ServiceDelivery_RFI revised 1.14.26.pdf

NOTICE ID: 70RSAT26RFI000006

REQUEST FOR INFORMATION (RFI)

Department of Homeland Security (DHS) Science and Technology (S&T) Directorate Office of Chief Information Office (OCIO)

Service Delivery Support

FY26

NOTE: THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and market research planning purposes. This RFI shall not be construed as an obligation on the part of the Government. This is NOT a Request for Quotations or Proposals. No solicitation document exists, and the Government may or may not issue a formal solicitation as a result of the responses received to this RFI.

The Government will not pay for any response or demonstration expenses. All costs incurred responding to this RFI will be solely at the interested party's expense. Failure to respond to this RFI will not preclude participation in any future solicitation. Any information received will become the property of the Government and will not be returned to the submitter. Interested parties are responsible for adequately marking proprietary or sensitive information.

The Government’s explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government’s constraint does not in any way relieve contractors from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.

The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Federal Government and will not be returned.

Government technical experts drawn from staff within the Department of Homeland Security (DHS) and other federal agencies may review responses. The Government may use selected support Contractor personnel to assist in the review of the RFI responses. These support Contractors will be bound by appropriate non-disclosure agreements to protect proprietary information.

I. PURPOSE OF THIS RFI

The purpose of this RFI is to collect information from qualified and interested sources with the capability and experience in providing services identified in the RFI and draft Statement of Work (SOW).

II. BACKGROUND/DESCRIPTION

The U.S. Department of Homeland Security Science & Technology (S&T) Directorate, Office of the Chief Information Officer (OCIO) focuses on providing the tools, technologies, and knowledge products for the nation’s Homeland Security Enterprise (HSE). S&T strives to enable effective, efficient, and secure operations across all homeland security missions by applying scientific, engineering, analytics, and innovative approaches to deliver timely solutions in support of DHS's mission.

The S&T OCIO supports S&T by providing personnel, technology, property, security, and processes for S&T operations, supporting staff in Washington, D.C. and laboratories nationwide. S&T currently manages approximately 35 distinct Information Technology (IT) Systems with 2,500 endpoints and projects, anticipating growth to over 40 systems with approximately 4,000+ endpoints over the period of performance (12 months from the date of award).

These systems include multiple General Support Systems (or networks), three (3) distinct Cloud-based solutions, partnerships with two Federally Funded Research and Development Centers (FFRDCs) and a number of standalone and experimental systems supporting Laboratory Operations.

The DHS S&T OCIO requires professional technical support services to help achieve its mission and objectives by integrating innovative technology into daily operations for DHS components. IT support services are needed for the Service Delivery business unit. This business unit is comprised of two distinct functional areas: the Business Management /Project Management Office which includes program/project management, IT governance, IT regulatory compliance, and enterprise architecture and the Solutions Delivery functional area which focus on leveraging modern and emerging technologies. This support is essential to maintain, enhance, and advance the organization’s business processes, management functions, and technology solutions.

III. QUESTIONS FOR INDUSTRY

1. Does your company have direct experience providing end-to-end application development and support— including helpdesk services and stakeholder engagement—for Microsoft 365, SharePoint Online, Power Platform (Power BI, Power Apps, Power Automate), ServiceNow, and other emerging technologies? If yes, please specify:

• Number of years of experience for each technology

• Number of completed projects for each technology

• Brief descriptions of up to three relevant projects

2. Does your company have experience supporting IT portfolio, program, and project management within a federal OCIO environment? If yes, please specify:

• Number of years of experience in federal OCIO environments

• Number of relevant projects completed

• Brief descriptions of up to three relevant projects

3. Does your company have experience designing and implementing formal IT governance frameworks (such as COBIT or ISO/IEC 38500) within an Office of the OCIO environment? If yes, please specify:

• Number of years of experience with IT governance frameworks in federal OCIO environments

• Number of governance framework projects completed, and frameworks used.

4. Does your company have experience establishing and monitoring performance metrics to ensure quality, timeliness, and compliance in end-to-end application development, support, helpdesk services, intake management, and business management functions? If yes, please specify:

• Number of projects where these metrics were implemented

• Types of metrics used (e.g., stakeholder satisfaction, service delivery effectiveness)

5. Does your company have experience staying current with emerging technologies and incorporating continuous improvement and innovation into service delivery areas (including helpdesk operations, intake management, and stakeholder engagement)? If yes, please specify:

• Number of projects where emerging technologies were successfully adopted

• Number of years actively implementing continuous improvement initiatives

6. Does your company provide subject matter experts (SMEs) who can help strategize for future advancements and innovative solutions, and meet the evolving needs of the agency as outlined in the SOW? If yes, please specify:

• Number of projects where SMEs were deployed to support strategy and innovation

• Relevant certifications or qualifications held by SMEs.

IV. SUBMISSION REQUIREMENTS

Responses from all interested sources are encouraged to respond. Responses shall be a maximum of five (5) pages and shall include a cover letter with the following information:

1) Response to RFI Notice 70RSAT26RFI000006.

2) Company Legal Business name and Physical address;

3) Identify business socio-economic status;

4) Recommend the NAICS Code most aligned with the requirement;

5) Company points of contact including phone numbers and email addresses;

6) A comprehensive response that addresses the questions delineated above;

7) Identify if you firm currently holds any Best-in-Class (BIC) vehicles (e.g. 8 (a) STARS III, Alliant 2, VETS 2, POLARIS, NITAAC, and GSA MAS contracts, etc.), to include the applicable contract number;

and

8) Identify if your company would be interested in competing for this requirement as prime contractor or subcontractor, if solicited. If subcontracting, identify any joint ventures or teaming arrangements that would be pursued.

Submissions shall be made using Microsoft Office applications. Font shall not be smaller than 12-point Times New Roman.

All Responses shall be submitted to the Office of Procurement Operations (OPO) at the following email address: Contracting Officer (CO) Donna Wright, Donna.Wright@hq.dhs.gov and Contract Specialist (CS) Debra Bryce, Debra.Bryce@hq.dhs.gov no later than February 17, 2026 @ 10:00 A.M.

V. ACQUISITION HISTORY

Work performed under Blanket Purchase Agreement (BPA) 70RSAT22A00000001 awarded against GSA GS35F0255X to SiloSmashers, Inc. is associated with the following RFIs:

• 70RSAT26RFI000006 Service Delivery Support

• 70RSAT26RFI000009 Information Assurance Compliance Support

• 70RSAT26RFI000010 Systems Engineering/Operations and Maintenance Support

The BPA expires July 31, 2026.

VI. INDUSTRY DAY

The Government may hold an Industry Day for this requirement. Details regarding an Industry Day will be provided at a later time.

Note: The Government reserves the right to hold one-on-one meetings as a result of responses received from this RFI as part of its market research. Meetings may be held with companies who provide comprehensive and relevant responses to the topic and questions in this notice.