Scope of Work_Refuse and Recycling.doc

Performance Work Statement (PWS) for Refuse and Recycling Collection and Disposal Services at U.S. Coast Guard Base Boston, Boston, MA, STA Merrimack River, Newburyport, MA, STA Gloucester, Gloucester, MA, IPD South Weymouth, South Weymouth, MA, and STA Point Allerton, Hull, MA

1.0. INTRODUCTION

1.1. The Contractor shall provide all personnel, management, supervision, materials, supplies, equipment, tools, vehicles and other items or services (except as stated herein) necessary to provide refuse collection, recycling and disposal services for the U.S. Coast Guard Base Boston, Boston, MA, STA Merrimack River, Newburyport, MA, STA Gloucester, Gloucester, MA, IPD South Weymouth, South Weymouth, MA, and STA Point Allerton, Hull MA. The Contractor shall perform in accordance with (IAW) this Performance Work Statement (PWS) as well as all applicable local, state, and federal regulations, along with the policies and procedures of the selected recycling or landfill center.

1.2. The Contractor shall ensure that these services are performed in a manner that promotes the health and safety of federal employees and members of the public; and, both the sanitary conditions and esthetic appearance of Base Boston.

1.3. Definitions. As used throughout this contract the following terms shall have the meaning set forth below.

a. Contracting Officer’s Representative (COR) – The individual designated by the Contracting Officer to monitor the Contractor’s performance and to ensure all technical requirements are met.

b. Solid Waste – Any discarded material that is not excluded by 40 CFR 261.4(a) or that is not excluded by variance granted under 40 CFR 260.30 and 260.31.

c. Refuse – A solid waste that includes all garbage, debris, rubbish and other similar waste materials. Not included are explosive or incendiary wastes, hazardous wastes, sewage related wastes, and medical or radiological wastes.

d. Garbage – A solid waste that consists of miscellaneous trash of all kinds such as, but not limited to food scraps, food wastes, wet napkins, paper towels, rags, and the like.

e. Debris – A solid waste that includes, but is not limited to, grass cuttings, tree trimmings, street sweepings, discarded furniture, packing cartons, lumber, appliances, roof and construction wastes, fabrication wastes and bulky waste materials.

f. Rubbish – A solid waste that consists of miscellaneous trash of all kinds such as, but not limited to, paper, cans, boxes, and scrap material. Rubbish is further subdivided into the following:

(1) Combustible Rubbish – Rubbish that can be burned readily in an incinerator or burning pit.

(2) Non-combustible Rubbish – Rubbish that cannot be burned at ordinary incinerator temperatures (800 to 1800 degrees Fahrenheit).

g. International Waste – Any waste that originated from a foreign port outside the continental United States or Canada, and is regulated by the Department of Agriculture.

h. Collection Point - A designated point where solid wastes are accumulated and stored in containers for collection by the Contractor. A collection point may also be referred to as a collection station, pick‑up station, or collection site.

2.0. BACKGROUND

The Logistics Command (LOGCOM) is procuring Refuse Collection, Recycling and Disposal services for the U.S. Coast Guard Base Boston, Boston, MA, STA Merrimack River, Newburyport, MA, STA Gloucester, Gloucester, MA, IPD South Weymouth, South Weymouth, MA, and STA Point Allerton, Hull MA.

· Base Boston is located at 427 Commercial Street, Boston, MA 02109

· STA Merrimack River is located at 65B Water Street, Newburyport, MA 01950

· STA Gloucester is located at 17 Harbor Loop, Gloucester, MA 01930

· IPD South Weymouth is located at 65 Trotter Road, Weymouth, MA 02190

· STA Point Allerton is located at 93 Main Street, Hull, MA 02045

2.1. The goal of each unit is to provide and maintain a safe, clean and healthy work environment while taking an active role in environmental stewardship. It is essential for these units to acquire a qualified refuse collection, recycling and disposal service to accomplish this mission. Their solid waste streams are generated in combination from administrative, food preparation, maintenance, berthing, and industrial activities.

3.0 SCOPE

Acquire Refuse and Recycling Collection and Disposal for all areas listed in the PWS. The service requirements and performance objectives relate directly to mission essential items as identified in the PWS, the Contractor Quality Control Plan and the Government Quality Assurance Plan providing for the highest level of service delivery performance critical to mission success.

4.0. APPLICABLE DOCUMENTS AND PUBLICATIONS

Performance of the contract and contractor personnel shall comply with all federal, state, local laws/regulations and industry standards/references to ensure the health and safety of all. The Contractor shall obtain and submit, as required by Section 6.0, Deliverables, all necessary licenses and permits required for the execution of the services; and shall maintain such licensing through the term of the contract.

5.0. SCOPE

5.1. Schedule for Collections.

Base Boston: The contents of the 35-Cubic Yard enclosed trash compactor shall be collected from Base Boston weekly between the hours of 5:00am and 3:30pm. Collections for all other containers shall be ordered on-demand by the COR, as needed, with pickup to occur within 24 hours of the placement of the order. A phone call by the COR shall be sufficient to establish the 24-hour notice required for scheduling purposes, however it shall be the shared responsibility of the COR and the Contractor to ensure a written follow-up of the order is generated for the record prior to the pickup itself. On-demand pickups from Base Boston shall occur between the hours of 5:00 a.m. and 3:30 p.m., Monday thru Friday. Collections outside these hours shall require prior approval from the Assistant Facilities Engineer. There will be no additional compensation for work performed outside regular working hours, however, the government will only call for pickups outside of the prescribed hours in rare cases of operational urgency.

STA Merrimack River: The contents of the10-Cubic Yard enclosed trash dumpster shall be collected from STA Merrimack River twice a month between the hours of 5:00am and 3:30pm. The contents of the 8-Cubic Yard enclosed recycling container shall be collected from STA Merrimack River each month between the hours of 5:00am and 3:30pm. There will be no additional compensation for work performed outside regular working hours, however, the government will only call for pickups outside of the prescribed hours in rare cases of operational urgency.

STA Gloucester: The contents of the10-Cubic Yard enclosed trash dumpster shall be collected from STA Gloucester each week between the hours of 5:00am and 3:30pm. The contents of the 8-Cubic Yard enclosed recycling container shall be collected from STA Gloucester each month between the hours of 5:00am and 3:30pm. There will be no additional compensation for work performed outside regular working hours, however, the government will only call for pickups outside of the prescribed hours in rare cases of operational urgency.

IPD South Weymouth: The contents of the10-Cubic Yard enclosed trash dumpster shall be collected from IPD South Weymouth weekly between the hours of 5:00am and 3:30pm. There will be no additional compensation for work performed outside regular working hours, however, the government will only call for pickups outside of the prescribed hours in rare cases of operational urgency.

STA Point Allerton: The contents of the10-Cubic Yard enclosed trash dumpster shall be collected from STA Point Allerton each week between the hours of 5:00am and 3:30pm. The contents of the 8-Cubic Yard enclosed recycling container shall be collected from STA Point Allerton each month between the hours of 5:00am and 3:30pm. There will be no additional compensation for work performed outside regular working hours, however, the government will only call for pickups outside of the prescribed hours in rare cases of operational urgency.

5.1.1. Holiday Schedule. When a scheduled collection day falls on a holiday, all scheduled collections shall be made on the following workday. All rescheduled holiday collections shall be accomplished in addition to all normal collections for that day, and at no additional cost to the Government.

5.1.2. Inclement Weather Schedule. The Contractor shall collect refuse during periods of inclement weather. In cases of severe weather, the COR may authorize exceptions. When exceptions are granted, the Contractor shall make up all missed collections within 24 hours after the severe weather has terminated, unless the COR authorizes additional time.

5.1.3. Missed Pickups. The Contractor shall collect solid wastes at missed scheduled pickup stations within twenty-four (24) hours after discovery by the Contractor's quality control program or notification by the COR.

5.2. Points of Collection.

Base Boston: The Main Collection Point is located to the side of the green fenced in area known as the Sand Shed. This collection point consists of one 35-yard compactor provided by the Contractor for garbage and rubbish, one 30-yard open top container provided by the Contractor for debris, and one 42-yard compactor provided by the Contractor for the recycling of cardboard. Upon request by the COR, the Contractor shall also furnish a 15 or 30-yard open top container in the vicinity of a vessel requiring the disposal of international waste. These collection points may require the container to be repositioned from time to time. The Contractor shall position containers in such a way as to be accessible to customers and not be an obstruction to parking areas, sidewalks or roadways. Containers that are removed from the collection site for more than three hours shall be replaced with clean containers that meet all the requirements specified in this PWS.

STA Gloucester: The 10-Cubic Yard enclosed trash dumpster shall be positioned with the 8-Cubic Yard enclosed recycling container behind the boat maintenance facility along the unit fenceline. This collection point may require the container to be repositioned from time to time. The Contractor shall position containers in such a way as to be accessible to customers and not be an obstruction to parking areas, sidewalks, roadways, or operations. Containers that are removed from the collection site for more than three hours shall be replaced with clean containers that meet all the requirements specified in this PWS.

STA Merrimack River: The 10-Cubic Yard enclosed trash dumpster shall be positioned with the 8-Cubic Yard enclosed recycling container behind the boat maintenance facility along the unit fenceline. This collection point may require the container to be repositioned from time to time. The Contractor shall position containers in such a way as to be accessible to customers and not be an obstruction to parking areas, sidewalks, roadways, or operations. Containers that are removed from the collection site for more than three hours shall be replaced with clean containers that meet all the requirements specified in this PWS.

IPD South Weymouth: The 10-yard garbage/rubbish dumpster shall be positioned on the backside of the building as directed by the COR. This collection point may require the container to be repositioned from time to time. The Contractor shall position containers in such a way as to be accessible to customers and not be an obstruction to parking areas, sidewalks, roadways, or operations. Containers that are removed from the collection site for more than three hours shall be replaced with clean containers that meet all the requirements specified in this PWS.

STA Point Allerton: The 10-Cubic Yard enclosed trash dumpster shall be positioned with the 8-Cubic Yard enclosed recycling container in the lower parking lot along the seawall. This collection point may require the container to be repositioned from time to time. The Contractor shall position containers in such a way as to be accessible to customers and not be an obstruction to parking areas, sidewalks, roadways, or operations. Containers that are removed from the collection site for more than three hours shall be replaced with clean containers that meet all the requirements specified in this PWS.

5.2.1. Collection Modifications. The Government reserves the right to change a container’s size or the number of collection stations used for waste recycling or disposal. The Government may also reduce or increase the frequency of collections as needed. Any such change will be bilaterally negotiated and implemented through an official modification to the contract.

5.2.2. Maintaining Collection Areas. The Contractor shall return the containers to their original location after servicing, in an upright position with the lids securely in place (closed). The Contractor will also be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers. All refuse on the ground within a 25-foot radius of the collection station, whether spilled by the Contractor or placed there by residents/base personnel, shall be picked up by the Contractor during collection. The Contractor will be responsible for keeping collection areas free of refuse and debris.

5.3. Containers. Except where otherwise noted, all containers shall be standard commercial‑industrial type, of heavy gauge metal construction, leak proof, and designed for mechanized handling. Containers that are mounted on wheels shall have a positive breaking/locking device to prevent inadvertent movement. The Contractor shall maintain all contractor and government provided containers, ensuring that they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition. Containers shall be freshly painted at the start of the contract, and periodically during the term of the contract to maintain a pleasing appearance. The Contractor's name and local phone number shall be prominently displayed on each container. All doors, lids, hinges, rollers, breaking devices, and other moving parts shall be maintained to keep containers serviceable. Bent, damaged, leaking, rusting, and unsightly containers shall be repaired and repainted or replaced at the Contractor's option within one week of notification by the COR. The Contractor shall request approval from the COR before performing any painting, repair or other maintenance task on-base.

5.3.1. Government Supplied Containers. None.

5.3.2. Contractor Supplied Containers.

Base Boston: The Contractor shall supply one 35-yard compactor for the collection of garbage and rubbish, one 30-yard open top container for the collection of debris with cover, and one 42-yard compactor for cardboard recycling. All containers are to be placed at the Main Collection Point. The Contractor shall also provide one 15 or 30 yard open top container upon request for the disposal of international waste. Container for international waste must be equipped with a cover.

STA Merrimack River: The Contractor shall supply one 10-Cubic Yard enclosed trash dumpster and an 8-Cubic Yard enclosed recycling container.

STA Gloucester: The Contractor shall supply one 10-Cubic Yard enclosed trash dumpster and an 8-Cubic Yard enclosed recycling container.

IPD South Weymouth: The Contractor shall supply one 10-Cubic Yard enclosed trash dumpster.

STA Point Allerton: The Contractor shall supply one 10-Cubic Yard enclosed trash dumpster and an 8-Cubic Yard enclosed recycling container.

5.4. Cleaning Containers. The Contractor has the option of cleaning containers on-base or off-base as outlined in this PWS.

5.4.1. On‑Site Cleaning. Equipment such as a tight truck, trailer bed, or COR approved metal‑lined box shall be used if the Contractor chooses to perform container cleanings on site. The equipment and procedures used shall catch and contain all washings, residues and detergents, which shall be disposed of off-base in accordance with local regulations.

5.4.2. Off‑Site Cleaning. The containers to be cleaned off-base shall be cleaned at a facility that allows for the disposal of washings, residues and detergents in accordance with local regulations. Containers that are removed from the collection site for cleaning for more than three hours shall be replaced with clean containers which meet all the requirements specified in this PWS.

5.5. Vehicles. The Contractor shall use vehicles specifically designed for refuse collection that do not permit loss of refuse during transportation. Vehicles used for open-top roll-off containers shall be equipped with a covering mechanism that prevents debris from escaping the container during transportation. The collection vehicles used shall be in good, non-leaking, mechanical condition. Any repairs or replacement of collection vehicles must be accomplished within two working days at no additional cost to the Government. Vehicles used for hauling and collecting shall be washed at an off-base facility as required to ensure that they are free of odor, dirt, debris, and pests. Collection vehicles shall meet all Department of Transportation and OSHA requirements. The Contractor’s name and phone number shall be clearly displayed on each vehicle. Base Boston reserves the right to inspect collection vehicles at any time. Vehicle operators will be required to show a valid drivers license and company ID prior to gaining access to the base. In addition, vehicle operators shall observe the base’s speed limit of 10 mph at all times.

5.6. Disposal. The Contractor shall transport and dispose of all solid waste in a manor that allows the greatest possible benefit to the environment. The Contractor shall dispose of all wastes collected in accordance with all applicable Local, State, and Federal laws and regulations. The Contractor shall be responsible for all fees associated with waste disposal.

5.6.1 Recycling. The Contractor shall sell the contents of the cardboard containers at a recycling facility in accordance with all applicable regulations. Proceeds from recycling cardboard shall be divided evenly between the Government and the Contractor.

5.6.2. International Waste Disposal. Upon the arrival of a U.S. Naval or Coast Guard vessel containing international waste, the Contractor shall provide a container as specified in this PWS for the collection of such waste. The container shall be self-containing and placed at the gangway of the vessel for waste collection. If Base Boston is the vessel’s first U.S. port, and there are no regulated foreign stores aboard, then all the garbage produced during the first 24 hours upon docking shall be sterilized or incinerated for disposal. If the arriving vessel contains foreign stores, then all the garbage upon docking shall be sterilized or incinerated until 24 hours after the foreign stores are used up.

5.7. Scope Summary Table.

Base Boston

Main Collection Point

Base Boston

Main Collection Point

Base Boston

Main Collection Point

Base Boston

Determined by COR

IPD S. Weymouth

Behind Building

5.6. Response Time. The Contractor shall deliver all service requests by the next business day unless otherwise stated in this PWS. The Contractor is also required to respond within 4 hours after receiving notification of any kind from the Contracting Officer or COR.

5.7. Recycled Quantities Report. The Contractor shall submit an itemized monthly report of recycled materials to the COR. This report shall contain the name of each material recycled, the total quantity recycled in pounds for each commodity, and the itemized proceeds from recyclable sales.

5.8. Power Supply. Electrical power to operate the compactors will be provided by the Government at no cost to the Contractor.

5.9. Safety. All work and use of power-operated equipment shall be conducted within the safety parameters required by the Occupational Safety and Health Administration (OSHA). All equipment shall be operated with particular care when near pedestrians.

5.10. Empty and Returns. The table below outlines the anticipated number of empty and returns per year for each container. The COR may request additional empty and returns as needed at no additional cost to the Government.

*STA MMR

6.0. DELIVERABLES

The Contractor shall submit the following deliverables in accordance with the table below.

One/Contracting Officer With Quote

7.0 PERSONNEL REQUIREMENTS

7.1. Project Manager or Supervisor: The Contractor or designated qualified personnel, such as a Project Manager or Supervisor and any substitute(s), shall be able to effectively communicate with all Government and non-government personnel and shall have full authority to act for the Contractor on all contractual matters relating to the daily performance of the contract; and, to receive, accept and sign for any notices, inspection reports and all other correspondence on behalf of the Contractor from the Contracting Officer or COR.

7.1.1. This individual, who shall serve as the central point of contact for the Government, shall oversee the collection operations and monitor and ensure all work is performed in accordance with the PWS and maintain the work specification requirements, scheduling, inspections and safety standards. This individual shall be available at all times when the contract work is in progress, if needed; and, shall have the ability to respond to the site, when needed, to monitor work progress; and, for any other emergency, as required.

7.1.2. The Contractor or designated qualified personnel shall return calls to the COR within 1 hour of being contacted. This individual shall provide the COR his/her cellular phone or a beeper to be reached during normal workday hours. The resume of the individual(s) shall be submitted with the Contractor’s quote in accordance with Section 6, Deliverables, herein.

7.2. Workers Safety, Security and Use of Premises: The refuse collection workers will be working on a Coast Guard Military installation and must be familiar with and obey established fire, safety, environmental and security regulations. All employees shall wear a distinctive uniform at all times. The contractor shall ensure all workers look neat and wear safety equipment/clothing while collection is in progress. The Contractor shall provide a list of employees’ names in accordance with Section 6, Deliverables, of the PWS.

7.2.1. Security Passes: Workers personnel shall obtain security passes from the Security Office prior to beginning work and must carry this ID at all times while working on this project. Each employee must show a valid driver’s license, birth certificate or company ID card to be issued a security pass. Personnel shall not stray from the immediate area of work or direct avenues of ingress and egress unless authorized in advance by the COR.

7.2.2. Safety Practices: The workers shall ensure that the work area is clearly marked at all times and take necessary precautions to ensure safety hazards are minimized and mitigated. Perform and conduct the work so as to minimize obstruction to the paved driveways and parking and walkway area, and other interference with Coast Guard operations. Refuse Collection workers must follow the latest OSHA regulations on this project.

7.2.3. Protection of Property: The Workers shall protect the existing surrounding equipment, personal belongings and property during the course of this work. Any damage caused by the Workers shall be corrected at Contractor own expense. The Contractor will be responsible for repair of any damage incurred to turf, landscaping, buildings, utilities or pavement as a result of his work at no additional cost to the Federal government.

7.3. Standards of Conduct. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees, as necessary. Each contracted employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U.S. Coast Guard, and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. To maintain continuity of services, the Contractor shall initiate immediate action to replace such an employee, at no additional cost to the Government.

7.4. Removal of Contractor Employees. All employees of the Contractor in the performance of this contract, or any representative of the Contractor entering this installation, shall abide by all applicable regulations and shall be subject to security checks as may be deemed necessary. The Government reserves the right to direct the Contractor to remove from performance under this contract, any employee, for misconduct, use of alcohol or controlled substance, willful negligence, or security reasons. This shall not relieve or constitute an excuse from contract performance. Upon dismissal, the employee shall surrender all identification for entry to the base.

8.0 CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS

8.1. In this contract, the quality control program is the driver for product/service quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

8.2. Contractor QC Plan (QCP): The Contractor shall develop, submit with contractor quote for evaluation and maintain a QCP delineating the contractor’s QC program/inspection system to monitor and control their performance of services, as required in accordance with Section 6.0, Deliverables, herein. Contractor shall ensure that the services required are performed in accordance with the Performance Work Statement and established standards and in accordance with commonly accepted commercial practices. As a minimum, the QCP shall include timely and effective corrective action for all deficiencies identified by the Government.

8.3. The QC program/inspection system shall encompass all functions of the contract. The contractor shall develop and implement quality control procedures addressing the areas identified in the PWS herein and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's management and the Coast Guard shall be informed of all issues affecting quality to include timely and effective corrective actions. The QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

8.4. QC Program/Inspection System. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in the Service Delivery Summary of the Government Quality Assurance Requirements. The inspection system shall include, but is not limited to, the following:

I. Introduction to the Quality Control System.

A. Background and Rationale for the System

B. Objectives in using Quality Control

C. Successes with and updates for the System

II. Refuse and Recycling Collection and Disposal Services Quality Control Process

A. Steps & Flow Diagram (includes a checklist used in inspecting contract performance during regularly scheduled/unscheduled inspections/testing; method of documenting and enforcing quality control operations) B. Inspection Procedure (to include checklists used by the contractor, identifying the items, frequency, conformance indicators and actions taken if nonconformance found, covering all the service requirements of this contract

C. Means of Identifying and Resolving Problems

D. Roles and Responsibilities

III. Specific Quality Control Functions

A. Plans that identifies all assignments for each pickup.

B. An annual schedule for all pickups by dates and areas for each piece of container.

C. A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies.

D. An inspection system covering all the service requirements of the contract. A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

E. A file of all inspections conducted by the contractor and the corrective action taken.

F. Ordering, receipt, storage & retrieval of products, supplies and equipment

G. Sanitation & maintenance of the Facility (including employee areas)

H. Labor Practices (hiring, retention & rewards, and substitutions) I. Waste Management (including recycling)

J. Security & Safety Compliance w/OSHA

K. Compliance with EPA

IV. Contingencies

Emergency Situations - Procedures to be used; obtaining additional employees

9.0 GOVERNMENT QUALITY ASSURANCE REQUIREMENTS

9.1. Fundamental Government Responsibilities

The Contracting Officer Technical Representative (COR) is responsible for representing the Contracting Officer for all facets of the services required. The COR will carry out inspections, reviews and approvals, handle deficiencies, and ultimately accept on behalf of the Contracting Officer. The functions of the COR are identified below. Government personnel, other than the Contracting Officer and the COR, from time to time, may observe the contractor’s operations. However, these personnel may not interfere with contractor performance.

9.2. General Quality Assurance Functions

To facilitate the surveillance of the Contractor’s Quality Control Program by the Government, the COR will verify contractor compliance with designated performance requirements contained in the Performance Requirements Summary (PRS) herein. The COR will review the critical requirements to assess their applicability and recommend the addition or deletion of requirements as conditions warrant. In addition for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor shall be subject to re-performance (at the company’s expense) and/or an inspection fee. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. The COR will periodically update the surveillance approach when the need arises. The COR will inspect the contractor’s QCP daily for compliance with requirements herein.

9.3. Specific Quality Assurance Functions

The COR will establish an Inspection Schedule using the Quality Checklists from the Contractor’s QC Program. The COR will perform the following Quality and Evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP):

a. Carry out periodic inspections using the Quality Checklists to evaluate the contractor’s performance to ensure contract services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt of complaints from base personnel. The COR may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of related failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

b. Report findings resulting from these inspections to the Contractor/Contracting Officer.

c. Perform monthly reviews of the contractor’s reports and records to ensure they adequately reflect the quantity of refuse disposed, material recycled by commodity and gross proceeds from the recyclables sales.

d. If discrepancies are discovered as a result of the periodic inspections, or any other means, use Contract Discrepancy Report (CDR) to communicate them to the contractor and follow up to ensure non-conformances are corrected (see Section 6, Deliverables). When a discrepancy exists, the contractor shall be required to complete Block 4 of a Contract Discrepancy Report. The Contracting Officer will evaluate the contractor’s explanation and determine the next course of action.

e. The COR shall meet with the Contractor Manager/Shift Leader/Supervisor during the first month of the contract as needed. Thereafter, meetings will be scheduled as often as necessary. The Manager and COR shall sign the written minutes of these meetings, prepared by the COR. Should the Contractor not concur with the minutes, the Contractor shall state any areas of non–concurrence in writing to the COR within 5 calendar days of receipt of the signed minutes.

f. Perform Annual Performance Evaluation.

9.4. PRS Overview: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items as identified in the PWS. These thresholds are critical to mission success. See attached PRS for details.

Performance Objectives

Collect and Dispose of refuse and recyclable materials in accordance with the established schedule.

Maintain equipment in good workable condition. Trucks shall be washed and free of odors.

All spillage removed, which is any refuse or recyclable dislodged from containers and/or solid waste collecting equipment in the course of collection and disposal; and, containers returned to original location, in an upright position with lids securely in place.

Correct missed pickups within 24 hours.

9.5. This comprises the Government’s Quality Assurance Surveillance Plan (QASP), which has been developed to evaluate contractor actions and is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Delivery Summary (SDS). The QASP provides a systematic method to evaluate the services the contractor is required to furnish. This QASP is based on the premise the government desires to maintain a quality standard for this service contract. The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.