Schedule D-Service Leveal Agreements-RFP 230000001892 medically necessary athletic shoes .docx
DOCX document 20 KB Posted
- Solicitation number
- RFP 472 230000001892 1
- Issued by
- Michigan
About this file
This is a Schedule D Service Level Agreements document for RFP 230000001892 issued by the Michigan Department of Corrections (MDOC) for medically necessary athletic shoes. The document outlines three primary performance metrics that the contractor must meet throughout the contract term. The first metric requires contractors to submit all required reports, including monthly order history reports, outstanding invoice summaries, backorder reports, and usage reports, by specified deadlines outlined in Schedule A. The second metric requires contractors to respond to any Corrective Action Plan Requests within timeframes designated by the MDOC Contract Manager, with written confirmation of receipt and submission of a plan of action. The third metric establishes standards for resolving deficiencies identified in Corrective Action Plan Requests to prevent recurrence.
The service level agreement establishes financial penalties for non-compliance with performance standards. Report submission failures incur a $100.00 daily credit per business day of non-compliance, with a 100% compliance expectation. Failure to respond to Corrective Action Plan Requests within designated timeframes results in a $500.00 daily credit per business day of delay. Reoccurring or unresolved deficiencies trigger escalating penalties: $500.00 for the first occurrence, $1,000.00 for the second occurrence, and $2,000.00 for the third occurrence. All service credits may be applied against payments due to the contractor or paid directly to the State of Michigan within 10 calendar days upon demand. The MDOC Contract Manager may waive service credits if extenuating circumstances are documented, and written pre-approval of alternate submission dates exempts contractors from applicable credits.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| RFP 230000001892 - medically necessary athletic shoes for prisoners.docx | DOCX document | |
| Schedule B - Pricing for RFP 230000001892 Medically Necessary Athletic Shoes.xls | XLS spreadsheet | |
| Schedule A-1 FY2020-2022 order history for RFP 230000001892.xls | XLS spreadsheet | |
| Schedule C-Cost Factors for RFP 230000001892 medically necessary athletic shoes.docx | DOCX document |
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Text version
RFP 230000001892
Medically Necessary Athletic Shoes Schedule D – Service Level Agreements
Metric 1: Report Submissions
Definition and Purpose
The contractor must submit required reports within the timeframe outlined in Schedule A, Statement of Work, Section 2.8 (Reporting).
Data Source:
1. Monthly Order History Report
2. Monthly Outstanding Invoice Summary Report
3. Monthly Backorder Report
4. Usage Reports
5. Any other reports that the MDOC requests
6. Electronic report submissions to the MDOC
Methodology:
MDOC will verify and confirm contractor has submitted required reports at the required frequency and deadlines utilizing data sources 1-6 as needed.
Acceptable Standard:
The Acceptable Standard is 100% compliance.
Service Level Credit:
A credit of $100.00 per day may be assessed for each business day that the Contractor fails to submit the required report by the deadline.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.
Metric 2: Responsiveness to Corrective Action Plan Requests
Definition and Purpose
The State requires that the contractor must confirm receipt and submit their plan of action in response to any Corrective Action Plan Request within the timeframe outlined in the request as outlined in Schedule A, Statement of Work, Section 14. (Procurement, Monitoring, and Compliance Division). If the MDOC Contract Manager or Contract Monitor provides a written pre-approval of an alternate submission date, the Service Credit may not apply.
Data Source:
1. Corrective Action Plan Request.
2. Corrective Action Plan confirmation of receipt.
3. Corrective Action Plan response/plan of action.
4. Written pre-approval of an alternative submission date.
5. Internal MDOC correspondence with Program Area staff.
6. Additional correspondence with Contractor.
Methodology:
Reconcile and review Data Sources 1-6 as needed.
Acceptable Standard:
The Acceptable Standard is 100% compliance.
Service Level Credit:
A credit of $500.00 per day may be assessed for each business day that the Contractor fails to submit their plan of action by the deadline stated in the Corrective Action Plan Request.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.
Metric 3: Reoccurring or Unresolved Corrective Action Plan Requests
Definition and Purpose
The State requires that the Contractor must cure, at no additional cost to the State, any deficiency identified in a Corrective Action Plan Request as outlined in Schedule A, Statement of Work, Section 12. (Procurement, Monitoring, and Compliance Division). The Plan of Action must include a solution that resolves the issue so that it does not reoccur.
Data Source:
1. Corrective Action Plan Request.
2. Corrective Action Plan confirmation of receipt.
3. Corrective Action Plan response/plan of action.
4. Written pre-approval of an alternative submission date.
5. Internal MDOC correspondence with Program Area staff.
6. Additional correspondence with Contractor.
Methodology:
Reconcile and review Data Sources 1-7 to determine if there are reoccurring or unresolved contract deficiencies.
Acceptable Standard:
The Acceptable Standard is 100% compliance.
Service Level Credit:
The following credits per occurrence will be assessed for any identified contract deficiency addressed in a Corrective Action Plan that is reoccurring or unresolved.
Occurrence 1 Amount: $500.00 Additional service credits may be assessed for each additional occurrence:
Occurrence 2 Amount: $1,000.00 Occurrence 3 Amount: $2,000.00
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.
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