Serv M24-024 Arcturus Connections PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

76 MXSG Arcturus Software with Support Services

PREPARED BY:

OC-ALC/OBCA

December 23, 2024

Section One

1.0 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation and inspection manuals necessary to perform an annual five

(5) service contract for one (1) base year with four (4) option years for Arcturus Software with Support Services at the Oklahoma City–Air Logistics Complex (OC-ALC). The equipment is listed in Appendix A.

1.1 The Contractor shall be responsible for ensuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications and this PWS.

1.2 Requested Services: 76 MXSG request an annual five (5) year service contract for one (1) base year with four (4) option years for Arcturus Software with Support Services.

To include the following:

• One Hundred and Thirty-Five (135) Arcturus New Direct End-users connections

Software Support to include:

• Corrective maintenance — Defined as activities associated with root-cause analysis

(software, services, or hardware) and software issue-fix isolation, problematic hardware identification, testing, and resolution.

• Root-cause analysis — Analysis of the root cause(s) of problems. Problems will be reviewed to determine their origin, measures will be taken to correct the sources of the problems, and actions will be prepared and distributed back to 76 MXSG within service guidelines.

• AutoCrib Support Portal — AutoCrib will provide manuals, setup guides, how to documents or video instructions for all software, hardware, and services. Documentation and videos will be delivered through the AutoCrib Support portal, chat or via email when the portal is not accessible.

• Application monitoring – Every effort will be made to conduct daily monitoring of production applications (ASPSync/MSSync) and services (AutoReports/AutoPO’s) for all AutoCrib.Net customers with notifications being sent to 76 MXSG as needed.

• Emergency or After-Hours assistance — AutoCrib will provide 24/7 on-call System

Analysts as needed to provide established guidelines for support. Services delivered after-hours are provided specifically for emergency requests where dispensing of product from a machine or entire system is not available. After-hours support that are deemed not an emergency will be subject to a $250 service fee.

• Remote Control Access — AutoCrib will request remote access when appropriate to assist in the troubleshooting process.

• Software Upgrades — Requests for configuration, setup and upgrades will be coordinated through AutoCrib Systems Support. All requests for upgrades must be in accordance with our software upgrade checklist. This does not include third party applications and operating systems.

• Case and Metric reporting — Case status and case history reports can be provided upon request. AutoCrib Technical Support department metrics may be provided upon request to the best ability of AutoCrib Management.

• Assistance with application usage — Advice about or education on how to use applications, including best practice utilization, integration concepts, and maximizing efficiency within or for an application, or on the purpose of Industrial Vending.

1.3 Parts and Materials: The Contractor shall provide and use only new parts and material in performance of this PWS unless otherwise authorized by the CO. Long lead items greater than five

(5) business days must be identified and provide sufficient documentation supporting the delay.

1.4 Service Report: Immediately upon completion of the maintenance support services and before leaving the OC-ALC, the Contractor shall provide a written Service Report to the Government SME. When necessary, the Government SME will forward the service report to the GPOC within two (2) business days of receipt. The Contractor shall provide, by fax or email, the final service report within five (5) business days to the GPOC. As a minimum, the final service report shall contain the following information:

• name of the company

• requested service date

• contract number

• equipment ID#

• description of services provided

• additional services recommended (if any)

• printed name and signature of technician who performed the services (electronic signatures are acceptable)

• printed name and signature of on-site Government SME or GPOC (electronic signatures are acceptable)

• start and completion dates

• complete breakdown of the labor cost (hours and rate)

• materials and parts used

• details of any other charges

• printed name and signature stating only new parts and materials were used (electronic signatures are acceptable)

• written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order. (electronic signatures are acceptable)

1.5 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.6 Hours of Operation: The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 0600 - 1400. If work hours are required outside the hours stated, the Contractor shall contact the GPOC for approval from the CO.

Upon approval from the CO, the Government Subject Matter Expert (SME) or GPOC must be present with the Contractor.

These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.7 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and GPOC, in writing, within ten (10) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.7.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB.

The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.8 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the GPOC within five

(5) business days after the contract award date. Within ten (10) business days, the Contractor shall also provide an updated listing of personnel to the GPOC when employees affecting the work of this contract change status or position.

1.8.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty GPOCs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.9 Forms, Technical Orders (T.O.), AFI, Air Force Material Command Instructions (AFMCI), and Publications: The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the GPOC will provide the form, instruction, or publication to the Contractor upon the Contractor’s written request (e-mail is acceptable). In the event, laws, regulations, T.O.’s, AFI’s, or AFMCI’s change during the term of this contract, the Contractor shall be required to comply as the changes come into effect. Contractors delivering or handling official United States Air Force (USAF) records shall comply with the applicable records management regulations in AFI 33-322, Chapter 3, in its entirety.

1.10 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.11 Foreign Object Damage (FOD) and Dropped Object Prevention: Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher). The Contractor and Contractor personnel shall acknowledge the FOD/DOP training by viewing the Digital Versatile Disc (DVD) provided by the COR.

1.11.1 The Contract Manager shall provide written certification to the COR for each employee prior to the employees starting work in the OC-ALC shops. The certification shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide written certification of training to the COR prior to the employees starting work in the OC-ALC shops.

Every 36 Months, the Contractor and Contractor personnel shall be required to review the FOD/DOP training and to provide written certification to the COR.

1.12 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops, which includes ramp areas, the Contractor shall comply with AFI 21-101_AFMC Supplement 1, 21-101, Chapter 10 (all paragraphs) and OC-ALCI 21-112, paragraph 14.1. and 14.5.3. The Contractor shall provide the completed MXRIWRS Form 032 prior to performing work in the OC-ALC industrial areas. The MXRIWRS Form 032 is available from the GPOC. The Contractor shall provide a Contractor Tool Listing, MXRIWRS Form 032, to the GPOC within five (5) business days after Support Service actions. The Contractor or Contractor’s personnel shall inventory the container or bag of tools at the beginning of each or if actions have been taken against the Contractor employees, subcontractor’s or subcontractor employees pursuant to the clause.

b. When appropriate, encourage Contractor to complete Human Trafficking Awareness Training.

c. Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

d. Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

1.19 Commanders Safety Intent: The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each contractor and government employee.

1.20 Speak Up for Safety: Safety surety is an integral part of our overall goal of establishing a world class safety and health program. Our “Speak Out for Safety” initiative ensures a partnership with contractors and government employees to further enhance safety to ensure we are looking out for all our partners and empowers all employees to actively participate in each other’s safety.

A safe workplace is everyone's business. As part of the contract team, military, civilian and contractor personnel are empowered to Speak Out for Safety (S.O.S.) when they observe an unsafe act.

Events that present imminent danger to personnel or catastrophic damage to property we empower our employees to intercede to ensure continued safe operations.

1.21 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

Section Two

RESERVED

Section Three

SECTION THREE

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1 Government Property Repair/Maintenance (or Similar Requirement) On-Base.

Government Property Repair/Maintenance On-Base is not considered GFP in accordance with (IAW) Federal Acquisition Regulation (FAR) Parts 45 and 52.245 plus supplements. The responsible Government Organizations 76 MSXG for Government Property Repair/Maintenance On-Base will be responsible for the Government Property inventory, record keeping, reporting requirements (including Report of Survey), and disposal during the performance of this contract.

3.2. Government Furnished Services (GFS) are applicable during the performance of this contract. The Government will furnish the following services at Tinker AFB (TAFB), OK:

3.2.1. Security Forces. The Government will provide general on-base security forces’ service.

The security forces’ telephone numbers are 911 for emergencies, 405-734-2000 for crimes in progress and 405-734-3737 for non-emergency calls. The off-base 911 center receives 911 cell phone calls. Cell phone callers need to advise the 911 off-base center they are on TAFB in order to be connected with the on-base 911 center.

3.2.2. Fire Emergency and Routine Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the TAFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 405-734-3981 or 405-734-3982 and 405-734-7964 for after hours and weekends. For routine calls to dispatch call 405-734-7964.

3.2.3. Utilities. The Government will provide utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contractor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.2.4. Postal Distribution. The Government will provide on-base mail distribution, United States Postal Service (USPS) distribution only for official Government mail required under terms of this contract.

3.2.5. Custodial Services. The Government will provide custodial services limited to the extent provided in the Base Custodial Contract(s) for the Government provided facilities.

3.2.6. Refuse Collection. The Government will provide refuse collection services limited to the extent provided in the Base Refuse Collection Contract(s) for the Government provided facilities. The Government will only allow non-hazardous refuse to be emptied into the nearest authorized refuse dumpster for trash collection. Do not use Government dumpsters to dispose of construction debris.

3.2.7. Insect and Rodent Control. The Base Civil Engineering Entomology will provide service for Government provided facilities.

3.2.8. Grounds Maintenance. The Government will provide grounds maintenance services limited to the extent provided in the Base Grounds Maintenance Contract(s) for the Government provided facilities.

3.2.9. Real Property Maintenance/Repair. The Government will provide maintenance and repair of Real Property in accordance with and compliance with Government procedures. The Contractor shall submit written requests to the Government Contracting Officer Representative (COR) or Government Point of Contract (GPOC) for Real Property maintenance and repairs.

3.2.10. Workspace. The Government will provide access to the equipment and adequate workspace around the equipment.