Q&A.pdf

January 9, 2017

SFJ60017Q0003: Cellphone Solicitation Questions & Answers

1. It is mentioned that the Embassy has approved the Iphone as well as the Blackberry Handsets.

Of these is it possible to get a break down of the number of Iphones and Blackberry handsets would be required in the 80 mentioned?

Given the current restrictions surrounding Xenmobile/iPhone devices once activated and our current trend of Blackberry/iPhone issuances; the breakdown can be safely calculated at Blackberry-80%, iPhone 20%.

2. Would International call services be enabled for all staff?

No, International call enabling would be on a case by case basis for select staff.

3. Would the Embassy be more akin to a Usage only Option or would a pre-existing plan with a set amount of minutes, data and SMS be the more preferred option.

As per the solicitation, The Contractor shall provide a variety of different phone plans that include voice only plans, as well as a combination of voice and data plans, and pay-as-you-go plans.

4. Would credit limits be required for staff using basic handsets?

Yes, the cellphone plan should allow the Embassy to set credit limits for each staff member using a cellphone.

5. Are there any issues currently being faced by the Embassy with regard to Mobile Communications.

The ability to have roaming (voice/SMS/data) in the countries the Embassies staff visit/service is essential. Also the need for easy to use bulk SMS messaging to any cell phone number serviced by any provider. Select Embassy staff should have the ability to log in to a website from any internet connected computer and be able to create/edit SMS distribution lists as well as send messages is essential. Messages should be able to go to any number on any provider and all efforts should be made to ensure messages are not blocked as “spam”.