Scope of Work.pdf

SCOPE OF WORK

Voice Recognition Dictation Software – Support services Renewal

I. Description of the work to be performed: The Chinle Service Unit needs support services for our voice recognition dictation (VRD), Dragon Network Medical Edition

Software, re-newed.

II. Background: Support renewal services are needed to troubleshoot, maintain and manage our Dragon Network Medical Edition Software that was implemented and completed here at the Chinle Service Unit during the FY 2018. Voice Recognition Dictation software currently helps improve timely accurate documentation from permanent providers that currently use the Dragon dictation software. This support covers the Nuance Servers, Power

Microphones, and current licenses that have already been provided. Period of Performance:

1/1/2023 – 12/31/2023. The purpose of VRD will be to improve the depth and time in documentation. Providers have many responsibilities, having assistance in VRD software will improve productivity and increase retention of valuable staff. Currently we have

Dragon Network Medical Edition implemented at both our satellite clinic Tsaile and Pinon, here in Chinle as well. Services should include software, interfaces (if needed), installation, support trainings to Chinle, Pinon, Tsaile staff on use and support and training to hospital

Information’s resources management on how to install maintain, manage and operate the software (and interfaces if included), as well as install upgrades to the system.

III. Location: Chinle Comprehensive Health Care Facility Off Highway 191 & Hospital Drive, Chinle Arizona, 86503

IV. Period of performance: 1/1/2023-12/31/2023

V. Performance Standards/Requirements:

A. Contractor must be able to support: microphones, software, and physical server.

B. Front-end speech is to work within the Electronic Health Record, C. Assist with creating customized templates and vocabularies.

D. Assist (if needed) Clinicians can dictate, edit, and voice-navigate while running an

E.H.R. in any virtualized environment. Voice recognition software supports custom vocabularies allowing clinicians to save time and improve documentation. This software enables easy, centralized management for users, user group and user options.

Authorized administrators can segment users into subgroups by department or lines of service.

E. Vendor must keep within IHS security requirements and protocols.

VI. Special Requirements

a. Contractor must be able to support the VRD system which is physically located at

Chinle Comprehensive Health Care Facility also cover our satellite clinics (Pinon and

Tsaile) and must be HIPAA and Privacy Act compliant.

b. Vendor should be able to assist CSU IRM department and CSU EHR Helpdesk support end users, by providing day to day support and maintenance for end users.

c. Point of contact for this project is Stephen Neal or Myrl Bird, Chinle Informatics, at

(928) 674-7813 or (928) 674-7783