Scope 10_18_23.pdf

AIRPORT HOMELESS AND TRANSIENT MITIGATION

Introduction

Hartsfield-Jackson Atlanta International Airport (ATL) serve over 93.7 million passengers in 2022. As the number of passengers continues to increase, combined with the complexity and recent upgrades and expansion of the airport, ATL requires a robust Customer Experience Program in order to provide airport stakeholders and customers with accurate and timely information and world-class personal service. As a part of this effort the Airport Homeless Outreach program has provided vital efficiencies to the Guest Relations experience.

Project Duration

A period of 3-years with two (2), one (1) year renewal option.

Scope of Services/Specifications

The purpose of this project is to provide emergency services and rapid re-housing to homeless individuals at Hartsfield-Jackson Atlanta International Airport ("ATL").

Project Purpose

The Service Provider (also referred to as “Agency”) will engage individuals living in places not meant for human habitation. Homeless individuals will be engaged and receive case management with the ultimate goal of placing them in treatment programs, emergency and permanent housing. The target populations for the Outreach Program are the chronically and episodically homeless, those suffering from severe mental illness, and individuals battling substance abuse. Individuals and airport employees that are experiencing temporary shelter and transportation needs may also be provided limited temporary assistance.

The purpose of this project is to provide emergency services and rapid re-housing to homeless individuals at Hartsfield-Jackson Atlanta International Airport ("ATL"). The focus is to assist individuals in becoming stably housed and self-sufficient. The Proponent will provide the following services:

OPERATIONS:

ATL operations are 365 calendar days, 7 days of the week, 24 hours per day, including holidays. Services will be located at the Hartsfield-Jackson Atlanta International Airport, 6600 N. Terminal Parkway, Atlanta

GA 30320.

The program may utilize all affiliate agencies in the airport and community.

HOURS OF OPERATION: ATL office must be staffed 24 hours daily.

PERSONNEL:

All employees will consent to and pass a Transportation security Administration / Office of Homeland Security background check, for the purposes of receiving a DOA security badge. All employees should be trained, this includes; case workers, security officers, and/ or retired law enforcement. Employees will be able to walk/move extensively and collect data.

The program includes employee benefits where applicable.

During holidays and peak periods temporary and part-time employees may be utilized for high demand situations and substitutions; inclusive of weather-related incidents, staffing requirements shall be amended dependent upon demand.

GENERAL DUTIES:

• Homeless and transient individuals will be engaged and receive case management with the ultimate goal of placing them in the most appropriate permanent housing solution. The team will also identify and place clients in emergency and bridge housing or shelter as it is available. This will include navigating the client through the process and assistance in transporting clients to those locations. The team will identify homeless individuals in the airport and Rental Car Center, SkyTrain and Parking, especially those with severe mental illnesses, connect them to mental health services and other resources needed to end their cycle of homelessness.

• The Agency Case Managers will provide case management services and shall assist to connect participants to community resources for treatment, life skill programs and employment assistance.

• The Agency teams will work with associate agencies, Atlanta Police, Airport Chapel, DOA Operations, and Guest Relations to identify and engage individuals experiencing homelessness at the airport.

• The Agency will provide on-site airport outreach, referrals and assist with transportation to emergency housing, hospitals, and supportive services to chronically and episodically homeless and those with mental health and substance abuse issues.

• The Agency staff will conduct hourly walk-abouts in the Domestic Terminal, International Terminal, Sky Train, Rental Car Center, Parking Decks, and adjacent areas to manage the homeless and transient population.

• If the client is willing to accept those services, doing so should not be a precondition to aiding in the referral and connection to permanent housing.

• The Agency will reserve a minimum of 10 shelter beds for homeless individuals for short term shelter: 5 day maximum stay.

• The Agency will develop an Individual Service Plan (ISP) for each client/case and document in the Client Track HMIS system, as well as make referrals to other service providers to support improved access to mainstream benefits.

• Maintain documentation as part of record keeping which verifies the clients' homelessness status and income. Reporting will include but not be limited to the following and can be modified by Hartsfield-Jackson Atlanta International Airport staff with 7 days' notice.

• Monthly performance and progress reports will be submitted by the 5th day (5th) of the month, identifying the number of individuals offered and accepted outreach services; shelter; transportation and other referrals as specified. This report should include where individuals were placed as well as their service need category {i.e. substance abuse, chronically homeless, mental health, etc.)

• Coordinate outreach training and engagement guidelines for Airport employees, including but not limited to Atlanta Police Department onsite at the Airport.

• Act as the Coordinated Entry access point for Hartsfield-Jackson Atlanta International Airport and provide assessment and placement into Permanent Supportive Housing.

• Case management services will also be available at the Agent's office.

• The Agency will provide MARTA one-way cards to assist with emergency transportation to exit the airport. (6000 cards per year) (21,000 per year).

• Attend weekly status meetings with the Airport Contract Manager (Guest Relations), for the entirety of the program contract.

• Monthly Invoices must be submitted no later than the 15th of each month.

• Cell phone service for the ATL office will be included in the contract for two (2) mobile phones.

• Computer services for ATL office will include two (2) tablets.

• The contractor's staff shall also assist in the event of emergencies and irregular operations and will coordinate activities with various airport stakeholders when appropriate.