Section J Attachment 1 - Performance Work Statement.pdf

SOLICITATION: FA8630-20-R-4000

Attachment 1, PWS

17 March 2021

PARTS AND REPAIR

ORDERING SYSTEM

(PROS VI)

PERFORMANCE WORK

STATEMENT (PWS)

AIR FORCE SECURITY ASSISTANCE

COOPERATION DIRECTORATE

Table of Contents

1.0 Description of Services

1.1 Organizational Summary

1.2 Scope of Work

1.3 Primary Objectives

1.4 Objective Performance Incentive (OPI)

2.0 General Program Requirements

2.1 Management

2.2 Requisition and Task Order Requirements

2.3 Receipt of Requisition

2.4 Contract Award and Shipment Objectives

2.5 Service Categories

2.6 Vendor RFQ/RFP Requirements

2.7 Vendor On-Ramping

2.8 Dormant Status

2.9 Off-Ramping

2.10 Distributor Utilization

2.11 Partnering

2.12 Obsolescence

2.13 Small Business Goals

2.14 Quality Assurance (QA) Management

2.15 PC&H

2.16 Transportation

2.17 Technical Data

Appendix A – Acronyms

Appendix B – Glossary

17 March 2021

1.0 Description of Services

1.1 Organizational Summary

The Air Force Security Assistance and Cooperation (AFSAC) Directorate located at Wright-Patterson Air Force Base, OH manages the Parts and Repair Ordering System (PROS) contract that provides Commercial Buying Services (CBS) for Non-Standard and Difficult to Support Standard Items. The AFSAC PROS contract is a performance-based service acquisition providing supply, maintenance, and task order support services. This tri-service capable contract will support Air Force, Navy, and Army Foreign Military Sales (FMS) customers.

1.2 Scope of Work

1.2.1 The PROS program provides FMS defense service support for supply, repair, and task orders to eligible countries in support of their defense articles. Arms Export Control Act (AECA) section 47 (22 U.S.C. 2794) defines the terms “defense article” and “defense service.” The U.S. Munitions List (22 CFR part 121) designates specific items that fall into these categories as identified in the Security Assistance Management Manual (SAMM) C4.4. Contractor shall adhere to Logistics Support by operating as the Commercial Buying Service (CBS) (as defined SAMM C6.4.4) to support FMS purchaser requirements for Non-Standard and Difficult to Support Standard Items.

1.2.2 PROS VI is a single award Indefinitely Delivery, Indefinite Quantity (IDIQ) contract with firm fixed price (FFP) fill prices and cost reimbursable (CR) material. The PROS VI Period of Performance (PoP) consists of a ten year ordering period allowing for a five-year residual performance period. The ten year ordering period consists of a five-year base period and five one-year unilateral options. The United Stated Government (USG) reserves the right to exercise the options as set forth in Section B of this contract.

1.2.3 Contractor shall serve as the Source of Supply (as defined SAMM C4.4.1) to provide logistics support for defense articles and defense services by contracting through the Department of Defense (DoD), Defense Security Cooperation Agency’s (DSCA) Implementing Agency (IA), the Air Force Security and Cooperation Directorate (AFSAC), to fulfill requisition requirements on behalf of eligible foreign countries. DoD procurements for FMS use standard Federal Acquisition Regulation (FAR) contract clauses and contract administration practices except where deviations for FMS are authorized in the Defense Federal Acquisition Regulation Supplement (DFARS). IAs may procure from foreign sources as required to conduct Materiel Standards (MS) acquisitions in accordance with the DFARS under the same acquisition and contract management procedures used for other defense acquisitions. IAs should refrain from entering into such sales arrangements for equipment not in the U.S. inventory unless DSCA (Strategy, Plans, and Policy Directorate (SPP), and Office of the General Counsel (OGC)) have approved an exception.

1.2.4 Contractor shall adhere to MS (as defined SAMM C4.4.2). It is DoD policy that defense articles sold under FMS programs should reflect favorably upon the USG. Defense

17 March 2021 articles offered and sold under FMS are new or unused or, as a result of refurbishment, possess original appearance insofar as possible and, as a minimum, have serviceability standards prescribed for issue to U.S. Forces. If the purchaser desires exclusively new equipment, this requirement is stated in the LOA and/or the requisition requirement. If the purchaser wishes to purchase “as is” (no assurance of serviceability), this should be stated in the LOA and/or the requisition requirement. Additionally, full disclosure of any item condition, the purchaser shall be informed of unusual safety or environmental risks known at the time of sale.

1.2.5 DoD will take reasonable steps to support systems that are not used by U.S. Forces including items that were never adopted by U.S. Forces. Support is provided for these items when mutually satisfactory arrangements are made, implemented LOA with eligible Case and Line. Effort is made to support Non-Standard Items, whether acquired commercially, through FMS, or Non U.S. Origin when this effort serves U.S. interests

(SAMM C4.4.3.2).

1.2.6 Contractor shall adhere to Logistics Support (SAMM C4.4.3). The DoD considers the support of U.S. origin defense articles critical to the success of the Security Assistance (SA) program. Systems in use with U.S. Forces are supported through the DoD procurement system as a Standard Item. Support items that are stocked, stored, and issued due to common application with end items in use, should be provided even though the end items may have been acquired commercially or system support buyout is complete.

1.2.7 Contractor shall adhere to Logistics Support to FMS purchaser requirements for Difficult to Support Standard Items, when DoD organic capability or contractual supportability is not available or timely.

1.2.8 Contractor shall adhere to DLM 4000.25-1, Military Standard Requisitioning and Issue Procedures (MILSTRIP), and Section J, Attachment 6, Specifications and Standards.

1.2.9 Contractor shall identify innovative strategies for rapid design, qualification and deployment of sustainment solutions which leverage new manufacturing materials, processes, and components.

1.2.10 Contractor shall, as the initial Task Order, execute a Contractor Technology Solution (CTS) Implementation Study that delivers, for USG approval, a Technical Report and a Project Planning Chart.

1.2.11 Contractor shall deliver a CTS that allows for automated data analysis and report generation, while supporting enhanced Vendor competition, innovation, transparency, and communication. The CTS shall provide logistics technology to streamline customer requisition daily responsibilities, improve transparency and communication, and deliver greater efficiencies. Contractor CTS shall be capable of interfacing with multiple USG systems, which could be replaced anytime during the life of the PROS contract.

Contractor shall ensure an interface is maintained and interface documentation is updated and delivered, at no additional cost to the USG. Contractor shall deliver a CTS capability

17 March 2021 that includes best practices to deliver Digital Dashboards (DD) for key performance indicators, Independent Document Exchanges (IDE) for electronic media delivery, Customer Relationship Management (CRM), and Help Desk Support.

1.3 Primary Objectives

1.3.1 Contractor (henceforth referred to as Contractor, unless otherwise stated) shall be the

USG CBS for supply, repair, and task orders for all eligible items under the PROS contract. The primary objectives of the contract are Requisition Transparency and Best Value Decision through competition, Beyond Economical Repair (BER)/Beyond Physical Repair (BPR) support, low cancellation rate, and quality assurance. CTS shall capture, at a minimum, the primary objectives of the contract and provide interoperability between all the systems either inter-Governmental or between the USG and Commercial Industry.

1.3.2 Service Summary

1.3.2.1 Contractor shall be measured against the following criteria in the below Service Summary.

TABLE 1.3.2.1.A - SERVICE SUMMARY

PERFORMANCE

CRITERIA

PERFORMACE THRESHOLD

(Standard)

SURVEILLANCE

METHOD

SS-1 Contract Competition Index (CCI)

For all Active Vendors, the CCI shall not exceed 1000 CCI X= s1

2 +s2 2+s3

2…sn

Sampling reported through SMC, CTS, and supported by 100% surveillance

SS-2 BER&BPR Rate (100% Failure Report and 100% Market Research Report shall be delivered) Rate X = Total Reports / Total BER &

BPR

Sampling reported through SMC, CTS, and supported by 100% surveillance

SS-3 Cancellation Rate Shall not exceed 20% Cancellation Rate X = Total Cancel / Total Requisitions

Sampling reported through SMC, CTS, and supported by 100% surveillance

SS-4 Quality Shall NTE 1 valid CAR/month Sampling reported through SMC, CTS, and supported by 100% surveillance

1.4 Objective Performance Incentive (OPI)

1.4.1 Objective Performance Incentives (OPIs) shall be earned by accomplishing the performance thresholds identified in Section H. The Firm Fixed Price (FFP) CLIN structure incentivizes the Contractor to deliver the minimum performance required

17 March 2021 without adverse performance actions. FFP inherently places all cost risk on the Contractor, therefore incentivizing value added efficiencies and effectiveness to provide scalability and reward the Contractor for their efforts to manage scalability of the program.

TABLE 1.4.1.A – OBJECTIVE PERFORMANCE INCENTIVE

PERFORMANCE

CRITERIA

PERFORMANCE FORMULA

SURVEILLANCE

METHOD

OPI-1 Contract Competition Index top 100 vendors by awarded values

X = s1 2+s2

2+s3 2+…sn

SMC, CTS, and supported by 100% surveillance

OPI-2 Beyond Economical Repair and Beyond Physical Repair

X = CRTB / RTB

SMC, CTS, and supported by 100% surveillance

OPI-3 Cancellation rate due to inability to utilize qualified source

X = TRC/TR Sampling reported through SMC, CTS, and supported by 100% surveillance

2.0 General Program Requirements

2.1 Management

2.1.1 Contract Start-Up

Contractor shall deliver the Technical Report (CDRL A003) and the Project Planning Chart (CDRL A024) for the CTS Implementation Study 30 calendar days after contract award. The Project Planning Chart shall include all core activities and processes necessary to successfully execute the Software Test Plan (CDRL A019), Software Test Report (CDRL A020), and CTS Full Operational Capability (FOC) to receive and process requisitions. Contractor shall develop customer CTS training materials and provide virtual training to all customers prior to processing requisitions. Contractor shall ensure all training materials are available on the Contractor website, accessible with log-in credentials (CDRL A025). Contractor shall be prepared to receive and process requisitions no later than 120 calendar days after contract award. The CTS shall be fully operational with USG Software Test Report approval prior to any requisitions being directed to the Contractor’s CTS. [CDRL A019, Software Test Plan, DI-IPSC-81438], [CDRL A020, Software Test Report, DI-IPSC-81440], [CDRL A003, Technical Report, DI-MISC-80508B], [CDRL A024, Project Planning Chart, DI-MGMT-80507], [CDRL A025, Training Conduct Support Document, DI-PSSS-81523D]

2.1.2 Contract Closeout

Contractor shall develop and implement a Closeout Plan for USG approval in accordance with FAR 4.804, Closeout of Contract Files. The Contract Closeout shall begin at physical completion of all residual performance, where the Contractor has performed all services and the USG has accepted these services. [CDRL A010, Phase-Out Transition Plan, Transition Closeout Plan DI-MGMT-81945]

2.1.2.1 Transition Plan

Contractor shall collect, manage, and store all PROS procurement data and media and document procedures to mark/identify and separate the data for delivery upon contract closeout. At contract close-out, contractor shall transfer, in an orderly manner, all USG provided and PROS developed data and media to the USG and follow-on contractor as determined by the AFSAC PMO. Contractor Transition Plan shall address areas deemed necessary to ensure a seamless transition such as: milestone schedule of major events, transition assistance, transfer of CRM in MicrosoftTM Office compatible format, transfer of price notification matrix in MicrosoftTM Office compatible format, data transfer (technical and procurement), handling open requisitions, and resolution of open SDRs.

[CDRL A023, Transition Plan, DI-MGMT-80790]

2.1.3 Inspection of services pertains to any and all information required by or obtained under this contract. Contractor shall provide this information as requested by the USG and in accordance with FAR 52.246-3 (Inspection of Services Fixed Price) and FAR 52.246- 4 (Inspection of Supplies Cost Reimbursement).

2.1.4 Meeting and Reviews

Meetings may be held virtually or in-person at a USG facility, a commercial conference center, or the Contractor facility on a rotational basis, as determined by the USG. Follow-up or out of cycle meetings may be held periodically throughout the duration of PROS VI in order to assess performance against the requirements, reinforce partnering principles, and/or address customer support. Attendees at all meetings shall be documented with designated affiliation, to include country represented, USG employee, or Contractor employee. All travel shall be IAW Joint Travel Regulation (JTR), Vol. II, and travel costs shall be incorporated into Fill Prices.

2.1.4.1 Post-Award Kickoff Meeting

Within ten (10) days of contract award, Contractor shall host a kickoff meeting at a mutually agreed upon facility. Discussion items at this meeting shall include contract and PWS requirements, financial and invoicing procedures, security and system access (PWS 2.1.8.3), transition planning, and quality assurance activities. The kickoff meeting shall

17 March 2021 be a duration of X* working days. The specific dates, times, location, attendance, and discussion items for the kickoff meeting shall be set at contract award.

2.1.4.2 Business Meeting/Site Visit

Contractor shall, at a minimum, host four business meetings/site visits per year to present and review program status, performance metrics, major open issues, and discuss topics identified by USG. Meetings shall be conducted quarterly, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually or at the Contractor’s facility. Contractor shall produce presentation materials, as well as, complete an accurate minutes to capture the proceedings. [CDRL A011, Status Report, PMR Support, DI-

MGMT-80368A]

2.1.4.3 Program Management Reviews (PMRs)

Contractor shall host two U.S. Air Force Customer PMRs per year to present and review program status, performance metrics, major open issues, improvement initiatives, business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG-only briefing and discussions. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO.

Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at the Contractor’s facility, or on/about Wright-Patterson AFB, OH. Attendance shall be at USG discretion. Any Contractor costs associated with PMR Meetings shall be incorporated into Fill Prices.

Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG Approval, as well as complete and accurate minutes to capture the proceedings. [CDRL A011, Status Report, PMR Support, DI- MGMT-80368A]

2.1.4.4 Contractor shall host two U.S. Navy Customer PMRs per year to present and review program status, performance metrics, major open issues, improvement initiatives, discuss business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG only briefing and discussions. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO.

Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at the Contractor’s facility, or on/about Naval Support Activity, PA. Attendance shall be at USG discretion. Any Contractor costs associated with PMR Meetings shall be incorporated into Fill Prices.

Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG Approval, as well as complete and accurate minutes to capture the proceedings. [CDRL A011, Status Report, PMR Support, DI- MGMT-80368A]

17 March 2021

2.1.4.5 Contractor shall host shall host two U.S. Army Customer PMRs per year to present and review program status, performance metrics, major open issues, improvement initiatives, discuss business and marketing opportunities, and discuss topics identified by USG and Customer. Contractor shall provide USG only briefing and discussions.

Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO. Meetings will be conducted semi-annually, with each occurrence lasting X* days. At USG discretion, these meetings may be held virtually, at the Contractor’s facility, or on/about Army Support Activity. Attendance shall be at USG discretion. Any Contractor costs associated with PMR Meetings shall be incorporated into Fill Prices. Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG Approval, as well as complete and accurate minutes to capture the proceedings. [CDRL A011, Status Report, PMR Support, DI-

MGMT-80368A]

2.1.4.6 Contractor shall participate in weekly virtual meetings with the USG to discuss program status and address any open issues. Contractor shall provide any information, reports, metrics, or other material necessary to facilitate discussion and shall produce minutes of that discussion. [CDRL A012, Conference Minutes, Teleconference and Meeting Minutes, DI- ADMIN-81250A]

2.1.4.7 Contractor shall support the USG at World Wide Reviews in various CONUS locations. Contractor shall answer questions from and provide information to USG and FMS customers on PROS support specific to aircraft platforms including the F-16, F-15, and C-130. Contractor shall support three reviews per year, one for each aircraft review, lasting no more than five days each.

2.1.4.8 Visits with Foreign Customers

2.1.4.8.1 All PROS formal and informal CONUS visits or meetings between contractor employees and foreign officials shall be attended by and coordinated through USG. All requests for contractor meetings shall be coordinated with

USG.

2.1.4.8.2 Foreign Liaison Officer (FLO) visits to contractor facilities shall be at USG discretion. All requests for such visits shall be approved through USG no less than 30 calendar days prior to departure. The visit request shall include date, time, duration, topics to be discussed, and names of attendees. Notification of pending customer visit requests and clearance verification shall be formally documented and coordinated with USG. For both formal and informal visits, contractor shall provide USG meeting minutes within five calendar days following such visits. [CDRL A012, Conference Minutes, Teleconference and Meeting Minutes, DI-ADMIN-81250A]

2.1.5 Marketing

17 March 2021

2.1.5.1 Contractor shall submit for USG approval a re-brand of PROS VI nomenclature and USG design delivered with unlimited rights. CDRL A011.

2.1.5.2 Contractor shall support Vendor participation and on-ramping to meet or exceed Contract Competition Index (CCI) requirement for all requisitions and task orders.

2.1.5.3 Contractor shall develop Vendor specific marketing materials for distribution at trade shows, conferences, seminars, etc. to streamline on-ramping.

2.1.5.4 Contractor shall participate in trade shows and conferences to facilitate outreach efforts targeting Customer participation and to aid in the marketing of

PROS.

2.1.5.5 AFSAC reserves the right to review and approve any PROS Contractor marketing materials, promotional materials, news releases, and related webpage content (not including creative design).

2.1.6 AFSAC PROS Webpage

2.1.6.1 Contractor shall develop, host, update, and archive a PROS website for the purposes of informing our customers, stakeholders, and the general public of the attributes and procedures for PROS. Contractor shall have fully operational webpage within 120 calendar day of contract award in accordance with PWS 2.1.

2.1.6.2 Contractor shall develop and maintain a current, publicly available webpage accessible via the Internet throughout the term of PROS. Contractor shall make their PROS webpage Rehabilitation Act Section 508 compliant.

2.1.6.3 USG will own all information and content captured throughout the life of the contract

2.1.6.4 Contractor PROS webpage shall include, but not be limited to, the following:

2.1.6.4.1 Webpage shall include specific information and access for USG, Contractor, Customer, and Vendors

2.1.6.4.2 PROS Contract Overview

2.1.6.4.3 AFSAC Key Personnel Point of Contact (POC) information (Names, Titles, Phone Numbers, E-mail Addresses)

2.1.6.4.4 Contractor Key Personnel POC information (Names, Titles, Phone Numbers, E-mail Addresses)

2.1.6.4.5 Vendor On-Ramping process to include Contractor POC

2.1.6.4.6 List of Contract Vendors broken out by NAICS, customer reviews (PWS 2.2.2.2), and link to Vendor website

2.1.6.4.7 List of Vendors not eligible for solicitations and awards due to Dormant Status or Off-Ramped

17 March 2021

2.1.6.4.8 General overview of the attributes of PROS, Contractor capabilities for

PROS

2.1.6.4.9 PROS Training, CTS Training, Ordering Guides and Procedures, and Video Tutorials for USG, Contractor, Customer, and Vendor

2.1.6.4.10 Statistical information available by Agency and Contractor

2.1.6.4.11 PROS related marketing materials and news releases

2.1.6.4.12 Links to other mandatory websites

2.1.6.4.13 Login Credentials for user specific accounts in the following categories USG/Contractor, Vendor, and Customer

2.1.6.4.14 Help Desk POC

2.1.6.4.15 Frequently Asked Questions

2.1.7 Contractor Technology Solution (CTS)

[CDRL A016, Interface Design Description, DI-IPSC-81436], [CDRL A017, Interface Requirements Specification, DI-IPSC-81434], [CDRL A018, System/Subsystem Specification, DI-IPSC-81431]

2.1.7.1 Information Technology (IT), by legal definition, means any equipment, or interconnected system(s) or subsystem(s) of equipment that is used for the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the Contractor/USG.

2.1.7.2 Contractor CTS shall interface (send and receive logistics and financial data) with multiple USG systems including, but not limited to Air Force Security Assistance Management Information System (SAMIS), Navy Management Information System – International Logistics (MISIL), and Army Centralized Integrated System – International Logistics (CISIL). USG IT systems could be replaced anytime during the life of the PROS contract and the Contractor shall ensure an interface is maintained and interface documentation is updated and delivered, at no additional cost to the USG. The CTS shall be capable of exporting data to Microsoft (MS) Office Suite, Tableau, and SAMIS, MISIL, CISIL, or equivalent USG systems. The CTS shall provide automated report generation. Contractor shall develop customer CTS training materials and provide virtual training to all customers prior to processing requisitions. Contractor shall be prepared to receive and process requisitions no later than 120 calendar days after contract award. The CTS shall be fully operational with USG Software Test Report approval prior to any requisitions being directed to the Contractor’s CTS.

2.1.7.3 Contractor support of CTS interface to USG IT systems shall include requirements analysis, defining/documenting automation requirements, recommending automation solutions, application programming, validation and operational testing, 17 March 2021 architectural support and systems in support of the PROS program specifically, the Contractor shall provide the following [CDRL A019, Software Test Plan, DI-IPSC- 81438], [CDRL A020, Software Test Report, DI-IPSC-81440], [CDRL A024, Project Planning Chart, DI-MGMT-80507]:

2.1.7.3.1 Sustainment and enhancement support for application programming, operational testing, and developing/maintaining documentation

2.1.7.3.2 Developing/maintaining a Project Planning Chart (CDRL A024) for software updates and releases. Contractor shall notify any CTS users of system downtime prior to any release and/or update installation

2.1.7.3.3 Daily issue resolution/system troubleshooting tracking and reporting

2.1.7.3.4 Digital Dashboards (DD)

Contractor shall deliver a DD. A DD is an electronic interface that aggregates and visualizes data from multiple sources, such as databases, locally hosted files, and web services. Dashboards allow monitoring of business performance by displaying historical trends, actionable data, and real-time information. Digital Dashboards shall actively track and manage all requisitions, automated techniques are encouraged. (CDRL A011)

2.1.7.3.4.1 FMS Customer Digital Dashboard with

USG/Contractor Access

2.1.7.3.4.2 USG/Contractor Only Digital Dashboard

2.1.7.3.5 Independent Document Exchange (IDE)

Contractor shall deliver an IDE. An IDE provides the location to manage the official program record; contract file documentation, to include requisitions, CDRLs, Contractor/USG generated letters, etc.; and provides the ability for all stakeholders to transfer data electronically with automated electronic notification of new documents added.

2.1.7.3.5.1 FMS Customer IDE with USG/Contractor

2.1.7.3.5.2 USG/Contractor Only IDE

2.1.7.3.6 Customer Relationship Management (CRM)

Contractor shall establish and maintain a Customer Relationship Management (CRM) system to ensure proper administration of interactions with customers.

Contractor shall ensure USG, Air Force customer, Navy customer, and Army customer contacts are updated and maintained for automated communication through the CTS. Contractor shall ensure that all follow-up messages are correctly addressed in the event a customer’s address change occurs during the requisition process. Contractor shall ensure that all messages are addressed correctly and no instances of misdirected messages occur. Contractor shall notify the PMO for any

17 March 2021 instances of misdirected messages or communications. (CDRL A006, Quality Assurance Plan)

2.1.7.3.7 Help Desk Support

Help desk support shall be hosted on the DD as part of the CTS solution and serve as a source of technical support for hardware or software. The help desk shall be appropriately staffed to either solve the problem directly or forward the problem to the appropriate parties. The help desk software shall provide the means to log problems, track them until resolved, provide USG/Contractor information regarding support activities, provide a messaging feature, live chat, and provide an export feature for the help desk record created. The help desk ticket is an electronic format, which contains the customer's name, organization, country code, Document Control Number (DCN) (if applicable), description of the problem to be solved, and the ability to attach files. Contractor shall identify a priority level for all tickets. The numbered ticket becomes part of the support workflow until the case is resolved. Upon receipt of a help desk ticket, the Contractor shall acknowledge receipt within one (1) hour, provide automated status and tracking, and resolve within 14 days. Messaging live chat

2.1.7.3.8 Active tracking and management of requisitions from contract award through delivery

2.1.7.4 Contractor shall deliver all data and media generated or received under this contract, annual delivery, in a usable format to USG in accordance with CDRL A021.

Contractor shall ensure all data and media is accurate, complete, legible, and usable. Data includes, but is not limited to, supply status, billing, technical data, re-procurement, and engineering data/drawings. Contractor shall contact the customer or AFSAC PMO for instructions if data necessary to procure items or perform maintenance support is not available. [CDRL A021, Contractor’s Data Management Plan, DI-MGMT-82228]

2.1.7.5 Contractor shall provide a USG approved contingency plan for any instance where electronic transmission of data from the Contractor to the USG is unavailable.

Contractor shall provide an audit trail for all communications and changes to all data during execution. Contractor shall track and record all requisition and task order communications and data to include, but not limited to; financial, acquisition, contract, and logistics data to capture in the Official Record.

2.1.7.6 Access to SAMIS is secured through authentication provided by the Defense Information Systems Agency (DISA) Multi-Host Internet Access Portal (MIAP) system.

Contractor personnel are required to request a MIAP account from DISA, and request a SAMIS account from AFSAC IT. The PROS PMO and AFSAC Security shall review and approve SAMIS user requests, and process all MIAP user requests and forward to DISA for account creation. Contractor shall determine additional system access (PWS 2.1.8.3) requirements and coordinate with the PMO prior to completing system access requests.

Contractor shall provide CTS access via Common Access Card (CAC) using PIV-Auth

17 March 2021

Certificate, in addition to an alternate two factor authentication sign-on method. CTS access shall be provided for AFSAC employees/contractors and Foreign Liaison Officers (FLO) and other customer account requests with USG approval. Contractor shall submit electronic system access (PWS 2.1.8.3) request through CTS for USG review and approval.

Contractor CTS shall be Internet Protocol Version 6 (IPv6) compatible and update to ensure compliance with industry standards as required.

[CDRL A022, DI-MGMT-82247, Contractor’s Systems Security Plan And Associated Plans Of Action to Implement NIST SP 800-171 on a Contractor's Internal Unclassified Information System]

2.1.8 Security Requirements

2.1.8.1 Clearance Requirements

Contractor shall obtain and maintain a final Secret Security Clearance for employees handling classified material. A Tier 1 Investigation is required, at a minimum, for any Contractor personnel using USG Unclassified automated information systems (e.g.

SAMIS, MISIL, CISIL, WebSDR, and AFSAC Online). Contractor shall obtain and maintain required clearances for the entire period of contract performance. Contractor shall ensure employees performing duties under this contract are submitted for periodic reinvestigations as required by the DoD and AF personnel security program requirements.

2.1.8.2 National Industrial Security Program Operating Manual (NISPOM)

Contractor shall comply with appropriate USG regulations and directives contained in the latest version of DOD 5220.22M, NISPOM.

2.1.8.3 USG System Access Requests

Prior to being granted access to USG systems, Contractor shall submit a DD Form 2875 (System Authorization Access Request) for each employee. The DD 2875 requires a favorable Tier 1 Investigation and USG supervisor concurrence. Additionally, Contractor personnel shall complete all USG required security training. This includes either the DoD IAA Cyber Awareness v4.0 (Course ZZ133098) available on the Advanced Distributed Learning Service (ADLS) website at https://golearn.adls.af.mil or the Cyber Awareness Challenge course for Department of Defense Employees available on the DoD Cyber Exchange website at https://public.cyber.mil/training/cyber-awareness-challenge/

NOTE: ADLS is a CAC-enabled secure website.

2.1.8.4 Cybersecurity

Contractor shall implement the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171 DoD Assessment Methodology. Additionally, Contractor shall adhere to DFARS 252.204-7019, Notice of NIST SP 800-171 DoD Assessment Requirements, DFARS 252.204-7020, NIST SP 800-171 DoD Assessment Requirements, and DFARS 252.204-7012 by.

17 March 2021

2.1.8.5 Foreign Ownership, Control, or Influence (FOCI)

Contractor shall comply with the FOCI guidelines contained in DOD 5220.22-M, NISPOM.

2.1.8.6 DD Form 254

If Contractor receives and processes classified items in its facility, Contractor shall ensure facility is approved by the Defense Security Service (DSS) for classified storage within 60 calendar days of contract award (via an approved DD Form 254). Contractor shall ensure classified material is processed IAW appropriate USG regulations and directives. Contractor shall ensure immediate reporting to USG of any unexpected receipt of classified data, requisitions and/or repairable items. Contractor shall ensure that no classified material is stored prior to facility approval.

2.1.8.7 Security Issue Reporting

Contractor shall immediately report to their DSS representative any security issue and provide full cooperation with the DSS and USG in any security investigation required.

2.1.8.8 Handling of Classified Materiel

Contractor shall ensure classified material is processed IAW all appropriate USG regulations and directives. Classified requirements shall be acknowledged from initial identification to facilitate tracking and control. Contractor shall ensure all individuals authorized to receive classified material to include but not limited to: warehouse, transportation, vendor(s) and other applicable personnel are identified to the USG.

Classified material will require signature receipt by the person receiving custody of materiel. Transfer points shall retain signed documentation confirming location of materiel.

2.1.8.9 Non-US Citizens

Contractor shall consult USG prior to any non-US citizen being placed on any position with access to specific customer program information. USG will determine if access will be granted.

2.1.8.10 Customer Data Handling

Contractor shall consider all customer information data as “Controlled Unclassified Information.” Contractor shall ensure no country information is referenced within another country’s messages, communications, narratives, briefings, etc.

2.1.8.11 Operations Security

Contractor personnel shall be thoroughly familiar with Operations Security (OPSEC) strategies and methods. OPSEC requirements are stipulated in an effort to reduce program vulnerability from successful adversary collection and exploitation of critical information. Contractor shall employ sound OPSEC principles and procedures in the performance of their duties and responsibilities and apply OPSEC in their management of

17 March 2021 this contract IAW DOD and AF OPSEC publications. Contractor shall produce and maintain an OPSEC Plan. [CDRL A007, Operations Security (OPSEC) Plan, DI-MGMT- 80934C]

2.1.8.12 Contractor Identification

Contractor employees shall identify as contractors by introducing themselves as Contractor personnel and displaying distinguishing badges or other visible identification for meetings with USG and customers. In addition, Contractor personnel shall appropriately identify themselves as Contractor employees in telephone conversations and in written correspondence.

2.1.9 Invoicing

2.1.9.1 Invoicing Responsibility

Contractor has financial responsibility to promptly transfer funds reimbursed by USG to pay vendors within 30 days after final shipment of materiel to customer. The USG will reimburse Contractor for such payments via the process described in the following sections. Contractor shall fulfill this responsibility as described below and IAW FAR 52.232-25 Prompt Payment.

2.1.9.2 Invoice Submissions

2.1.9.2.1 Within 30 days after shipment of materiel, Contractor shall include the related requisitions in an invoice.

2.1.9.2.2 Contractor shall submit invoices IAW the following schedule:

2.1.9.2.2.1 Navy invoices: First USG workday of the week.

2.1.9.2.2.2 Army invoices: Second USG workday of the week.

2.1.9.2.2.3 Air Force invoices: Last USG workday of the week.

2.1.9.2.3 Contractor shall deliver accurate and complete invoices IAW FAR 52.232-25 Prompt Payment. Contractor shall execute in accordance with approved Quality Assurance Plan. Non-conforming invoices submitted shall be rejected in their entirety and the USG shall document for corrective action reports.

Contractor shall assist USG to adjudicate USG IT System-generated errors.

2.1.9.2.4 Contractor shall provide Financial Management (FM) report generation to automate accuracy of data in supporting financial data for invoice. FM data shall be automated, electronic, and searchable within the CTS. (CDRL TBD)

2.1.9.3 Invoice Content

2.1.9.3.1 Payment to Contractor for an awarded requisition typically consists of:

2.1.9.3.1.1 Cost of materiel for supply items and repair services, CLINs 0006AA and 0006AB

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2.1.9.3.1.2 PC&H and vendor storage charges when exceeding 30 days, CLINs 0006AC and 0006AD

2.1.9.3.1.3 Applicable fill prices, CLINs 0001, 0002, and 0005

2.1.9.3.2 The cost of materiel is charged as a pass-through cost and allocated to a Cost Reimbursable (CR) CLIN IAW FAR 52.215-23 limitations on pass-through charges. Contractor shall invoice, for reimbursement, the vendor FFP cost of materiel or actual cost not to exceed the awarded FFP. Contractor shall not earn profit on materiel cost.

2.1.9.3.3 PC&H and storage charges incurred by the vendor shall be treated in the same manner as the cost of materiel, as specified in 2.1.9.3.2.

2.1.9.3.4 Within 30 days of shipment, Contractor shall provide a payment request along with proof of shipment for each requisition filled.

2.1.9.3.5 Contractor will be paid a FFP fill price, IAW the established price determination in Section B (Schedule), for each requisition awarded to compensate for all work performed. The Contractor shall ensure that fill prices include all costs associated with the acquisition of the supply/repair requisition IAW CLIN 0001 and Section J Attachment 5 Pricing Matrix (except those costs specifically provided for elsewhere in the contract line items).

2.1.9.3.6 Invoices shall be composed of individual vendor invoices and associated backup documentation for each requisition in an electronic format.

2.1.9.3.7 Contractor shall prepare invoices IAW the CLIN structure.

2.1.9.4 Invoicing When No Materiel/Repair Service Provided

When no materiel or repair service is provided, Contractor shall invoice for only the service performed (e.g., research and price and availability, cancellation price, and when applicable termination and/or disposal charges) within 30 days.

2.1.9.4.1 Contractor may invoice for vendor actual costs incurred, Disposal Charge, for customer directed materiel disposal.

2.1.9.4.1.1 Disposal Charge (DC1) equals Disposal Cost (DC2)

minus Scrap Value (SV): DC1=DC2-SV.

2.1.9.4.1.2 If Scrap Value exceeds Disposal Cost (DC2), then

no Disposal Charge (DC1) may be assessed, nor shall a credit be given to the customer.

2.1.10 Organizational Conflicts of Interest (OCI)

Contractor shall resolve potential OCI issues to mitigate impacts on PROS. "Contractor" includes parent company, subsidiaries, affiliates, and entities under control of the Contractor. When a potential OCI is identified, Contractor shall provide a comprehensive

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OCI report (per CDRL A014) detailing how they will mitigate each OCI issue for approval by the USG prior to proceeding on any award. Contractor shall comply with FAR Subpart 9.5. [CDRL A014, Risk Management Status Report, Organizational Conflict of Interest Report, DI-MGMT-81809]

2.1.10.1 Proprietary Data

Contractor agrees that, if granted access to proprietary information of other contractors in performing services for the USG, they shall protect proprietary data from unauthorized use or disclosure so long as the data remains proprietary. Furthermore, Contractor shall not use data obtained to supply a system or components thereof to the USG outside this contract, nor shall they use such data in supplying parts or performing for the DoD in additional audits, studies, or evaluations. These limitations do not apply if Contractor obtains permission or rights to use proprietary information from the owner(s) of such information. Contractor shall obtain authorization to use or have access to proprietary technical data as required for the performance of this contract. Contractor shall furnish to the Contracting Officer any proprietary data received in connection with work under this contract.

2.1.10.2 Employee Agreements

Contractor shall obtain from each employee a written agreement providing that said employee shall not, during employment by the Contractor or thereafter, disclose to others or use for the employee's own benefit any trade secrets, confidential information, or proprietary data received in connection with work under this contract.

2.1.10.3 Contractor, to include parent company, subsidiaries, affiliates, and entities under their control, are prohibited from bidding on requisitions.

2.1.11 USG Access to Contractor Facilities

The Contracting Officer, Contracting Officer Representative (COR), and other USG personnel, authorized in writing by the Contracting Officer, shall have access to Contractor facilities to perform surveillance, periodically check operations, inspect facilities, and perform necessary liaison functions between customer and Contractor. The Contractor shall make working space, a meeting room, and network connectivity available to USG personnel during these visits.

2.1.12 Public Release of Information

Information in any form concerning the existence, characteristics, potentialities, or capabilities of the PROS program (classified/unclassified) proposed for publication or release to the public through any medium, whether such information is prepared as an official or personal enterprise, must be submitted through USG channels for review and clearance. Contractor shall submit to the USG, all information fitting the above criteria for review prior to the public presentation. Note: Approval/Denial of release of information will be handled in accordance with AFI 61-204.

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2.1.13 Language Requirement

Contractor shall conduct all communications with vendor, customer, and/or USG in English. As all contractor documentation is subject to USG review, the Contractor shall ensure all procurement-related and PROS contract documentation is in English.

2.1.14 Contract Deliverables

2.1.14.1 Contract Data Requirement List (CDRL)

The Contracting Officer may unilaterally change the place of delivery and technical office for any CDRL, designated as exhibits or attachments hereto, at no change in contract price, notwithstanding the provisions of the clause hereof entitled "Changes.”

DD Form 1423 is the standard format for identifying potential data requirements in a solicitation, and deliverable data items in a contract.

2.1.14.2 CDRL Changes

The Contracting Officer may unilaterally increase or decrease the number of addressees and/or increase or decrease the number of copies, (regular or reproducible) specified for any addressee of any data item of said exhibits or attachments hereto, at no change in contract price, provided that the increase in the total number of copies (regular and reproducible) for an individual line item of data shall not be greater than one hundred percent (100%) of the total number of copies (regular and reproducible) initially specified in said exhibits or attachments nor shall the decrease in the total number of copies (regular and reproducible) for an individual line item of data be greater than fifty percent (50%) of the total number of copies (regular and reproducible) initially specified in said exhibits and attachments. In the event of an increase greater than 100% or a decrease greater than 50% the parties will negotiate any equitable adjustments IAW the changes clause (FAR 52.243-4).

2.1.15 Recognized Holidays

The following Federal holidays are observed by the USG and are provided for Contractor planning purposes concerning communication with USG employees: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. If a holiday falls on a Saturday, it is observed the previous Friday. If the holiday falls on a Sunday, it is observed the following Monday. An up-to-date listing of Federal holidays is available at the U.S. Office of Personnel Management website at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/.

2.2 Requisition and Task Order Requirements

2.2.1 Customer Decision Authority (CDA) Requisition Overview

Contractor shall receive Part Number (P/N) or National Stock Number (NSN) requisitions and Task Orders electronically via USG Information Technology (IT) systems and execute requisition or Task Order award in accordance with (IAW) the

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Customer Decision Authority (CDA) requirements. The Contractor shall deliver the CDA with a Best Value Decision Matrix (BVDM) utilizing competition in contracting to the maximum extent practicable. Competition Index shall be provided to deliver the quality of competition received relevant to the market for cost, schedule, and performance. The BVDM shall be used by the CDA for award decisions to provide the customer transparency into best value decisions. The BVDM provides the customer the opportunity to select the best value based upon their needs for cost, schedule, quality, and past performance.

2.2.1.1 Contractor shall incorporate customer decision authority SAMIS, CISIL, MISIL, and/or SCIP narrative messages when direct source and cost, schedule, or performance are identified prior to BVDM.

2.2.1.2 Contractor shall incorporate Customer option, at time of requisition submittal, to waive CDA best value decision, in lieu of Low Price Technically Acceptable (LPTA) award. Contractor shall obtain price approval for award of LPTA requisitions. Customer may provide pre-approved price threshold. Contractor shall facilitate execution of pre-approved price thresholds that protect the customer and in accordance with USG approved QAP.

2.2.2 Best Value Decision Matrix

The Contractor shall develop and deliver a BVDM and at minimum shall contain the following categories:

SAMPLE*

Vendor Cost Schedule Quality (Form, Fit, Function)/Condition Past Performance Score (1 star – 5 star)

Vendor A $100/$200 10 WKs/5 WKs See Notes Vendor B $150 9 WKs Vendor C $200 5 WKS

The Contractor shall deliver a BVDM in a format that is consistent with best practices for information technology to remain current and relevant in a fast moving technology environment. The Contractor shall present all qualified vendors on the BVDM.

2.2.2.1 Urgent Operational Need (UON) Requirements

UON requirements are most critical to the FMS customer’s military operations. UON requirements include capability requirements identified by a Customer as impacting an ongoing or anticipated contingency operation. If left unfulfilled, UONs result in capability gaps potentially resulting in loss of life or critical mission failure.

The Contractor shall deliver UON BVDM to the CDA.

The Contractor shall develop and deliver a UON BVDM, which at minimum shall contain the following categories:

SAMPLE*

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Vendor Cost/ UON Cost

Schedule/ UON Schedule

Quality (Form, Fit, Function)/Condition

Past Performance Score (1 star – 5 star)

Vendor A $100/$200 10 WKs/5 WKs See Notes Vendor B $150 9 WKs Vendor C $200 5 WKS

Requirements are critical to the FMS customer’s military operations. They represent requirements that require best value.

2.2.2.2 Customer Reviews of Vendors

The Contractor shall deliver Customers the ability to select ratings (1 Star as lowest increasing to 5 Star at highest) and write editable reviews (300 word limit) to permanently record Vendor’s performance. The Contractor shall provide the Vendor the ability to comment in response and provide remedies to the Customer Review. The Contractor shall aggregate Vendor reviews to populate the BVDM Past Performance Score (PPS) and allow all ratings and reviews to be seen at the time of award by the CDA. Contractor shall cover Customer Reviews of Vendors as part of CTS training (PWS 2.1.1) and enforce software protocols that protects and mitigates Foreign Disclosure. Foreign Disclosure of country identity is prohibited.

2.2.3 Solicitation Requirements

2.2.3.1 Contractor shall obtain adequate price competition when soliciting vendor requisitions, as defined by FAR 15.403, FAR Part 6 (Competition Requirements), and the Competition in Contracting Act of 1984. The Contractor shall adequately document fair and reasonable price determination IAW FAR Part 15.406-3 for all awarded requisitions, regardless of competition achieved. Requisitions for USAF standard items and LOA directed sole source are excluded from competition requirement.

2.2.3.2 Contractor shall:

2.2.3.2.1 Only obtain a quote from the specified source when a requisition or Task Order is received with documented LOA sole source or customer provides within SAMIS, MISIL, and/or CISIL (SMC) narrative.

2.2.3.2.2 Only utilize USAF ESA approved source(s) provided by the applicable Air Logistics Complex (ALC) for requisitions received for AF standard items.

Contractor shall attempt competition among provided sources if the ALC provides more than one approved source.

2.2.3.2.3 Document contracting file to reflect all attempts made to compete the requisition and obtain a fair and reasonable price when competition is not obtained.

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2.2.3.2.4 Issue a Request for Quote (RFQ) when Customer provides a suggested source (in addition to the required Commercial and Government Entity (CAGE) code field) within the SMC narrative, if the source is qualified.