service_contract_statement_of_work_2.docx
DOCX document 26 KB Posted
- Solicitation number
- 140G0326Q0131
About this file
This is a Statement of Work for a 12-month maintenance service contract for a TESCAN MIRA4 Scanning Electron Microscope (SEM) located at the USGS Alaska Volcano Observatory in Anchorage, Alaska. The service contract period runs from December 1, 2026 through November 30, 2027. The equipment supports response and background research on Alaska volcanoes and mineral analysis for the Alaska Science Center, requiring specialized vendor maintenance due to its complex field emission gun source and components that cannot be serviced by USGS staff.
The contract deliverables include one annual preventive maintenance and calibration visit performed by factory-trained TESCAN engineers, unlimited emergency and as-needed maintenance visits at no additional cost, priority telephone support with guaranteed 24-hour callback or email response, priority scheduling for all site visits, certified software updates at no charge, and provision of one FEG emitter replacement on an as-needed basis (maximum one per two-year period). All on-site visits, labor, genuine spare parts, travel expenses, and component repairs or testing performed at TESCAN facilities are included at the vendor's expense. The government will furnish no property, and no special personnel qualifications, data rights, security clearances, or privacy considerations are required for this procurement.
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Text version
Statement of Work
I. GENERAL INFORMATION
A. Introduction
The USGS Alaska Volcano Observatory (Anchorage, AK) has an TESCAN MIRA4 Scanning Electron Microsocope. This microscope is used to support response and background research on Alaska volcanoes, as well as data collection for the Alaska Science Center minerals group and requires maintenance periodically and annually.
B. Background
The TESCAN MIRA4 instrument has a field emission gun source an other complex components. These require yearly maintenance and are not serviceable by USGS staff, but require vendor field engineers for maintenance requirements.
C. Scope
We require a 12-month service contract for maintenance of the Tescan MIRA4 instrument at the Alaska Volcano Observatory.
II. WORK REQUIREMENTS
A. Technical Requirements.
The service contract will cover routine maintenance (including software upgrades), as well as provide access to field engineers/support in the event of unforeseen instrument malfunctions.
The maintenance agreement covers the TESCAN MIRA4 SEM. The following shall be provided:
a. Priority telephone support with a guaranteed minimum call back or email response within 24 hours.
b. Phone-based technical support with TESCAN factory-certified engineer on an as-needed basis.
c. Priority scheduling for all site visits.
d. Certified TESCAN factory-trained engineers shall diagnose problems and provide and install replacement of failed replaceable components on an exchange basis from local inventory. The SEM shall be restored to factory specifications.
e. TESCAN shall provide certified software updates, defined as modifications that provide bug fixes and/or safety related improvements at no charge, for the installed SEM.
f. If the specific parts require repair or testing that can only be performed under original manufacturing conditions, these parts shall be returned to a TESCAN facility.
g. One Preventative Maintenance (PM) and calibration to factory specification shall be performed each year of this agreement. PM and calibration may be performed earlier in conjunction with a maintenance call. PM covers install software modifications, verify system performance, and reduce unplanned interruptions to instrument availability.
h. Vendor will provide one (1) of the following FEG Emitters as applicable to the system, (AXC-01-00 Denka Service Kit or TEA-04-00 FEGv3 emitter exchange kit) on an as-needed basis. Maximum of one (1) replacement per two (2) year period.
i. Unscheduled maintenance visits to fix issues requiring immediate repair shall be included at no additional cost. There shall be no limit to the number of unforeseen maintenance visits.
j. On-site visits, labor, genuine spare parts (specified in the contract) and travel related expenses shall be provided at the expense of the vendor for the specified equipment during the performance period.
B. Deliverables.
1. One Preventive Maintenance service visits by factory-trained service engineers
2. Unlimited as-needed/emergency visits by factory-trained service engineers
3. Priority scheduling for all site visits
4. Guaranteed communication (phone call/email) within 24 hours
5. Certified software upgrades, as needed
III. SUPPORTING INFORMATION
A. Place of Performance:
Anchorage, Alaska 99508
B. Period of Performance C.
December 1, 2026 to November 30, 2027
D. Government Furnished Property (GFP):
NONE
D. Special Considerations.
1. Key personnel qualifications (researchers, instructors, writers, project managers, programmers, etc.)
NA
2. Data Rights, Safety, Environment.
NA
3. Security/Privacy issues (ingress to Federal buildings, personnel clearances, computer security).
NA
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