Service Plan Requirements.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICE PLAN ON THERMO FISHER SCIENTIFIC INSTRUMENTATION)

GENERAL INFORMATION

Title of Project: Preventive Maintenance of Q Exactive HF Mass Spectrometer (SNO5734L) and its components: Dionex WPS-3000TPL RS AUTOSAMPLER (SN:8180055) & UltiMate 3000 NCS- 3500RS NANO Nano-Cap-S (SN: 8179689)

Statement of Need, Purpose, and/or Objective:

This preventive maintenance contract shall be effective upon successful execution of this order from December 21, 2022, to March 24, 2023. It helps keep the equipment in running order and process the Protein samples without any problems.

Background Information:

The Translational Gerontology Branch (TGB) requires the use of Q Exactive HF Basic System for protein analysis in plasma samples. It is imperative that these machines stay operational hence requiring a maintenance service agreement.

Period of Performance:

The contractor shall provide services

Base December 21, 2022 - March 24, 2023

Option 1 March 25, 2023 - March 24, 2024

Option 2 March 25, 2024 - March 24, 2025

Background Information:

Same as above

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:

Plan Requirements for Q Exactive HF Mass Spectrometer (SN:05734L):

~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days ~ Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools ~ One (1) scheduled annual Preventive Maintenance visit (a standard PM kit is included) ~ Discount on additional Preventive Maintenance ~ Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance with a purchase of an add-on Operational Qualification (OQ) ~ Premium subscription to Unity Lab Services Online Knowledge Base ~ 10% discount on parts, accessories, and consumables during the effective period of the contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) ~ Computers that were purchased from Thermo Fisher Scientific and required for the operation of the analytical system

~ Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) ~ 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team).

Plan Requirements for Dionex WPS-3000TPL RS AUTOSAMPLER (SN:8180055) & UltiMate 3000 NCS-3500RS NANO Nano-Cap-S (SN: 8179689):

~ Unlimited number of demand on-site service visits with a maximum 72-hour response ~ Engineer labor and travel is included ~ Priority status for technical support inquiries ~ One (1) Scheduled Preventative Maintenance visit ~ Thermo Scientific supplied personal computers are covered ~ Factory-certified replacement parts included ~ Subscription to e-Support Online Technical Resources ~ 10% Loyalty discount on Parts, Accessories or Consumables for end user during active contract.

~ 10% discount on Institute based or on-site training for chromatography, mass-spectrometry or trace elemental instruments. Software updates and notifications (Updates are defined as changes of the existing software version that are intended to improve its performance).

Specific Requirements:

LEVEL OF EFFORT:

Not applicable

GOVERNMENT RESPONSIBILITIES

The government will provide workspace for the preventative maintenance. Machine is currently located in BRC/08CLab and vendor will have access to the room at the time of maintenance.

DELIVERY OR DELIVERABLES:

The Service Plan covers parts, labor, and travel for remedial repairs. There is no charge for ONE (1) Scheduled Preventive Maintenance visit in addition to unlimited number of demand on-site service visits priority response times of up to three (3) business days, priority phone/email access to instrument and application technical support, and remote monitoring and diagnosis service, plus replacement parts as needed.

REPORTING REQUIREMENTS

The Vendor shall submit reports after each work visit or completed deliverable, if any.

OTHER CONSIDERATIONS

Travel:

The principal place of performance is the Bayview Research Center, 251 Bayview Avenue, Baltimore, MD 21224. All Travel associated with the regular maintenance and demand on site visits are covered in the cost of the total contract.

Key Personnel:

Thermo Electron North America LLC certified service engineers are required to maintain this equipment.

Information System Security Plan:

Laboratory personnel will sign in and sign out the representatives whenever they schedule the visits for repair and maintenance

Data Rights:

Not applicable Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.

Publications and Publicity:

Not applicable

Confidentiality of Information:

Not applicable