Serv S21-100 OD Technical Support - PWS.docx

PERFORMANCE WORK STATEMENT

FOR

SERV S21-100 OD++ Technical Support

Prepared By:

OC-ALC/OBCA

5 October 2021

PREAMBLE

Commander’s Safety Intent: The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each Contractor and Government employee.

Section One

1.1 Scope: The Contractor shall provide all labor, technical support and training necessary to a one-year base contract with four (4) one-year options for OD++ Source Code and core astrodynamics software library technical support, not to exceed 60 hours per year in accordance with (IAW) the terms and conditions outlined herein and conforming to this Performance Work Statement (PWS).

1.1.1 The Contractor shall be responsible for insuring all services provided under this contract are in accordance with (IAW) the terms and conditions outlined herein this PWS.

1.2 Requested Services: The Contractor shall provide a one-year base contract with four (4) one-year options for OD++ Source Code and core astrodynamics software library technical support,not to exceed 60 hours per year, to include at a minimum:

· Provide technical support and training (by phone and email)

· Algorithmic enhancements

· User-requested adaptation

· Bug fixes

· Training

1.3 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The GPOC will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or GPOC.

1.4 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.5 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.6 Hours of Operation: The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 0800 - 1700. If work hours are required outside the hours stated, the Contractor shall contact the Government POC for approval from the CO. Upon approval from the CO, the Government Subject Matter Expert (SME) or Government POC must be present with the Contractor.

1.6.1 These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.7 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and GPOC, in writing, within ten (10) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.7.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB. The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.8 Forms, Technical Orders (T.O.), AFI, Air Force Material Command Instructions (AFMCI), and Publications: The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the COR will provide the form, instruction, or publication to the Contractor upon the Contractor’s written request (e-mail is acceptable). In the event, laws, regulations, T.O.’s, AFI’s, or AFMCI’s change during the term of this contract, the Contractor shall be required to comply as the changes come into effect. Contractors delivering or handling official United States Air Force (USAF) records shall comply with the applicable records management regulations in AFI 33-322, Chapter 3, in its entirety.

1.9 Safety and Health off Government Installations: While performing work under this contract the Contractor shall comply with all applicable federal, state and local regulations regarding occupational safety and health. During the execution of the contract, the Contractor shall notify the CO, GPOC, and Government Contract Administrator (CA) within one (1) business day of any damage to Government property in which the dollar value exceeds $500,000.00 and within two (2) work days, for any damage to Government property less than $500,000.00.

Mishap notifications shall contain, as a minimum, the following information:

· Contract, Contract Number, Name and Title of Person(s) Reporting

· Date, Time and exact location of accident/incident

· Brief Narrative of accident/incident (Events leading to accident/incident)

· Cause of accident/incident, if known

· Estimated cost of accident/incident (material and labor to repair/replace)

· Nomenclature of equipment and personnel involved in accident/incident

· Corrective actions (taken or proposed)

· Other pertinent information

1.9.1 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO.

1.10 Information Assurance (IA): All Contract Personnel shall successfully complete IA training prior to obtaining access to the network. IA training will be given to the Contractor by the Government POC. All Contractor personnel shall comply with IA policies and revisions. The Contractor shall ensure terminated employee’s network access is removed within two (2) clock hours of termination notice. The 72nd Communications squadron reserves the right to terminate the Contractor’s access to the Tinker AFB network at any time to preserve the integrity of the local network.

1.11 Foreign Nationals: The Contractor shall notify the GPOC before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.12 Combating Trafficking in Persons: IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

1. Keep the lines of communication open with the Contractor. At the Post-Award conference, remind the Contractor of his contractual responsibilities to notify the government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, subcontractor’s or subcontractor employees pursuant to the clause.

1. When appropriate, encourage Contractor to complete Human Trafficking Awareness Training.

1. Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

1. Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

1.13 Speak Up for Safety: Safety surety is an integral part of our overall goal of establishing a world class safety and health program. Our “Speak Out for Safety” initiative ensures a partnership with contractors and government employees to further enhance safety to ensure we are looking out for all our partners and empowers all employees to actively participate in each other’s safety.

A safe workplace is everyone's business. As part of the contract team, military, civilian and contractor personnel are empowered to Speak Out for Safety (S.O.S.) when they observe an unsafe act.

1.13.1 Events that present imminent danger to personnel or catastrophic damage to property we empower our employees to intercede to ensure continued safe operations.

1.14 Training – General (including but not limited to): Reserved

Section Two Reserved

SECTION THREE

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

Reserved