Serv M24-024 Arcturus Connections - SSJ_Redacted.pdf

Single Source Justification (Simplified Acquisition)

Section A: General Contract Information

Contracting Activity: AFSC/PZIMB Purchase Request/ Identification Number:

Serv M24-024

Project/Program Name: M24-024 Arcturus Connections Estimated Contract Co (including Option

Section B: Description of the Supplies/Services Required

76 MXSG request an annual five (5) year service contract for one (1) base year with four (4) option years for Arcturus Software with Support Services.

To include the following:

• One Hundred and Thirty-Five (135) Arcturus New Direct End-users connections

Software Support to include:

• Corrective maintenance -- Defined as activities associated with root-cause analysis (software, services, or hardware) and software issue-fix isolation, problematic hardware identification, testing, and resolution.

• Root-cause analysis -- Analysis of the root cause(s) of problems. Problems will be reviewed to determine their origin, measures will be taken to correct the sources of the problems, and actions will be prepared and distributed back to 76 MXSG within service guidelines.

• AutoCrib Support Portal -- AutoCrib will provide manuals, setup guides, how to documents or video instructions for all software, hardware, and services. Documentation and videos will be delivered through the AutoCrib Support portal, chat or via email when the portal is not accessible.

• Application monitoring - Every effort will be made to conduct daily monitoring of production applications (ASPSync/MSSync) and services (AutoReports/AutoPO's) for all AutoCrib.Net customers with notifications being sent to 76 MXSG as needed.

• Emergency or After-Hours assistance -- AutoCrib will provide 24/7 on-call System Analysts as needed to provide established guidelines for support. Services delivered after-hours are provided specifically for emergency requests where dispensing of product from a machine or entire system is not available. After-hours support that are deemed not an emergency will be subject to a $250 service fee.

• Remote Control Access -- AutoCrib will request remote access when appropriate to assist in the troubleshooting process.

• Software Upgrades -- Requests for configuration, setup and upgrades will be coordinated through AutoCrib Systems Support. All requests for upgrades must be in accordance with our software upgrade checklist. This does not include third party applications and operating systems.

• Case and Metric reporting -- Case status and case history reports can be provided upon request.

AutoCrib Technical Support department metrics may be provided upon request to the best ability of AutoCrib Management.

Single Source Justification (Simplified Acquisition)

• Assistance with application usage -- Advice about or education on how to use applications, including best practice utilization, integration concepts, and maximizing efficiency within or for an application, or on the purpose of Industrial Vending.

Section C: Justification for Soliciting from a Single Source

The Arcturus software support must be provided by Autocrib, as this is proprietary software for the Autocrib company. OBCA reached out to Autocrib Inc. (C. Rowland) for distributors. Per Mr. Rowland, Autocrib Inc. is the OEM of the equipment in need of service, they do not allow any third-party service providers for the requested service and they are not willing to sell data rights to the Government.

Section D: Efforts to Obtain Competition

Market research was performed reviewing System for Award Management (SAM) databases using North American Industry Classification System (NAICS) Code (541511) looking for companies that could provide an annual five (5) year service contract for one (1) base year with four (4) option years for Arcturus Software with Support Services. A review of small businesses to include General Services Administration (GSA), RFQ - 1737995 to 328 vendors, with no capability statements or quotes provided. OBCA reached out to Autocrib Inc. (C. Rowland) for distributors. Per Mr. Rowland, Autocrib Inc. is the OEM of the equipment in need of service, they do not allow any third-party service providers for the requested service and they are not willing to sell data rights to the Government. In review there is one (1) source that can provide this service for this acquisition.

Section E: Steps to Preclude Future Single Source Awards

The Government will continue to monitor the market and conduct market research surveys to determine potential future sources to try and avoid future single source acquisitions.

Section F: Contracting Officer's Determination

I have determined, in accordance with FAR 13.106-1(b)(1), that the circumstances of this contract action deem only a single source is reasonably available.

Date

22-Jan-2025

Typed Name and Rank/Grade of Contracting Officer Signature of Contracting Officer