Schedule G Service Availability.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Health Insurance Database Management System
- Solicitation number
- RFP-171-250000003097-2
- Issued by
- Michigan
About this file
This is a Service Availability Report template (Schedule G) for Request for Proposal (RFP) No. 250000003097, designed for bidders to document monthly service availability performance for software systems. The document provides a structured spreadsheet where vendors must enter their software name, report monthly service availability percentages for a two-year period from July 2023 to June 2025, and detail any corrective actions if service falls below the required 99.98% performance threshold. Bidders are instructed to complete a separate tab for each software system, ensuring consistency with their software listing in Schedule A Section 2, and align with the Service Level Agreement (SLA) structure outlined in Schedule D.
The template requires precise reporting of service availability percentages, with yellow-shaded cells designated for monthly performance data and an adjacent column for explaining service failures. Annual averages are automatically calculated, and the document emphasizes that these metrics are for informational and evaluation purposes. While specific pricing terms are not detailed in this file, the document indicates a comprehensive approach to tracking and reporting software system performance, suggesting a rigorous evaluation process for potential contractors. The bidder must demonstrate consistent high-performance levels across multiple reporting periods, with any deviation from the 99.98% standard requiring immediate and detailed corrective action documentation.
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Other files
| File | Type | Posted |
|---|---|---|
| 250000003097 - Health Insurance Database Management System RFP.docx | DOCX document | |
| Schedule F10- Data Feed- Vision.xlsx | XLSX spreadsheet | |
| Schedule F3- Data Feed-Medicare Medical.csv | CSV file | |
| Schedule F6- Data Feed-Hearing.xlsx | XLSX spreadsheet | |
| Schedule F7- Data Feed- Non Medicare Pharmacy.xlsx | XLSX spreadsheet | |
| Schedule F9- Data Feed-Dental.xls | XLS spreadsheet | |
| Schedule H Quarterly Vendor Reconciliation Report.xlsx | XLSX spreadsheet | |
| RFP 250000003097 - Bidder Question and Answer Response.xlsx | XLSX spreadsheet | |
| Schedule F4- Data Feed- Non-Medicare Lab.csv | CSV file | |
| Schedule I Sample Validation Report.xlsx | XLSX spreadsheet | |
| Schedule F1- Data Feed-ORS.xls | XLS spreadsheet | |
| Schedule B - Healthcare Database.xlsx | XLSX spreadsheet | |
| Schedule F2-Data Feed Non-Medicare Medical.csv | CSV file | |
| Schedule F5- Data Feed-Medicare Lab.csv | CSV file | |
| Schedule F8- Data Feed- Medicare Pharmacy.xls | XLS spreadsheet | |
| Schedule J Software Table.xlsx | XLSX spreadsheet |
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Text version
Sheet1
| RFP NO: 250000003097 |
| Schedule G Service Availability Report |
| Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B11. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. |
| Report layout for resulting contract will differ in that the columns in yellow are for proposal only. Bidders are to complete all fields for all Software offered under this Contract, each on its own Tab. Replace the title of each with the actual Software name, and add more tabs/sheets for each additional Software that would be utilized for this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. |
| Bidder must ensure that Bidder's software listing in Schedule A Section 2. Specific Standards aligns with all Software entered on the table(s) in this worksheet. |
| The annual averages in Cells C37 and C38 will automatically populate based on Bidders' entries in Column D. Averages in Rows 33 and 34 are for informational and evaluation purposes only; See Schedule D for specific SLA structure, Refer also to Schedule D Section 2.5. |
| System Utilized and | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| Reporting Period | |||
| [INSERT SYSTEM NAME] | |||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% |
| Service Availability Performance - AVERAGE for 7/1/2023-6/30/2024 | ERROR:#DIV/0! |
| Service Availability Performance - AVERAGE for 7/1/2024-6/30/2025 | ERROR:#DIV/0! |
File details come from the government source that posted it. Updated .