Scope Category Descriptions.pdf

SCOPE CATEGORY DESCRIPTION OF PRODUCTS/

SERVICES TO BE PROVIDED:

Category A: Products-Information Computer Technology (ICT) and Audio Visual (AV) –

NAICS 541512

Technical Area 1a: IT Computer Systems / Storage Devices / Compute facilities Consists of the full range of computer systems from handheld devices to Quantum Computing Servers.

Similarly, the related storage technology from a USB device to a mass storage system is included. Also included in this technical area are products related to setting up and maintaining computing facilities. The listed sub-areas are not exclusive but define a broad range of technology under this technical area and all similar and related technologies are within the scope of this area

Mandatory Subareas:

Laptops/Desktops/Tablets Network-attached storage NAS

Additional Subareas:

Servers Handhelds Optical storage technology Thin Clients High-speed Computer systems (clusters, quantum, etc.)

Storage management systems/file servers Media storage technology Storage virtualization system Data/Computer Center facilities and containers

Facility Environmental technology and accessories (power, cooling, security, fire suppression lighting, and monitoring, etc.)

Electronic Components Graphics or video accelerator cards Memory module cards Data acquisition board Wearable computing device Computer kiosk

Technical Area 2a: Networking Technology/ Mobility & Communications

This Technical Area consists of a range of network equipment including hubs, switches, routers, concentrators, and diagnostic tools. Networking systems also include network communication devices relying on WIFI, radio, and related technology. This area also includes mobile systems and smartphones to allow mobile access to individual needs.

Mandatory Subareas:

Wireless (Wi-Fi) communication technology Network Routers / Modems / Switches

KVM Switches Everything over IP (EoIP) A device as a Service Wireless network interface cards Modem cards Network interface cards Optical network technology Tools for in-scope network installation Structural material; raised floors;

acoustic tiling, specialized entryways Network security equipment Network service concentrators or hubs Telecommunication Devices and Services Phones

Unified Communications (Email, Instant Messaging, VOIP, and Conferencing) Cellular service Radio core communication equipment/antennas Microwave core communication equipment/antennas Satellite core communication equipment/antennas Video streaming system Mobile or messaging game platform Video networking equipment Cable network tester Network service equipment Datacom and network connectivity installation devices and equipment

Technical Area 3a: Software and Cloud Technology

This Technical Area consists of all Software products including operating systems, data analysis, visualization, engineering, etc. All software categories are included in this Technical Area including but not limited to those listed as Mandatory or Additional Services. This Technical Area also includes the full suite of Cloud Technology including but not limited to XAAS (X as a Service)

Mandatory Subareas:

Software as a service (Cloud-based services) Data management and query software (Database technology)

Virtualization and Cloud Computing Cloud-based hardware as a service Workstation as a service Print as a service Call center software as a service Database management as a service Cloud-based infrastructure as a service Cloud storage as a service Cloud network devices as a service Cloud-based business process as a service Data analytics process as a service Graphic/imaging software

Business function-specific software Finance accounting and enterprise resource software Computer game or entertainment software Content management software Development Software Educational or reference software Network management software Operating environment software Security and protection software System management software

Technical Area 4a: Supporting Technology/Security Technology

This Technical Area includes peripherals, accessories, and other equipment that support and complement the full implementation of ICT/AV solutions. Included in this group are display terminals and systems and other low-end client systems to allow user connectivity to a full range of computer systems; scanners to allow inputting of information from hard-copy forms; input devices such as sensors directly connected to computer monitoring systems. This group also includes Multi-Functional Devices (MFD) which are single devices that serve several functions, including printing, scanning, faxing, and photocopying. All forms of sensors and other data collection devices along with supporting accessories are included in this area.

This group consists of security-oriented technology needed to securely support a full implementation of computer systems and infrastructure. Items in this group will include virus and spyware detection tools, two and three-factor authentication tools, firewalls, auditing tools, intrusion detection systems, encryption capabilities, monitoring tools, and secure remote access tools. Security hardware products include biometric devices and security-related sensors and data input devices.

Mandatory Subareas:

Multi-Functional Devices (Scanner, Printer, Copier, Fax) Security monitoring and control systems

Racks, Enclosures, and shelves Media, IT, and electronic cabinets Network system cabinet or enclosure Power systems (e.g., UPS/PDU/battery/generator) Computer Accessories (includes Mouse, Keyboard, Monitors, Docking Stations, Speakers, Computer Screens, and Monitor Stands) Drones/Robotics: non-offensive, data collection only Global Positioning Systems (GPSs) and navigation systems Printer supplies (e.g., Paper, Toner) Sensors Health IT IT testing and measuring technology IOT (Internet of Things) and computerized devices Bar code technology

Magnetic stripe readers and encoders Biometric identification equipment Smart Card technology Data acquisition system Point of sale technology Mousepads Keyboard skins Keyboard drawers or shelves Call management systems and accessories Shredding devices Law Enforcement and National Security and Security and Safety Equipment and Supplies X-ray baggage inspection system Anti-fatigue mats Bags and cases for ICT products ICT Shipping Products and Supplies Ergonomic desks

Technical Area 5a: A/V Equipment and Accessories

This Technical Area consists of a range of equipment in support of audio-visual technology and related imaging, sound, and display tools The hardware in this group includes equipment for video acquisition, production, post-production, distribution, and display. Additionally, the increasing complexity and volume of scientific data benefit from paradigms for interaction and visualization that are much closer to normal human interaction in the physical world. These paradigms require immersion and stereoscopic viewing for three-dimensional data, tracked and/or haptic devices with high degrees of freedom, and audio processing systems for data sonification. Where appropriate, these devices may act as input/output peripherals to developmental computer systems.

Elements of the main categories of AV, security, and networking can be combined to provide all-in-one solutions. The combination of security and AV technology, for example, allows for security and command and control systems such as video security systems. Networking, communication, and AV combine for Videoconferencing solutions.

Mandatory Subareas:

Security monitoring and control systems TVs, Display Monitors, Projectors, and Screens

Microphones Night vision equipment Head-mounted displays Virtual Environment Devices (e.g., Tactile glove haptic device) Video Tele-conferencing (VTC) Medical imaging systems Components for information technology or broadcasting or telecommunications Whiteboards and screens Lecterns and sound systems and accessories

Audio presentation and composing equipment and hardware and controllers Phone and video conference equipment and hardware and controllers Cameras and accessories Consumer electronics: Audio and visual equipment and accessories Instrument tripods Conferencing tables Projector stands or carts

Technical Area 6a: Product-based services

This Technical Area consists of product-based services such as installation, training, maintenance, etc.

While all services must have a product basis for the service, there is no requirement to purchase a product with any of these services.

Mandatory Subareas:

Site Planning/Installation Services ICT/AV maintenance/support/training

In-scope training: classes and material/software Document destruction services Photocopier rental or leasing service

Printing equipment maintenance Product-Based Engineering Services IT Operations and Maintenance Integration Services

Category B: Enterprise-wide Products and Service Solutions – NAICS 541512

Category B is focused on Agency-Wide based Strategic Solutions that improve and enhance an Agency’s IT infrastructure through methodologies including managed services such as computer or printer services;

and shared services such as Agency-wide help desk ticketing systems.

Technical Area 1b: ENTERPRISE-WIDE NETWORK SERVICES

Manage a single end-to-end service provisioning organization that combines and streamlines LAN and WAN communications services for both corporate and mission networks. The enterprise model is to improve the planning and delivery of enterprise-wide IT services and to obtain cost efficiencies resulting from the consolidated delivery structure. Improve the consistency of infrastructure services built and operated in multiple locations (e.g., LANs and WAN management) to better enable intra-Agency collaboration, user mobility, and Cybersecurity. Tasks, defined at the task order level, may include but are not limited to Providing continuity of service for legacy custom data network solutions for point-to-point network connections and point-to-point copper and fiber optic circuits; providing Corporate Network Services, Corporate Voice Services, Corporate Data Services, Corporate Collaboration Services, Corporate Management and Operations, Mission Services, Mission Management, and Operations, Customer Relationship Management, Service Management, Strategy Generation, Cybersecurity Support, Cable Plant Services, and Unified Communications and Collaboration (UCC).

Technical Area 2b: IT MANAGED SERVICES

Provide, manage, secure, and maintain IT services across the Agency/Enterprise including but not limited to End-User Compute Device Management, End-User Software Management, Mobile Device Management, Print Device Management, Messaging/Collaboration, Infrastructure Services, Enterprise Service Desk (ESD), Local Service Desks, End-User Standards, and IT Security. The types of support needed for the End User Services Program could include (but are not limited to) desktop engineering, project management support, transformation and operation support, continual service improvement and communications, and other program support functions.

Technical Area 3b: ENTERPRISE-WIDE INNOVATION SERVICES

Enterprise-Wide Innovation Services that include both Innovation efforts of continuous improvement and innovation. Continuous improvement is defined as the ongoing effort to enhance the efficiency and effectiveness of IT services. Innovation is defined as the process to identify and implement new ideas and breakthrough solutions that change and/or enhance the services and result in additional Business and/or IT value.

Technical Area 4b: IT SERVICE MANAGEMENT

Enterprise-wide Standardization of IT Service Management (ITSM) process, tools, and the way services to improve IT efficiency, effectiveness, customer experience, and reduce cost are delivered. Support and enable the service delivery ITSM to support necessary integration and cooperation with other service delivery programs and contractors. Utilize cloud-based platforms to provide end users with tools to submit and track service requests, incidents, and feedback, take customer satisfaction surveys, search the knowledge base, and run reports

Technical Area 5b: ENTERPRISE SERVICE PROGRAM INTEGRATION

Support Enterprise IT Services strategy which spans the following services: Network Communications, Cybersecurity support, Data Center, End-user Services, Enterprise Applications, Web Services, and other enterprise-wide services. Work within, and proactively collaborate across independent Enterprise and non-Enterprise service contracts to ensure integration of a seamless IT service delivery environment and capability across an agency. The Contractor shall provide services that facilitate strategic decisions for an organization with respect to its current and future IT structure and program integration. This includes conducting a systematic assessment and redesign of the key technologies, business processes, activity-based costing, and organizational structures; streamlining processes, properly aligning the organization to reflect the way work is accomplished and deploying proven supporting technologies where appropriate.

The outcome of future studies and assessments may contribute to an overarching IT strategy, aligned with business goals, objectives, and healthcare and benefits initiatives that leverage innovation to define new opportunities for success. The outcome of studies and assessments may also serve as a critical input into designing a set of metrics, which are measurable objectives related to the overall IT strategy and operations.

Technical Area 6b: ENTERPRISE-WIDE INFORMATION AND DATA ANALYTICS SERVICES

(IDAS)

The Information and Data Analytics team is a virtually distributed, hybrid team of analysts, data scientists, developers, and technologists working together across an agency to rapidly prototype, develop and deploy solutions to address the most pressing analytic challenges. Provide support for IDAS, including Data Science, Data Modeling, Big Data and Advanced Analytics, Artificial Intelligence, Machine Learning Methods, and Practices to the Agency. Support improving the use, management, and application of data by rapidly prototyping, developing, deploying, and maintaining solutions to address the most pressing analytic challenges.

Technical Area 7b: ENTERPRISE-WIDE APPLICATION SERVICES/SOFTWARE

DEVELOPMENT

Perform assessment, planning, design, development, testing, integration, administration, maintenance, operational support, decommission, and documentation for new and existing applications defined at the order level for Agency/Enterprise-wide Applications. Track current technologies and trends as they relate to the desktop (native), server, web, Cloud as a Service, and mobile application environment support.

Application development may require expertise in various areas including, but not limited to: agile development practices; front and back-end development; automated (unit/integration/end-to-end) testing;

Continuous Integration and Continuous Deployment; Application Programming Interface (API) development and documentation; Cloud deployment; Product management and strategy; Visual design;

Building and testing public-facing sites and tools; etc.

Technical Area 8b: ENTERPRISE-WIDE CYBERSECURITY SERVICES

Cybersecurity standards, architecture, and engineering include assisting in designing and developing cybersecurity architecture and engineering to improve an Agency’s cybersecurity posture, take advantage of modern technologies such as the cloud, meet Federal requirements, and enhance the user experience.

Cybersecurity and privacy services include providing services for continuous monitoring and threat detection, incident response and management, vulnerability management, cyber forensics, and analysis, implementation of the National Institute of Standards and Technology (NIST) risk management framework, and cybersecurity posture assessment.

Technical Area 9b: ENTERPRISE-WIDE CLOUD SERVICES

Evaluate, recommend, implement, and support the Agency’s adoption of various cloud technologies such as cloud environments (e.g., AWS GovCloud, Azure Government Cloud, Salesforce Government Cloud);

cloud services (e.g., Amazon Web Services, iSite, Snowflake); and cloud service models (e.g., IaaS, PaaS, SaaS). Examples of Cloud services include but are not limited to: Application Integration Services;

Cloud Governance, Security, and Compliance; Cloud Strategy and Planning; Cloud Storage and Hosting;

X as a Service (XaaS)

Technical Area 10b: ENTERPRISE-WIDE DIGITAL MULTIMEDIA AND TECHNICAL

COMMUNICATIONS SERVICES.

This category includes but is not limited to Agency-wide Television and Broadcasting services; Agency website and social media operations; digital communications; institutional audiovisual support;

publishing support; and foundational work in graphic, visual, electronic, and broadcast arts. Provide multimedia and communication products, systems, and services to support meeting institutional, programmatic, and mission requirements (e.g., still and motion imagery in support of center events;

multimedia engineering, imagery acquisition, and video operations in support of engineering analysis; and mission operations).

Technical Area 11b: PROGRAM MANAGEMENT/ANCILLARY SERVICES AND SUPPLIES

The Contractor may provide ancillary support as necessary to offer an IT services-based solution. The ancillary support described here may only be included in a task order when it is integral to and necessary for the IT services-based effort. Ancillary support may include, but is not limited to:

Clerical support Data entry Program Management / Integration Financial management Logistics, Phase-In/transition management

Procurement Services Physical and Cyber security management Facilities Management IT products The minor alteration, and repair to real property

Category C- Information Communication Technology (ICT) and Audio Visual (AV)

SERVICES – NAICS 541512

Category C is a complete suite of ICT and AV services that are typically focused on mission and program success through service areas such as custom computer programming services, telecommunication services including network operations, IT-based engineering, and design services, data processing and analysis services, hosting, and related services, IT operation and computer facilities, management services, IT consulting, and educational services, digital government services, cybersecurity, and security systems services.

Technical Area 1c: INNOVATION SERVICES

Mission-specific Innovation Services that include both Innovation efforts of continuous improvement and innovation. Continuous improvement is defined as the ongoing effort to enhance the efficiency and effectiveness of IT services. Innovation is defined as the process to identify and implement new ideas and breakthrough solutions that change and/or enhance the services and result in additional Business and/or IT value.

Technical Area 2c: INFORMATION AND DATA ANALYTICS SERVICES (IDAS)

The Information and Data Analytics team is a virtually distributed, hybrid team of analysts, data scientists, developers, and technologists working together to rapidly prototype, develop and deploy solutions to address the most pressing analytic challenges. Provide support for IDAS, including Data Science, Data Modeling, Big Data and Advanced Analytics, Artificial Intelligence, Machine Learning Methods, and Practices to the Agency. Support improving the use, management, and application of data by rapidly prototyping, developing, deploying, and maintaining solutions to address the most pressing analytic challenges.

Technical Area 3c: APPLICATION SERVICES/SOFTWARE DEVELOPMENT

Perform assessment, planning, design, development, testing, integration, administration, maintenance, operational support, decommission, and documentation for new and existing applications defined at the order level for Mission specific Applications. Track current technologies and trends as they relate to the desktop (native), server, web, Cloud as a Service, and mobile application environment support.

Application development may require expertise in various areas including, but not limited to agile development practices; front and back-end development; automated (unit/integration/end-to-end) testing;

Continuous Integration and Continuous Deployment; Application Programming Interface (API) development and documentation; Cloud deployment; Product management and strategy; Visual design;

Building and testing public-facing sites and tools; etc.

Technical Area 4c: CYBERSECURITY SERVICES

Cybersecurity standards, architecture, and engineering include assisting in designing and developing cybersecurity architecture and engineering taking advantage of modern technologies such as the cloud, meeting Federal requirements, and enhancing the user experience. Cybersecurity and privacy services include providing services for continuous monitoring and threat detection, incident response and management, vulnerability management, cyber forensics, and analysis, implementation of the National

Institute of Standards and Technology (NIST) risk management framework, and cybersecurity posture assessment.

Technical Area 5c: CLOUD SERVICES

Evaluate, recommend, implement, and support at the Mission/Program level for the adoption of various cloud technologies such as cloud environments (e.g., AWS GovCloud, Azure Government Cloud, Salesforce Government Cloud); cloud services (e.g., Amazon Web Services, iSite, Snowflake); and cloud service models (e.g., IaaS, PaaS, SaaS). Examples of Cloud services include but are not limited to:

Application Integration Services; Cloud Governance, Security, and Compliance; Cloud Strategy and Planning; Cloud Storage and Hosting; X as a Service (XaaS)

Technical Area 6c: DIGITAL MULTIMEDIA AND TECHNICAL COMMUNICATIONS

SERVICES.

This category includes but is not limited to Mission level Television and Broadcasting services; Mission website and social media operations; digital communications; institutional audiovisual support;

publishing support; and foundational work in graphic, visual, electronic, and broadcast arts. Provide multimedia and communication products, systems, and services to support meeting institutional, programmatic, and mission requirements (e.g., still and motion imagery in support of center events;

multimedia engineering, imagery acquisition, and video operations in support of engineering analysis; and mission operations).

Technical Area 7c: IT OPERATIONS AND MAINTENANCE / HELP DESK/CALL CENTER

SUPPORT

Support the operation and maintenance of IT systems. Operations and maintenance on IT systems include all software and hardware associated with mainframes, client/server, web-based applications, XYZ-as-a- Service, virtual desktop infrastructure, and networking. Operational Support includes Infrastructure Management Services (IMS) (Configuration Management; Network/Hardware Support; Resource Management; Backup and Recovery Management; Installation, Configuration, and Tuning; Electronic Software Licensing Services, including license: deployment, management, tracking, upgrading, etc.;

System Management; IT Operation and Maintenance Planning; Data Quality Management; Continual Service Improvement; IT Infrastructure Optimization; Hardware Asset Management; Software Management) Provide a full array of services, staff, and expertise to operate and maintain Service Desk/Help Desk/ Call Center functions. Provide software system administration and operational support onsite or remotely as required. Install new software releases to supported locations/facilities/sites as required. This may include, but is not limited to, individual computer and peripheral maintenance and desk-side services.

Technical Area 8c: NETWORK SERVICES

Manage a single end-to-end service provisioning organization that combines and streamlines LAN and WAN communications services for mission networks. Tasks, defined at the task order level, may include but are not limited to Providing continuity of service for legacy custom data network solutions for point-to-point network connections and point-to-point copper and fiber optic circuits; providing Corporate Network Services, Corporate Voice Services, Corporate Data Services, Corporate Collaboration Services, Corporate Management and Operations, Mission Services, Mission Management, and Operations, Customer Relationship Management, Service Management, Strategy Generation, Cybersecurity Support, Cable Plant Services, and Unified Communications and Collaboration (UCC).

Technical Area 9c: DATABASE SERVICES

Manage database applications and services including database administration, Database Management System (DBMS) software, and associated database tools both on-premises and in the cloud. Database services include but are not limited to: Database creation; Database Monitoring and Alerting;

Performance Tuning and Optimization; Database Administration and Security; etc.

Technical Area 10c: IN-SCOPE TRAINING

Identify training requirements, obtain, or develop training programs and conduct training for technologies, systems, applications, and products. This includes but is not limited to: IT workforce development and competency-based training; training for personnel to ensure proper operation, maintenance, and testing of systems, applications, and products; training and knowledge transfer to technicians and other staff about services and associated products within the functional scope of the SEWP Contracts.

Technical Area 11c: PROGRAM MANAGEMENT/ANCILLARY SERVICES

The Contractor may provide ancillary support as necessary to offer an IT services-based solution. The ancillary support described here may only be included in a task order when it is integral to and necessary for the IT services-based effort. Ancillary support may include, but is not limited to:

Clerical support Data entry Program Management / Integration Financial management Logistics, Phase-In/transition management Procurement Services Physical and Cyber security management Facilities Management IT products Minor alteration, and repair to real property