Scope of Work.pdf
PDF 197 KB Posted
- Solicitation number
- IHS1505740_Satellite_Television_Programing_Services
About this file
This Statement of Work (SOW) details satellite television services for the Chinle Comprehensive Health Care Facility, a 60-bed hospital located in Chinle, Arizona. The contractor will provide full High Definition satellite television services, including 3rd party Direct TV billing, remote troubleshooting, HD connection across all sets, channel quality assurance, and a 98% uptime service level agreement for the first year. The period of performance covers FY2025 from January 1, 2025, through December 31, 2030, with 24/7/365 service availability.
Key service requirements include ensuring HD channel connections, quick response to outages, ability to expand channel lineup, and coordination with local IRM Helpdesk for power restoration or troubleshooting. The contract specifically requires monthly programming of XTRA/Local channels and requests that the contractor inform administrators about any locally produced health care-related broadcasts that can be programmed. Points of contact include Jameson Ayze (Network) and Michael Lampert (IT Supervisory), with the Chinle IRM Helpdesk available at 928-674-7434.
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Text version
Chinle Comprehensive Health Care Facility
November 20, 2024
Statement of Work
The contractor shall provide full Services of High Definition Satellite television to 60 bed hospital. The Services will be located in CHINLE, AZ. The Chinle IHS Hospital will require Monthly Programing of XTRA/Local channels to each High Definition television. Contractor shall inform administrators if any locally produced health care related broadcasts can be programmed into new devices.
1. The contractor shall provide the following service:
a) Provide 3rd party billing for Direct TV.
b) Provide remote troubleshooting when needed.
c) Ensure HD connection is achieved at all sets.
d) Ensure all HD Channels are of high quality.
e) 98% uptime, service level agreement for availability for first year.
f) Quick response to outages caused by any hazard.
g) The availability to expand the channel lineup.
Security and Privacy:
None
Safety:
The contractor shall ensure signal is available at all times and in the event of a power, the contractor shall contact local Chinle IRM Helpdesk for power restoration times or assistance for over the phone troubleshooting.
Period of Performance:
The period of performance will be for FY2025 from 1/1/2025 through 12/31/2030
Work Hours and other Workplace Conditions:
24 hrs, 365 days
Assumptions:
None
Points of Contact:
Network: JAMESON AYZE 928-674-7829 IT Supervisory: MICHAEL LAMPERT 928-674-7423 Chinle IRM Helpdesk
928-674-7434
File details come from the government source that posted it. Updated .