ScrubEx Maintenance SOW.pdf

LINEN EQUIPMENT SERVICE MAINTENANCE – SCRUBEX MACHINES

STATEMENT OF WORK

1.0 INTRODUCTION

1.1 Naval Medical Center San Diego (NMCSD) currently operates 19 ScrubEx machines which are under a preexisting contract with IPA. These machines receive used scrub uniforms and dispenses clean scrub uniforms for hospital staff on a daily basis. Since these machines are operated on a daily basis, there is an inherent risk of system malfunction due to continuous use and/or automation errors. This contract would cover any maintenance required to continue normal and efficient operations of the ScrubEx machines.

2.0 DEFINITIONS

2.1 IPA: Innovative Product Achievements. Manufacturer of surgical scrub automation and linen dispensing equipment and is the hospital’s contracted manufacturer for the ScrubEx machines.

3.0 SCOPE

3.1 The contractor shall provide all services, materials, and equipment necessary for the repair/maintenance of the ScrubEx machines at NMCSD to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all repairs on equipment listed, to assure continued operation at the designed efficiency and capacity.

3.2 The machine serial are:

ScrubEx LV Dispenser… Serial Number: 7399 ScrubEx LV Dispenser… Serial Number: 7404 ScrubEx MV Dispenser… Serial Number: 7504 ScrubEx LV Remote … Serial Number: 7430 ScrubEx LV Remote… Serial Number: 7438 ScrubEx LV Remote… Serial Number: 7439 ScrubEx MV Dispenser…Serial Number: 7505 ScrubEx MV Dispenser…Serial Number: 7969 ScrubEx LV Dispenser… Serial Number: 7951 ScrubEx LV Dispenser… Serial Number: 7405 ScrubEx LV Remote… Serial Number: 7441 ScrubEx LV Dispenser…Serial Number: 7400 ScrubEx LV Remote… Serial Number: 7977 ScrubEx LV Remote… Serial Number: 7440 ScrubEx LV Dispenser…Serial Number: 7952 ScrubEx LV Remote… Serial Number: 12244 ScrubEx LV Dispenser…Serial Number: 12475 ScrubEx LV Remote… Serial Number: 12974 ScrubEx LV Dispenser…Serial Number: 12950

3.3 The locations of these listed machines are: PACU, Emergency Department, NICU, Radiology, Orthopedics, the GME male locker, the GME female locker room, and the Main Operating Room.

4.0 DUTIES

4.1 Annual preventive maintenance to include inspection, adjustments, cleaning and if necessary, the contractor shall make repairs (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

4.2 Software and firmware upgrades as needed to keep equipment on the latest version.

4.3 Ensure that employment for the performance of any and all work under this contract is only given to fully qualified field engineers and technicians who have gone through original equipment manufactruere (OEM) training or comparable third party service schools for the above mentioned equipment. Upon request, the contractor shall provide training certificates (or notarized copies) to Materiel Management Department, Materiel Operations Division for verification. The highest standard of professional capability and electrical/mechanical workmanship is to be maintained throughout the life cycle of this contract.

5.0 PROCESS

5.1 If the equipment should have an inoperable condition, the contractor shall perform corrective action in a timely manner. Immediately upon contract award, the contractor shall provide Materiel Management Department an emergency telephone number. If a problem occurs at a customer site, the primary customer contact will be connected to the first available client services engineer. Require live triage and trouble-shooting support that is available 24 hours a day, seven days a week. If the problem is not resolved via the contractor’s technical staff, a field technician will be dispatched to the customer site.

5.2 Same day service: Service requests for a technician received prior to NOON local time will be responded to by 5:00 PM the same day (i.e. a technician will be onsite by 5 PM the same day).

5.3 Next day AM service: Service requests for a technician received after NOON local time but prior to 5:00 PM will be responded to by NOON the following calendar day.

5.4 Next day PM service: Service requests for a technician received after 5:00 PM local time will be responded to by 5:00 PM the following calendar day.

6.0 REPORTING AND REPORTS

6.1 For reporting purposes:

IPA Point of Contact: Name: Jonothan Wheeless Telephone: (770) 814-6060 E-mail Address: jwheeless@thinkipa.com

6.2 Field Service Reports: Upon completion of the work performed, the contractor or his/her representative shall furnish a legible copy of the Field Service Report. The contractor, or his/her representative, shall complete the Government copy of this Field Service Report and send it to:

mailto:jwheeless@thinkipa.com

LT Joshua Brunson Materiel Operations Division Officer Navy Medical Center San Diego Materiel Management Department Materiel Operations Division Phone: (619) 532 – 9352 Email: Joshua.l.brunson2.mil@mail.mil

The Government copy of the Field Service will include the following: date/time notified, date/time arrival, ECN (Equipment Control Number), Type, serial # and model #, time expended repairing/servicing, description of malfunction, and general description of replaced parts and services performed.

7.0 OTHER REQUIREMENTS

7.1 Title to Equipment: The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership.

7.2 Liability: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his/her reasonable control including but not limited to, acts of government strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, or malicious mischief.

7.3 Utilities: The contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, the ensure compatibility with the NMCDS electrical wiring and equipment, must approve contractor electrical equipment.

7.4 Access to Equipment: The contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service.

7.5 Contractor Check-In/Check-Out: The contractor, or his/her representative, is required to report to the Materiel Management Department

- End of Statement of Work -mailto:Joshua.l.brunson2.mil@mail.mil