SGT50015Q0020_SOLICITATION_PACKAGE.docx

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number SGT50015Q0020, Prices, Block 23

· Continuation To SF-1449, RFQ Number SGT50015Q0020, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

· Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER SGT50015Q0020

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide digital telephone landlines, mobile telephone services and mobile internet modems to the Embassy of the United States of America in Guatemala. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

Temporary Additional Services are defined as rental on a daily basis of a cell-phone with a SIM card. These services shall support special events at the Post. The Contractor shall provide Temporary Additional Services in addition to the scheduled services specified in this contract. The Contracting Officer shall order Temporary Additional Services on an as needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide Temporary Additional Services with 24 hour advance notice.

The Contractor shall include in its next regular invoice details of the Temporary Additional Services and, if applicable, the materials provided and requested under these services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with four one-year options to renew.

III. PRICING

3.1 Standard installation services. One time charge for installation of:

Installation of E-1 Circuit at US Embassy – Guatemala (Avenida Reforma 7-01, Zona 10) to supply 300 digital telephone lines with capability for use of the E-1 circuit, or portion thereof for Digital Video Conferencing (DVC) upon demand. Configuration of Direct-Inward-Dialing (DID) for approximately 300 Embassy’s extensions. Quality of each line should be 16.2 kb per second at the minimum.

Circuits

3.2 Base Year – Estimated quantities (starting on the date of the contract award and continuing for a period of 12 months)

3.2.1 Digital Telephone Lines

Contractor must detail the quantity of minutes included in the monthly plan, if any, and what type of calls are included within the minutes in the plan, if any. Additionally, Contractor must provide a list of cost per second or minute, depending on the billing method used, after the included minutes are exceeded for the following:

a) Calls within Guatemala City – The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala city with special consideration to all urban areas and main traffic routes

b) Calls outside Guatemala City but within the country of Guatemala

c) International calls to the USA – The Contractor shall ensure a 24-hour basis international connectivity with the USA

d) International calls to – The Contractor shall ensure a 24-hour basis international connectivity worldwide

a. Central America

b. South America

c. Caribbean

d. Rest of the World By country or region, depending on the billing method used

e) Calls within the cellphone group

f) Calls outside the cellphone group

The Contractor shall provide technical support for questions and all other matters concerning the services of this contract on a 24-hour basis. Contractor must provide escalation process as well as point of contacts.

3.2.2 Mobile Telephone Services

*Number of lines is estimated and for evaluation purposes only.

The US Embassy – Guatemala requires that Roaming plans data be provided indicating the cost and the coverage included in each plan. The US Embassy – Guatemala will be requesting the roaming plan activation on a case by case basis. Indicate in your proposal if the service requires a minimum of time to be active for the roaming charges coverage.

Contractor must provide a list of cost per minute after the included minutes are exceeded for the following:

· Calls within Guatemala City

· Calls outside Guatemala City but within the country of Guatemala

· International calls to the United States

· International calls to Central America, South America, Caribbean, and the rest of the world by country or region

· Calls within official mobile telephones

· Calls to other operators

· Calls from mobile telephone to the PBX or DID

3.2.3 Internet Modems/SIM cards

During this contract period, the U.S. Government shall place orders totaling a minimum of 5 requests among landlines, cellular phones or mobile Internet services. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 500 requests among landlines, cellular phones or mobile Internet services. This reflects the contract maximum for the period of performance.

TOTAL ESTIMATED AMOUNT FOR BASE YEAR: Q.______________

3.3 First Option Year – Estimated quantities (starting on the date of the contract award and continuing for a period of 12 months)

3.3.1 Digital Telephone Lines

Contractor must detail the quantity of minutes included in the monthly plan, if any, and what type of calls are included within the minutes in the plan, if any. Additionally, Contractor must provide a list of cost per second or minute, depending on the billing method used, after the included minutes are exceeded for the following:

a) Calls within Guatemala City – The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala city with special consideration to all urban areas and main traffic routes

b) Calls outside Guatemala City but within the country of Guatemala

c) International calls to the USA – The Contractor shall ensure a 24-hour basis international connectivity with the USA

d) International calls to – The Contractor shall ensure a 24-hour basis international connectivity worldwide

a. Central America

b. South America

c. Caribbean

d. Rest of the World By country or region, depending on the billing method used

e) Calls within the cellphone group

The Contractor shall provide technical support for questions and all other matters concerning the services of this contract on a 24-hour basis. Contractor must provide escalation process as well as point of contacts.

3.3.2 Mobile Telephone Services

The US Embassy – Guatemala requires that Roaming plans data be provided indicating the cost and the coverage included in each plan. The US Embassy – Guatemala will be requesting the roaming plan activation on a case by case basis. Indicate in your proposal if the service requires a minimum of time to be active for the roaming charges coverage.

Contractor must provide a list of cost per minute after the included minutes are exceeded for the following:

· Calls within Guatemala City

· Calls outside Guatemala City but within the country of Guatemala

· International calls to the United States

· International calls to Central America, South America, Caribbean, and the rest of the world by country or region

· Calls within official mobile telephones

· Calls to other operators

· Calls from mobile telephone to the PBX or DID

3.3.3 Internet Modems/SIM cards

During this contract period, the U.S. Government shall place orders totaling a minimum of 5 requests among landlines, cellular phones or mobile Internet services. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 500 requests among landlines, cellular phones or mobile Internet services. This reflects the contract maximum for the period of performance.

TOTAL ESTIMATED AMOUNT FOR FIRST OPTION YEAR: Q.______________

3.4 Second Option Year – Estimated quantities (starting on the date of the contract award and continuing for a period of 12 months)

3.4.1 Digital Telephone Lines

Contractor must detail the quantity of minutes included in the monthly plan, if any, and what type of calls are included within the minutes in the plan, if any. Additionally, Contractor must provide a list of cost per second or minute, depending on the billing method used, after the included minutes are exceeded for the following:

a) Calls within Guatemala City – The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala city with special consideration to all urban areas and main traffic routes

b) Calls outside Guatemala City but within the country of Guatemala

c) International calls to the USA – The Contractor shall ensure a 24-hour basis international connectivity with the USA

d) International calls to – The Contractor shall ensure a 24-hour basis international connectivity worldwide

a. Central America

b. South America

c. Caribbean

d. Rest of the World By country or region, depending on the billing method used

e) Calls within the cellphone group

The Contractor shall provide technical support for questions and all other matters concerning the services of this contract on a 24-hour basis. Contractor must provide escalation process as well as point of contacts.

3.4.2 Mobile Telephone Services

The US Embassy – Guatemala requires that Roaming plans data be provided indicating the cost and the coverage included in each plan. The US Embassy – Guatemala will be requesting the roaming plan activation on a case by case basis. Indicate in your proposal if the service requires a minimum of time to be active for the roaming charges coverage.

Contractor must provide a list of cost per minute after the included minutes are exceeded for the following:

· Calls within Guatemala City

· Calls outside Guatemala City but within the country of Guatemala

· International calls to the United States

· International calls to Central America, South America, Caribbean, and the rest of the world by country or region

· Calls within official mobile telephones

· Calls to other operators

· Calls from mobile telephone to the PBX or DID

3.4.3 Internet Modems/SIM cards

During this contract period, the U.S. Government shall place orders totaling a minimum of 5 requests among landlines, cellular phones or mobile Internet services. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 500 requests among landlines, cellular phones or mobile Internet services. This reflects the contract maximum for the period of performance.

TOTAL ESTIMATED AMOUNT FOR SECOND OPTION YEAR: Q.______________

3.5 Third Option Year – Estimated quantities (starting on the date of the contract award and continuing for a period of 12 months)

3.5.1 Digital Telephone Lines

Contractor must detail the quantity of minutes included in the monthly plan, if any, and what type of calls are included within the minutes in the plan, if any. Additionally, Contractor must provide a list of cost per second or minute, depending on the billing method used, after the included minutes are exceeded for the following:

a) Calls within Guatemala City – The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala city with special consideration to all urban areas and main traffic routes

b) Calls outside Guatemala City but within the country of Guatemala

c) International calls to the USA – The Contractor shall ensure a 24-hour basis international connectivity with the USA

d) International calls to – The Contractor shall ensure a 24-hour basis international connectivity worldwide

a. Central America

b. South America

c. Caribbean

d. Rest of the World By country or region, depending on the billing method used

e) Calls within the cellphone group

The Contractor shall provide technical support for questions and all other matters concerning the services of this contract on a 24-hour basis. Contractor must provide escalation process as well as point of contacts.

3.5.2 Mobile Telephone Services

The US Embassy – Guatemala requires that Roaming plans data be provided indicating the cost and the coverage included in each plan. The US Embassy – Guatemala will be requesting the roaming plan activation on a case by case basis. Indicate in your proposal if the service requires a minimum of time to be active for the roaming charges coverage.

Contractor must provide a list of cost per minute after the included minutes are exceeded for the following:

· Calls within Guatemala City

· Calls outside Guatemala City but within the country of Guatemala

· International calls to the United States

· International calls to Central America, South America, Caribbean, and the rest of the world by country or region

· Calls within official mobile telephones

· Calls to other operators

· Calls from mobile telephone to the PBX or DID

3.5.3 Internet Modems/SIM cards

During this contract period, the U.S. Government shall place orders totaling a minimum of 5 requests among landlines, cellular phones or mobile Internet services. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 500 requests among landlines, cellular phones or mobile Internet services. This reflects the contract maximum for the period of performance.

TOTAL ESTIMATED AMOUNT FOR THIRD OPTION YEAR: Q.______________

3.6 Fourth Option Year – Estimated quantities (starting on the date of the contract award and continuing for a period of 12 months)

3.6.1 Digital Telephone Lines

Contractor must detail the quantity of minutes included in the monthly plan, if any, and what type of calls are included within the minutes in the plan, if any. Additionally, Contractor must provide a list of cost per second or minute, depending on the billing method used, after the included minutes are exceeded for the following:

a) Calls within Guatemala City – The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala city with special consideration to all urban areas and main traffic routes

b) Calls outside Guatemala City but within the country of Guatemala

c) International calls to the USA – The Contractor shall ensure a 24-hour basis international connectivity with the USA

d) International calls to – The Contractor shall ensure a 24-hour basis international connectivity worldwide

a. Central America

b. South America

c. Caribbean

d. Rest of the World By country or region, depending on the billing method used

e) Calls within the cellphone group

The Contractor shall provide technical support for questions and all other matters concerning the services of this contract on a 24-hour basis. Contractor must provide escalation process as well as point of contacts.

3.6.2 Mobile Telephone Services

The US Embassy – Guatemala requires that Roaming plans data be provided indicating the cost and the coverage included in each plan. The US Embassy – Guatemala will be requesting the roaming plan activation on a case by case basis. Indicate in your proposal if the service requires a minimum of time to be active for the roaming charges coverage.

Contractor must provide a list of cost per minute after the included minutes are exceeded for the following:

· Calls within Guatemala City

· Calls outside Guatemala City but within the country of Guatemala

· International calls to the United States

· International calls to Central America, South America, Caribbean, and the rest of the world by country or region

· Calls within official mobile telephones

· Calls to other operators

· Calls from mobile telephone to the PBX or DID

3.6.3 Internet Modems/SIM cards

During this contract period, the U.S. Government shall place orders totaling a minimum of 5 requests among landlines, cellular phones or mobile Internet services. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 500 requests among landlines, cellular phones or mobile Internet services. This reflects the contract maximum for the period of performance.

TOTAL ESTIMATED AMOUNT FOR FOURTH OPTION YEAR: Q.______________

VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. The amount of VAT to be charged is 12%.

SUMMARY

Base Year NET Total

Option Year 1 NET Total

Option Year 2 NET Total

Option Year 3 NET Total

Option Year 4 NET Total

12% VAT

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFQ NUMBER SGT50015Q0020

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for telephone, cellphone and Mobile Internet services. The Contractor shall provide complete telephone, cellphone and mobile internet services for the U.S. Embassy of Guatemala. Services provided shall include:

· Installation fees for circuits and/or digital lines

· Calls within Guatemala

· International calls

· International roaming

· Wireless Application Protocol (WAP)

· Short Message Service (SMS)

· Voice Mail

· 24 hour customer service

· Detailed billing of calls made

· Data services

· Mobile Telephone Equipment with a 3-year replacement plan

· Rental of Cell-phones, with or without SIM Cards

Telephone lines must be 100% digital and should provide capabilities for caller ID.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the Contracting Officer Representative (COR) must be immediately informed of any problems and their resolution.

0. EQUIPMENT PACKAGE

The basic package shall include, but is not limited to, the following items:

The following model devices or of equal characteristic are currently approved for the US Government use and are subject to change without notice. If other, must demonstrate that it has been cleared by IT CCB and/or M/CIO:

Contractor shall include in their proposal an initial phone or equal at no additional cost with the plan selected and a 3-year upgrade of the equipment at no additional cost.

1.2 CALLS WITHIN GUATEMALA

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around Guatemala with special consideration to all urban areas and main traffic routes.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other worldwide countries that telephone services are available.

1.4 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within all Central America and USA. The Contractor must describe in their proposal all roaming capabilities.

1.5 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites.

1.6 SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

1.7 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Spanish. A Voice Mail Box shall be prepared for each number separately as per standard practice.

1.8 RENTAL OF CELL-PHONES WITH SIM CARDS

The Contractor shall provide up to 20 cell-phones for rent within 2 days of notice and additional 10 cell-phones within the next one day, according to Government needs, for official visits. Included with the cell-phone should be a SIM card (if needed), an English instruction manual, battery, and a phone charger.

1.9 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

The Project Manager assigned to assist during the duration of the contract must be available via electronic mail, phone calls and/or text messaging. Contractor must provide a service level agreement in which outlines the time response expected for the following incidents:

· Replace of VIP customers equipment when damaged or stolen

· Activation of services in the system

· Programming of equipment

· Blocking of stolen mobile telephones

· Process of new mobile telephone lines

· Process of upgrade of equipment of existing lines

1.10 DETAILED BILLING

1.10.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

· Called Number

· Time and Date of the Call

· Duration of the Call

· Price

1.10.2 The monthly lists of calls made shall be forwarded to the Contracting Officer’s Representative (COR) until the end of each current month for the previous month to the following address:

U.S. Embassy – Guatemala Financial Management Office Avenida Reforma 7-01, Zona 10 Guatemala

2. INVOICING

1. The Contractor shall submit monthly invoices to the COR at the address shown in paragraph d below. A proper invoice must include the following information:

· Contractor's name and bank account information for payments by wire transfers

· Invoice Date

· Contract Number

· A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

· A detailed list of all calls made for each line

· Prompt payment discount, if any

· Name, title, phone number, and address of person to contact in case of defective invoice

1. If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

1. The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

1. The Contractor will send all invoices to the following address:

U.S. Embassy – Guatemala Financial Management Office Avenida Reforma 7-01, Zona 10 Guatemala

1. Payment shall be made in local currency within 30 days after receipt of the proper invoice

(f) The Government will provide annual proof of a direct exemption of Value Added Tax (VAT); according to host country VAT laws.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Spanish. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Guatemala country laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use Government Owned Equipment and Accessories compatible with:

· one Nortel Meridian 61C EPABX Telephone System for the Chancery Building;

· one Panasonic Model KX-TDA200 Hybrid IP PBX System for INL; and

· one Panasonic TDA200 PBX System for CDC

The Contractor shall provide fully functional SIM cards and telephone number for all existing Government cell-phones. If existing cellphones are non-compatible, Contractor must provide a fully operation cellphone at no cost for start of service.

6. ADDITION OF NEW LINES

The Contractor will provide a fully functional cellphone, SIM card, telephone number, and appropriate security codes to the COR within 24 to 48 hours after receiving a delivery order under the contract.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

1. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

1. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

1. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

1. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

12. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

13. EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within 10 business days.

14. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

1. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Services.

Performs all telephone, cellphone and mobile internet services set forth in the scope of work.

1. thru 19.

All required services are performed and no more than two (2) customer complaints are received per month.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (DEC 2014), is incorporated by reference (See SF-1449, Block 27A).

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders—Commercial Items.

As prescribed in 12.301(b)(4), insert the following clause:

CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (APR 2015)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Dec 2014)

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] _X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

_X_ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C. 6101 note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2014) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Oct 2014) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

__ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2014) (E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Jul 2014)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (JUL 2014) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

__ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (AUG 2013). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-13.

__ (37)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b).

__ (39)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (JUN 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_X_ (40) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513).

__ (41) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

__ (42)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

__ (43) 52.225-5, Trade Agreements (NOV 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

__ (44) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (45) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (46) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (47) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

__ (48) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (49) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (50) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (51) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (52) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (53) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (54)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

__ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

__ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements (May 2014) (41 U.S.C. chapter 67).

__ (7) 52.222-53, Exemption from Application of the…