Schedule D - Service Level Agreement - Services & Commodities.docx
DOCX document 56 KB Posted
- Attached to
- Investment Consulting Services RFP
- Solicitation number
- RFP 171 260000002293 1
- Issued by
- Michigan
About this file
This is a Schedule D Service Level Agreement document for a Michigan state contract opportunity (RFP No. 260000002293) related to Investment Consulting Services. The agreement establishes two primary service level agreements that the contractor must meet throughout the contract term. SLA #1 requires the contractor to attend all meetings as specified in the Statement of Work, including monthly meetings and up to four SMIB meetings per year, with 100% compliance as the acceptable standard. SLA #2 requires the contractor to provide all reports—including monthly, quarterly, and annual deliverables—on the established timelines, also with 100% compliance as the acceptable standard. Both agreements require contractors to communicate any extenuating circumstances to the Program Manager prior to scheduled meetings or report due dates for consideration before service credits are assessed.
The agreement specifies that failure to meet either service level agreement will result in a 1% service credit applied against the total value of the monthly invoice for the month in which the failure occurred. The State reserves the right to apply these credits toward any payable due to the contractor or to require direct payment to the State, which must be completed within ten days of notice of assessment. The State also reserves the right to reconsider or amend SLA amounts in the event of split awards. No specific pricing, contract term, or renewal information is detailed in this service level agreement document.
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| Schedule C - Insurance Requirements - Standard Four.docx | DOCX document | |
| Schedule A - Statement of Work.docx | DOCX document | |
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Text version
Schedule D – Service Level Agreement The Contractor will be held accountable to meet the requirements and the service level requirements established in this Contract.
The State reserves the right to reconsider or amend SLA amounts for split awards should they occur.
Service Level Agreements for this Contract will be as follows:
| SLA #1 |
| Scope, Acceptable Standard & Service Credits |
| Definition and Purpose |
| Contractor is required to attend meetings as indicated in the Statement of Work requirements. |
| Acceptable Standard |
| 1. All meetings must be attended in accordance with the Statement of Work. |
2. Extenuating circumstances must be communicated by the Contractor to the Program Manager prior to the scheduled meeting.
3. Scheduled meetings, both monthly and up to 4 SMIB meetings per year must be attended by the contractor, failure to make these meetings will result in a 1% credit of the total value of the monthly invoice for the month when failure to do this took place.
The acceptable standard is 100% compliance.
| Credit Due for Failing to Meet the Service Level Agreement |
| Extenuating circumstances will be reviewed by the Program Manager before any Service Credits are assessed. |
Failure to provide required reports and drafts as indicated in Requirements will result in 1% credit of the total value of the monthly invoice of the month when failure to do this took place.
At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the state will be completed within 10 days of notice of assessment.
| SLA #2 |
| Scope, Acceptable Standard & Service Credits |
| Definition and Purpose |
| Contractor is required to provide reports as indicated in the Statement of Work requirements. |
| Acceptable Standard |
| 1. All meetings must be attended in accordance with the Statement of Work. |
2. Extenuating circumstances must be communicated by the Contractor to the Program Manager prior to the scheduled meeting or report due date.
3. Scheduled reports, including monthly, quarterly, and annually must be delivered on time, failure to make these timelines will result in a 1% credit of the total value of the monthly invoice for the month when failure to do this took place.
The acceptable standard is 100% compliance.
| Credit Due for Failing to Meet the Service Level Agreement |
| Extenuating circumstances will be reviewed by the Program Manager before any Service Credits are assessed. |
Failure to provide required reports and drafts as indicated in Requirements will result in 1% credit of the total value of the monthly invoice of the month when failure to do this took place.
At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State. Payments made directly to the state will be completed within 10 days of notice of assessment.
Request for Proposal No. 260000002293 image1.png
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