Serv S22-030 ESDS Service Contract - PWS.pdf

PERFORMANCE WORK STATEMENT

Electronic Software Distribution System (ESDS) Maintenance and Support Services for:

• 76 SWEG Oklahoma City Air Logistics Complex (OC-ALC) Tinker AFB Oklahoma

• 309 SWEG Ogden Air Logistics Complex (OO-ALC) Hill AFB Utah

• 402 SWEG Warner Robins Air Logistics Complex (WR-ALC) Warner Robins AFB Georgia

PREPARED BY

OC-ALC/OBCA

24 January 2022

Section One

Description of Services

The purpose of this Performance Work Statement (PWS) is to provide for software and system support for the Electronic Software Distribution System (ESDS) at Tinker AFB, Oklahoma; Hill AFB, Utah; and Robins AFB, Georgia. The system is a combination of software applications that performs the ESDS function serving a Government requirement for both the Secret Internet Protocol Router Network (SIPRNet) and Non-secure Internet Protocol Router Network (NIPRNet) systems. System support shall include software maintenance for the ESDS website and ESDS packaging software, on-site support, and assistance for trouble shooting, diagnosing, and correction of software discrepancies. The Contractor shall provide all personnel, software, tools, materials, transportation, supervision, and any incidentals necessary to furnish ESDS Maintenance and Support services in accordance with (IAW) this PWS. The base period of performance shall be a one (1) year base award, with four (4) option years.

1.1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation and inspection manuals necessary to perform the software and system support for the ESDS at the Oklahoma City–Air Logistics Complex (OC-ALC) and for the Ogden Air Logistics Complex (OO-ALC) and Warner Robins Air Logistics Complex (WR-ALC).

The equipment is listed in Appendix B.

1.1.1 The Contractor shall be responsible for ensuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications and this PWS.

1.2 Requested Services: The Contractor shall provide software maintenance after being notified by the Contracting Officer Representative (COR)/ESDS Program Manager (PM) that a problem with the system software has been identified and shall continue until the problem is resolved. The Contractor, after receiving notification from the COR/ ESDS PM that software maintenance is required, shall provide service within the designated response time (see PWS 1.1.1). Downtime will begin when the COR/ ESDS PM makes a valid attempt to contact the contractor's Point of Contact (POC) (see PWS 1.9) and will end when the COR/ ESDS PM certifies that the system is performing correctly (see PWS 1.8).

1.2.1 Contractor response time, after a valid attempt by the COR/ ESDS PM to notify the contractor that a problem has occurred, shall not exceed two business hours for software maintenance requests. Response time for contractor to recommend a solution to the problem shall be no more than one (1) business day. Maintenance coverage shall be provided only during normal business hours.

1.2.2 The Contractor shall coordinate all software/system upgrade schedules with the COR/ ESDS PM. The Contractor shall submit to the COR/ ESDS PM a tentative software upgrade schedule 30 calendar days after the upgrade has been approved. Software upgrades shall include licensing issues, optimizing system software, and making corrective adjustments as deemed necessary to keep the system in normal operating condition. The Contractor shall maintain site compatibility as software upgrades are installed. Installation of software revisions shall include documentation and briefing of all changes to the COR/ ESDS PM.

1.2.3 The Contractor shall coordinate all software/system revision schedules with the COR/ ESDS PM. The Contractor shall submit to the COR/ ESDS PM a tentative software revision schedule 30 calendar days after the revision has been approved. Software revisions shall include approved Problem Resolution Reports identified by the COR/ ESDS PM. The Contractor shall maintain site compatibility as software revisions are installed. Installation of software revisions shall include documentation and briefing of all changes to the COR/ ESDS PM.

1.2.4 The Contractor shall provide and maintain ESDS software application documentation.

This documentation is property of the U.S. Government and shall remain at all times property of the U.S. Government throughout the development of any software revisions and/or upgrades.

The Government will assume ownership of revised and/or updated documentation based on Government inspection and acceptance of the software. All documentation shall only be used by the Contractor for the performance of this contract. All updated documentation shall be provided to the COR/ ESDS PM within 30 calendar days after acceptance of any software revisions and/or upgrades. The Contractor shall update ESDS software application documentation as follows:

• User and Administrator Manual. Support instruction/documentation associated with software upgrades and/or maintenance.

• All help screen and information pages of the application.

• Ensure the system version and date information for each upgrade are current on all applicable links within ESDS.

• Provide all ESDS software applications' baseline configuration documents and any software applications' configurable parameter settings that would be required to sustain or troubleshoot the system.

1.2.5 Contractor shall perform at least one on-site support visit per year to one of the three sites to perform system maintenance, to conduct a configuration audit, and to perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility per COR’s/ ESDS PM request for service. Contractor shall also provide the listed services in the listed order during an on-site support visit at one of the following sites:

Hill AFB, Utah:

• Perform all necessary system maintenance.

• Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility or through the system synchronization process per COR’s/ ESDS PM request for service.

• Conduct and document server configuration audit.

• Perform system functionality testing.

• Perform initial acceptance testing.

• Contractor shall submit to the COR/ ESDS PM a list of services accomplished during the Hill AFB on-site visit.

Robins AFB, Georgia:

accomplished remotely at the contractor's facility or through the system synchronization process per COR’s/ ESDS PM request for service.

• Conduct and document server configuration audits and ensure servers at Robins AFB are in the same configuration as servers at Hill AFB.

• Perform system functionality testing.

• Test capabilities across both maintenance/upgraded sites (Hill AFB and Robins AFB).

• Test data and file synchronization across upgraded sites.

• Contractor shall submit to the COR/ ESDS PM a list of services accomplished during the Robins AFB on-site visit.

Tinker AFB Oklahoma.

accomplished remotely at the contractor's facility or through the system synchronization process per COR’s/ ESDS PM request for service.

• Conduct and document server configuration audits and ensure servers at Tinker AFB are in the same configuration as servers at Hill AFB and Robins AFB.

• Perform system functionality testing.

• Test capabilities across all three maintained /upgraded sites (Hill AFB, Robins AFB, and Tinker AFB).

• Test data and file synchronization across all three upgraded sites.

• Contractor shall submit to the COR/ ESDS PM a list of services accomplished during the Tinker AFB on-site visit.

• Complete acceptance testing and approval of maintenance/upgrade.

1.2.6 The Contractor shall maintain a detailed daily log of software activities performed for each maintenance request. The Contractor shall complete and sign the detailed daily log confirming the accuracy of the information supplied. This data shall be provided to the COR/ ESDS PM by the fifteenth day of the following month via email. The Contractor shall also provide to the COR/ ESDS PM a Status Report that consists of the summarized detailed daily log data that is due by the fifteenth work day of the following month. The detailed daily log shall include the data as described in paragraphs 1.6.1 through1.6.7.

• For support calls: the time and date the call was received, the name of the caller, caller's description of problem, date program office notified (if submitted by other than the program office), and date program office authorized work.

• The time and the date contractor personnel completed the correction and provided the correction to the COR/ ESDS PM.

• Description of the problem and services and percentage of completion performed to correct the problem.

• List of modification/changes installed at Hill AFB, Robins AFB, and Tinker AFB.

• Time spent to correct each reported problem.

• List of software upgraded or replaced.

• All unresolved activities from the previous month.

1.2.7 The Government will provide to the contractor the ITA listed in Appendix B to be used in support of ESDS during the performance of this contract.

• ITA Shipment to Contractor. After contract award and during the contract performance period, the Government will pack and ship the tested, updated, and patched ITA to the contractor's site.

• Return ITA Shipment to Government. During the contract performance period, the Contractor shall pack and return the ITA to the Government (Software Control Center ESDS, 76 SWEG/MXDXCF, 7532 Joint Star Drive, Room 145, Tinker AFB OK 73145) no later than 90 calendar days after receipt for Government testing, updating, and patching.

1.3 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The COR/ ESDS PM will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or COR/ ESDS

PM.

1.4 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.5 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.6 Hours of Operation: The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 0800 - 1600. If work hours are required outside the hours stated, the Contractor shall contact the COR/ ESDS PM for approval from the CO. Upon approval from the CO, the Government Subject Matter Expert (SME) or COR must be present with the Contractor.

1.6.1 These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.7 Special Qualifications: The Contractor shall provide personnel with the following qualifications.

All Contractor Personnel shall be familiar with and knowledgeable of the ESDS application and supporting commercial off the shelf (COTS) software. The Contractor shall provide qualified, experienced personnel with knowledge in the software and avionics industries. The Contractor shall provide personnel with the necessary licenses, certifications, training, and experience levels necessary to accomplish all contract work and services within Government specified time frames.

1.8 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR/ ESDS PM, in writing, within ten (10) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.8.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB.

The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.9 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within five

(5) business days after the contract award date. Within ten (10) business days, the Contractor shall also provide an updated listing of personnel to the COR/ ESDS PM when employees affecting the work of this contract change status or position.

1.9.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.10 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.10.1 Contractors shall be compliant Tinker Air Force Base (TAFB) Supplement to Air Force Manual (AFMAN) 32-7002, “Environmental Compliance and Pollution Prevention”, Tinker AFB procedures per Tinker Air Force Base Hazardous Waste Management Plan (TAFB HWMP), and Complex procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFMAN 32-7002, “Environmental Compliance and Pollution Prevention” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on e-Publishing website at www.e-publishing.af.mil for downloading or ordering.”

1.11 Hazardous Material (HAZMAT): If no HAZMAT will be brought on base or used in performance on this contract, the contractor shall certify “No HAZMAT will be brought on base” or “No HAZMAT Usage” by official correspondence. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the certification, the requirements of this section no longer apply. Appropriate penalties for the contractor shall be assessed if found in violation of above certification.

1.11.1 The Contractor shall not store chemicals or hazardous material (HAZMAT) on Tinker AFB. Contractors shall be compliant with HAZMAT management procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFMAN 32-7002, “Environmental Compliance and Pollution Prevention”. The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) no later than the fourth (4th) day of the following month or the first (1st) subsequent business day.

1.12 Safety Data Sheet (SDS) and Labeling: Upon COR receipt of the “No HAZMAT Usage” certification, the requirements of this section no longer apply.

1.12.1 The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten (10) calendar days after contract award date all Safety Data Sheets (SDSs). The Contractor shall receive approval from the COR prior to shipping any chemical, material or substance to Tinker AFB. A copy of the manufacturer SDS shall accompany the shipment. Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part 1910.1200. The Contractor shall ensure containers of hazardous chemicals are labeled with the following information, prior to shipping to Tinker AFB IAW OSHA Hazardous Communication Standard, Title 29, CFR Part 1910.1200 http://www.e-publishing.af.mil/

(2012): product identifier; signal word; hazard statement(s); precautionary statement(s);

pictogram(s); and name, address and telephone number of the chemical manufacturer, importer, or other responsible party. The COR will forward all SDS submittals to 72 ABW/CEIE for approval. A current manufacturer SDS shall be submitted to the COR if the Contractor changes manufacturer or vendor for any chemicals that were prior approved. The Contractor shall maintain copies of manufacturer SDSs for all chemicals and SDSs shall be readily accessible at all times by Contractor personnel as well as government employees.

1.13 Hazardous Waste: If no HAZWASTE will be generated during performance of this contract, the contractor shall certify “NO Hazardous Waste Generation” by official correspondence. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply. Appropriate penalties for the contractor shall be assessed if found in violation of above certification.

1.13.1 The Contractor shall dispose of contaminated solid waste, spent or processed chemical solutions, used rags and hazardous waste in government furnished waste containers located in the shop or area the work is being performed. The Contractor shall notify the COR if the required waste containers are not available on site.

1.14 Discharges: Any discharges into Tinker’s industrial waste treatment plant (IWTP) or sanitary sewer shall be approved and done IAW Tinker Industrial Waste Water Discharge Permit as instructed by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). Notice of intent documentation shall be provided to the COR within ten (10) days after award. The COR will submit the required notice of intent documentation to the UEC for 72 ABW/CEIE approval. The Contractor shall not discharge into IWTP and sanitary sewer prior to approval issued by 72 ABW/CEIE. The Contractor shall maintain records of written approval issued by 72 ABW/CEIE for discharges into IWTP and sanitary sewer.

1.15 Off-Site Discharges: For discharges outside of Tinker AFB, the Contractor shall ensure waste water discharges, that may contain pollutants resulting from any contracted service, go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide official correspondence ten (10) calendar days after contract award date to the COR from the POTW that states the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.16 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC. The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

1.16.1 One (1) copy to CO, two (2) copies to the COR, a copy for UEC and one (1) copy for record. The format of the report shall be left up to the Contractor, but the report shall contain the following information:

1.) Name and contact number of person reporting the spill 2.) Date and time of incident 3.) Location and source of spill 4.) Substance or pollutant spilled 5.) Amount spilled and rate of discharge 6.) Any damages or injuries involved 7.) Extent of area impacted 8.) Potential hazards 9.) Actions taken 10.) Organizations contacted 11.) Remarks Section - that addresses the cause of the spill (e.g. human error, equipment, etc.) and whether 911 was called and which agencies responded.

1.17 Environmental Training: Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply.

1.17.1 Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable State Laws and regulations; DoD, Air Force and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asp?CourseCode=esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous-Waste-for-LQGs at the Contractor’s expense. Prior to obtaining training, the Contractor shall provide the name of the training institution or company and course description to the COR for approval within ten (10) calendar days after contract award date. Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS to the COR, within thirty (30) calendar days after contract award date. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per TAFB HWMP, “Hazardous Waste Management”.

1.18 Forms, Technical Orders (T.O.), AFI, Air Force Material Command Instructions (AFMCI), and Publications: The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the COR will provide the form, instruction, or publication to the Contractor upon the Contractor’s written request (e-mail is acceptable). In the event, laws, regulations, T.O.’s, AFI’s, or AFMCI’s change during the term of this contract, the Contractor shall be required to comply as the changes come into effect. Contractors delivering or handling official United States Air Force (USAF) records shall comply with the applicable records management regulations in AFI 33-322, Chapter 3, in its entirety.

1.19 Information Assurance (IA): All Contract Personnel shall successfully complete IA training prior to obtaining access to the network. IA training will be given to the Contractor by the COR. All Contractor personnel shall comply with IA policies and revisions. The Contractor http://www.skillsoft.com/catalog/detail.asp?CourseCode=esh_sah_a34_sh_enus000000 http://www.e-publishing.af.mil/ shall ensure terminated employee’s network access is removed within two (2) clock hours of termination notice. The 72nd Communications squadron reserves the right to terminate the Contractor’s access to the Tinker AFB network at any time to preserve the integrity of the local network.

1.20 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.21 Foreign Object Damage (FOD) and Dropped Object Prevention: Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher). The Contractor and Contractor personnel shall acknowledge the FOD/DOP training by viewing the Digital Versatile Disc (DVD) provided by the COR.

1.21.1 The Contract Manager shall provide written certification to the COR for each employee prior to the employees starting work in the OC-ALC shops. The certification shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide written certification of training to the COR prior to the employees starting work in the OC-ALC shops.

Every 36 Months, the Contractor and Contractor personnel shall be required to review the FOD/DOP training and to provide written certification to the COR.

1.22 Privately Owned Motor Vehicles (POV): Contractor Contractor’s personnel shall comply with the directives pertaining to the operation of POVs on Tinker AFB, per AFMAN 31-116, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24- 302, in its entirety for the operation of POVs within Tinker AFB.

1.23 Common Access Card (CAC) Holders: IAW OC-ALCI 31-1, Chapter 6, paragraph 6.5.2

– 6.5.3., Contractor personnel requiring access to Tinker AFB and the Tinker Domain (computer and network access) shall possess a Common Access Card (CAC). The CAC shall be obtained through the Trusted Associate Sponsorship System (TASS) (https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp) and the unit’s Trusted Agent (TA). The Contractor shall contact the COR within five (5) business days after the contract award date for details and forms. Contractors whose personnel require CAC cards shall have initiated a National Agency Check with Inquiries (NACI) as described below and shall have completed (with favorable results) a Federal Bureau of Investigation (FBI) fingerprint check, or a DoD determined equivalent investigation or greater before the CAC can be issued.

1.23.1 The investigation requirement for a NACI is IAW AFI 31-601, “Industrial Security”. In order to receive access to the Tinker Domain and access to any Government computer system, the Contractor shall have at least initiated a NACI for personnel requiring access. The Contractor is responsible for vetting their employees. If an unfavorable NACI is received, access to the Tinker Domain will be revoked. The Contractor shall ensure that contractor personnel requiring access https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp to the Tinker Domain shall have a civilian Local Files Check (LFC) with no adverse results, as required by the TA.

1.24 Contractor IDs: All Contractor badges shall be surrendered when the contract expires, are no longer needed, or when the Contractor’s personnel are no longer working under the contract or for the Contractor. The Contractor’s IDs expire on the last day of the current contract PoP. If the contract is extended, the Contractor and the Contractor’s personnel shall obtain new ID badges.

The requirement to obtain new badges includes the CAC ID, the DBIDS ID, and AF Form 1199C, Controlled/Restricted Area Badge.

1.24.1 All CAC cards shall be returned to the Pass and Registration, Bldg. 6611, after the completion of the contract, when no longer needed, or when the Contractor’s personnel are no longer working under the contract, or working for the Contractor. After the CAC card has been issued by Pass and Registration, the Contractor shall ensure that their employees are displaying and surrendering the card IAW the Installation Integrated Defense Plan, Tinker Plan 31-101, in its entirety. Five (5) calendar days after the badge has been returned to Pass and Registration, the Contractor shall provide copies of the turn-in receipts to the COR, either by US Postal Service or e-mail.

1.24.2 Contractors are assessed a fine of $50.00 when the badges have expired or are no longer required, if the CAC IDs, AF Form 1199C’s, AFMC Form 1168s, or DBIDS IDs are lost, stolen, or not returned to the Pass and Registration, Bldg. 6611. The 72 Security Forces Squadron (SFS) will attempt to fine the contract if money cannot be collected from the Contractor.

1.25 Foreign Nationals: The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.26 Safety and Health on Government Installations: While performing work under this contract the Contractor shall comply with all applicable federal, state, and local and the specific Air Force regulations (as applicable) regarding occupational safety and health addressed in the PWS. During the execution of the contract the Contractor shall notify the CO, COR, and Government Contract Administrator (CA) within one (1) business day of any damage to Government property where the dollar value exceeds $500,000.00 and within two (2) work days, for any damage to Government property less than $500,000.00. The Contractor shall notify the (CO) within one (1) business day of any injury to contract personnel which occurs while on a Government installation.

Mishap notifications shall contain, as a minimum, the following information:

• Contract, Contract Number, Name and Title of Person(s) Reporting

• Date, Time and exact location of accident/incident

• Brief Narrative of accident/incident (Events leading to accident/incident)

• Cause of accident/incident, if known

• Estimated cost of accident/incident (material and labor to repair/replace)

• Nomenclature of equipment and personnel involved in accident/incident

• Corrective actions (taken or proposed)

• Other pertinent information

1.26.1 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO.

Applicable Regulations and Air Force Instructions:

29 CFR 1910 OSHA Standards for General Industry AFI 91-203 Air Force Consolidated Occupational Safety Instruction AFI 91-207 THE US AIR FORCE TRAFFIC SAFETY PROGRAM 12 Sep 2013

AFI 31-218 AIR FORCE MOTOR VEHICLE TRAFFIC SUPERVISION

1.26.2 While on a government installation the Contractor shall be required to follow applicable installation traffic safety regulations and any applicable safety requirements required by the work center supervisor as it pertains to execution of the contract while in the work center; these may include but are not limited to general personal protective equipment such as safety glasses, hearing protection, and hard hats. The Contractor shall comply with base/shop emergency procedures for fire, tornado etc.

1.27 Communicating Hazards Of Workplace (CHOW): Contractor’s onsite representative communicates all hazards being introduced to the worksite by the Contractor. This is accomplished prior to commencement of work and refreshed daily during performance, IAW Contractor’s Site Safety Plan.

1.28 Safety and Health Plan: The Contractor shall be responsible for compliance with the OSHA Public Law 91-596. The Contractor shall submit a Safety and Health Plan (SHP) and corresponding site safety checklist to the CO and the COR (see Appendix C).

1.29 Combating Trafficking in Persons: IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

a. Keep the lines of communication open with the Contractor. At the Post-Award conference, remind the Contractor of his contractual responsibilities to notify the government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, subcontractor’s or subcontractor employees pursuant to the clause.

b. When appropriate, encourage Contractor to complete Human Trafficking Awareness Training.

c. Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

d. Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

1.30 Commanders Safety Intent: The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each contractor and government employee.

1.31 Speak Up for Safety: Safety surety is an integral part of our overall goal of establishing a world class safety and health program. Our “Speak Out for Safety” initiative ensures a partnership with contractors and government employees to further enhance safety to ensure we are looking out for all our partners and empowers all employees to actively participate in each other’s safety.

1.31.1 A safe workplace is everyone's business. As part of the contract team, military, civilian and contractor personnel are empowered to Speak Out for Safety (S.O.S.) when they observe an unsafe act.

1.31.2 Government personnel are empowered to intercede in events that pose imminent danger to personnel or catastrophic damage to property.

1.32 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.33 Contractor Manpower Reporting (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields in the Service Contract Report (SCR) at www.SAM.gov.

1.33.1 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year Contractors may direct questions to the SAM.gov service desk (https://www.fsd.gov/fsd-gov/home.do).

1.34 Reporting Period: Contractors are required to input data by 31 October of each year.

1.35 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

http://www.state.gov/g/tip http://www.sam.gov/ https://www.fsd.gov/fsd-gov/home.do

1.36 User Guide: Data for Air Force service requirements must be input at www.sam.gov. A quick start user guide is available at on the SAM.gov website at https://sam.gov/SAM/transcript/SCR_QSG.pdf. In addition, a full user guides for contractors and government personnel are available at https://www.sam.gov/SAM/pages/public/help/samUserGuides.jsf.

1.37 Training – General (including but not limited to): The Government COR will provide training via slides, video, or classroom prior to the Contractor performing work at the OC-ALC.

The Government will be responsible for all approved costs associated with the training identified below. The COR will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four (4) of the contractor employee’s Social Security Number (SSN) will be input on the form. The Government will add or remove training as required per Air Force Regulation.

1.38.1 The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

Contractor Required Courses Course Number FOD and DOP Awareness Training Course Initial CHPMAS0000400SU AFMC FOD and DOP Awareness Training Refresher CHPMAS0001301CB Initial Fire Safety and Prevention Training CTESAF0000100SU Refresher Fire Safety and Prevention Training, Computer Based Training (CBT)

CTEMAS0002900CB

OC-ALC Environmental Accountability/Solid Waste Training, CBT MTEMAS9713800BR OC-ALC Human Factors Training, CBT MTEPDV9775100BR Environmental Management Systems (EMS) - General Awareness Training MTEENV9733070BR

Lockout/Tagout Course for Others, CBT CTEMAS0003001CB Security Administration (formerly Information Protection) MTEMAS0006135JT DoD Information Assurance Cyber Awareness Challenge MTESAT0006134JT

Section Two

Performance Assessment

The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall ensure the following SS requirements are accomplished:

Service Summary (SS) Table 2-1 https://sam.gov/SAM/transcript/SCR_QSG.pdf https://www.sam.gov/SAM/pages/public/help/samUserGuides.jsf

SS PERFORMANCE OBJECTIVE PWS

PARA.

PERFORMANCE

THRESHOLD

SS 1

The Contractor shall provide software maintenance after being notified by the Contracting Officer Representative (COR)/ESDS Program Manager (PM) that a problem with the system software has been identified and shall continue until the problem is resolved.

1.2. 100% Compliance

SS 2

The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.4. 100% Compliance

SS 3 The Contractor shall provide personnel with the required qualifications. 1.7 100% Compliance

SS 4

The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent.

1.8 100% Compliance

SS 5

The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within five (5) business days after the contract award date.

1.9 100% Compliance

SS 6

If no HAZMAT will be brought on base or used in performance on this contract, the contractor shall certify “No HAZMAT will be brought on base” or “No HAZMAT Usage” by official correspondence.

This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the certification, the requirements of this section no longer apply. Appropriate penalties for the contractor shall be assessed if found in violation of above certification.

1.11 100% Compliance

SS 7

The Contractor shall not store chemicals or hazardous material (HAZMAT) on Tinker AFB.

Contractors shall be compliant with HAZMAT management procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFMAN 32-7002, “Environmental Compliance and Pollution Prevention”. The Contractor shall maintain a log of all HAZMAT that is used on base.

This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) no later than the fourth (4th) day of the following month or the first (1st) subsequent business day.

1.11.1 100% Compliance

PERFORMANCE

THRESHOLD

SS 8

Upon COR receipt of the “No HAZMAT Usage” certification, the requirements of this section no longer apply.

1.12 100% Compliance

SS 9

The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten (10) calendar days after contract award date all Safety Data Sheets (SDSs). The Contractor shall receive approval from the COR prior to shipping any chemical, material or substance to Tinker AFB. A copy of the manufacturer SDS shall accompany the shipment. Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part

1910.1200. The Contractor shall ensure containers

of hazardous chemicals are labeled with the following information, prior to shipping to Tinker AFB IAW OSHA Hazardous Communication Standard, Title 29, CFR Part 1910.1200 (2012):

product identifier; signal word; hazard statement(s);

precautionary statement(s); pictogram(s); and name, address and telephone number of the chemical manufacturer, importer, or other responsible party.

The COR will forward all SDS submittals to 72 ABW/CEIE for approval. A current manufacturer SDS shall be submitted to the COR if the Contractor changes manufacturer or vendor for any chemicals that were prior approved. The Contractor shall maintain copies of manufacturer SDSs for all chemicals and SDSs shall be readily accessible at all times by Contractor personnel as well as government employees.

1.12.1 100% Compliance

SS 10

Any discharges into Tinker’s industrial waste treatment plant (IWTP) or sanitary sewer shall be approved and done IAW Tinker Industrial Waste Water Discharge Permit as instructed by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). Notice of intent documentation shall be provided to the COR within ten (10) days after award. The COR will submit the

1.14 100% Compliance

PERFORMANCE

THRESHOLD

required notice of intent documentation to the UEC for 72 ABW/CEIE approval. The Contractor shall not discharge into IWTP and sanitary sewer prior to approval issued by 72 ABW/CEIE. The Contractor shall maintain records of written approval issued by 72 ABW/CEIE for discharges into IWTP and sanitary sewer.

SS 11

For discharges outside of Tinker AFB, the Contractor shall ensure waste water discharges, that may contain pollutants resulting from any contracted service, go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide official correspondence ten (10) calendar days after contract award date to the COR from the POTW that states the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.15 100% Compliance

SS 12

Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC.

1.16 100% Compliance

SS 13

Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable State Laws and regulations; DoD, Air Force and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asp?CourseCode =esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous-Waste-for-LQGs at the Contractor’s expense. Prior to

1.17.1 100% Compliance

PERFORMANCE

THRESHOLD

obtaining training, the Contractor shall provide the name of the training institution or company and course description to the COR for approval within ten (10) calendar days after contract award date.

Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS to the COR, within thirty (30) calendar days after contract award date. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per TAFB HWMP, “Hazardous Waste Management”.

SS 14 All Contract Personnel shall successfully complete IA training prior to obtaining access to the network. 1.19 100% Compliance

SS 15

Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher).

1.21 100% Compliance

SS 16

IAW OC-ALCI 31-1, Chapter 6, paragraph 6.5.2 – 6.5.3., Contractor personnel requiring access to Tinker AFB and the Tinker Domain (computer and network access) shall possess a Common Access Card (CAC).

1.23 100% Compliance

SS 17

All Contractor badges shall be surrendered when the contract expires, are no longer needed, or when the Contractor’s personnel are no longer working under the contract or for the Contractor.

1.24 100% Compliance

SS 18

While performing work under this contract the Contractor shall comply with all applicable federal, state, and local and the specific Air Force regulations (as applicable) regarding occupational safety and health addressed in the PWS.

1.26 100% Compliance

SS 19

Safety surety is an integral part of our overall goal of establishing a world class safety and health program.

Our “Speak Out for Safety” initiative ensures a partnership with contractors and government

1.31 100% Compliance

PERFORMANCE

THRESHOLD

employees to further enhance safety to ensure we are looking out for all our partners and empowers all employees to actively participate in each other’s safety.

SS 20

The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

1.38.1 100% Compliance

Section Three

Section Three (3). Government Furnished Property (GFP) and Services.

3.1. Government Furnished Property: The Government will provide, without cost, the Government Furnished Property (GFP) and Services listed in Appendix B and this PWS in support of the Electronic Software Distribution System (ESDS) at Tinker AFB, Hill AFB, and Robins AFB.