Schedule M Service Availability Report.docx

This is a Service Availability Report template (Schedule M) related to the State of Michigan's RFP No. 200000001290 for the Administration of MPSERS (Michigan Public School Employees Retirement System) Dental Benefit Plan. The document appears to be a basic reporting form designed to track hosted service performance metrics, specifically focused on service availability requirements, actual performance, and any necessary corrective actions taken in response to service failures on a monthly basis.

The document is a simple form template with column headers and does not contain detailed pricing information, set-asides, incumbent details, or funding requirements. The structure suggests this is likely an attachment or exhibit that would be used during the contract performance phase to monitor and report on service level agreements (SLAs) related to system uptime and availability.