Schedule M Service Availability Report.docx

This is a Schedule M Service Availability Report for the State of Michigan's Request for Proposal (RFP) No. 200000001290 regarding the Administration of MPSERS Dental Benefit Plan. The document establishes a reporting framework for tracking service availability metrics on a monthly basis for hosted services provided under this contract. The report template identifies key columns for monitoring hosted service performance, documenting the specific service availability requirements, measuring actual service availability performance, and recording any corrective actions taken in response to service failures.

The document functions as a performance monitoring tool rather than a procurement specification document. It does not contain information regarding pricing, award dates, contract terms, renewal options, bidders' meetings, response deadlines, or funding sources. Instead, it appears designed to ensure accountability and performance standards compliance throughout the contract administration period for the MPSERS dental benefit services.