comply with directives pertaining to operation of privately owned vehicles on Sheppard Air Force Base. The contractor will request installation passes permits, and security clearances as applicable. The necessary applications for vehicle passes can be obtained through coordination with the NAF Contracting Office. Vehicle passes will be obtained prior to opening of the unit.

2.4.2 The contractor will ensure that personnel give prompt and courteous treatment to customers. The contractor will ensure that all personnel are neatly dressed and meticulous in their personal grooming at all times. Clothing bearing the name and/or logo of the contractor is allowed. Each employee on duty must display a badge bearing the employee's name and the company name. The Government is not responsible to reimburse the contractor directly or indirectly for the cost of employee attire or identification.

2.4.3 The contractor will provide to the Contracting Officer the name of a contract manager and alternate who will act on behalf of the contractor when the contract manager is absent. These individuals will be designated in writing within 10 days after contract award. The contractor must provide telephone numbers of the contract manager or alternate(s), so these persons may be contacted outside of normal duty hours, if necessary. This contract manager or alternate will also be available to meet when asked by the Contracting Officer when problems/emergencies arise. The contract manger or alternate(s) will have full authority to act on behalf of and/or for the contractor on all matters relating to the daily operations of this contract on Sheppard Air Force Base.

2.4.4 The contractor will furnish a sufficient number of trained employees for the efficient performance of this contract and provide all personnel necessary to successfully perform the services contracted for herein. All personnel must be trained in utility conservation practices. The Contractor is responsible for operating under conditions that preclude the waste of utilities. The contractor is responsible to provide this training at no additional cost to the Government.

2.4.5 The contractor will remove from the concession, upon request of the Sheppard Lodging Director, any agent or employee of the contractor if the conduct of such person, while on duty, is contrary to proper performance of the contract.

2.4.6 The contractor will not employ persons for work on this contract if such individual is identified to the contractor by the Contracting Officer, Non-Appropriated Fund Personnel, or Sheppard Lodging Manager as a potential threat to the health, safety, security, general well being, or operational mission of the installation and its population.

2.5 Insurance Requirements 2.5.1 At the contractors discretion they may obtain insurance at their own expense for all non-governmental property and merchandise used by the contractor in the operation of the concession against theft, fire, storm, flood and damage or destruction through any force of nature or in lieu thereof. The Government is not liable for losses, damage or destruction to the contractor's property as identified herein. The Contractor will be provided exclusive access to the massage therapy room.

2.6 Revenue

2.6.1 When the massage therapy personal service is rendered, the contractor will record service in a numbered receipt book. The customer will then provide payment to the contractor immediately upon completion of personal service. The customer will then be provided a receipt for the massage therapy service. The contractor must provide monthly copies of the receipts to the NAFI office.

3. CONTRACTOR RESTRICTIONS:

3.1 Contractor will not represent or permit itself to be represented to the public as an agent or employee of the NAFI, the U.S. Air Force or the U.S. Government on any letters, bills, signs and other means of correspondence or advertising.

3.2 Contractor will not leave cash on the premises during non-operational hours unless it is safeguarded in accordance with AFI 34-202 and Services Operating Instruction 34-101, Internal Controls and Protection of Cash and other Assets.

3.3 Contractor will not sell or remove any property that is owned by the NAFI, or the U.S. Government and is used in the operation of the concession.

3.4 Any contractor-provided fixtures that are adjoined to real property, i.e. counters, cabinets, and affixed shelving, will become Government property.

3.5 Contractor will not engage in or permit gambling or possession or use of any gambling device on the concession premises of Sheppard AFB.

3.6 Contractor will not sell, deal in or otherwise possess or transfer, on the installation, any form of intoxicating liquors or narcotics.

3.7 Contractor will not loan money to or borrow money from customers or others including all federal and military personnel and their families and guests. Contractor will not sell merchandise or services for anything other than US currency. Contractor will not sell merchandise or services on IOU.

3.8 Contractor will not give or offer to give to any officer or employee of the NAFI, or any other part of the federal government, any gift, privilege, special benefit, discount, or anything of material or personal nature whereby the individual or employee would receive preferential treatment.

3.9 Contractor will not solicit customers for off-base personal services while on the premises of Sheppard AFB. Solicitation of customers on-base for private off-base services will result in termination of contract.

4. NAFI/GOVERNMENT RESPONSIBILITIES (Government Furnished Equipment, Property and Services)

4.1 The Government will provide an area of the Main Sheppard Lodging for establishment of Massage Therapy. The area will include necessary access to restrooms, and electricity for the operations of the concession.

4.2 The Government will furnish utilities to the Contractor area for lighting, heating, drinking water, sanitation and the operation of suitable support equipment to provide services.

4.3 The Government will provide monthly advertising support through the “Whirlwind” Magazine and cross marketing in other Force Support Squadron (FSS) activities. Monthly Magazine advertising should include, at a minimum, contractor logo, location, hours of operation, phone number and website address. Cross marketing in other Services’ activities will also be provided.

5. PERIOD OF PERFORMANCE

5.1 The period of performance includes startup time allowances. The base year of performance will begin from date of contract award and end 12 months from the date of award with an option for renewal on a year-to-year basis for 4 years.

5.2 The contractor will be operational 14 December 2014.

5.3 IAW FAR Clause 52.217-8, Option to Extend Service, the Government may extend the term of this contract utilizing options years. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days of the option period.

5.4 IAW FAR Clause 52.217-9, Option to Extend the Term of the Contract, the Government may extend the term of the contract by first providing written notice to the Contractor within 30 days, provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

6. CUSTOMER COMPLAINTS, CLAIMS AND REFUNDS

6.1 The Contractor will adhere to the NAFI policy of customer satisfaction guaranteed IAW AFI 34-208 and will be responsible for refunds to customer’s resultant from customer dissatisfaction with an item or overcharging.

6.2 All customer complaints, claims and refunds will be resolved at the Contractor's expense.

6.3 Disagreements that cannot be resolved between the Contractor and the customer will be first referred to the Sheppard Lodging Director or Sustainment Flight Chief for resolution. If the matter is still not resolved, the situation is then to be referred to the Contracting Officer for resolution. The Contracting Officer's determination of resolution is final and the dispute is not subject to the FAR disputes clause or language therein.

6.4 The Government reserves the right to settle customer complaints or claims which are not settled by the Contractor in a timely manner and to demand reimbursement from the Contractor for the costs.

6.5 Repeated bad faith on the part of the Contractor in resolving customer complaints and claims may result in termination of the contract for cause.

7.

CONTRACT TERMINATION / EXPIRATION

7.1 This contract is automatically terminated in the event the NAFI is dissolved, and the Contractor will be given a 30-day notice.

7.2. In the event that this contract is terminated, Contractor will promptly settle its account with NAFI, including payment in full of all amounts due.

7.2.1. Promptly remove all Contractor furnished trade fixtures, tools of the trade and supplies, including corporate identification such as signage, menus, etc. Structures, fixtures, appliances, etc. affixed to Government property will become Government property upon installation and are not subject to removal by the Contractor. The discretionary authority is the Contracting Officer.

7.2.2. Return the cleaned facilities and all NAFI furnished property in as good order and condition as when received subject to normal wear and tear; and

7.2.3. Surrender all base passes, vehicle decals, etc. to the Contracting Officer.

7.3 Termination of this contract does not release the Contractor of its obligation to satisfactorily settle customer complaints and claims.

8. CLAIMS BY CONTRACTOR

8.1 Claims by the Contractor must be submitted in writing to the Contracting Officer no later than 90 days after the effective date of termination or expiration of this contract.

9. PAYMENTS TO NAFI

9.1 Payment of fees due the NAFI must be made monthly and must be received by the NAFI no later than noon on the 5th of each month. If the 5th falls on a weekend or federal holiday where the facility is closed or the designated NAFI representative is not available, payment will be made on the next business day following the 5th.

9.2 Award of contract will be based first upon level of experience and services provided. The contractor’s ability to adhere to set price schedule for basic services offered will also be evaluated.

9.3 NAFI may charge the Contractor for a dishonored check received from the Contractor except when the bank acknowledges the return of the check to be resultant from bank or NAFI error. The amount charged by the NAFI will not exceed the administrative amount normally charged NAFI customers for dishonored checks. The NAFI may require payment in cash, certified check or cashier's check at the Contractor's expense.

9.4 A daily invoice ledger along with AF Form 2555 must accompany the payment of fees every month.

10. FEES

10.1 The Contractor will charge no more than the following for basic massage services to include Swedish massage, Sports Massage, Neuromuscular Therapy, and Myofacial Release. Other fees associated with specialized massage or massage related services will be negotiated on submittal of price breakdown upon contract award.

½ hour…………………………………………………$30.00

1 hour………………………………………………….$ 45.00

11/2 hour………………………………………………$ 60.00