Schedule I- Food Supplier SLA's- 10-31-18.docx
DOCX document 163 KB Posted
- Attached to
- MDOC Food and Food Service Products
- Solicitation number
- RFP-171-190000000142-9
- Issued by
- Alcona County, Michigan
About this file
This Schedule I document outlines Service Level Agreements (SLAs) for food suppliers under Michigan Department of Corrections (MDOC) Request for Proposal No. Dept 171, ID 190000000142 for Food and Food Service Products. The document specifically details two key metrics for supplier performance: Metric 1 focuses on timely and documented delivery, while Metric 2 addresses accurate deliveries.
The agreement establishes strict compliance requirements with financial penalties for non-compliance. For both metrics, suppliers face penalties of $500 for each of the first five occurrences of non-compliance per calendar month, escalating to $1,000 for each subsequent occurrence. Additionally, there is a specific penalty of $5,000 for any delivery containing pork products, which are strictly prohibited. All deliveries must match order confirmations exactly, include proper documentation through packing slips, and adhere to approved delivery schedules. Split deliveries must be completed within three days of the original order. The State maintains discretion to apply penalties either as credits against payables or as direct payments due within 10 days of demand.
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Text version
STATE OF MICHIGAN
Request for Proposal No. Dept 171, ID 190000000142 MDOC Food and Food Service Products
SCHEDULE I
Food Supplier SLA’s
Metric 1: Timely and Documented Delivery
Definition and Purpose
All orders from the Contractor must be delivered according to the Delivery Schedule agreed upon by the MDOC Program Manager and the Contractor. Packing slips will be included in each delivery and made available by the Contractor upon request of the MDOC Program Manager or their designee. The Contractor will provide an Order Confirmation with a Delivery Date at the time the order is placed and an Order Verification with a Delivery Date within 24 hours of order submission.
Data Sources:
1. MDOC Vendor Complaint Form
2. Signed and dated packing slips
3. Order Confirmation with Delivery Date
4. Order Verification with Delivery Date
5. Agreed upon Delivery Schedule
Methodology:
The MDOC will review Data Source 1 and may review Data Sources 2, 3, 4, & 5.
Acceptable Standard:
1. All deliveries must occur in accordance with the approved Delivery Schedule during MDOC Warehouse and Facility Receiving Hours. The acceptable standard is 100% compliance.
2. All deliveries must include a signed and dated packing slip provided by the Contractor at the time of delivery. Packing slips may be requested at times other than delivery by the MDOC Program Manager or their designee. The acceptable standard is 100% compliance.
Amount for Failing to Meet Service Level Agreement
1. $500 will be assessed for each of the first five occurrences of non-compliance in a given calendar month.
2. $1,000 will be assessed beginning with the sixth occurrence of non-compliance and on each occurrence thereafter in a given calendar month.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State will be completed within 10 days upon demand.
Metric 2: Accurate Deliveries
Definition and Purpose
The Contractor must ensure that items and quantities delivered are identical to the items and quantities on the Order Confirmation. The only exception are pre-approved substitutions.
Split deliveries will be clearly marked on the packing slips.
Food products containing pork in any amount (in-part or in-full) are prohibited.
Data Sources:
1. MDOC Vendor Complaint Form
2. Signed and dated packing slips
3. Order Confirmation with Delivery Date
4. Order Verification with Delivery Date
5. Correspondence from the MDOC Program Manager or designee pre-approving substitutions
6. Nutritional specifications
7. Product labels
Methodology:
The MDOC will review Data Source 1 and may review Data Sources 2, 3, 4, 5, 6, & 7.
Acceptable Standard:
1. Items and quantities delivered will match the Order Confirmation.
2. Signed and dated packing slips will be provided to MDOC at the time of delivery.
3. Split deliveries will be received/reconciled in accordance with the original order. The split order must be delivered in-full within three (3) days.
4. Orders not received in their entirety, as determined by a review of the Data Sources, will be considered inaccurate.
5. Food products containing pork in any amount (in-part or in-full) are prohibited.
The acceptable standard is 100% compliance.
Amount for Failing to Meet Service Level Agreement
1. $500 will be assessed for each of the first five occurrences of non-compliance in a given calendar month.
2. $1,000 will be assessed beginning with the sixth occurrence of non-compliance and on each occurrence thereafter in a given calendar month.
3. $5,000 will be assessed for each occurrence of a food product containing pork in any amount (in-part or in-full) being delivered to an MDOC facility or warehouse.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the State will be completed within 10 days upon demand.
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