Scope_of_Work_-_Implicit_Bias_5_12_21_1.pdf

PERFORMANCE WORK STATEMENT

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide a Commercial Off the Shelf (COTS) training product that has been minimally modified to include National Park Service (NPS) based vocabulary and language, themes, and situations, and feature the diverse backgrounds of the NPS and its various employees. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who, in turn, is responsible to the Government.

1.1 Description of Services: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, recording footage, supervision, and other items and non-personal services necessary to perform training product modification as defined in this Performance Work Statement (PWS), except for those items specified as government-furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The NPS Division of Law Enforcement, Security and Emergency Services (LESES) provides policy formulation, oversight, support services, guidance, training, and leadership to assist park managers and Law Enforcement Officers (LEOs) in accomplishing NPS visitor and resource protection goals and objectives. LESES is responsible for national in scope programs, including emergency services, investigative services, security and intelligence, firearms, and other law enforcement operations.

The NPS Law Enforcement Training Center (NPS-LETC), a division of LESES, has the responsibility of providing Seasonal, Basic, Advanced, and Field Training to all NPS LEOs. The NPS-LETC is located at the Federal Law Enforcement Training Center (FLETC) in Brunswick, Georgia, and is managed by a commissioned Superintendent. NPS-LETC's commissioned staff comprises three Program Managers, a Deputy Program Manager, and NPS Law Enforcement Instructors assigned to the Department of Homeland Security (DHS). LETC maintains an Administrative, Training, and Information Technology section to support the needs and requirements of the LEOs at NPS-LETC and in the field.

This training product will be used by approximately 1,000-2,000 LEOs annually, including Type I and Type II commissioned officers (permanent and seasonal). The training product will be available to these LEOs in an online format stored on DOI Talent.

1.3 Objectives: To provide a COTS, self-paced eLearning course (SPeC) to instruct LEOs to improve understanding of implicit bias, reduce implicit bias, and how this relates to law enforcement in the NPS.

The course would increase self-awareness, build skillsets to recognize and take ownership of personal biases, and develop a better understanding of cross-cultural communication for use in advance of and during law enforcement contacts with the public and others.

1.4 Scope: The Contractor shall provide a training product that follows a training proposal to provide a virtual Implicit Bias training course specific to law enforcement officers within the NPS. The curriculum will instruct commissioned LEOs on individual implicit bias related tactics and techniques and how to identify situations where implicit bias recognition and use of communication tools promote the safety of the visitor and employee. The product will provide information on the skills needed to reduce and manage biases- that is not just racial/ethnic bias, but biases based on other factors such as gender, sexual orientation, religion, and socioeconomic status, etc.

The training product must be customizable, including incorporating the use of NPS vernacular, circumstances, situations, photographs, videos and discussions with personnel focusing on day-to-day operations of law enforcement officers, including how they interact with members of the public. For example, Police, Sheriff, or other law enforcement monikers will be replaced with Law Enforcement Officer or Ranger to assist in ensuring the content is relevant and relatable to land management LEO’s.

The training product will remain consistent with maintaining the original tactics, techniques, and procedures of the original COTS product.

The product will incorporate video recordings, and the use of a "Case Study" would be value-added, to serve as an example. The Contractor will complete the filming and production of the video content incorporating NPS employees at a National Park Site. The final product would offer Level 1 (Passive-no interaction) eLearning interactivity.

The product will include specific NPS-based vocabulary and language, NPS-based themes, and situations, and feature the diverse backgrounds of the National Park System and its diverse employees. The final product will be between two and three hours of appropriate training content.

1.5 Period of Performance: The completed product shall be delivered to the NPS-LETC within 210 calendar days After Receipt of Order (ARO). The training product shall go through three draft reviews before delivery of the final product. After the final review and approval by NPS-LETC, the training product will be uploaded to DOI Talent by NPS-LETC.

From the date of upload, the Contractor shall provide one (1) year of support. NPS-LETC will direct any changes, modifications, or corrections needed to be made to this product during this time period. This includes technical issues that may occur with compatibility with the DOI Talent Learning Management System.

The total anticipated Period of Performance (PoP) shall be 210 days and one (1) year ARO.

1.6 General Information

1.6.1 Draft Submission and Review/Quality Assurance: The training product shall go through three draft and revision periods before delivery of the final product. This will ensure that the final product has been appropriately modified to include scenarios and vocabulary specific to NPS while maintaining the original tactics, techniques, and procedures.

1.6.2 Non-Workdays: All submission dates for drafts, draft comments, and the final product is listed in "XX days ARO." The submission date falls on a non-workday (weekends or holidays), the due date is shifted to the closest regular workday. Submission dates that fall on a Saturday are moved to Friday.

Submission dates that fall on a Sunday are shifted to Monday. This will also apply to observed federal holidays that fall on a Friday or Monday. For holidays observed in the middle of the workweek, the submission date will be the day before the holiday is observed.

1.6.3 Draft Product Submission and Review Schedule

1.6.3.1 Draft One: The first draft of the product shall be made available for review by the NPS-LETC within 70 calendar days ARO. NPS-LETC shall review the draft product for grammar, format, and content.

Comments to the Contractor will be provided within 14 calendar days upon receipt of the first draft.

Within 14 calendar days of draft submission, the NPS-LETC and the Contractor shall meet to discuss the required changes or suggestions.

1.6.3.2 Draft Two: The second draft of the product shall be made available for review by the NPS-LETC within 108 calendar days ARO. NPS-LETC shall review the draft product for grammar, format, and content. Comments shall be provided to the Contractor within 14 days upon receipt of the second draft.

Within 14 calendar days of draft submission, the NPS-LETC and the Contractor will meet to discuss the required changes or suggestions.

1.6.3.3 Draft Three: The third draft of the product shall be made available for review by the NPS-LETC within 180 calendar days ARO. NPS-LETC shall review the draft product for grammar, format, and content. Comments shall be provided to the Contractor within 14 days upon receipt of the second draft.

Within 14 calendar days of draft submission, the NPS-LETC and the Contractor will meet to discuss the required changes or suggestions.

1.6.3.4 Final Product: The final product shall be made available for review by the NPS-LETC within 210 calendar days ARO. NPS-LETC shall review the draft product for grammar, format, and content.

Comments shall be provided to the Contractor within 14 days upon receipt of the second draft. Within 14 calendar days of draft submission, the NPS-LETC and the Contractor will meet to discuss the required changes or suggestions.

1.6.3.4.1 Final Product Re-submission: If applicable, all required changes identified by the NPS-LETC, be addressed thoroughly. The final product shall be re-submitted and made available for review by the NPS-LETC within five calendar days of notification of required changes. Final review and approval shall be completed, and the Contractor notified of the results of the review within five calendar days upon receipt of the re-submitted final product.

1.6.3.4.2 Format: The final training product must meet all IT, 508 accessibility, and software requirements. Per DOI Talent recommendations, SCORM 1.2 is recommended for best functionality.

Please see the following link for additional requirements for working within DOI Talent https://help.totaralearning.com/display/TL12/SCORM.

1.6.3.4.3 Special Requirements: The product will be loaded onto the DOI Talent Learning Management Systems and be comprised of video presentations, and the appropriate check on learning. The DOI Talent Learning Management System is a web based LMS and the product must meet the required Sections 508 requirements. Web Site Usability Testing Section 508, the 1998 Amendment to Section 508 of the Rehabilitation Act, requires that all Web site content be equally accessible to people with disabilities. This applies to Web applications, Web pages, and all attached files. Section 508 applies to intranet as well as public-facing Web pages and extends to all NPS Web sites, internal or external, owned, managed or funded by LESES, whether developed by staff or acquired through contracts, cooperative agreements, grants and/or formally established partnerships with other government entities and/or the private sector. Contractor shall provide Web site usability evaluation and testing to ensure that Government- and Government-supported Web sites are (1) well-engineered and accessible https://help.totaralearning.com/display/TL12/SCORM to the Government’s many diverse audiences and (2) comply with required accessibility and usability standards

1.6.3.5 Draft Format: Each draft product and final product submitted for review shall be made available for review in a "sandbox" type website, or other approved method. This sandbox website will allow each NPS-LETC team member access to the product for review. Team members will be able to access the training, view content, videos, photographs, etc., as if using the final product. Upon review, the team members will prepare and submit their comments to the Contracting Officer's Representative (COR).

The COR will compile all comments into one document and provide this document to the Contractor. All comments and suggestions compiled by the COR shall be provided to the Contractor no less than 24 hours prior to the draft and final product review meeting date and time. All meetings will take place via conference call or video call, as deemed appropriate. Please refer to Attachment 1 for specific details on required attendees and the format of the meeting.

1.6.4 Recognized Holidays: The following federal holidays are observed. Each holiday is listed with its observance date.

1.6.4.1 2021 Recognized Holiday Observance Dates:

New Year’s Day (Friday 01/01/2021) Labor Day (Monday 09/06/2021) Martin Luther King Jr.’s Birthday (Monday 01/18/2021) Columbus Day (Monday 10/11/2021) President’s Day (Monday 02/15/2021) Veteran’s Day (Thursday 11/11/2021) Memorial Day (Monday 05/31/2021) Thanksgiving Day (Thursday 11/25/2021) Independence Day (Monday 07/05/2021) Christmas Day (Friday 12/24/2021)

1.6.4.2 2022 Recognized Holiday Observance Dates:

New Year’s Day (Friday 12/31/2022) Labor Day (Monday 09/05/2022) Martin Luther King Jr.’s Birthday (Monday 01/17/2022) Columbus Day (Monday 10/10/2022) President’s Day (Monday 02/21/2022) Veteran’s Day (Friday 11/11/2022) Memorial Day (Monday 05/30/2022) Thanksgiving Day (Thursday 11/24/2022) Independence Day (Monday 07/04/2022) Christmas Day (Monday 12/26/2022)

1.6.5 Hours of Operation: The Contractor is responsible for being available to take or respond to telephone calls or electronic mail messages during normal hours of operation for conducting business, between the hours of 8:30 AM and 5:00 PM EST, Monday thru Friday except Federal holidays due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For other than firm-fixed-price contracts, the Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5.1 Out of Office Procedures: The Contractor is responsible for establishing office procedures to ensuring messages are relayed to the Project Manager when out of the office or because of time zone differences.

1.6.6 Place of Performance: Generally, work will occur at the contractor facility. The facility must have the ability to film and produce high-resolution video products. The video product and all supporting material shall be compatible with the DOI Talent Learning Management Platform.

1.6.7 Special Qualifications: This is a law enforcement training product, and thus, the Contractor should have the necessary background and facilities to develop this type of product. The Contractor shall have a history and knowledge of working with and completing law enforcement training with the Federal Government and the National Park Service.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office under Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the contracting officer will apprise the Contractor of how the Government views the Contractor's performance. The Contractor will inform the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.9 Contracting Officer Representative (COR): The COR is identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of government-furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, and a copy sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the Government: Project Manager and Alternate for Project Manager. The Contractor shall provide a Project Manager who shall be responsible for the performance of the work as identified in this PWS. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. The contract manager or substitute shall be available between 8:30 AM and 5:00 PM EST, Monday thru Friday, except for Federal holidays or when the government facility is closed for administrative reasons.

1.6.10.1 The Government Project Manager is responsible for establishing office procedures to ensure that messages are relayed to the Contractor Project Manager when out of the office or because of time zone differences.

1.6.10.2 The Project Manager shall respond to emergency messages from the COR on the same day they are received. All non-urgent messages from the COR shall be responded to in no more than two (2) business days.

1.6.11 Travel: Meetings will occur via conference call and/or web-based video conference. All travel will be reimbursed per the FTR in effect at the time the travel occurs. There will be no reimbursement for local travel. Travel costs will be capped at a maximum cost of $2500.00.

In accordance with P.L. 99-234, "Federal Civilian Employee and Contractor Travel Expense Act of 1985", travel-related expenditures for Contractor's personnel are restricted to the limits established for federal employees. This includes mileage for company-owned vehicles.

The product will include filmed interviews/discussions with National Park Service personnel at a National Park Service site. Travel quoted will include travel to and from the site, scouting location/personnel to speak with, and time to interview selected personnel. The Contractor is authorized to quote for one trip to accomplish this.

The facilitator will make his/her travel arrangements and include travel costs in the invoice following Federal Travel Regulations.

1.6.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software produced under this contract, shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13 Quality Control: The Contractor shall provide quality control to ensure that all elements of project work meet the requirements of the contract specifications and that all modifications are implemented.

The Project Manager shall provide routine inspections of in-house and subcontracted work to ensure it meets contract specifications and shall oversee the quality of work produced and implemented at all phases of the project. Any work found not acceptable or not compliant with the specifications shall be corrected prior to inspection or review by the COR. The Contractor shall oversee all work to ensure that it adheres to contract specifications and the schedule for completion and ensure that all work not acceptable or compliant with the specifications is corrected before inspection or review by the COR.

1.6.14 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the Contracting Officer's discretion and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may try other remedies as he or she deems necessary. Including prohibiting the Contractor from participation in subsequently contracted requirements that may be affected by the OCI.